best customer service ticket system?

by lunchboxdiet

Posted: 13 years ago 5 replies

PRODUCT REVIEWS

hi,

i'm looking to start using a ticket system to handle my customer service and i wondered what people could recommend.

I'm using wordpress so not sure if there's something for that, or maybe something that's quite user friendly etc.

Regards

Simon

#customer #service #system #ticket

dayafterstore 13 years ago

I myself don't use it, so I can't speak from personal experience, but I've heard people recommend the osTicket script. Hope that helps...
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kindsvater 13 years ago

I was looking at this last week and decided on OS Ticket. Easy enough to use and has worked so far.

My cpanel fantastico originally installed an old, and as I found out, extremely outdated version. It was recently recoded from the ground up. I recommend downloading directly from osticket.com
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intenseblog 13 years ago

I would like to recommend Zendesk: Help Desk Software | Support Ticket System | Zendesk.com very powerful, was used by a lot of "big names".
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askloz 13 years ago

I cant see the purpose forking out that type of cash when there's free ones out there.
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- Geoff1 13 years ago
  
  I think it depends on your needs. If you just need a quick ticket system than OS ticket is fine. If you need something more robust than my favorite is Hesk.
  
  Hesk is a GREAT software that is easy to use and extremely robust.
  
  Geoff
  
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best customer service ticket system?

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