45 replies
I recently launched my first digital product and started promoting. I did pretty well for my first product, but as with any business I got a few of those unautorized transactions from my paypal account. I do plan on getting my own shopping cart and merchant account, but still would like to get a program in the mean time, and for when ever I need to use paypal, to protect my downloads, track IP's, expired DL links and hopefully it will have a membership site option as well so I can capture their address if I deem neccessary. The more proof the better.

I think using all this stuff together will end up in less purchases being ripped off by people who just want a free product. I know it won't stop all purchase reversals as that is inevitably up to paypal or the customers bank/credit card provider.

Is DL Guard pretty much the best out there or are there any other good ones that I should consider?
#guard
  • Profile picture of the author MarketingVet09
    If you are using wordpress, wishlist member is the cheapest and simplest option if you are just looking for basic protection / selling / membership sites.

    If you are looking for something that can expand in the future as you grow, You would go with digital access pass.


    DL guard is a great product for protecting download pages. But the membership protection is cut and dry compared to the other 2. You basically put code on a page, and people have to enter a password to enter. The other 2 has more diverse membership features.


    I have tried all 3, all 3 I would recommend. I hope this helps in your decision.
    {{ DiscussionBoard.errors[2925665].message }}
    • Profile picture of the author MarketingVet09
      Oh and as far as people ripping you off, I really dont know how much proof there needs to be? At the very WORST I would figure you could send paypal the product, and send them a screenshot where you MANUALLY email the person the product?... So even though they claim they never bought it through DL Guard or any other delivery system, what could possibly be their beef if you send it to them manually? Or hell, even tell paypal to email it to them themselves?

      If people really would go through extreme measures just to try to get a free product that's pretty sad, but I'm sure you wont run into this too often.
      {{ DiscussionBoard.errors[2925684].message }}
      • Profile picture of the author Sid Hale
        Originally Posted by woah316 View Post

        Or hell, even tell paypal to email it to them themselves?
        You don't really believe that Paypal (or any other payment processor, for that matter) wants to take on this responsibility for the merchant, do you?
        Signature

        Sid Hale
        Coming Soon... Rapid Action Profits (Pro)

        {{ DiscussionBoard.errors[2926212].message }}
  • Profile picture of the author GuerrillaIM
    I can vouch for DLGuard. Sam provides amazing support and its easy to use out of the box.
    {{ DiscussionBoard.errors[2925668].message }}
  • Profile picture of the author E. Brian Rose
    If you are looking for download protection, e-junkie works great. If you are looking to host your own protected files and maybe start a membership, then try DAP.
    Signature

    Founder of JVZoo. All around good guy :)

    {{ DiscussionBoard.errors[2925705].message }}
  • Profile picture of the author Apollo77
    Oh and as far as people ripping you off, I really dont know how much proof there needs to be? At the very WORST I would figure you could send paypal the product, and send them a screenshot where you MANUALLY email the person the product?... So even though they claim they never bought it through DL Guard or any other delivery system, what could possibly be their beef if you send it to them manually? Or hell, even tell paypal to email it to them themselves?
    I kinda like the hands off approach or anything that will free up more time for me, I'm not lazy but if I have to watch all my downloads or manually send them an email with link, that could take up a lot of time I could be using to create another product or do other stuff. Also I like the idea of expiring DL links. I was thinking about setting up my autoresponder so that they would have to check their email for a password to access my DL page, and a few other options I was thinking of, but these software programs have a lot of other useful things in them and I would like to get one.
    {{ DiscussionBoard.errors[2925794].message }}
    • Profile picture of the author MarketingVet09
      Originally Posted by Apollo77 View Post

      I kinda like the hands off approach or anything that will free up more time for me, I'm not lazy but if I have to watch all my downloads or manually send them an email with link, that could take up a lot of time I could be using to create another product or do other stuff. Also I like the idea of expiring DL links. I was thinking about setting up my autoresponder so that they would have to check their email for a password to access my DL page, and a few other options I was thinking of, but these software programs have a lot of other useful things in them and I would like to get one.
      Oh no, dont get me wrong. As far as manually sending things out, I meant ONLY if someone is disputing something.. It's just hard to believe you would have more than what, 2 or 3 disputes a week, if that? Their must be some very crooked customers buying your product.

