by Local Banned
37 replies
I currently have the reseller plan at HostNine and once again, all of my sites and my clients sites are down.

The downtime has been excessive the last 6 months. Additionally they have improperly configured firewalls so even when the sites are up, we have difficulties logging in. Their support is responsive but fairly lame excuses.

Heck, for months they have not had a button to open a support ticket and they keep saying they do not have an ETA.

I had thought of HostGator but I see that they are down as well.

You gotta be kidding me?

I long for the old days when a hosting company would actually migrate your sites over for you, with 24/7 support that actually made sense.

99.9% uptime and they knew about and took action on outages before I or my clients were even aware. And HAD support ticket buttons!

Evie
#alternative #hosting
  • Profile picture of the author AFI
    I use Amerinoc.com (also known as PhatServers.com). I've been with them since 2003 and I absolutely LOVE them. They will get out of bed at 4AM when I work odd hours and fix email issues for me within 10 minutes of sending out a report ticket. AMAZING support.

    If you ask for Chris Eastman tell him Jennifer Clason from "roughcloud" referred you and maybe he'll give you a deal(?)
    Signature

    Learn about Internet Marketing from my dofollow comment blog.....Make Extra Money At Home...
    I WILL BUILD YOU YOUR OWN CUSTOM AMAZON REVIEW SITE - HUNDREDS SOLD!
    {{ DiscussionBoard.errors[3084590].message }}
    • Profile picture of the author Local
      Banned
      Originally Posted by AFI View Post

      I use Amerinoc.com (also known as PhatServers.com). I've been with them since 2003 and I absolutely LOVE them. They will get out of bed at 4AM when I work odd hours and fix email issues for me within 10 minutes of sending out a report ticket. AMAZING support.

      If you ask for Chris Eastman tell him Jennifer Clason from "roughcloud" referred you and maybe he'll give you a deal(?)

      Thanks Jennifer!

      Evie
      {{ DiscussionBoard.errors[3084691].message }}
  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by Local View Post

    I had thought of HostGator but I see that they are down as well.
    Really? That's pretty unusual ... my sites there seem to be working normally ... :confused:

    Their customer support is brilliant, from my perspective. And if they can cope with a technophobic incompetent like me, they can do anything.
    {{ DiscussionBoard.errors[3084621].message }}
    • Profile picture of the author Local
      Banned
      Originally Posted by Alexa Smith View Post

      Really? That's pretty unusual ... my sites there seem to be working normally ... :confused:

      Their customer support is brilliant, from my perspective. And if they can cope with a technophobic incompetent like me, they can do anything.

      This time they said it was their DNS servers and that all sites were down and then intermittent.

      Last major outage, they blamed it on firewall issue.

      But every few weeks, something is down.

      Support responds quickly, but not even a way to open tickets on your dashboard? It has been missing now for months and the only answer I get is that there is no ETA.

      Really?


      Evie
      {{ DiscussionBoard.errors[3084715].message }}
  • Profile picture of the author techvic
    I've used 6+ hosting services and in my experience they are either really good or really bad.
    I'm surprised to hear that Hostgator is down. I'd recommend Hostgator to anyone, they are the best bang for your buck in terms of overall value and service.

    Rackspace is by far the best we've ever used. Their support is instant, knowledgeable and super professional. They are more expensive.

    Bluehost is also pretty good. Stay away from GVO or FDC servers (the companies).
    Signature

    Overcome Everything Inc. Business as Unusual. http://www.overcomeeverything.com For the most up to date and cutting edge marketing advice.

    {{ DiscussionBoard.errors[3084625].message }}
  • Profile picture of the author sonamlama
    Why don't you give Bluehost a try. I've been with them for 3 years now and their customer support is awesome and give valuable answers (for the most part).

    I've called them at 4 in the morning a couple times and they solved the issue I was having at the current time immediately.

    They've had outages before but are back up and running in a day or two.
    {{ DiscussionBoard.errors[3085076].message }}
  • Profile picture of the author Gary King
    Originally Posted by Local View Post


    I had thought of HostGator but I see that they are down as well.

    I'm with Alexa... I didn't see any HG issues today.

    You could also try 1 & 1 - I haven't used them, but every time one of these "need hosting options" threads comes around they also get mentioned.

    Hope things smooth out for you!

    Gary
    Signature

    ===========================
    OFFLINERS! Warning: Unless You Know These Pricing Secrets, You are Leaving THOUSANDS on the Table. Get Your Free Report Now.
    {{ DiscussionBoard.errors[3085133].message }}
    • Profile picture of the author Randy Miller
      I've been with BlueHost for over 4 years and experienced very little down time.

