by voiceofreason Banned
118 replies
Quick question. I signed up for Firepow yesterday morning. However, not only did the login codes sent to me not work, but all the emails I was supposed to get "referenced in the welcome email" still have not been sent to me.

I had set aside yesterday to create some much needed new blogs and to get this program rolling, instead, my full day was wasted. I have tried contacting the support center (They don't even give you an email) amongst other things, yet still no reply.

It seems now that I do some digging on others using Firepow that this is the norm? Many end up never getting a response? (Or in many cases, wait over 1 or 2 weeks?) So my question is: is it worth it? I don't have time to waste waiting for a reply just to login to the expensive software I already paid for.

I'd like to know if the software at least performs as advertised before I make a decision to wait another day or 2, or dump it in favor of something that is attached to a company with decent service. Thank you in advance.
#firepow
  • Profile picture of the author voiceofreason
    Banned
    Wow... Another day, still no reply nor an active login sent. Quite frustrating.
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    • Profile picture of the author Peter Johnston
      I had same problems with Terry Telfords product, couldn't get a hold of any of them when needed. It's been so annoying since the telephone became extinct isn't it?
      Come to think of it, John Reese owes me a CD from TS2 and I can't get a reply from his crew either.
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  • Profile picture of the author Leanne King
    It seems that you are experiencing some weird problems with FP. Andrew Hansen is a fellow warrior here perhaps you could send him a PM or email direct to the email shown on your PayPal receipt.

    Hope it all works out for you.

    Leanne
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    • Profile picture of the author voiceofreason
      Banned
      Thanks for the recommendation. I've done all three - Personal email, IM on here, and 3 Urgent requests to the Support center. I did some searches, and it appears there are quite a few complaints that the customer service from Firepow is below average. Quite disappointing. Hopefully I will hear from him soon and he'll make this right.
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      • Profile picture of the author Adam Jackson
        Have your checked your spam folder? Possibly in there?

        Firepow is a powerful tool- the kinks will be worked out for you.

        Adam
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  • Profile picture of the author voiceofreason
    Banned
    Yes, I did check, and I finally got a reply late last night with a promise to solve the issue quickly. I replied instantly, but alas, here I am, clock ticking, no product, and now the time I had personally set aside to get this project done is now gone.

    Firepow is quite the expensive tool to have such terrible service. There is no way to reach anyone on their site, only submit a ticket, and hope they get back with you. At this point, I'm shopping for something else. Any recommendations on a tool similar to Firepow that actually offers something resembling custoemr service?
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  • Profile picture of the author voiceofreason
    Banned
    Well, it's now Thursday....

    Bought Monday, and it's now Thursday, and yet I STILL cannot login. This is now officially the worst service I have received. $147 per month, and they cannot be bothered to take care of a login issue.
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    • Profile picture of the author Stephen Crooks
      Pretty disgusting service really, NMOC was a great ebook but no service is worth paying for when you don't get a reply from support to a simple request. My advice is cancel and get your money back and don't waste any more time on this.

      As for another service that offers what firepow offers, personally I would...

      1. Choose a product that is selling well
      2. Use your $147 to get content written by a freelancer about the product you chose
      3. Build a blog about the product
      4. Get some good plugins (do some research on warrior forum)
      4. Get some links back to each page using various methods (social bookmarking, link exchanges, blog comments, forum posts, article marketing, video marketing.. etc)
      5. Add content to your blog on a regular basis
      6. Rinse and repeat each month

      This works for me, and I am sure it can work for you as well.
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  • Profile picture of the author voiceofreason
    Banned
    Thanks Steve,

    I'm really considering cancelling. Today is my last day waiting for this to be resolved. My reason for wanting software like this is I do have a large network of membership sites, software services, blogs, etc, and I do need to expedite the process. This seemed a good way to take a lot of manual activities, and automate them.

    However, I'm beginning to consider maybe hiring someone on apart time basis to handle this for me might be the way to go, as these service providers are constantly disappointing me.
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    • Profile picture of the author Stephen Crooks
      If the support department can't even get the simple things right for you then how would they be with the important stuff? Your business is worth more than that in my opinion. Outsource the tasks that firepow was supposed to offer you and that way you get to keep control of your business.
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      • Profile picture of the author Ray Erdmann
        I'm surprised either Andrew or Colleen haven't been able to help resolve this issue as of yet. I was very interested in purchasing the membership as a way to get my IM career moving forward faster, but now after reading about basic 'customer service issues' like this, I'm very suspect on pulling the trigger.

        I think the program has a lot of worth to it, especially for those like me, who just can't afford to outsource the amount of work needed manually that FirePOW does seamlessly.

        Just my $0.02 is all.


        Ray Erdmann
        Signature

        "Whether you think you can or not...you'll always be 100% right!" |

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  • Profile picture of the author voiceofreason
    Banned
    Day is almost done, still not a peep... I've

    - Pm'ed him twice

    - Sent 3 personal emails

    - Opened 2 seperate support tickets, and labeled them as urgent

    I've been looking into doing some more outsourcing, and I've found some great resources. Maybe having Firepow turn up to be a dud was a good thing in disguise!
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  • Profile picture of the author 60MinuteAffiliate
    Hi there everyone,

    I can understand your frustration....I've been lucky enough to not experience any of these delays.

    I have just sent an email to Andrew pointing him to the thread and why these delays have been occurring.

    I actually don't have any control with this issue - Firepow is Andrew's baby. I'm just an active Firepow user and also coacher.

    Kind regards

    Colleen
    Signature

    Want To Learn How To Make 7K A Month In Minutes A Day?

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    • Profile picture of the author AndrewHansen
      Ok let's review what's happened here...

      1. Customer signs up to Firepow... or believes he has signed up to Firepow.

      2. He gets his login codes and they don't work. He emails me to ask why.

      3. I have a delay in getting back to him. I'm out of town for a few days and miss his email, totally my fault, my responsibility. Sir, please accept my apology for this.

      4. I check his email address and realize that he has in fact not made a payment to me. I email him and ask if he can tell me the email address he paid with through paypal.

      5. He sends another email with another address, which I confirm to be also NOT in the system.

      So right from the start, he couldn't log in because he has NOT PAID and NOT SIGNED UP.
      Or if he has, he hasn't provided me with the paypal address from which he's done so, so I'm unable to search it and find his login details. No records of his first or last name, OR any of the email addresses he has sent me, are in my system as a paid user.

      I won't cop a public claim that our support is bad, because I will back our support against any software in this industry.

      If anyone would like, I'll have 50 members post in this thread to verify that our support is of the highest quality.

      Before making a public claim about someone's product, it might be worth making sure the error isn't on YOUR end first.

      Andrew
      Signature

      More Affiliate Marketing & SEO Strategy For Free Than Most Courses Will Give You If You Pay... http://andrewhansen.name

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      • Profile picture of the author voiceofreason
        Banned
        Hello there Andrew,

        I stand by my statements. I see your email back to me late last night telling me the system didn't take payment. But here's what you left out...

