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Wordpress Hanging Issue has Hostgator Harpooned

by kellio48
25 replies
I started a thread in the Wordpress dot org forum relating to a hanging problem I've been experiencing over the past 12 days which Hostgator still hasn't found an answer to.

I've pasted the thread starter below and the link for the thread in the wordpress forum below that, as quite a few are now experiencing the same issue with no resolution in site and Hostgator support giving me the usual run around by having a different member of their support team address the issue each time I update the ticket.

Here's the thread starter I wrote a few days ago:
For the past couple of weeks when trying to update posts etc, wordpress has been taking an extraordinarily long time to update.
The problem has been getting progressively worse until I'm now finding it impossible to do at all as it simply hangs for a few minutes and then takes me back to the posts index page.
I have several add on domains which are all experiencing the same problem as is a stand alone main domain which is completely unrelated but all are hosted through hostgator.

In the several responses I've had from their support, I've had several suggestions most of which are related to plugins, however all my sites have different plugins for different purposes and although I've deactivated many of them in trying to find the culprit, nothing has worked.
I'm now finding that I can't even log in to the dashboard on one of my sites and on another, when I get into the dashboard area, I can't navigate to anywhere else from there and simply hangs when I try. This site has not been upgraded in anyway and nor have the plugins and no fresh content has been added.
I did add a plugin to the site I was working on when I discovered the issue but I've since deactivated it and the problem remains.I also updated this site to 3.2.1 yesterday in an effort to find a fix.

It should be noted that I'm using a satellite connection which is obviously slow but has never been an issue in the past. It just takes longer.
All other internet functions are working normally.

I hope someone can come up with a solution because it seems that my host can't.

And here's the Link for the thread in the wordpress dot org forum
#hanging #harpooned #hostgator #issue #wordpress
  • Profile picture of the author dwhs
    What would you expect from a host that lies and oversells.

    Quit being so cheap.
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    • Profile picture of the author kellio48
      Originally Posted by dwhs View Post

      What would you expect from a host that lies and oversells.

      Quit being so cheap.
      Quit being so sanctimoniously bloody muddy
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      • Profile picture of the author Dan Thompson
        Have you tried doing a fresh Wordpress install in a test directory, with just the default Twenty Ten theme, and no plugins running to see if it has the same issue? If it does, at least you'll be able to go back to them and let them know it's not plugin/theme related.

        You could also run a tracert to the site when you are experiencing the hanging issues, it could be a routing issue rather than something on the server, but if you ran the tracert at least you'd have something to send them that they can escalate to the DC.

        Other than that, there's not really much anyone can suggest without having root access to the server and going through the various logs, which obviously isn't going to happen.
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      • Profile picture of the author dwhs
        Originally Posted by kellio48 View Post

        Quit being so sanctimoniously bloody muddy
        Or maybe honest and giving of good advice.

        What do you want? Someone to say how to change HostGator? lol the Change needs to be to a better host. Your not going to magically make their servers have less limiters, filters and oversold accounts on them.
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        • Profile picture of the author Steadyon
          Originally Posted by dwhs View Post

          Or maybe honest and giving of good advice.

          What do you want? Someone to say how to change HostGator? lol the Change needs to be to a better host. Your not going to magically make their servers have less limiters, filters and oversold accounts on them.

          You can give advice and be helpful, but there is no need to be insulting at the same time. Stop being so rude !
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          • Profile picture of the author dwhs
            Originally Posted by Steadyon View Post

            You can give advice and be helpful, but there is no need to be insulting at the same time. Stop being so rude !
            I'm the nicest guy in the world, just because I was honest doesn't mean I was being mean. Buying cheap hosting is a fact and in this case has made his blog run like junk.

            I ask sir, please stop being so sensitive!

            Yes.. a cache plugin might help, but this is really to manage high load spikes rather then overall performance. Also make sure your pages only have 4-5 posts tops and your images are compressed well.

            Anytime a large image has to be pulled through a mysql query it will spike your load levels. Thumbnails are your friend.

            Also try to get rid of or lower your tag cloud, that will cause the robots searching your site to go nuts and load it up.

            Most hosts compile your cpu use with all your services, so disabling any addon domains, email, stats, ect might free up some CPU use.
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  • Profile picture of the author ASUService
    Sorry but I don't have a solution for you. Just wanted to let you know you're not alone. I have a reseller account and all the sites are having the issue.