      And as was mentioned above, their customer service is awesome!
      {{ DiscussionBoard.errors[3085216].message }}
      • Profile picture of the author NikkiBanks
        One more vote for Hostgator.

        Their Customer Support is awesome and hands down the best.
        {{ DiscussionBoard.errors[3085302].message }}
  • Profile picture of the author ago
    I use Go Daddy, and works fine
    {{ DiscussionBoard.errors[3085707].message }}
  • Profile picture of the author BobBessette
    Originally Posted by Local View Post

    I currently have the reseller plan at HostNine and once again, all of my sites and my clients sites are down.

    The downtime has been excessive the last 6 months. Additionally they have improperly configured firewalls so even when the sites are up, we have difficulties logging in. Their support is responsive but fairly lame excuses.

    Heck, for months they have not had a button to open a support ticket and they keep saying they do not have an ETA.

    I had thought of HostGator but I see that they are down as well.

    You gotta be kidding me?

    I long for the old days when a hosting company would actually migrate your sites over for you, with 24/7 support that actually made sense.

    99.9% uptime and they knew about and took action on outages before I or my clients were even aware. And HAD support ticket buttons!

    Evie
    Hi,
    I use Doreo Hosting for all my sites and they have been excellent with very quick response time with any issues. Just a happy customer.
    Signature
    TotallyPLR - Top Quality PLR Articles at Affordable Prices
    {{ DiscussionBoard.errors[3085749].message }}
  • Profile picture of the author Local
    Banned
    Thanks to everyone for their input... no I just have to decide if it is worth the pain of moving all of those domains...

    When I moved to hostnine, they agreed to migrate my sites over.

    Once I confirmed everything was moved over, I terminated with 1&1 and as the hostnine dns propagated, I discovered all of the domains were empty directories!

    Live and learn.

    Evie
    {{ DiscussionBoard.errors[3086663].message }}
  • Profile picture of the author JustinDupre
    I vote for Wiredtree! Tons of coupons all over the Internet, great deals, excellent support, etc
    Signature
    I offer CPA coaching and investment opportunities for those SERIOUSLY interested in making money directly or indirectly with affiliate marketing. PM me for details.


    Read More about CPA/Affiliate Marketing on my Blog
    {{ DiscussionBoard.errors[3088378].message }}
  • Profile picture of the author bgmacaw
    Originally Posted by Local View Post

    I currently have the reseller plan at HostNine and once again, all of my sites and my clients sites are down.

    The downtime has been excessive the last 6 months. Additionally they have improperly configured firewalls so even when the sites are up, we have difficulties logging in. Their support is responsive but fairly lame excuses.

    Heck, for months they have not had a button to open a support ticket and they keep saying they do not have an ETA.
    I've had the exact same problems with HostNine. They've been really sucking for the past 6 months or so, ever since they finished their migration to a new server network and new control panel. I'll probably keep the sites I have there since it's going to be a pain to move them but I'm not placing any new ones there. It's too bad since they used to have some unique hosting features that I liked and they were rather reliable once upon a time.

    I also have a HostGator account and it's been quite trouble free.
    {{ DiscussionBoard.errors[3089090].message }}
    • Profile picture of the author adils29
      You can also try YourPowerHost.com



      Cheers,
      Adil
      {{ DiscussionBoard.errors[3089115].message }}
  • Profile picture of the author Mark Brian
    I think it's safe to say that every host out there has its bad days.
    Even Facebook has had downtimes.

    You can always request SLA credit during unexpected downtimes (if your host have that policy).
    Signature

    {{ DiscussionBoard.errors[3089128].message }}
  • Profile picture of the author Audrey Harvey
    My sites are with UK Hosting, Website Hosting, Web Hosting UK, Web Hosting - EZPZ Hosting - great support, great uptime and they migrated my sites over for me with no problems at all.
    Signature

    Expert content written by an experienced veterinarian and published magazine and newspaper writer.
    Feel free to contact me for details.
    {{ DiscussionBoard.errors[3089258].message }}
  • Profile picture of the author ASmallOrange
    Hi all,

    I am CEO of the company that recently acquired HostNine. I saw this post on my Google Alerts and wanted to post here and reach out to the folks who have been having some trouble with HostNine.

    Evie, sorry to hear about your disappointing experience with HostNine. Would you mind sharing with me what your primary domain is? If you want to send a quick email with your information to our helpdesk (support or sales is fine) and a link to this thread and mention, ATTN: Doug, I'll see it and can look into your issues for you.

    bgmacaw, I'm sorry to hear that you've had a less than ideal experience as well. I was able to find your account with us and am sending you an email right now. Please let me know what I can do to help.