        - First of all, the system never told me the payment was not accepted, it went through the whole process, sent me my logins and everything just fine. I cannot login, and thus email you and open a trouble ticket.

        - Next, I wait and wait, and a whole day goes by without a reply. The next day, the same... It's not until Tuesday night that you get back to me...

        - In your email, you admit that the service was poor, and you apologize, but then explain that you were out of town... At the end of this email, you promise me you'll take care of my issue immediately.

        - The EXACT SAME amount of time passes before you finally address the issue. You didn't respond that night, nor Wednesdaym nor Thurday until night time.

        Yet now you come n here and publicly claim that you stand behind your "good serivice?" Really? There's a contradiction there, as you admitted the first time around was slow service, yet what you did after that was just as slow... All for a task that would have taken you 3 minutes to perform, and what makes it worse, is it is DESPITE the fact that you promises to take care of this immediately.


        PS --- I like how you end this email claiming the error was on MY end... Sorry bud, it was your system that screwed up then. I got all the emails from your system welcoming me to the site, so how on earth am I suppoed to know YOUR system didn't take my order? Through telepathy? It sent my autoresponder messages and passcode, which I also gave that info to you as well. So where was MY supposed error then? In trusting you to take care of the issue as you promised "right away?" Perhaps...


        You're spinning the issue here to avoid taking responsibility for servicing your clients, and I think that's very telling about how unimportant customer service is to you.
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        • Profile picture of the author Matt James
          I got all the emails from your system welcoming me to the site, so how on earth am I suppoed to know YOUR system didn't take my order? Through telepathy?
          ...you didn't think to check your account see if any money had been taken out??

          You're ranting at Andrew without having actually paid him a penny!?
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      • Profile picture of the author molsted
        Originally Posted by AndrewHansen View Post

        Ok let's review what's happened here...


        If anyone would like, I'll have 50 members post in this thread to verify that our support is of the highest quality.
        Andrew

        Hi!

        I can vote for good technical support from the guys @FP.

        FirePow is a great system but there is of course always room for improvements.

        Best Regards
        Martin Mölsted
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    • Profile picture of the author Mark-Dickenson
      hmm...that is interesting. I think I will give Andrew the benefit of the doubt here and check out his product this weekend as I had originally planned
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  • Profile picture of the author 60MinuteAffiliate
    I have actually had it occur myself - where someone has believed that they've signed up to Firepow through my link but they actually haven't and have wondered why they haven't been able to log in so it does seem like a genuine response on andrew's part....(though perhaps a little steamy :O))

    Colleen
    Signature

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  • Profile picture of the author voiceofreason
    Banned
    Interesting Matt, you completely missed the points:

    #1 - I went through the process to pay, and the system claimed payment was made, and sent me my emails.

    #2 - Andrew did not reply in a timely fashion, and then, when he did, promised to take care of it ASAP, and then once again, did not

    #3 - When would I have known my payment wasn't received, when the system SAID my payment was received? Do you call up your bank when you pay for groceries to make sure payment was received? I shouldn't have to! However, if Andrew had followed up to this when he claimed he would, I would have KNOWN there was a problem with the payment system, and I would have resent...

    When it take a full week to buy something Matt, and even BEFORE I'm a member, the owner of the company is not keeping his promises, I think there is a reason for a rant.
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    • Profile picture of the author Matt James
      Ok, but if I hadn't received my goods, the first thing I would do is check my Paypal to make sure they weren't hanging on to my money - I guess that's just me.

      Anyway, I can see the steam coming out of your ears so I'm stepping away now....
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      • Profile picture of the author voiceofreason
        Banned
        Nah, no steam that I can see yet. I'd be visiting a doctor at that point. Haha I'm fine, just frustrated is all. But I was fine with him hanging onto the money if I would have received my login, so there was no concern on that level. My only concern was getting into the site and getting my 4 new blogs built, customized, and bookmarked.

        But after I hit the end of the week, I had enough, so I'm stepping away myself. Too busy to keep my commentary going, and I've been looking at some interesting outsourcing solutions at this stage that I think will save me far more time anyhow.

        Still at the experimental stage, but we'll see how it works out.
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        • Profile picture of the author AndrewHansen
          Your sign up got through only the free account stage, and that's why you received login details.

          Those login details didn't log you into the paid area because you hadn't paid.

          You would not have received confirmation of a payment - not from me and not from paypal.

          And "customer service" is irrelevant here - you weren't a customer! After I realized you hadn't paid, I waited for you to reply with the correct paypal email, which you failed to do on two occasions.

          If you'd taken the time to check up on this first rather than starting a public rant, you might have realized these things.

          This is no longer a review of Firepow but a support thread and I hope the mods will deal with it as such.

          All the best mate,
          Andrew
          Signature

          More Affiliate Marketing & SEO Strategy For Free Than Most Courses Will Give You If You Pay... http://andrewhansen.name

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          • Profile picture of the author psresearch
            On a separate note. I have two questions about Firepow - really the only two things I didn't like. And it could be I'm mistaken about how they work.

            1) The sales page states that it bookmarks to 40 SB sites automatically when you post (or you can picka post, etc).

            Is there anyway to set it to only post to a certain number of SB accounts randomly for each post like AutoSocialPoster does?

            With ASP if you have hundreds of blogs you can also set up hundreds of SB accounts and have it post to pick randomly x number of SB accounts to post to.

            2) Does the user always have to review articles, etc. before they post? Or can you set the system to autopost what it finds?

            Thanks in advance.

            Paul Schlegel
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          • Profile picture of the author IMStrong
            [DELETED]
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  • Profile picture of the author voiceofreason
    Banned
    Not true Andrew. In fact, I'd be happy to snap a screenshot with Jing of the exact progression of emails open in Yahoo as evidence. The VERY FIRST words in my email when you asked me to give you the email adress I purchased with began with "The email address I paid with is..." Go back and check it in case you forgot. I have the screenshot here if anyone cares to see the truth.

    I then did not hear from you for 2 more days despite your promise. But at this stage, it's beating a dead horse. I gave you a chance to make things right, but the service was slow, and you came in here shifting blame instead of just solving the issueand moving on. You simply offered "I can give you 50 other people happy with my service." Yea? So?

    I you were getting bad service from a waiter, and he came back and pointed to others he was serving who were happy with his service, would that make a difference? Of course not! You'd look at him like he was clueless!

    Next, I did not "immediately come in here to make a rant thread" as you so colorfully claimed. I posted this 24 hours after not getting a reply. I was growing frustrated, and jumped on theweb and some other boards to see what other members had to say...