      If expiring links is your thing, DL guard will likely be the way to go. With wishlist member you can set up a membership that expires in 1 day. DL guard you can set links to expire in 2 hours or whatever you want.
      {{ DiscussionBoard.errors[2925810].message }}
      • Profile picture of the author Apollo77
        It's just hard to believe you would have more than what, 2 or 3 disputes a week, if that?
        Actually, out of the 80+ sales I made so far, only 3 have come back. I talked to paypal directly today and one f those was put on hold by paypal cause they said the transaction looked suspicious??? It was one of my first sales though. As for the other 2, If I had some proof, I have no doubt I might have won, at least one of those.

        If expiring links is your thing, DL guard will likely be the way to go. With wishlist member you can set up a membership that expires in 1 day. DL guard you can set links to expire in 2 hours or whatever you want.
        Interesting, didn't know that. I'll keep it in mind, but I do want the program for other features as well, so I am looking for a complete software that will do it all and works well, if there is one.

        Thank you all for your suggestions so far, I had done my own research a little before posting this for some experienced advice before I buy, and so far I've gotten a few suggestions for products I never heard of or thought of. THANKS
        {{ DiscussionBoard.errors[2925843].message }}
  • Profile picture of the author globalpro
    Here's another option you may want to look at:

    Rapid Action Profits

    Thanks,

    John
    {{ DiscussionBoard.errors[2926057].message }}
  • Profile picture of the author John Rogers
    I've been using DLGuard for years. The product and support are top notch.

    If funds are tight, ejunkie is a good way to get started, but I would invest in DLGuard as soon as possible.

    John
    {{ DiscussionBoard.errors[2927900].message }}
  • Profile picture of the author samstephens
    Hi Dan,

    I'm the owner/developer of DLGuard, so I'm happy to help out if you have any further questions!

    DLGuard's memberships are often underestimated simply because of their simplicity - but it's the simplicity that can make them really quite powerful. For example, people have created whole web services using DLGuard as the membership management.

    Having said that, I'll be adding some more "stock" features into the memberships to cover the most popular things.

    With WishList - Wishlist doesn't protect your actual download links. Recently I've created a plugin that'll allow Wishlist and DLGuard to work together - Wishlist will control Wordpress memberships like usual, and DLGuard will offer secure downloads within those members areas, all automated.


    DLGuard's memberships can be set up to link to the products you're selling. So you're selling your Paypal product, you can just link a membership group to it, and that automatically gives anyone that buys your Paypal product access to the members area.

    That member group can be set to expire, if you like, or it can be used (as I do myself) as a handy place to offer membership info, updates, patches, etc.

    I hope this helps!

    cheers
    Sam
    Signature
    DLGuard v5 - The Warrior Edition
    Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

    www.dlguard.com
    Serving the Warrior Forum since 2004
    {{ DiscussionBoard.errors[2929227].message }}
    • Profile picture of the author Eager2SEO
      Originally Posted by samstephens View Post

      Hi Dan,

      I'm the owner/developer of DLGuard, so I'm happy to help out if you have any further questions!



      cheers
      Sam
      Looks like a first class product. I was thinking to myself, wow this is going to be very expensive but the price seems extremely fair for all that functionality. This would take days to weeks to code if you were to create your own solution.
      Signature

      Available for article writing or <?php | .net ?> programming work! Article samples available on request.

      {{ DiscussionBoard.errors[2929875].message }}
      • Profile picture of the author samstephens
        Originally Posted by Eager2SEO View Post

        Looks like a first class product. I was thinking to myself, wow this is going to be very expensive but the price seems extremely fair for all that functionality. This would take days to weeks to code if you were to create your own solution.
        Thanks Eager2SEO, I'm glad you like the look of it!

        I've written DLGuard over the space of about six years now, and way over the 100k mark for development costs. Luckily I'm able to write the code myself, as I certainly wouldn't have been able to bankroll a project this big

        I've had a number of people tell me they would have paid a lot more for it, so I take that as a good sign!