    As Mark pointed out, we're happy to honor our 99.9% uptime guarantee in case anyone encounters more than 45 minutes of downtime per month.

    Thanks!
    Douglas
    {{ DiscussionBoard.errors[3097582].message }}
    • Profile picture of the author bgmacaw
      Originally Posted by ASmallOrange View Post

      Please let me know what I can do to help.
      1. Improve your reliability.

      2. Make it easier to submit a trouble ticket.

      3. Make the reseller admin interface "less cool" and more practical, especially for people managing over about 20 domains. The old one wasn't perfect but it was better than what you have now, even though it wasn't programmed as 'cool'.

      Originally Posted by ASmallOrange View Post

      As Mark pointed out, we're happy to honor our 99.9% uptime guarantee in case anyone encounters more than 45 minutes of downtime per month.
      The problem is that it's in small spurts, a minute here, another there. I don't always see it unless I'm working on a site at that particular moment or I notice a significant decline in traffic that can't be accounted for otherwise.

      My guess is that there are still some problems with your network routing and security setup since the transition to the new servers earlier this year. This is when I started noticing significant problems.
      {{ DiscussionBoard.errors[3097811].message }}
    • Profile picture of the author Local
      Banned
      Originally Posted by ASmallOrange View Post

      Hi all,

      I am CEO of the company that recently acquired HostNine. I saw this post on my Google Alerts and wanted to post here and reach out to the folks who have been having some trouble with HostNine.

      Evie, sorry to hear about your disappointing experience with HostNine. Would you mind sharing with me what your primary domain is? If you want to send a quick email with your information to our helpdesk (support or sales is fine) and a link to this thread and mention, ATTN: Doug, I'll see it and can look into your issues for you.

      bgmacaw, I'm sorry to hear that you've had a less than ideal experience as well. I was able to find your account with us and am sending you an email right now. Please let me know what I can do to help.

      As Mark pointed out, we're happy to honor our 99.9% uptime guarantee in case anyone encounters more than 45 minutes of downtime per month.

      Thanks!
      Douglas
      Hello Douglas,

      I see you are new here so you will not be able to reply to my pm, however, you can email me at the email address I included.

      I can appreciate that every host has downtime, ie. software, hardware, dos attacks, etc., etc.

      But we have had down times where support has told us that the firewalls were blocking our IP addresses, our admins IP addresses, etc., etc.

      Why?

      And having no support ticket button for quite some time now?

      Plus, I can appreciate techs not being able to give an exact ETA, but what do we tell our clients when we are told by support "no ETA"?

      We have no idea if it will be minutes, hours or days.

      Evie
      {{ DiscussionBoard.errors[3097897].message }}
    • Profile picture of the author bgmacaw
      Originally Posted by ASmallOrange View Post

      bgmacaw, I'm sorry to hear that you've had a less than ideal experience as well. I was able to find your account with us and am sending you an email right now. Please let me know what I can do to help.
      I still am. Several of my sites are down this evening due to the HTTP service on one of your nodes being down yet again. Thanks again for all the 'help' :rolleyes::rolleyes:

      To top things off, I still can't figure out where it was I was suppose to enter a support ticket and which password I have to use to get there. I have to figure this out each and every time due to the totally incompetent web design done on the reseller control panel by Travis Brown and Vissol.
      {{ DiscussionBoard.errors[3135740].message }}
      • Profile picture of the author Local
        Banned
        Originally Posted by bgmacaw View Post

        I still am. Several of my sites are down this evening due to the HTTP service on one of your nodes being down yet again. Thanks again for all the 'help' :rolleyes::rolleyes:

        To top things off, I still can't figure out where it was I was suppose to enter a support ticket and which password I have to use to get there. I have to figure this out each and every time due to the totally incompetent web design done on the reseller control panel by Travis Brown and Vissol.
        Once you are in support there still is no button to open a support ticket anyway.

        Evie
        {{ DiscussionBoard.errors[3135805].message }}
  • Profile picture of the author johntig
    Banned
    [DELETED]
    {{ DiscussionBoard.errors[3100262].message }}
    • Profile picture of the author Local
      Banned
      Originally Posted by johntig View Post

      Thats pretty unusual for host gator to be down. Ive used them for years and the down time has been minimal, in fact I can't recall a time when my website was ever down..
      I personally did not have knowledge that HostGator was down, however, someone PM'd me and said they were with Hostgator and they were currently down as well. I also saw a post title with someone complaining their hostgator sites were down.