    I was disturbed to find quite a few members of Firepow complaining of lack of replies, and poor service. Now I'm not oneto believe everything I read, so I jumped in here, posted my experience up to this point, and asked what others had experienced, as I feel that I tend to get pretty accurate assesments from members of this forum.

    So there you have it Andrew. I've said my peace, and you've said yours. I harbor no ill-will toward you, but I am glad I got a chance to see what sort of service to expect before spending the money even if that was not the intention. So maybe the payment error worked out for the best.

    To those who are happy with Firepow and have receivedgreat service, all the best to them as well. I'm glad that they are happy with their service, and hope they continue to be.
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  • Profile picture of the author writetale
    i found the same unresponsiveness....
    could not get past the "five flags" indicating that there were some errors...
    when i pulled the plug, and explained why in gory detail, all i got was a canned "sorry to see you go" email, with no attempt to right the situation....
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    • Profile picture of the author Peter Johnston
      There's nothing worse than a hypocritical guru hiding behind an autoresponder. I really hate that, especially when you have wasted a lot of time on their product. Maybe we should start a vigilante group instead of a passive forum?
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  • Profile picture of the author thatgirlJ
    I've always gotten great support...there will always be a few hiccups with so many members I imagine.

    Still, I've probably had 3 or 4 support requests over the 4 months I've been a member and they were promptly taken care of and resolved. It boggles my mind that people are having issues.

    Firepow rules
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    • Profile picture of the author AndrewHansen
      Hey Paul,

      To answer your questions:

      1) Is there anyway to set it to only post to a certain number of SB accounts randomly for each post like AutoSocialPoster does?

      A: You can choose automatic or manual modes, to submit your posts with social bookmarking. Automatic mode submits everything you write, to whichever social sites you select. Manual mode lets you pick any post from your site, and just submit it, to whichever social sites you have selected.

      Q: With ASP if you have hundreds of blogs you can also set up hundreds of SB accounts and have it post to pick randomly x number of SB accounts to post to.

      A: Unfortunately, we can't do that... yet

      2) Does the user always have to review articles, etc. before they post? Or can you set the system to autopost what it finds?

      A: Not quite sure what you mean here. Could be a few things:

      - Articles that you receive from the blog network...
      A: You can choose whether you want the ability to review them, or have them publish automatically to your site.

      - Articles that you get from the article gathering features...
      A: Yes, you review all the articles you want to add to your blog as the search brings them up, and remove any that you don't approve of.

      Hope that's helpful!

      Andrew
      Signature

      More Affiliate Marketing & SEO Strategy For Free Than Most Courses Will Give You If You Pay... http://andrewhansen.name

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    • Profile picture of the author ladyfoster
      Jean, are you making consistent income using Firepow. I just starting looking into it but am hesistant to take the plunge because it appears to create your blog with duplicate content from other sites..... just asking..... please educate me on this.

      I just have questions so that I can make an educated decision. and if you are monetizing your site with adsense do your run the risk of loosing your adsense account for duplicate content on your site?
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      • Profile picture of the author RebeccaL
        Originally Posted by ladyfoster View Post

        Jean, are you making consistent income using Firepow. I just starting looking into it but am hesistant to take the plunge because it appears to create your blog with duplicate content from other sites..... just asking..... please educate me on this.

        I just have questions so that I can make an educated decision. and if you are monetizing your site with adsense do your run the risk of loosing your adsense account for duplicate content on your site?
        You dont have to use content feeds - you can create blogs purely with your own content. Firepow also helps to promote your blogs, not only to create them.
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  • Profile picture of the author gcintermed
    I've been reading this thread with fascination. I think there are lessons to be learned all around. My observations:

    First, let's not forget we're all ultimately in the service business. And the better we do at creating products people want, the more passionate our customers will be about getting access to them, so our support needs to be even better.

    It's worth noting that "Voiceofreason" started this thread and spent so much time on it because he was clearly passionate about getting access to Firepow. Those type of customers can be your best testimonials... or your worst detractors.

    In view of that, if I'm in Andrew's shoes, I find a way to make the guy happy. There's little to be gained from engaging in a public debate and trying to prove your customer wrong. Again, I don't know the facts of the situation, and it really doesn't matter. As a potential customer, I'm looking at how complaints are handled. And an attitude of going the distance to make the customer happy is very impressive and builds confidence.

    In short, while I empathize with both VoiceofReason (his expectations were clearly not met) and Andrew (we've all had snafus and irate customers that we felt were unreasonable), ultimately I think this was a missed opportunity for Andrew to convert an unhappy prospect into a loyal customer, and come off as a hero in this public forum.

    Just my 2 cents, as a lifelong student of marketing methods.

    -Gene
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    • Profile picture of the author TeamGlobal
      Re: "FirePow?

      My personal experience with FirePow has been nothing short of exceptional. I've always received timely responses to any support request.

      Based upon my personal contact with many FirePow users I would conclude that your experience was an isolated incident.

      All The Best,


      Tony
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      • Profile picture of the author Stephen Crooks
        After being quite sceptical about Firepow as you can see in this thread, curiosity got the better of me and I signed up to see what the fuss was about. I have to say now that I am a convert to Firepow. I still believe a lot of what Firepow gives you can be done for free yourself but Firepow just makes the whole process so darn easy and quick. Anyway I have made a video in my sig that shows my positive experience of Firepow.
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        • Profile picture of the author dpm
          Originally Posted by Steve Crooks View Post

          After being quite sceptical about Firepow as you can see in this thread, curiosity got the better of me and I signed up to see what the fuss was about. I have to say now that I am a convert to Firepow. I still believe a lot of what Firepow gives you can be done for free yourself but Firepow just makes the whole process so darn easy and quick. Anyway I have made a video in my sig that shows my positive experience of Firepow.
          The link in your sig doesn't seem to be working.
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    • Profile picture of the author writetale
      Originally Posted by gcintermed View Post

      I've been reading this thread with fascination. I think there are lessons to be learned all around. My observations:

      First, let's not forget we're all ultimately in the service business. And the better we do at creating products people want, the more passionate our customers will be about getting access to them, so our support needs to be even better.

      It's worth noting that "Voiceofreason" started this thread and spent so much time on it because he was clearly passionate about getting access to Firepow. Those type of customers can be your best testimonials... or your worst detractors.

      In view of that, if I'm in Andrew's shoes, I find a way to make the guy happy. There's little to be gained from engaging in a public debate and trying to prove your customer wrong. Again, I don't know the facts of the situation, and it really doesn't matter. As a potential customer, I'm looking at how complaints are handled. And an attitude of going the distance to make the customer happy is very impressive and builds confidence.

      In short, while I empathize with both VoiceofReason (his expectations were clearly not met) and Andrew (we've all had snafus and irate customers that we felt were unreasonable), ultimately I think this was a missed opportunity for Andrew to convert an unhappy prospect into a loyal customer, and come off as a hero in this public forum.

      Just my 2 cents, as a lifelong student of marketing methods.

