Review of Magic Submitter Software and Customer Service

Your story review is more on Alex than the product itself

Waiting to see your review on the product itself

Personally, I think it already is. It is drop-dead simple to use, the videos are amazing and very detailed. And, Alex always takes the time to listen to customer suggestions and implements them quickly. Success rate is top notch and the fact that you can add your own sites and edit ones already there is the icing on the cake. It is so customizable. That is what this tool has over the others in my opinion.

I have been using MS since it first came out and have gotten great results when I have used it. In fact all my wesites are on page 1 for the term I used it for. Also the support Alex gives is top notch.
If your looking for a tool to help you build back links don't look any more buy MS and get to work.

Some good feed back here for magic submitter. Especially for the developer!

I'm also thinking about using magic submitter. However, that means getting rid of seNuke. I've been checking out all the feed back in all the threads.

From what I read it goes like this (just my opinion).

seNuke is going to be hard to top for sure. It has a lot of followers and has been around keeping people happy for a long time. It works very well. I've had no problems ever in 3 months of daily use.

Some feed back coming from magic submitter users here in the forum have mentioned it is slower than seNuke?

Also that it has less separate browser abilities?
The capture was a problem. Is that skill the case?
Video submission was a problem. I think that is fixed now?

For sure, it seems that the problems people had with magic submitter were quickly dealt with. There is good feed back for the creator. And as mentioned, that is vital.

I like what I see.
I'm off to pay for the 30 day trial of magic submitter. I'll compare it to seNuke and see if I can answer some of the questions fellow warriors are asking.

Stay tuned. I'm about to go test crazy!

John

I just responded to another thread here on WF about MS. I must say, I think it is a fantastic tool - By FAR the best of it's type on the market.

I have recently (within last 2 weeks) ranked 2 local keywords on Google UK Page 1, with 7 results on one keyword and 8 results on the other keyword. In other words, magic submitter dominated the SERPS for me! All this was achieved in 48-72 hours from submission too!!

In addition, once you have created the accounts, spun the content and added it to the project, its just a case of creating scheduler submissions (a fantastic addition). That way, my MS works whilst I am out at dinner, away for the weekend, asleep or working on other projects on different machines.

I have to agree with the above though. The video submission tool is not great. I have never had over a 10% submission rate and have now given up using it.

Otherwise, its a great piece of kit! And only a few days ago, Alex sent out an email saying that within a few weeks, the bookmarking tool in the product would be having over 200 new additional bookmarking services added to it!!

At the side of SE Nuke, there is simply NO comparison, it's 100 times better (and half the price!!)

Like ANY of these tools though, you MUST invest the time in learning to use it properly. And it IS a steep learning curve. Learn how to use the software then learn how to use it to it's full effects and you will have some incredible results!!

Just saying!

Jon

Well, after reading all of the positive feedback in this thread I thought I'd give MS a shot.

So far I've had nothing but trouble with the application itself and very poor support. I installed and spent a few hours setting up about 3 projects to test. It is fairly straightforward but I did watch the videos and read the manual before starting.

So I get finished with the project info (there is a lot of setup but you really only have to do it once per project) and figure I'll run the articles and tomorrow and work on something else while it works.

Fire it up the next day and it won't load projects when selected. OK, I go back to the manual to do a quick check that I am following the right procedure and yep I'm doing it exactly as instructed. In fact there are several ways to pull up project and I try each method and no joy.

I go check the forum, watch a video again and don't learn anything new. so I place a support ticket. About 7 hours later I get a reply that is a joke. The reply says that's "strange behavior" and tells me how to pull up projects (which I had already tried and mentioned in the support ticket).

So I fire off a response saying thanks for quoting the manual but I already stated that I have read and tried all the suggested methods. So now I'm semi pi*** so I decide to uninstall (I had backed up the database before after doing all the work) and then reinstall.

Hmm, the uninstall doesn't remove the data files. That's not nice. So I go in and delete all data files and reg entiries. Install again, make a few sample projects and then exit to see if they can be pulled up again. Nope, no joy. So I delete the current database and try to restore my previous one. Nope, doesn't work and gives me SQLite errors on anything I try after deleting the database.

Still no second response on the support ticket. So I'm really disappointed since I would have loved to have another tool to help automate links. The software looks to have some very good features and if I could get it to work.

I may try and install it on another computer but the one it's on is what I run all my tools on and don't have any problems with them. So I don't think it is the computer necessarily but anything is possible with .net stuff.

I'm hoping for the best but so far this has not been a good experience. I know it's tough to get any app to work on every single box out there but I was hoping for a little more technical answer than strange behavior and instuctions from the manual.