      Evie
      {{ DiscussionBoard.errors[3100592].message }}
  • Profile picture of the author King Shiloh
    Banned
    Namecheap offers web hosting.
    {{ DiscussionBoard.errors[3100810].message }}
  • Profile picture of the author Steve Powers
    If its hosting is unstable, I think you could choose another hosting provider.
    Signature
    HostEase Web Hosting
    20% for shared web hosting with coupon code "hostease"! $7.95 per domain with coupon code "695TLD"!
    99.9% Uptime Guarantee! 30 Day Money Back Guarantee! 24/7/365 Customer Support!
    {{ DiscussionBoard.errors[3102632].message }}
  • Profile picture of the author Buildingfutures
    I've always used Surpass Hosting when it comes to my stuff. I've had one problem with them recently, and that was worked out in a day or so. For some reason my website wasn't being hosted properly (brand new domain being set up) and all I got was a default page. After some time, they fixed it, alls good.

    OTher than that, I've always had near 100% uptime and no problems with my sites at all. It's relatively cheap too, and they have live support 24/7.

    -Sean
    Signature

    Simple Mission Statement "Under the Radar and Over the Top!"
    Sean's Guide To The Forum
    Thoughts of a 22 Year Old Marketer

    {{ DiscussionBoard.errors[3102642].message }}
  • Profile picture of the author InternetWriter
    MediaTemple if you want to work with 24/7 professionals. They are a little more expensive but they always respond with 30 minutes and 99.99% uptime. They even work on Holidays 24 hours a day
    Signature
    {{ DiscussionBoard.errors[3102646].message }}
  • Profile picture of the author fullmatrix
    Hi Evie,

    Head up to :
    Web Hosting Talk - The largest, most influential web hosting community on the Internet

    You will find many hosting company to choose, the site is a very friendly web hosting related community. And they have valid reviews for many web hosting company either it's well known or less known company.

    I always go there when I need hosting advice or related issues.

    Good luck!
    Justin
    {{ DiscussionBoard.errors[3135859].message }}
  • Profile picture of the author Local
    Banned
    Thanks Justin!

    Evie
    {{ DiscussionBoard.errors[3135910].message }}
  • Profile picture of the author Robert Colle
    I will go with godaddy as well. They have very nice and affordable deals and their customer support is not bad at all.

    But i guess you can't follow the recommendations of all of us so you will just have to chose what rocks you on.
    {{ DiscussionBoard.errors[3135915].message }}
  • Profile picture of the author TheCashWhisperer
    Is anyone familiar with AN Hosting?
    Signature

    Treat others the way you want to be treated... it's the Golden Rule.

    Golden Rule Internet Marketing

    {{ DiscussionBoard.errors[3136584].message }}
  • Profile picture of the author Local
    Banned
    Looks like HostNine Singapore, West and East server are all down again.

    This is the last straw.

    You know what I'll be doing this week.

    Fun, fun, fun!

    Evie
    {{ DiscussionBoard.errors[3152814].message }}
  • Profile picture of the author alcymart
    Originally Posted by Local View Post

    I currently have the reseller plan at HostNine and once again, all of my sites and my clients sites are down.

    The downtime has been excessive the last 6 months. Additionally they have improperly configured firewalls so even when the sites are up, we have difficulties logging in. Their support is responsive but fairly lame excuses.

    Heck, for months they have not had a button to open a support ticket and they keep saying they do not have an ETA.

    I had thought of HostGator but I see that they are down as well.

    You gotta be kidding me?

    I long for the old days when a hosting company would actually migrate your sites over for you, with 24/7 support that actually made sense.

    99.9% uptime and they knew about and took action on outages before I or my clients were even aware. And HAD support ticket buttons!

    Evie

    I'm with IX Web Hosting and I found them to be the best host out there. Starts at $3.95/month and you get your money's worth. 24 hour quick live chat support. Has gone down for 10 minutes in the last 3 years! What more to say? Their the best!...and I tried them all! Hostgator,ipowerweb,poweb, and I must say ipowerweb is the worst. Hostgator comes 2nd worst...
    {{ DiscussionBoard.errors[3152858].message }}
  • Profile picture of the author Michael Ellis
    I'm also pretty happy with HG... didn't see any issues yesterday. If you want a excellent alternative try Liquidweb.
    {{ DiscussionBoard.errors[3152907].message }}
  • Profile picture of the author dexterfulton
    Bluehost is one of the best, but for shared hosting use hostmonster. You want beat the quality or price.
    Signature
    Simple steps for DOMINATING your local market with a "Proven Formula" from a credible Atlanta based Search Engine Marketing Company
    {{ DiscussionBoard.errors[3159694].message }}

Trending Topics