      -Gene
      you hit the nail on the head, gene.....that was my point exactly, an opportunity missed....and i probably would have stayed with the product.
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      • Profile picture of the author Mark-Dickenson
        I used Firepow for a month and I honestly can't figure out why the price is $150/month.

        Sure, it is quick to install a blog but I can use the blog installer of Expert Wordpress to install a blog in under 5 minutes...so it probably takes 3 minutes w Firepow. Expert Wordpress is $27 or approx $120 w Platinum which I opted for

        Secondly, Firepow submits your blog to the different RSS agregators..approx 20 of them. Well, RSS bot by Big Mike can submit your feed to 50 some odd aggregators...for $7

        Firepow also submits to social bookmarking services. The only issue is, that it can only submit posts and not pages. That was a deal breaker for me

        Social Bot, again by Big Mike, is only $27

        Firepow does have the Yahoo answers marketing however. Their get content is pretty cool, too...but the same thing can be accomplished w various plugins

        One of the things I wasn't a fan of was the fact that Firepow was supposed to speed up my blogging. I didn't find this to be the case.

        For example, if I was working on a particular blog, every time I went to take action on a blog, I had to choose from a drop down menu which blog I wanted to work on. There may have been a way around that but that was highly inefficient and time consuming

        It was much faster just working in the wordpress interface

        Firepow has a cool feature where you can schedule tasks for you to do...but similiar can be done with outlook if you want to schedule tasks

        So my take on the software is that is should be a one time fee...otherwise I would not be posting this

        ...but for $150/month, you could get a ton of quality content written for you...so if you are new to IM, you may want to consider that

        I should mention that Firepow has a blog network you can submit articles to. I never used it so I can't comment on the effectiveness but I know their were mixed reviews with the network

        I am a huge fan of Niche Marketing on Crack...I just think Firepow is way over priced for what you get...especially when there are much cheaper solutions and I would much rather see newbies put their money to better use(ie outsourcing content)...just my 2 cents
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        • Profile picture of the author dpm
          Originally Posted by Mark-Dickenson View Post


          I am a huge fan of Niche Marketing on Crack...I just think Firepow is way over priced for what you get...especially when there are much cheaper solutions and I would much rather see newbies put their money to better use(ie outsourcing content)
          I only joined Firepow a few days ago, so it is still too early for me to say if it is value for money. Although I was able to obtain a discount to the monthly fee it is still an expense that can add up over time.

          I'm certainly interested in cheaper solutions, especially when they will achieve the same kind of result. I would be interested in what you use to do similar to what Firepow can.

          You mentioned that you could use:

          Expert Wordpress
          RSS Bot
          Social Bot

          Are there any plugins or anything else you can recommend to replace what is in Firepow?

          Have you had any success with your Firepow blogs? If you made your than $147 in your first month I would consider that to be a worthwhile investment.
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          • Profile picture of the author BuddyT
            Banned
            [DELETED]
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            • Profile picture of the author Stephen Crooks
              You could be right about the other products doing the same or better job than firepow at creating blogs and promoting them I will have to give them a try as well. However all I am going to say is that with Firepow I can get a brand new domain indexed on page 1 of google for a keyword with over 2,000,000 competition and it has been there for a few weeks now.

              This is not the domain that I demonstrate in my video in my signature but a new one. Yes, this has led to affiliate sales which has so far in my first month with firepow eclipsed the $97 monthly charge by more than 10 times!

              I will give those other tools a try just to see if I can get the same results but I have to say I have never had so much success from my first month of a membership site, ever..
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    • Profile picture of the author KentuckyJeff
      Originally Posted by gcintermed View Post

      I've been reading this thread with fascination. I think there are lessons to be learned all around. My observations:

      First, let's not forget we're all ultimately in the service business. And the better we do at creating products people want, the more passionate our customers will be about getting access to them, so our support needs to be even better.

      It's worth noting that "Voiceofreason" started this thread and spent so much time on it because he was clearly passionate about getting access to Firepow. Those type of customers can be your best testimonials... or your worst detractors.

      In view of that, if I'm in Andrew's shoes, I find a way to make the guy happy. There's little to be gained from engaging in a public debate and trying to prove your customer wrong. Again, I don't know the facts of the situation, and it really doesn't matter. As a potential customer, I'm looking at how complaints are handled. And an attitude of going the distance to make the customer happy is very impressive and builds confidence.

      In short, while I empathize with both VoiceofReason (his expectations were clearly not met) and Andrew (we've all had snafus and irate customers that we felt were unreasonable), ultimately I think this was a missed opportunity for Andrew to convert an unhappy prospect into a loyal customer, and come off as a hero in this public forum.

      Just my 2 cents, as a lifelong student of marketing methods.

      -Gene

      Gene, get a product, if you don't have one...I'm buying from you.

      Love your idea of what customer support should be.
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    • Profile picture of the author Awethentic
      Thank you - this is a very intelligent response, and very instructive for me the newbie!
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  • Profile picture of the author chris47
    I joined firepow and although it saved me a lot of time with social bookmarking etc. which was included in the members site, it was too expensive for me to keep paying so i am back to using social marker.

    I can say that any problem I had was sorted out but sometimes it took a few days.

    Christine
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  • Profile picture of the author Jessica Lynn
    I have used Firepow, and completely agree with Mark-Dickenson's review. I also loved Niche Marketing On Crack, and even found the Firepow Blueprint that came with my subscription extremely useful, but the monthly subscription price is, in my humble opinion, a little too high.

    I was fairly new to Wordpress when I joined, and I've learned quite a bit from my time with Firepow, so it was still a worthwhile investment in my case.
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  • Profile picture of the author 32paul52
    any body else to share there experience with Blog pow? -I have just had a lot of PHP sites de-indexed so i am looking for options
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    • Profile picture of the author niceweb
      I also find the price to high. Now days most hosts have cPanel that enables you to install a wordpress with a single click. Now all you gotta do is upload the plugins you wish.
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      • Profile picture of the author sarahstaar
        Ok so it is possible to do everything Firepow can do for free or very little money ?

        It would be good if someone could do a step by step guide to blog SEO which would give the same results as firepow.
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        • Profile picture of the author RebeccaL
          Originally Posted by sarahstaar View Post

          It would be good if someone could do a step by step guide to blog SEO which would give the same results as firepow.
          You could check out the software, note what it does then do it all manually (what can be done that is). It would take you a lot longer though, obviously.
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        • Profile picture of the author thehuntingdog
          that would be a great contribution...

          It would be good if someone could do a step by step guide to blog SEO which would give the same results as firepow.[/quote]
          Signature

          To everyone's success!
          Lizzie
          the-hunting-dog.com

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  • Wow what a cool thread.

    Andrews a nice guy. I also agree that when you're in a no win situation the customer is always right ( regardless ) so as an earlier poster stated, there are lessons to be learned.