        If you have any questions about it, let me know - I'm happy to help!

        cheers
        Sam
        Signature
        DLGuard v5 - The Warrior Edition
        Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

        www.dlguard.com
        Serving the Warrior Forum since 2004
        {{ DiscussionBoard.errors[2932835].message }}
  • Profile picture of the author sbucciarel
    Banned
    I couldn't live without DLGuard. The best for digital downloads. Of course it doesn't stop people from sharing, but it does a lot and makes a digital delivery and payment a breeze.
    {{ DiscussionBoard.errors[2929415].message }}
    • Profile picture of the author Apollo77
      Thanks all,

      I looked at e-junkie and it looks good, but I think I will swing for the DLguard software for a one time payment.

      Membership site is something I was thinking for the future, but it sounds like wishlist and DLGuard will do it for me anyway when I am ready. I will look into that part more when needed, It sounds like DLGuard may still be good for that, depending on what I need I guess.
      {{ DiscussionBoard.errors[2929824].message }}
      • Profile picture of the author samstephens
        Originally Posted by Apollo77 View Post

        Thanks all,

        I looked at e-junkie and it looks good, but I think I will swing for the DLguard software for a one time payment.

        Membership site is something I was thinking for the future, but it sounds like wishlist and DLGuard will do it for me anyway when I am ready. I will look into that part more when needed, It sounds like DLGuard may still be good for that, depending on what I need I guess.
        Thanks for your interest, Dan!

        If you do have any further questions about DLGuard, please let me know, I'm happy to help!



        And thanks for all the recommendations in this thread, I'm glad you're all enjoying DLGuard!

        cheers
        Sam
        Signature
        DLGuard v5 - The Warrior Edition
        Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

        www.dlguard.com
        Serving the Warrior Forum since 2004
        {{ DiscussionBoard.errors[2932844].message }}
        • Profile picture of the author AnthonyWilson
          I use DLGuard - especially because my site involves protecting downloads rather than drip feeding content, but as Sam said in an earlier post DLG is both very simple and very powerful at the same time.

          I understand the price of it would be an issue for some people but it is certainly worth the money.

          Also have you noted in threads for WSO's the number of times buyers don't seem to get the download link? If you are using paypal then you have to rely on the customer clicking the "return to merchant button".

          Well I use DLG to manage the delivery so if they dont click that button at least they still get the automatic email notification after purchase with the download link.

          If you're going to be a professional IM then you need to invest in some quality tools and DLG gets my vote.
          Signature

          -------------------- Video Tutorials with PLR or MRR
          --------------------

          {{ DiscussionBoard.errors[2970742].message }}
      • Profile picture of the author Diane S
        Originally Posted by Scott Skinner View Post

        Paypal always sides with the purchaser on a digital product purchase.
        PayPal does not offer buyer protection for DIGITAL products. Just tell PayPal the product is digital and you will get to keep the sale.

        Originally Posted by Apollo77 View Post

        Thanks all,

        I looked at e-junkie and it looks good, but I think I will swing for the DLguard software for a one time payment.
        Is DLGuard indeed a ONE TIME PAYMENT? Free upgrades for life? I currently use e-junkie. Two years of e-junkie monthly payments is equivalent to the current DL Guard price.
        Signature
        KimW still needs our help DONATE DIRECTLY
        My First Kindle Book: Ten Days in the Land of Smile
        {{ DiscussionBoard.errors[3639026].message }}
        • Profile picture of the author Kevin AKA Hubcap
          Originally Posted by Diane S View Post

          Two years of e-junkie monthly payments is equivalent to the current DL Guard price.
          That all depends on the number of products you have and more importantly the amount of storage space you use.

          If you have multiple products, especially if those products use video you'll find the amount of storage space needed will push your monthly ejunkie payments to places you'd rather it not go. If that's the case it's far more economical to use DLGuard (of course you need to run the numbers).
          {{ DiscussionBoard.errors[3639467].message }}
  • Profile picture of the author Texjd
    Ultimately there is no solution on protecting any digital download product. The problem is once they have it, they can upload it to a warez site and it's free for the download. If you want to get sick to your stomach, do a search on the name of your product and you'll see all the warez sites with it available. This especially true of any really popular product from Microsoft on down.

    If you clamp down with a password protected access even after download it just causes too many issues for legit customers and support becomes a problem.

