I have two bluehost accounts and one hostgator account. based on the last vigorous updates on google ranking algo.. am giving up content sites for SEO and moving to listbuilding.. as a result i want to be left with one hosting account and retire the other 2..
Question: Do I retain one bluehost account? or do i retain the hostgator account and close the 2 bluehost accounts.
I've already decided what which one I'll retain and I'd like to offer my experience with both companies.. so you can use to decide.. incase you are comparing the two.
Robustness & Reliability:
- When bluehost goes down - it can do so for 15 minutes to two hours. This can suck if you are in the middle of a launch or a serious paid campaign.. This has happened severally for the last 5 years.. incidentally one account can be down and the other is not.. so it depends with the neighborhood you are set in..
- Hostgator.. I can't say it doesn't go down.. but atleast I've never noticed. I've been with them for the last 2 years.
- with bluehost It's hard to find one support agent offering a comprehensive solution.. with their live support you can be transferred multiple times across departments.. and each agent doesnot read previous input in the chat.. they ask how can i help.. so you start the story all over again..
- Bluehost live chat takes a long time before an agent attends you.. on 26th dec 2012 i waited nearly 27 minutes before i could get an agent to attend to me.. who later told me that he can't help because the issue relates to billing and the dept.. will open in 4 hours time .. which i find ridiculous for a company with international customers plus all the time difference e.t.c.
- Hostgator - the technical team know their stuff.. plus they are willing to even login and adjust some settings for you at no extra cost.. compared to bluehost they tell you to hire a webmaster or follow the neatly designed tutorials and do it yourself.
- Email limit - i had a socialbookmarking plugin that was sending emails to ping.fm for distribution.. i used the plugin at bluehost and at hostgator on various websites; the plugin exceeded the set email limit per hour per account. bluehost responds by suspending my entire account.. over 35 websites down .. hostgator responds by disabling cronjobs and informing me via email.. the rest of the sites were still up and running.. (on this issue alone hostgator are more human/ understanding, bluehost i find them punitive implementing every letter on their TOS without warning / delay)
- if your account expires at midnight .. it gets suspended same minute at bluehost.. with hostgator they allow upto 10 working days to sort your billing and just so you know during this period your services are up and running.. with bluehost if you don't sort your billing your account is deleted PERMANENTLY after 10 business days..
- I had an incident where my credit card expired and the band delayed to renew it on time.. but i had tons of cash on paypal.. but as you know you cant make a pre-approved payment with paypal even if you have a paypal balance.. if your credit card is about to expire.. the only solution is to make a direct paypal transfer.. so this happened to me when one of my bluehost account was about to expire.. i requested that i send them paypal deposit to offset the renewal period.. they returned the money and said their system only works with paypal preapproved payments.. so services will remain offline until i can sort the issue with getting a new creditcard..
this is not an opinion.. it's my experience and can be verified from email records and chat items that i've archived on my inbox..
hope that helps