    I like the ole line " you're a little bit right and I'm a little bit wrong" ...whatever is needed to take the heat out of things.

    Not that voice of reason was that heated anyways, just frustrated because he didn't have a lot of spare time and felt a bit powerless to move on anything....I have had that happen many times on the net and you feel like knawing your arm off.

    Shame the two lads can't meet in a pub, down a beer and have a laugh.
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  • Profile picture of the author Danny Turner
    mmmm interesting thread - now I'm sure ( as stated here) that Andrew is a really nice guy, however .......
    His first response here was to prove the fault was with the customer and finishes post with dig at same customer .....
    Rule no 1 of good customer relations -
    you guessed it - he's always right
    now on face value his response is justified however as a bystander
    it appeared a bit arrogant to me JMOA
    a response like -
    I'm sorry you had a problem ..... (no allocation of blame)
    here is what we need to do to fix it
    you keep the customer and everyone else is impressed
    with your mature attitude -
    If instead of rushing to defend his reputation Andrew had given top priority
    to fixing the customers problem, Andrew's reputation would be enhanced in my view, - as it is ......
    I purchased Colleen's blog inferno last night and WAS considering
    signing up for firepow- however will put that one on hold for now -
    to be honest I'm a bit weary of the arrogance exhuded by so many
    succesful IMers -
    just my 2 cents worth
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    • Profile picture of the author Stephen Crooks
      I am not going to try and defend Andrew but all I will say is his customer support is usually very good, we are all human at the end of the day and maybe he lost his cool a bit in this thread. The upshot is, for people who are looking for an all in one solution to creating and promoting Wordpress blogs quickly, then Firepow really works.


      Originally Posted by Danny Turner View Post

      mmmm interesting thread - now I'm sure ( as stated here) that Andrew is a really nice guy, however .......
      His first response here was to prove the fault was with the customer and finishes post with dig at same customer .....
      Rule no 1 of good customer relations -
      you guessed it - he's always right
      now on face value his response is justified however as a bystander
      it appeared a bit arrogant to me JMOA
      a response like -
      I'm sorry you had a problem ..... (no allocation of blame)
      here is what we need to do to fix it
      you keep the customer and everyone else is impressed
      with your mature attitude -
      If instead of rushing to defend his reputation Andrew had given top priority
      to fixing the customers problem, Andrew's reputation would be enhanced in my view, - as it is ......
      I purchased Colleen's blog inferno last night and WAS considering
      signing up for firepow- however will put that one on hold for now -
      to be honest I'm a bit weary of the arrogance exhuded by so many
      succesful IMers -
      just my 2 cents worth
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      • Profile picture of the author hbsjcd3
        Can anyone compare Firepow to SENUKE and to Bruteforce SEO? I have both SEnuke and BRUTEforceSO and I am very happy, but I am looking into adding Firepow to enhance my arsenal......however reading this thread...the customer service scares me.

        Anyone try all 3?
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        • Profile picture of the author chestmary
          If you enjoy having to repeat requests to customer service and their "programmers" over and over because they won't look at the trail of emails you've already sent, then Firepow is the one for you! If after two months of this He_ _ish type treatment, you still have three blogs with the same problems then absolutely Firepow is for you!
          Signature


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          • Profile picture of the author hbsjcd3
            Originally Posted by chestmary View Post

            If you enjoy having to repeat requests to customer service and their "programmers" over and over because they won't look at the trail of emails you've already sent, then Firepow is the one for you! If after two months of this He_ _ish type treatment, you still have three blogs with the same problems then absolutely Firepow is for you!


            ouch! Let me guess, Firepow was not for you?
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        • Profile picture of the author Feedwire
          Would any members who are using Firepow be willing to say what there success has been in terms of generating income from using the product?
          Signature

          The secret of success is constancy to purpose. Benjamin Disraeli.

          The most important feature of any software is "ease-of-use"

          Get Customers. Save Money!

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      • Profile picture of the author truepers
        Fascinatig thread. Appears to be an unfortunate misunderstanding between two gentlemen.

        I do have to agree with those that feel Andrew missed an opportunity to turn a negative into a positive for his product and brand. Good customers are hard to come by - an apology and acknowledgment that this was all the result of a "misunderstanding," along with an honest effort to win back a potential lifelong customer would have served both parties. It's just good business.
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        • Profile picture of the author hbsjcd3
          Originally Posted by truepers View Post

          Fascinatig thread. Appears to be an unfortunate misunderstanding between two gentlemen.

          I do have to agree with those that feel Andrew missed an opportunity to turn a negative into a positive for his product and brand. Good customers are hard to come by - an apology and acknowledgment that this was all the result of a "misunderstanding," along with an honest effort to win back a potential lifelong customer would have served both parties. It's just good business.
          Yea, it appears that Firepow has so many subscribers that they can afford to piss some customers off. Sort of like Google.
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      • Profile picture of the author cplayers
        Hi Andrew,

        From customer service perspective, the customer is always right, no need to continue to edge on what went wrong. I am surprised that you didn't ask voiceforeason, What can we do to resolve this problem immediately, instead of pointing fingers? Andrew give this person customer service, and offer a discount or give voiceofreason the 1st month free. If I had something this powerful as Firepow, I would go to the next step to keep that customer. Forget about the blah, blah, blahs, take care of your dissapointed customer.

        Cplayer
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    • Profile picture of the author Dave d
      Originally Posted by Danny Turner View Post

      mmmm interesting thread - now I'm sure ( as stated here) that Andrew is a really nice guy, however .......
      His first response here was to prove the fault was with the customer and finishes post with dig at same customer .....
      Rule no 1 of good customer relations -
      you guessed it - he's always right
      now on face value his response is justified however as a bystander
      it appeared a bit arrogant to me JMOA
      a response like -
      I'm sorry you had a problem ..... (no allocation of blame)
      here is what we need to do to fix it
      you keep the customer and everyone else is impressed
      with your mature attitude -
      If instead of rushing to defend his reputation Andrew had given top priority
      to fixing the customers problem, Andrew's reputation would be enhanced in my view, - as it is ......
      I purchased Colleen's blog inferno last night and WAS considering
      signing up for firepow- however will put that one on hold for now -
      to be honest I'm a bit weary of the arrogance exhuded by so many
      succesful IMers -
      just my 2 cents worth

      This is an excellent thread. As a business owner I agree entirely. I would never especially publicly have an argument like that and for the sake of my reputation as much as it pains I would have to smile and agree the customer is always right. Now I dont know Andrew and Im not here to have a dig but I think he has done some irreparable damage here as I am in the market for something like firepow but Im now on a mission to find a collection of tools that can do the same just my 2 cents.