    As far as refunds (especially to drive by buyers), I just hit the refund button and move on. It used to bother me years ago but there's no reason to fight over one purchase and it's time wasted.

    Both issues are just part of the IM game. Luckily there are plenty enough legit buyers and so I've found the best plan is to just move forward.

    Take the standard precautions, like any of the solutions mentioned above, but don't get crazy over it. 99% of my customers are great, so I just forget the 1% that are rip off artists and scum.
    {{ DiscussionBoard.errors[2971857].message }}
    • Profile picture of the author essmeier
      Ultimately there is no solution on protecting any digital download product.

      Secure e-book works pretty well for PDF files. It embeds a PDF reader inside an executable file that requires an access key. The key can be revoked at any time by the seller and can only be used once. And printing can be disabled.

      Short of doing a screen capture of every page, this is about as secure as you can get for protecting e-books.

      As for download management, I use DL Guard as well as a combination of Easy Clickmate and Easy Clickguard. The latter combination of products works well if you sell your products through affiliates.

      Charlie
      {{ DiscussionBoard.errors[2973898].message }}
    • Profile picture of the author ravijayagopal
      @Texjd, you make a great point. I make this exact same point (it's uncanny how we both seem to use the same kind of numbers - like 99% and 1% :-) to people almost a few times every week.

      Here's an email I sent someone just hours ago today, who had earlier asked whether my company's software (DigitalAccessPass.com) can protect PDF files. And after we'd said yes, he then went on to ask if DAP could prevent people from downloading the PDF's to their desktop, and somehow force his members to view the PDF's online. As he didn't want people uploading them to fileshare sites.

      So here was my exact response, copy/pasted from my email to him:

      ----------------------------------------
      DAP does very much protect PDF files. It has a lot of built-in security - like files can be accessed only by authorized members. On top of that, if they pass their log-in info to their friends, DAP will automatically lock their account - things like that.

      But I don't think you should go to the extent of trying to prevent them from downloading what they've paid for, and try to force them to view everything online.

      Our sincere recommendation is that instead of focusing on how to prevent your paying customers from downloading your information, you should focus on how many different ways you can offer them the same files for consumption. Go the completely opposite direction.

      The best membership sites we know offer the same content in multiple formats: Video, audio version of that same video, PDF transcripts of the video, powerpoint slides used in the video, etc. 4-5 different ways in which their members can consume that very same content.

      As it is, it's very hard to get people to come, buy and stay and keep paying you month after month. You don't have to be so paranoid about your content getting stolen - unless you are selling highly classified "national security" information that will put our country at harm if it falls in to the wrong hands :-).

      Almost no one has the time to search for stolen content online. And if there are losers who do have that kind of time, then they're probably looking for content from people who are already actually making millions of dollars online - like the Frank Kerns and the Mike Filsaimes. They're probably not going to be searching for your product or ours.

      Hope you can understand this very critical mindset issue that stops most people from being successful online.

      Don't worry about the 1% who will steal your content and pass it to their 4 loser friends. Instead, focus on the 99% of your legitimate paying customers, who will never think about 'stealing' your content, and who don't have the time, energy or intention to illegally pass on your content to others, because they all have a life, and a business to run.

      ----------------------------------

      :-)

      - Ravi Jayagopal
      Founder & Co-Developer, DAP

      Originally Posted by Texjd View Post

      Ultimately there is no solution on protecting any digital download product. The problem is once they have it, they can upload it to a warez site and it's free for the download. If you want to get sick to your stomach, do a search on the name of your product and you'll see all the warez sites with it available. This especially true of any really popular product from Microsoft on down.

      If you clamp down with a password protected access even after download it just causes too many issues for legit customers and support becomes a problem.

      As far as refunds (especially to drive by buyers), I just hit the refund button and move on. It used to bother me years ago but there's no reason to fight over one purchase and it's time wasted.

      Both issues are just part of the IM game. Luckily there are plenty enough legit buyers and so I've found the best plan is to just move forward.