    Also, I'm getting the same from HG support. To top it off they will reply pretty quickly to the initial ticket then it goes down the crapper ... one ticket I have in right now is over a day and a half old with only one response. I'm just about to the point of moving them it's gotten so bad.
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  • Profile picture of the author phowell23
    I had this same issue on a few of my Wordpress sites until I figured out it was a plugin that was causing it. Once I deactivated the plugin the sites sped up to normal speed. I would slowly deactivate all of your plugins one by one to see if that is the same issue affecting you.

    I think the issue in my case was the plugin that was causing the issue hadn't been updated in awhile and since Wordpress has sent out quite a few updates recently this plugin was kinda left behind.
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    • Profile picture of the author John Hocking
      Disable your plugins and start adding them back one at a time.

      Do you have a caching plugin installed? It will realy help performance issues.

      I use and recommend WordPress › W3 Total Cache « WordPress Plugins.
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    • Profile picture of the author NetAffiliate
      Originally Posted by phowell23 View Post

      I had this same issue on a few of my Wordpress sites until I figured out it was a plugin that was causing it. Once I deactivated the plugin the sites sped up to normal speed. I would slowly deactivate all of your plugins one by one to see if that is the same issue affecting you.

      I think the issue in my case was the plugin that was causing the issue hadn't been updated in awhile and since Wordpress has sent out quite a few updates recently this plugin was kinda left behind.
      Yep, samething for me too. Once I uninstalled and reinstalled the plugins one by one, I found my conflicting plugin and deleted, back to normal now.

      I have two hosting accounts - Hostgator and InmotionHosting, no probs with IMH.

      There are only 109 sites on the same server as my websites with Hostgator and 325 sites on the same server with InMotionHosting. =)
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      • Profile picture of the author Traxior
        Originally Posted by NetAffiliate View Post

        Yep, samething for me too. Once I uninstalled and reinstalled the plugins one by one, I found my conflicting plugin and deleted, back to normal now.
        Care to share what plugin that was your problem? I have used the last 12 hours installing and reinstalling, checking plugins, but I have problems finding out what's the problem.

        (Thanks to God that I have WPTwin and daily backups of the DB)
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        • Profile picture of the author highrider21
          I am having similar problems. I recently bought two test domains. I installed wordpress on one of them and when just trying to change the theme to one of the "featured" themes that wp has the site started to hang in the admin panel. Now the site seems to be working ok, but loads pretty slow. It's Index of / let me know if it seems slow to you.

          On the other test site I installed Magento, and when I tried to log in to the Magento admin panel for the first time the site just hung/froze (whatever you call it). It also wouldn't do anything when I tried going to the frontend. After trying a few times I was finally able to login, but once I did it would keep hanging whenever I tried to do anything. Now it seems to be working ok, but seems pretty slow. This site is Home page let me know if it seems slow to you or not.

          I've never had these problems with any of my other domains or wordpress or magento installations. So I assume it is hostgater, and that the domains I just bought got hosted on an overloaded server.

          Anyways, does anyone have any other recommendations for hosting besides hostgator?
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  • Profile picture of the author adaum
    I was having the same issue as well... obviously HG said it was on my end (plugins, etc, etc).

    After a little checking with this tool:

    Reverse IP Lookup - Find Other Web Sites Hosted on a Web Server
    I discovered there was around 800 sites on the shared server.

    Just checked again... 791 sites on the server - IP 74.54.73.210


    Andrew
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    • Profile picture of the author phowell23
      Originally Posted by adaum View Post

      I was having the same issue as well... obviously HG said it was on my end (plugins, etc, etc).

      After a little checking with this tool:

      Reverse IP Lookup - Find Other Web Sites Hosted on a Web Server
      I discovered there was around 800 sites on the shared server.

      Just checked again... 791 sites on the server - IP 74.54.73.210


      Andrew
      That's low ...they normally put 2,000 on each shared server or at least they use too.
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      • Profile picture of the author dwhs
        Originally Posted by phowell23 View Post

        That's low ...they normally put 2,000 on each shared server or at least they use too.
        Exactly, a reputable host should keep it around 300 or less 600 should the absolute max for any system and this will still lose major performance.