      Are there any further ideas with regards to RSS Bot and Social Bot ?
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      • Profile picture of the author sickbaomei
        Project Green Button (aka "plrpro" ) is another good product to consider ..however it is also much more expensive..
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        • Profile picture of the author momkat
          I have been a member of Firepow for a few months. I had a few initial setup issues that I fumbled through at first - but after that it has been smooth sailing. Andrew has stepped up his involvement/support recently by having some terrific webinars.
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  • Profile picture of the author molsted
    Hi hbsjcd3..

    I am a member of Bruteforce SEO and Firepow. I also think I know what SENuke is about..

    The difference is that Firepow basically is a blog creation software/tool while Bruteforce for instance creates web2.0 sites.

    They can't really be compared but if you upgrade to the highest level in Firepow you get access to a socialbookmarking tool, a network of blogs to which you can submit articles for backlinks and a few other tools.

    The power of firepow lies in the fact that it auto-installs your blogs on your own domains with some of the most important plugins for SEO.

    If you can afford it, I'd say use both SENuke, Firepow and BruteForce. Especially, if you can outsource the work, this is a killer combination...

    Best
    Martin Mölsted
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    • Profile picture of the author hbsjcd3
      Originally Posted by molsted View Post

      Hi hbsjcd3..

      I am a member of Bruteforce SEO and Firepow. I also think I know what SENuke is about..

      The difference is that Firepow basically is a blog creation software/tool while Bruteforce for instance creates web2.0 sites.

      They can't really be compared but if you upgrade to the highest level in Firepow you get access to a socialbookmarking tool, a network of blogs to which you can submit articles for backlinks and a few other tools.

      The power of firepow lies in the fact that it auto-installs your blogs on your own domains with some of the most important plugins for SEO.

      If you can afford it, I'd say use both SENuke, Firepow and BruteForce. Especially, if you can outsource the work, this is a killer combination...

      Best
      Martin Mölsted
      Sounds like a pretty powerful combo of all three!

      Thanks for the review.

      Is this network of blogs all members of Firepow? I assume so. If so , what are the rules for backlinks within the network. Are the blogs within the network high pr?
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  • Profile picture of the author davesh
    Steve crook

    can you gimme a link to download the video and see how u get indexed in minutes i could see the video due to slow connections...?
    Signature

    Please read the sig file rules

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  • Profile picture of the author davesh
    Steve crook

    can you gimme a link to download the video and see how u get indexed in minutes i could not see the video due to slow connections...?
    Signature

    Please read the sig file rules

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    • Profile picture of the author lakatos
      Hi davesh,
      the video was at his signature... which is HERE.

      Originally Posted by davesh View Post

      Steve crook

      can you gimme a link to download the video and see how u get indexed in minutes i could not see the video due to slow connections...?
      Signature

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    • Profile picture of the author Stephen Crooks
      Sorry I missed this post.. The link to my firepow video is in my signature, the one that says "How To Easily Get Indexed & Ranked In Minutes"

      Originally Posted by davesh View Post

      Steve crook

      can you gimme a link to download the video and see how u get indexed in minutes i could not see the video due to slow connections...?
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  • Profile picture of the author kkchoon
    You can't really please everyone... there are some people just don't like you and your product, no matter if you beg them on your knees...

    As long as most people happy, that's enough to keep you successful, and I think that's how we should face our customer.
    Signature

    Powerful Indexer That Makes Your Backlinks Count ==> Nuclear Link Indexer

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    • Profile picture of the author hbsjcd3
      Originally Posted by kkchoon View Post

      You can't really please everyone... there are some people just don't like you and your product, no matter if you beg them on your knees...

      As long as most people happy, that's enough to keep you successful, and I think that's how we should face our customer.
      Agree 100%. No matter how much you bend over backwards to make a customer happy, it doesn't work. But sometimes, you have to show this in good faith too.
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  • Profile picture of the author lburkeau
    I have been using Firepow for several months and been real pleased with the results so far..

    I think a product is only as good as what you want to get from it...as far as the payment issue, it does seem logical to check with your payment source to see if the money was sent..

    Just my 2 cents,

    Lea
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  • Profile picture of the author wealthwind
    Good read. Is anyone knows software or service- something like Firepow but not so expensive?

    Thanks,
    Alexander
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    • Profile picture of the author jerodrx
      From what i have read it here, now i'm convinced that FirePow is a
      good product, but if you are new to blogging (just like me), is
      better to learn to do everything the long way before buying expensive
      software to automate the process.

      So i will stick to ExpertWordpress to learn the facts about blogging,
      an in the future i will look for a software to automate the process.

      Thanks everyone
      Joel
      Signature

      Receive an education on affiliate marketing now http://startaimbusiness.com/

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  • Profile picture of the author johnzawad
    Which program would you recommend and please explain why, Firepow or PGB? I joined PGB 4 days ago but when I open the PGB software, it crashes (I'm using Vista on Parallels for Mac). I've been communicating with support but they still have not solved my problem. It'll soon be a week and I'm not pleased about paying $147 for a system that doesn't work (for me anyhow). The system appears to be pretty cool and I'd like to use it (obviously), and support have been reasonably prompt. It's not necessarily anyone's fault but I'm becoming very frustrated. Any ideas? If I decide to ditch it, I'm considering Firepow. Cheers.
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  • Profile picture of the author AmyKay
    I just joined FirePow. It's a pricey risk for me, but I need help writing articles. I'll report back this newbie's experience.
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  • Profile picture of the author Aj
    Hi folks,

    I was considering firepow but now I'm not so sure after reading this thread - customer support is what its all about and remember the old saying "the customer is always right" (even if he is not)...

    One thing I always keep in mind when doing business is that it can take years to build a reputation and name for yourself But you can lose that name and reputation in no time at all...

    Just my two cents worth.

    Arthur
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  • Profile picture of the author AmyKay
    So far, the CS has been great for me. Hope it continues!
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  • Profile picture of the author Adam Sussman
    I've never has a problem with customer support.
    Signature
    "He elicits the same kind of admiration one would feel for a streaker at Queen Victorias funeral."

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  • Profile picture of the author Avidpoet
    Ive never had an issue with the customer service as well. Andrew is one of those guys who doesn't promote everything under the Sun. That what sticks out to me. There are so many other people in this industry who will sell you there product and everyone else's yet they wonder why they keep loosing customers.
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  • Profile picture of the author marian57
    I am having problems with firepow. Seems something has gone wrong with my registration and the support team are looking in to it but the are not keeping me informed. Can any one help a newbie to get this product?
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    • Profile picture of the author lakatos
      Hi marian...hv you got firepow already ?

      Originally Posted by marian57 View Post

      I am having problems with firepow. Seems something has gone wrong with my registration and the support team are looking in to it but the are not keeping me informed. Can any one help a newbie to get this product?
      Signature

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      • Profile picture of the author marian57
        Lakatos No, Still waiting. Customer service says it will be come but I haven't had the program yet .
        Marian57

        IMwrter
        Glad to hear you are happy with the product. Not worried about the price if it does what it says on the tin, I just want the tin!!!!!!! . I am looking forward to starting loading up my sites.