      Take the standard precautions, like any of the solutions mentioned above, but don't get crazy over it. 99% of my customers are great, so I just forget the 1% that are rip off artists and scum.
      {{ DiscussionBoard.errors[3039221].message }}
      • Profile picture of the author Apollo77
        @ Ravijayagopal,

        After reading your post I feel 99% better (pun intended) about the subject of stolen products or people passing them on to friends. It makes sense to just concentrate on different ways to make it more available to the customers who are buying it, thereby increasing sales and customer base. And as long as my refunds stay between 2% and even 3% (refunding 3 out of 100 customers certainly isn't bad) I'll be content with letting it go.

        Question though I would like answered from those of you who have sold lots of their own products,

        How many charge-backs/refunds requests/unauthorized transactions do you get for every 100 purchases?

        Was I lucky to have only the 3 come back out of 80+ sales? what should I expect as a norm?
        {{ DiscussionBoard.errors[3065271].message }}
        • Profile picture of the author ravijayagopal
          I don't think you should base your decision on how much your refund rate is.

          I mean, what makes even 2% or 3% "acceptable"? Just because you "think" it is a small number? See the point I'm trying to make? It's not really about how big the number is - it's about why people are even asking for a refund in the first place.

          If your refund rate gets higher down the road - let's say 20% - you should probably first look inwards, at your marketing, at your product, what you're selling and what you "say" they're getting versus what they are "really" getting, whether you're delivering on your promises, etc - before you go and make life difficult for all your customers :-)

          Even if it's 20% refunds, why would you make life difficult for 80% of your customers? That's still a large number of legitimate, paying customers who have paid you - so what makes it ok to make a whopping 80% of them jump through hoops to get to your content?

          Refunds could happen for many reasons. You should always err on the side of your customers, and see if there's anything inconsistent with your marketing, or if there's anything lacking in your product.

          I am willing to go out on a limb and say, even if you have 20% refunds, making life difficult for your customers is not going to make your refund rates any less.

          Because guess what, until after someone purchases your product, they won't know that your product is "fully locked down and theft-proof".

          So if their intention was to steal your product, would they even be buying it in the first place (assuming your content is so solid, and you are so famous, that everyone's just scheming to rip you off and get to your "world domination secrets"?) Pardon the sarcasm and please don't take it personally, but I had to say that to put things in perspective.

          If they bought it, and then found out that it is theft-proof, then they would get a refund anyway.

          You would do well to have the mindset of...

          "Stealers Don't Buy, and Buyers Don't Steal".

          You can go ahead and quote me on that :-). And yes, I know, "Stealers" is not a real word - it just sounded much better than "Thieves" or "Pirates" ;-)

          Now of course, there will always be exceptions to the rule. But hey, even if you took the "80/20" rule (pun intended), which is a very acceptable law of averages for many situations in life, and took it quite literally to heart, then you're still looking at 80% good folks, 20% bad folks!

          Why screw the good folks? Give them more. Give them lots. And have them recommend you, tweet about you, blog about you, promote you, refer people through their affiliate link.

          Don't cut off your nose to spite your face.

          Give, give, give. You just can't go wrong with that.

          If you have to really screw someone, then screw the losers. Screw the "thieves". And forget about the losers. They will always be losers.

          But you - you must go on and be a winner. So think like a winner, my friend :-)

          Getting off my soapbox and ending my "inspirational speech for the new year" now :-)

          Cheers!

          - Ravi Jayagopal

          Originally Posted by Apollo77 View Post

          @ Ravijayagopal,

          After reading your post I feel 99% better (pun intended) about the subject of stolen products or people passing them on to friends. It makes sense to just concentrate on different ways to make it more available to the customers who are buying it, thereby increasing sales and customer base. And as long as my refunds stay between 2% and even 3% (refunding 3 out of 100 customers certainly isn't bad) I'll be content with letting it go.

          Question though I would like answered from those of you who have sold lots of their own products,

          How many charge-backs/refunds requests/unauthorized transactions do you get for every 100 purchases?

          Was I lucky to have only the 3 come back out of 80+ sales? what should I expect as a norm?
          {{ DiscussionBoard.errors[3070705].message }}
  • Profile picture of the author Texjd
    OK, there are ways to put a password on anything. Send it to me and I'll break it in a matter of minutes =8~). It's like a lock on a door, it keeps honest people out but if someone really wants in they'll be able to do it.

