The downtime has been excessive the last 6 months. Additionally they have improperly configured firewalls so even when the sites are up, we have difficulties logging in. Their support is responsive but fairly lame excuses.
Heck, for months they have not had a button to open a support ticket and they keep saying they do not have an ETA.
I had thought of HostGator but I see that they are down as well.
You gotta be kidding me?
I long for the old days when a hosting company would actually migrate your sites over for you, with 24/7 support that actually made sense.
99.9% uptime and they knew about and took action on outages before I or my clients were even aware. And HAD support ticket buttons!