        Marian37

        Thank you both for your post
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        • Profile picture of the author AndrewHansen
          Hey Guys,

          I guess I'll never live this one down

          The issue at the beginning of this thread is quite old now so I urge people not to judge our customer support on this issue alone but to listen to the members who have posted here with their actual experience.

          hbsjcd3,

          I have to bring up your point "I guess Firepow is so big that they don't have to worry about customer support"

          Because in fact, this couldn't be further from the truth. Our membership base is still relatively small, so much so that I personally still reply to many emails from our members each day.

          Marian.

          Your issue has been sorted out now, as I mentioned it really was the first time that situation had occurred, very strange!

          Right now, we have added an extra dose of Live Support which is available daily.

          If anyone else has questions about FP or the coming FP2, feel free to PM me.

          Cheers,
          Andrew
          Signature

          More Affiliate Marketing & SEO Strategy For Free Than Most Courses Will Give You If You Pay... http://andrewhansen.name

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  • Profile picture of the author IMwriter
    I have 5 sites now with Firepow and the customer service has always been beyond exceptional. I do agree it is a bit pricey but if you have 10 sites hosted for free that partially makes up for the price, IMO.
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  • Profile picture of the author marian57
    Hi All (and Andrew)
    Managed to get into firepow this morning. Looks like I'll spend the next fex days working out what to do.
    Thank you Andrew for sorting out my problem, sometimes being unique is not easy especially if you are a newbie and are not sure about things
    Regards
    Marian
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    • Profile picture of the author TelegramSam
      I have read this thread with interest.

      What have I learned?


      1) That a lot of people have a lot of success with blogging and by building blogging type sites.

      (Note to self - Start blogging on some of our many unused domain names)

      (Note to self - Research on how to semi-automate it somehow)


      2) The customer is not always right. However...


      (Note to self - Pretend that the customer is always right even if I want to strangle them sometimes).


      3) Along with a good product, good customer service is what makes a company stand out.

      (Note to self - Improve our customer service. Make us stand out).


      4) Bend over backwards if a customer or ex-customer makes a public statement about us.

      (Note to self - learn to bend over backwards).

      (Note to self - get back to work now).


      Bye,
      Sam
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  • Profile picture of the author Alfred Shelver
    wow that was a fun read almost like a movie i like how the good guy "voice of reason" became the badguy and the badguy "andrew" became the good guyand then went all bad guy again and finnaly andrew comes back right at the end saves the day for The newbie and is the hero.

    Andrew just my 1cents (from Africa cant afford a 2Cents) I am sure your product is great and your service is awesome i just really think you should PM Voiceofreason and see if you can help him be a positive customer imagine he comes on and loves firepow this thread could be a gold mine for you.
    Signature

    Help me give my children a better future gofund.me/xge53k8

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    • Profile picture of the author AndrewHansen
      Nashelver,

      I thank you for your input.

      As I indicated last time, this issue is many months old and has been resolved for a long time now

      Andrew
      Signature

      More Affiliate Marketing & SEO Strategy For Free Than Most Courses Will Give You If You Pay... http://andrewhansen.name

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  • Profile picture of the author Alfred Shelver
    Andrew i know its old , but really it was good to read ... i am just glad product owners like yourself are so visable, none of the stuff i bought yet have i had any responses to questions.... After reading this thread i most definately would use firepow if i get to the point where it is needed ... iam just way to newbie right now
    Signature

    Help me give my children a better future gofund.me/xge53k8

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  • Profile picture of the author alliance
    How long does it take to see typical blog with FP start ranking after proper setup.

    Any successful sample blogs with FP.

    Thanks
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  • Profile picture of the author davidian
    Hi warriors,

    I have a couple questions for Andrew.

    My country of residence is disallowed with PayPal and ClickBank
    and that is the main reason why am still on the beginning of IM business. I am wondering is there any other way of purchasing FP 2.0 and what's the odds to succeed online knowing that PP and CB are basis of that success.
    I read almost everything about FP 2.0 and that is just what I need because I am new in IM.

    Thanks in advance.

    Best regards!
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  • Profile picture of the author Nick Sean
    Anyone use both Firepow and Wordpress Direct, care to give some insight what is the difference between the two and which one is more user friendly and powerful go to get top ranking?
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  • Profile picture of the author pavionjsl
    Firepow 2 is ok as far as dashboard but after 2 months I now know for sure that the 147 a month, even 117 a month because of fear of learning a cpanel is to high a price. Yes you can social bookmark but as stated above Socialbot is better and needed for other ventures you have going on. Fear cost money, make the mistakes and learn and save. Invest in content, good theme, good tolls and not the next new hot item coming along. And you never, never, never protect your rep first. Thats protected with service and solutions and VALUE.
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  • Profile picture of the author pavionjsl
    FirePow does make it easy to use your own content and themes. But adding the content feeds gives you new content on auto pilot.
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    • Profile picture of the author EmersonND
      Originally Posted by pavionjsl View Post

      FirePow does make it easy to use your own content and themes. But adding the content feeds gives you new content on auto pilot.
      I like the idea of automating content posting to your blog through content feed. However, should I be concerned about duplicate content penalties?
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  • Profile picture of the author samd123
    Hi,

    Has anyone written a comparison review between Firepow and Market Samurai. They look fairly similar. Does anyone know them both and could give me a reason why I'd want to stray from my much beloved MS?

    Sam
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  • Profile picture of the author RebeccaL
    Firepow is a totally different thing to Market Samurai so you can't compare the two at all.
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  • Profile picture of the author pavionjsl
    My god people firepow is a place to make and manage your blogs easily. Market samari is a keyword tool, senuke and brute are for seo. Should you have them all , maybe but firepow would be the first thing to get, while at the same time using either free or paid for keyword tools then after aging the sites use something for SEO help. I recommend an xrummer but you could use the nuke to ..........I guess.........If you wanted to.
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  • Profile picture of the author Sumaryan85
    I have SE Nuke and Firepow... I like firepow better, I don't know why. I made some blogs with firepow, very easy, fastest traffic I got
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  • Profile picture of the author sgmoppo
    Anyone has discount code for firepow 2? Please give me one.
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    • Profile picture of the author RebeccaL
      Originally Posted by sgmoppo View Post

      Anyone has discount code for firepow 2? Please give me one.
      There is a $1 trial at the moment - doesn't get much cheaper that that.
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      • Profile picture of the author papeter
        At $127 a month, is this program worth the investment? Or, are there others out there that can do a similar job for less? Just wondered.