    Software like DLGuard provide a lot of automation plus the basic security available. That's as good as you really need to get or you cause customer service issues and that can cost more than the few that steal your stuff.

    Don't get hung up on a perfect solution since it probably doesn't exist. Just sell more and forget the idiots and deadbeats. Someone asks for a refund, I just hit the button and I'm done. I refuse to let someone ruin my day over one sale.

    I can go months without a refund or a problem. Then I'll get three in one week. It's a crap shoot and I doubt I ever even hit 1% per year. And forget PayPal backing you up, not going happen on digital stuff, maybe on hard products. You can talk till you're blue in the face and it won't help any as far as I've seen.

    Put your time and energy on getting more sales, making a better product, or other constructive pursuits.
    {{ DiscussionBoard.errors[3071421].message }}
    • Profile picture of the author Diane S
      Originally Posted by Texjd View Post

      And forget PayPal backing you up, not going happen on digital stuff...
      There is no seller protection on digital products through PayPal. When a customer claims anything against your digital product, just tell PayPal the product is digital, and PayPal will let you have the sale. I learned that here in the Warrior Forum at this thread: http://www.warriorforum.com/main-int...ml#post3619799

      I am evaluating DL Guard and DAP right now, trying to figure out which one will best suit my needs. This thread has been helpful. Thanks, everyone!
      Signature
      KimW still needs our help DONATE DIRECTLY
      My First Kindle Book: Ten Days in the Land of Smile
      {{ DiscussionBoard.errors[3632141].message }}
      • Profile picture of the author Kevin AKA Hubcap
        Give SiteManPro a try. The basic core of the program is free and will do what you want (and more).

        Adding membership functionality is a reasonable $50 for unlimited domains.
        Also, if you develop more than one membership site SMP allows you to control them from one central area.

        Give it a try.

        I'm sure it will do what you need done.
        {{ DiscussionBoard.errors[3632472].message }}
  • Profile picture of the author Scott Skinner
    Although DL guard is a great product, membership sites are the way to go. Digital Access Pass is the Gold Standard for membership sites. Additionally, get away from PayPal and go with a real merchant account. Paypal always sides with the purchaser on a digital product purchase. Whereas, with a real merchant account, it is a bit more difficult for the ripp off artist to get a reversal as long as the grace period is honored and the merchant has clearly held up their end of the deal.
    {{ DiscussionBoard.errors[3634115].message }}
    • Profile picture of the author samstephens
      Originally Posted by Scott Skinner View Post

      Although DL guard is a great product, membership sites are the way to go. Digital Access Pass is the Gold Standard for membership sites. Additionally, get away from PayPal and go with a real merchant account. Paypal always sides with the purchaser on a digital product purchase. Whereas, with a real merchant account, it is a bit more difficult for the ripp off artist to get a reversal as long as the grace period is honored and the merchant has clearly held up their end of the deal.
      Not in every case - if you're selling a digital product, you don't want to force your buyer to have to create an account and sign-in to a members area just to download their product.

      Membership areas are great if you have something your customers will return to, such as online information, new resources, etc.

      If you're just selling a single item product, you need to minimise the number of steps your customer has to take.

      That's DLGuard's strength - minimising hoops for your customers to jump though.

      They click on the buy button, they pay, they're returned to a page where they click on a download link.

      Quick and easy.


      Naturally with DLGuard you can also mix single item products with memberships as well. Give them their ebook or product for instant download after payment, but you can also attach a members area to that product too if you wish.

      That way people can go to the members area to get updates, more resources, etc. later on.

      But the important thing is giving your customer the product they just paid for as quickly as possible, and with as little fuss as possible.

      Membership areas are great, but they're certainly not a replacement for, and in most cases not preferable to, a quick and easy buy-and-download process.

      cheers
      Sam
      Signature
      DLGuard v5 - The Warrior Edition
      Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

      www.dlguard.com
      Serving the Warrior Forum since 2004
      {{ DiscussionBoard.errors[4070814].message }}
      • Profile picture of the author ravijayagopal
        Just wanted to make it clear, that when you use DAP, your members are never forced to manually create an account, sign in, etc (maybe that's true for some other membership plugins out there, but not for DAP).

