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Problems with Auction Acrobat

by gcox75
6 replies
I just purchased Auction Acrobat and am having trouble getting it to work. I have e-mailed support several times and always get a quick reply. The trouble is I'm a newbie and the reply's still do not seem to help. I feel like I'm doing everything right, but must be missing something.
When I try to access my site : www.mydomain.com/auctionacrobat (whick is what I named the folder)

I get the following error messages:


Warning: main(modules/products.php) [function.main]: failed to open stream: No such file or directory in /homepages/42/d232142254/htdocs/auctionacrobat/index.php on line 35

Warning: main() [function.include]: Failed opening 'modules/products.php' for inclusion (include_path='.:/usr/lib/php') in /homepages/42/d232142254/htdocs/auctionacrobat/index.php on line 35


Can anyone offer suggestions as to what I might be missing.
Bu the way, I've tried to install the scripts on my 1&1 hosting account & my Go Daddy Account.

Thanks for your help.

Greg Cox
Template processing error: template file "templates/index.htm" doesn't exist!
#acrobat #auction #problems
  • Profile picture of the author gcox75
    www.mydomain.com/auctionacrobat is not really my site. I replaced my actual domain name with mydomain.
    Thanks again
    Greg Cox
    Signature

    Greg Cox

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    • Profile picture of the author Steve Mount
      You might be having the same problem I had.

      I was using a MySql 4.0 database, but the php scripts only run with MySql 5.0.

      Create a new database (5.0) and you should be good. Worked great for me
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      • Profile picture of the author gcox75
        thanks for the reply. It didn't seem to make a difference for me. I tried 4.1 & 5 with no luck. I Must be doing something else wrong.
        Any more suggestions?

        Thanks,
        Greg
        Signature

        Greg Cox

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        • Profile picture of the author momo4444
          Greg,

          Did you check what file/dirctory is "called on Line 35 of index.php?

          No such file or directory in /homepages/42/d232142254/htdocs/auctionacrobat/index.php on line 35

          If you have that file/directory... are the Permissions set correctly?

          MOMO
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        • Profile picture of the author sconsult
          Greg,

          The reason for this is probably due to fact the Go Daddy and 1&1 choose to configure their servers in a custom fashion. The vast majority of hosts today instead offer cPanel based solutions which mandate a standard file structure. If you are supplying scripts they will frequently work seamlessly on cPanel hosts and give you no end of grief on 1&1 and Go Daddy.

          The error message suggests that the PHP script cannot access necessary files. Assuming all the required files are actually present, this will due to one of two reasons:

          1. Permissions are wrong, or
          2. File paths need to be altered to reflect Go Daddy's underlying file structure.

          If the problem is 1, the following may solve it.

          In the root of your domain there will be a file called php.ini, the default Go Daddy setting (when present at all) is usually:

          Code:
          allow_url_fopen = off
          Change this to:

          Code:
          allow_url_fopen = on
          If that still does not fix the problem, check the Auction Acrobat documentation to see if certain files and/or folders need to have their access permissions set. For example, it will say something like change folder foo to 755. Your FTP program should let you do this.

          If the problem is 2, unfortunately general advice is not possible it will depend on the specifics of your account. Depending on how committed you are to your current hosting arrangements, it might be less painful in the long run to move to a cPanel based host such as Host Gator. If you do decide to move over to cPanel I would check first with Auction Acrobat to see if they have any recommendations.

          Best of luck.

          Gordon
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  • Profile picture of the author babs12
    does auction acrobat really work?
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