        Thanks
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  • Profile picture of the author pavionjsl
    Hell you have 2 weeks to see for a 1.00 , all you have to do is put your toe in the water. If its not you. Fine. But I am not driving over and pushing the paypal button for ya. You have to try it for yourself then answer your own question.
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    • Profile picture of the author indie08
      I signed up for the $1 trial about 2 weeks ago now. Have 5 days left to be exact. In this time I have managed to put up 2 blogs. It is simply awesome. Needless to say, I'm keeping my membership. Even if I have to cut back a little in order to pay the membership. If you sign up, make sure you use it!
      All you have to do is take action!....
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  • Profile picture of the author chamilj
    If I put 10 blogs with Adsense & affiliate products when I can expect to break even the cost of membership fee? is it possible from 2nd month? Please answer experienced Firepow users.

    Thanks!
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    • Profile picture of the author StarkContrast
      Originally Posted by chamilj View Post

      If I put 10 blogs with Adsense & affiliate products when I can expect to break even the cost of membership fee? is it possible from 2nd month? Please answer experienced Firepow users.

      Thanks!
      I think if you were to search the forum, you'd find the answer to that question and more. Firepow has several threads floating around as I recall. It was a fairly hot item for several months recently. And I think Firepow users have chimed in graciously about the product.
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    • Profile picture of the author dotcomdesigns
      Originally Posted by chamilj View Post

      If I put 10 blogs with Adsense & affiliate products when I can expect to break even the cost of membership fee? is it possible from 2nd month? Please answer experienced Firepow users.

      Thanks!
      Probably never!

      I used Firepow for about 3 months. However like anything you are going to have to work to get anything out of it. Don't be fooled into thinking you can get success from all this auto blogging with duplicate content. You can't. Scraped duplicate content and submission to web2.0 networks that have been spammed to oblivion are not going to result in successful blogs for anyone.

      Andrew says you have to write unique content for your blogs. And of course he's right. There's an option to write and receive posts to yours or other blogs within Firepow which is a great idea. But it didn't seem to be that active while I was there. I think this is the only thing of value with Firepow, but at $127 a month it's way over priced. You'd be better off building 1 authority blog and post your own content on other blog networks or article directories for FREE. But that takes a lot of work.

      Most of of the plugins within firepow you can get for free through Wordpress. If you have 100's of blogs that you want to be able to access within one place and $127 a month is not much money for you then Firepow might be what you are looking for.

      Otherwise give it a miss.
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  • Profile picture of the author DanielCW
    Any membership over $100 better have excellent service, period!
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  • Profile picture of the author pavionjsl
    The reason it works for me is that I have over the last year put up 37 blogs using it. Your right in that if you use the scraped content only it will not work. I looked for specials here on article writing and the best spinner wso running right now is a great addition. This tool firepow just makes it soooooo easy to install and manage more then one blog and you have to be real on what else it will take. Running the blogs this tool makes it easy, you have to choose your own seo methods to put them on the map.
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    • Profile picture of the author chestmary
      Originally Posted by pavionjsl View Post

      The reason it works for me is that I have over the last year put up 37 blogs using it. Your right in that if you use the scraped content only it will not work. I looked for specials here on article writing and the best spinner wso running right now is a great addition. This tool firepow just makes it soooooo easy to install and manage more then one blog and you have to be real on what else it will take. Running the blogs this tool makes it easy, you have to choose your own seo methods to put them on the map.
      Wow, that's impressive - please excuse this question if you've answered it previously but are you seeing a substantial profit from these blogs? I also find it interesting you recommend using other seo methods especially considering seo methods are included within firepow, could you elaborate?

      Thanks
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      • Profile picture of the author chestmary
        Also if pavionjsl or any other firepow members could comment on how you find the level of support to be? I disconnected my service with them a year ago due to incompetence of support and the insensitivity of the owner. I liked the product but I gotta stand on principal especially when you're paying a hundred twenty-five a month.
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        • Profile picture of the author Zeb
          Originally Posted by chestmary View Post

          Also if pavionjsl or any other firepow members could comment on how you find the level of support to be? I disconnected my service with them a year ago due to incompetence of support and the insensitivity of the owner. I liked the product but I gotta stand on principal especially when you're paying a hundred twenty-five a month.
          My comment here might seem biased as i am pro FP

          But my understandings is that Andrew has improvised on the support part of FP to give out better and improved support for all FP members and that is very much the case. And i think that current FP members will agree with me on this.

          Support for FP is great and i can vouch that i get a reply from support within the same day all the time, whenever i had to issue a support ticket.

          In fact, there was a thread in the FP forums recently praising support on their efficiency. But don't take my word on it. Let's see what other FP members think about this.
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  • Profile picture of the author Yeehaw
    I see both sides. Fact is there was a breakdown in communication, as is usually the case.
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  • Profile picture of the author Hitanshu
    This thread has been quite for a long time. I am thinking about purchasing firepow. It has so many advance features than auto blogging software. Can someone give me a good review?
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    • Profile picture of the author dan4636
      I carefully read all the comments on WSO, considered the reputations of those standing behind FirePow and also did a lot of external research before making the jump to sign-up. I was troubled by the support problems cited and also the cavalier response by the company. Interesting thing is that I had the same problem and never got the original welcome email. It just never came. Thankfully though I kept open the original signup window so I at least had my login creds and knew the trial had started.

      We are running a large number of blogs and really need a central place for admin and also making updates. Firepow seemed to be the answer. The centralized admins alone was going to be worth the monthly investment.

      Our initial Firepow experience was fantastic. The system was helpful and did what we expected. I was annoyed that Firepow templates were branded and linked with their own business, but was sure we could get around that fairly easily. If nothing else we'd just use our own library of themes. Then in the process of moving two of our blogs to Firepow we had two catastrophic errors. The first was that one blog's admin panel suddenly went missing. Just gone. Fortunately the blog was still live so we could deal with it. The second problem was that one of our blog imports took down the admin as well as the entire WP site. Just gone. Over 100 some indexed posts suddenly gone. This was not good, but things happen. The bad was yet to happen.

      I contacted support and I didn't hear anything for 48 hours and the response we finally did receive was that they were looking into it and would let me know. It's been 24 hours since then and still nothing. No update. No we're working on it. At this point I'd even settle for a "you're screwed and there is nothing we can do". It is the lack of a timely response that is just inexcusable. I realize the lack of response may be because I am still under their trial and therefore you don't get great service, but from my experience if they don't take care of you during a trial they certainly aren't going to suddenly treat you better later.

      We use a lot of services and so far this has been one of the most disappointing experiences I've had in quite some time. By the way, the online live support seems to be in a continual state of being offline.

      I'm hoping things improve. I like to give a company the benefit of the doubt since we almost always maintain long-term relationships with the companies we use, but when you have serious problems you want to know they'll be there to help.
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      • Profile picture of the author dan4636
        I stand corrected. Within hours after this post my issue was addressed and the problems were solved. Probably just as coincidence. Even the disappearing blog has been restored. They came through.
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