        DAP has something called "Login Xpress" built in, which will log your buyers right in to the members' area, and you could even redirect them straight to the actual protected download link if you wanted to. Nothing to sign up for, no waiting around for emails with passwords, no hoops to jump at all.

        So here's how simple the flow can be, when you use DAP:
        1) Visitor arrives at your sales page
        2) Clicks on the buy button
        3) Goes to payment processor (or stays on your site, if you have an Auth.net or Paypal Pro a/c) and checks out
        4) Just a few seconds after they hit the "Submit" button on the checkout page, they could already be staring at their member's home page, a simple page with a link that says "Click here to download the PDF/MP3/MP4 (whatever) you purchased". Or if it's just one video, then you could actually embed the video right into the thank you page, and force them to view it online, or show it AND give them a download link to the video. What*ever* you want.

        So everything is completely automated. They go straight from clicking on the checkout button right to the page that has the link to download their stuff.

        DAP is very powerful just for this reason, because you can use DAP not just for membership areas, but for one-time downloads too with links that are protected and cannot be shared.

        And now, because you already have the buyer in the database, you can now unleash all of DAP's other built-in features on this member - like for example, your buyer is now already an instant affiliate, which means they can start promoting your product right away - yup, even before downloading the file, if they wanted to!

        And you could have actually even offered them 1-click upsells one step before you took them to the file download page. Just like that, you could've used upsells to increase your profits.

        And then there's the built-in autoresponders, broadcasts and ...

        You get the idea.

        The bottom-line is, it's not true if you think that DAP is only meant for "membership" sites. It works incredibly well for quick, simple one-time downloadable products too.

        And then once you sell one product, you'll see how easy it is to send your buyers expiring one-time offers, one-time "members-only" specials, bonuses, coupons, add-on products, affiliate commissions, affiliate bonuses, etc.

        You would have to be really... er... NOT smart... :-) ... if you are thinking you will never sell anything else to these one-time buyers ever again. Or that you're never going to send them emails, or bonuses, etc.

        But if you are smart, then you realize that a paying customer is a gold mine, and by creating good products and adding great value and building a relationship with them, you will be able to keep your buyers happy, as well as make them keep coming back for more.

        And you have the opportunity to create a true win/win situation when you have a reliable, scalable platform (like DAP :-) managing the process for you.

        - Ravi Jayagopal

        Originally Posted by samstephens View Post

        if you're selling a digital product, you don't want to force your buyer to have to create an account and sign-in to a members area just to download their product.
        {{ DiscussionBoard.errors[4071063].message }}
  • Profile picture of the author samstephens
    Hi Mark,

    Sorry to hear you didn't get the email response! I wrote back to your ticket in 4 hours, 20 mins. Sounds like you may not have gotten the notification?

    I'll PM you your ticket details!

    cheers
    Sam
    Signature
    DLGuard v5 - The Warrior Edition
    Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

    www.dlguard.com
    Serving the Warrior Forum since 2004
    {{ DiscussionBoard.errors[4070787].message }}
  • Profile picture of the author samstephens
    Hi Ravi,

    Sorry, I hope I didn't give you the wrong idea - I wasn't talking about DAP in particular (I haven't seen DAP in action), it was more a reply about the comment that membership sites are the way to go.

    While they are in some cases, as you know you have to choose the best solution for your particular circumstances,

    There times when you'll want a membership area, and there's time when you'll want a straightforward buy-download process (and times when you'd want a full cart system).

    It just depends on the project!

    cheers
    Sam
    Signature
    DLGuard v5 - The Warrior Edition
    Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

    www.dlguard.com
    Serving the Warrior Forum since 2004
    {{ DiscussionBoard.errors[4071497].message }}
  • Profile picture of the author ravijayagopal
    Sam,

    No worries. I wasn't offended by your response in any way.

    I just wanted to clarify things about DAP, because that's a valid concern some people may have.

    Cheers!