        People think they are saving a couple bucks with these super cheap hosts but really your slow sites are hurting your ability to have a reputable website which will cost thousands more in the long run.
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        • Profile picture of the author phowell23
          Originally Posted by dwhs View Post

          Exactly, a reputable host should keep it around 300 or less 600 should the absolute max for any system and this will still lose major performance.

          People think they are saving a couple bucks with these super cheap hosts but really your slow sites are hurting your ability to have a reputable website which will cost thousands more in the long run.
          I actually like HostGator. I just think they grew way too much too fast and they are going through some growing pains. For small websites their shared plans are fine.
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          • Profile picture of the author dwhs
            Originally Posted by phowell23 View Post

            I actually like HostGator. I just think they grew way too much too fast and they are going through some growing pains. For small websites their shared plans are fine.
            But their business is based on lies and will not last long term.

            I guess people will just have to find out themselves.
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            • Profile picture of the author Dan Thompson
              Originally Posted by dwhs View Post

              But their business is based on lies and will not last long term.

              I guess people will just have to find out themselves.
              They've already lasted a very long time in web hosting terms, and their business model is highly profitable so I can't see them going anywhere for a very long time.

              Going back to the original post, I'd highly doubt all the issues different people are having is down to overloaded servers, you could possibly use that as a valid reason if it was 1 person on 1 server, but as there a lot of different people reporting the same issue, they'll all be on different servers, and the chances of them all suddenly being overloaded at the same time, with the same symptoms, is very low.
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  • Profile picture of the author UMS
    It sounds like a very similar problem I had with my sites on Hostgator.

    Turned out the issue was with the number of simultaneous connections my browser was making to the site. Hostgator have mod_security (An Apache security module) which detects malicious/suspicious activity.

    In my case, I never really got to root cause of the issue, but what I did was submit a support request to disable mod_security on my account and the problem went away.
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  • Profile picture of the author seankaye
    How many websites are on the same box is a spurious metric. You could have 700 sites that nobody visits. You could be on a box with 100 sites all getting major traffic and your site is crawling.

    Not saying Hostgator isn't the problem, but there's been a number of these type of complaints since Wordpress 3.2 was released.
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  • Profile picture of the author billnad
    I was using Hostgator for shared hosting and found that everything was fine until I hit too much traffic. They are reliable and nice and cheap for shared but I had to do a couple of things.

    I started using wp-supercache and that helped, also used wp-minify and that helped as well and then finally I had to drop my number of plugins. I would find that my admin pages for creating and editing posts was taking too long so I knew it was time to move.

    I upgraded to VPS on hostgator and everything has been great so far, they did the moves and the only thing I struggled with was the Name server pointers. The downside is that the VPS 5 is about $100 a month.

    I think that if you can afford it then move to the lowest VPS and then move up as you need to. Out of all the hosts I have used in the past hostgator has been the best of the bunch so far and the live help is great for fixing the little problems I have run into over the years
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  • Profile picture of the author ~kev~
    Disabling your plug-ins does not always work - delete all of your plugins from the plugin directory.
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  • Profile picture of the author jasonthewebmaster
    Banned
    This has nothing to do with the Host, shared, over-sold, or otherwise..
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    • Profile picture of the author Traxior
      Originally Posted by jasonthewebmaster View Post

      This has nothing to do with the Host, shared, over-sold, or otherwise..
      I use Dreamhost and Hostgator. I have the exact same setup on the blogs on Hostgator and on Dreamhost. But at HG i got problems on each domain with the same setup, but none of those problems on dreamhost. That really should do.

      But my ip is not over-sold or anything. But it looks like has something do to with Hostgator anyway.
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      • Profile picture of the author Dan Thompson
        Originally Posted by Traxior View Post

        I use Dreamhost and Hostgator. I have the exact same setup on the blogs on Hostgator and on Dreamhost. But at HG i got problems on each domain with the same setup, but none of those problems on dreamhost. That really should do.

        But my ip is not over-sold or anything. But it looks like has something do to with Hostgator anyway.
        As UMS said a few posts up, it sounds very much like a mod_security rule is causing your issues, if you ask them to either remove the rule or set your cPanel user as exempt, then you should be back in business.
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