I wonder what people do to their computers....Any problems I've had have been fixed promptly. Did you try getting Alex on Skype? He's the developer and will also do a teamviewer session with you Same with Market Samurai. no problems. Odd. There have been a few weird things, but updates are fast.

Gee, I just got a second repsonse from MS Support. Here it is word for word:

"seams you have used cracked version of MS before.

Please open your hosts file and delete all records related to magicsubmitter.com

then MS will start work for you."

What? I'm in the software business and I never use cracked software for a number of reasons. Checked my host file just to see if there were any entries and it's never been written to since installation of OS.

Before I reply I'm going to go have a cup of coffee since my goal here is to get a working tool and not start a war with the developer. Hey, we are all stressed these days but to jump to such a conclusion is pretty radical. And I understand the problem with software theft, I live with it everyday. It sucks big time.

Great way to start my day . Just another day in paradise.

I have no idea about the relationship of the host file and cracked software relating to what appears to be a database problem. But if someone is running a cracked version, why would they buy the software? I'm not a SQL guy anymore so I don't really keep track of any new coding but to jump to a conclusion like that is somewhat over the top.

As far as my computer, it runs many sophisticated tools and I keep it pretty clean since it's my workhorse for tools. This appears to be a SQL issue from the inability to load stored information and giving SQL errors. It may be a simple fix, don't know anymore at this point. SQlite is one of the most used database servers and I have several programs that use it without issue.

I'm not blaming anyone for anything, all I want to do is use the software as intended. I made a simple request for support, clearly outlining my problem. First response was to repeat the manual. Second response was inflammatory and even though I knew that the host had not been changed I doubled checked to make sure.

If you sell software, support comes with the deal. I know the idiot factor is large with all the possible OS and hardware combinations out there but most can be fixed with a lttle detective work and testing. It is mind numbing to answer the same questions time and time again but it is necessary. Been there and done that, got the t-shirt and the scars.

We all have bad days so I'm not angry at all. Like I said, the software has some great possiblities and I just want to use it . I'm going to install it on another box and see what happens. If it works, then obviously it was my computer that was the culprit but that doesn't mean it couldn't have been addressed and fixed with a little help.

Like I said, it sounds like that is a support person. If you want Alex's skype, pm me. He'll sort you out. I've never had a problem when dealing directly with him. The guy doesn't sleep apparently.

What is the full list of types of sites this software submits to?

We know

-Article Directories
-Youtube

what else?

Article directories
Video sites
RSS
Blogs
Micro blogs
Document sharing sites
Wordpress
Press Release sites
Expression Engine (forum profiles)

Magic submitter has alot of issues..
Also sometimes their response time is really slow.
I am not a full time IMer so when I baught the trial version of it, first 8 day went into fixing the problems and solving it.

+10 for Alex. Good post! And there are also VIDEO TUTORIALS that lay everything out. So you've got no excuse. You will need patience to fully learn this software and use it correctly!

Is there a forum for MS...I just bought it today and the videos are good...although the one that mentions the WP function is a bit inaccurate...but I can't find the forum!

Here you go: Magic Submitter Community Forum • Index page

How easy is it to add site to this, the video looks easy but you never know.

Is MS still in operation I haven't seen any posts from active users in a while?

Is the developer still actively doing Rearch and development for the software?

I'm keen on using MS I'll see how long it takes for someone to respond

Thanks

Nigel

Guys, I highly recommend both Magic Submitter and Alex! MS does everything the higher priced programs do and more. And Alex is always willing to help via Skype and is VERY patient (believe me, I am sure there were a few times he wanted to strangle me through the screen because I wasn't "getting it"). If you use it consistently, keep up with trainings and have more than one site, this will pay for itself. But don't expect a "push button miracle." This will help you get up in the SERPS but it is your GOOD and RELEVANT content, that is the lynchpin.

After reading alot of reviews on MS and how it compared to SEOnuke the response was
heavily in favour to MS. Some liked it, some didn't and some still use both. But almost
all said it was cheaper and had more options. Also a big factor in my decision was the
overall success rate MS has over SEOnuke in regards to posting and indexing, again
based on what I've read.

Yes, users said MS was a little slower than SeoNuke but I’d rather it be a little slower
and get overall better deliverability rates% and indexing rates than speed ,again based
on the reviews I've read. I'll just upgrade my hardware and get faster processor and
ram. PC components are so cheap anywayz. My plan is I'll use the schedule and let it run
while I go to bed then wake up in the morning to check on the progress.

What current users also said was Alex (creator of MS) really cares about his paid members.
They also said he helped them out with technical issues on Skype free of charge. When was the
last time you saw a guru or creator of the software give out his Skype address and personally
help you one on one with technical issues. It's unheard of in this industry. They just want
to bleed you for cash and move onto the next push button software. Not with Alex.