    - Ravi
    {{ DiscussionBoard.errors[4071514].message }}
  • Profile picture of the author samstephens
    Oh good, I was worried I may have offended you too

    cheers
    Sam
    Signature
    DLGuard v5 - The Warrior Edition
    Full integration with JVZoo, DigiResults, and WSO Pro for secure WSO's and WSO memberships.

    www.dlguard.com
    Serving the Warrior Forum since 2004
    {{ DiscussionBoard.errors[4071673].message }}
  • Profile picture of the author James Hessler
    Just PMd Rav, re DAP and DL Guard. Would I need DL guard as well as DAP. Saw a post here that the prospects name etc can be automatically entered with DL Guard.
    I am building my membership site and have DAP, as I have heard, and been recommended it by a fellow warrior and 'mentor'.
    I've gone past my enthusiasm on buying 'shiny new things' and as yet not 'plugged' DAP in as yet, so am not fully conversant with it's capabilities...
    Any advice would be appreciated Rav and Sam

    Oh and I think you guys rock, by the way.

    Best

    James
    Signature

    The BEST web TV show on the Internet
    www.magicnewstelevision.com

    {{ DiscussionBoard.errors[4189826].message }}
  • Profile picture of the author ravijayagopal
    James,

    Since I don't wish to put down DLG just to make a DAP sale, let me just tell you what DAP can do.

    DAP can do file protection, and can automatically process payments (both one-time as well as recurring subscription payments).

    If you have any specific questions about what DAP can do, go ahead and post it, and I'll be happy to answer it for you.

    >>Oh and I think you guys rock, by the way.<<
    Cool! My wife thinks the same about me too - except, like in a "don't sit there like a rock - get up and do the dishes!" kind of way... lol!

    - Ravi Jayagopal
    {{ DiscussionBoard.errors[4189957].message }}
  • Profile picture of the author James Hessler
    Hi Rav,
    I have purchased DAP after a recommendation from a fellow warrior and 'mentor'. Been away on tour( busking magician) and not had it plugged in as yet. So much mail to catch up on as well as everything else.
    Know what you mean about 'being a rock'. Hopefully, nay definitely, the flat screen succubus will not win over. Dishes...well they need to be done.
    Thanks for your reply and it's heartening to know that those who di good like you and Sam, are ethical, as well as good folks. More power to you both.

    Cheers

    James
    Signature

    The BEST web TV show on the Internet
    www.magicnewstelevision.com

    {{ DiscussionBoard.errors[4190038].message }}
    • Profile picture of the author Jason Fladlien
      If you want a super simple, cheap and quick way for protection, we have a product called WP File Lock at WP File Lock | Protect Your Product Downloads - in my opinion it's the easiest protection tool in the world.
      Signature

      Co-creator of WP Twin. Perhaps the most expensive yet most reliable wordress cloning tool on the market. We've definitely been used more successfully than all other options :)

      {{ DiscussionBoard.errors[4190496].message }}
  • Profile picture of the author Evolve91
    I am trying to find out if DL Guard is still planning to add affiliate capabilities. I read a post where it was being worked on but that post was from 2008 or 2009 I believe. Does anyone know if the affiliate capabilities for DL Guard was put on ice, and if so, is there something similar to DL Guard which does offer affiliate capabilities? Thanks
    {{ DiscussionBoard.errors[4318821].message }}
    • Profile picture of the author mattfraser
      Hello Evolve,

      I just asked Sam this is in a support ticket as I just purchased DLGuard after migrating from e-junkie (reason being that e-junkie cannot configure OTO's the way that I want whereas DLgaurd can)

      Sam informed me that he is working on it and it is going to be released sometime this year.

      Hope that helps.

      Matt
      {{ DiscussionBoard.errors[4381050].message }}
      • Profile picture of the author Alminc
        @ravijayagopal; samstephens:

        You guys both have developed 1st class software and you are both
        offering top-notch customer support.
        But there is one important thing missing, integration with AlertPay.
        You hear more and more that people are looking for good alternative
        for Paypal since they are freezing accounts and they are not internet
        marketing friendly.
        AlertPay is internet marketing friendly, affordable, and it works pretty
        much the same way as Paypal. Please integrate AlertPay as payment
        option, it shouldn't be too difficult for you to do that.

        Almin

        P.S. I know that DLGuard already has AlertPay integrated, but only for one-time
        payments, not for recurring subscription payments.
        Signature
        No links :)
        {{ DiscussionBoard.errors[4382709].message }}

Trending Topics