What lead me to become a paid member was I posted (see above 3 posts) asking Alex whether
he was still working on the software and not just a flyby operation and got a response in
about 3 days which is fair enough. I wasn't even a paid member at the time, based on that I
purchased MS trial.

So I purchased the trail for $4.95 because the features MS has it would really cut down
my time in posting content and getting my sites on page 1 of Google, plus to do the
same it would cost me a fortune in contract outsourcers.

I watched the training videos and got the gist of it. It's fairly easy to use but if your a
newbie you'll have to watch the training videos in full. The support is top notch, and
just Google type in “Magic Submitter” and you'll find that a lot of other members have
given there strategies on how they rank on page 1 using MS. This is a good thing I feel
because there is a huge community using this software and having success.

After watching a few videos I got my head around it and fired it up. I want to say
the software is ridiculous. It's power packed with so many options to go out there and
dominate page 1 repeatedly. I've been a member for 3 days and already 2 updates. Alex
is constantly updating and improving the software , adding more article directories, pligg
bookmark sites, wordpress blog sites, the list is ridiculous. To get the same done you would
have to hire at least 2-3 full-time outsourcers to do everything manually. MS is only $67..(smiles)

I really like the auto profile create feature where you click one button and it creates all the
accounts for you like squidoo, youtube, facebook, ezinearticles etc. Over 2000+ accounts
and more getting added every week. I did find that yahoo email was not auto confirming but
when I created a new profile and used Hotmail the account creation was way better so use
Hotmail as your profile email.

So far I'm impressed with MS. I highly recommend this MS software suite to anyone who
wants to take they’re business to the next level. I feel Alex is the real deal and can't wait
to see how my sites fair in 2012

Keep you posted


Nigel

Magic Submitter Rocks!

enough said

Regards
Dave

I was going to sign up with MS this weekend - but the #1 reason we want it is for the video postings because we do lots of videos. So I'm dismayed to read that the video function doesn't work all that well. Alex, you say you're updating this - when can we expect some changes?

= = =

Based on the great reviews about customer service, I bought MS on Saturday morning. It is now Wednesday morning and I can't even log in - yet all messages to support have been ignored. Totally unimpressed.

As far I'm not impressed with Magic Submitter customer service either. It's slow and does not solve problems straight away. On the contrary it feels like it's a one man operation and perhaps we should take it into consideration when submitting tickets. I know patience is a virtue, but when you pay a full subscription fee yet cannot start using the software after 3 days you start coming to the point where... well let's say boiling point..

Longer explainig done below:

3 days since since I bought MS but as I used trial buy now button on the website and already had a cancelled trial version few months back MS would not start.

Raised a ticket the day I bought it and had a reply the next day I had to use separate link to buy the full months price MS- fine I thought and paid the full price.

It didn't help much. MS would not start- "account blocked contact vendor". So I uninstalled it, deleted folder with the old license raised a ticket and the next day got a reply my license was active.

Installed MS again from scratch, tried to run it- Error pops up- "No valid license"
OK, I knew there wasn't one on my PC as this was a fresh new install- so I clicked OK, another window popped up -"To register.... and to get a license key with your email filled in"- so I did...

... "Your account has been blocked Contact Vendor"

I mean WTF?

Why would somone write to me saying it was active when it clearly wasn't.

3 days of ping-ponging messages now, account blocked and I am still waiting for someone to get back to me. Not pleased but with hope the license issue will eventually be resolved and the whole initial problems worth the hassle....

Unfortunately I can't say I'm too happy with the support for MS ...in fact I'm pretty disgusted.

I ordered the $4.95 trial at the end of December and though it's a good program, I decided that it wasn't what I was looking for (am quite used to using these type of programs, but I guess I felt I had other options that I would be better putting my money into for SEO).

Sent in a request to support about a week later to cancel it & received a reply back saying it had been cancelled. Then, at the end of last week, my card was billed for the monthly subscription .

I've contacted MS support requesting that it actually be cancelled and the charge reversed - over 4 days ago and still no reply - & 2CO (2 days and still no reply).

Have you tried SEO Link Robot?

I gotta put in my 2 cents. I've been using MS for a while, and I absolutely love the software. It's being updated all the time - often a couple times a day it seems, and I'm very pleased with the flexibility. The campaign creator especially has allowed me to do some pretty incredible things.

Just a quick update...the subscription has been cancelled & the 1 month refunded. Only happened after 2CO contacted Alex but at least it's sorted.

Rachel

Great to know that
Hoped it helped

Heenal