Hostgator Experiences?

63 replies
Considering switching some low traffic sites to Hostgator.

Before I do, just want to check with others current experiences.

If you're using Hostgator is all still okay?
#experiences #hostgator
  • Profile picture of the author IMPromocoder
    Honestly, I couldn't be more pleased. The support is the one that makes the whole difference.
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    • Profile picture of the author GlenH
      I can't fault them...

      I have a dedicated server, and my uptime is over 99%.

      And support is lightening fast
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    • Profile picture of the author arranrice
      Originally Posted by IMPromocoder View Post

      Honestly, I couldn't be more pleased. The support is the one that makes the whole difference.
      I agree there!
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  • Profile picture of the author salegurus
    I would understand if you were asking about some obscure start-up but HG is one of the most popular Hosts on the Forum, I'm surprised you even have to ask...
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    • Profile picture of the author Adam2
      I have no complaints. Their hosting works fine in my experience.

      Just be warned they'll suspend you if you start an image hosting site on their shared hosting plan or if you start sending lots of emails.
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      • Profile picture of the author Sagar Mehta
        Originally Posted by Adam2 View Post

        Just be warned they'll suspend you if you start an image hosting site on their shared hosting plan or if you start sending lots of emails.
        As would any host that offers shared plans. This isn't unique to HG.

        If you wanted to host an image hosting site or send out emails - be professional, get your own dedicated server and read the terms before buying it.

        HostGator is awesome - been with them for over 6 years. No hassle, awesome support, great server speeds.

        Sagar
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  • Profile picture of the author Kreator517
    A+ for support and reliability. They're always available. I'm on unlimited shared plan. One thing to keep in mind: they mean unlimited BANDWIDTH, not CPU. SO if you're hosting a lot of sites with heavy traffic, enabling caching and CDN is a must, otherwise they'll take you offline until you make changes.

    They're still the best value for your hosting dollar by far!
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  • Hostgator is great. I've been with them for several years.
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  • Profile picture of the author +newportone
    I have been on HG for twelve years. Never ever any prob.
    Support chat is pretty good.
    I do not see how you can go wrong with HG.
    Also it is a profitable affiliate sale, keep that in mind.
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  • Profile picture of the author AlmightyGreg
    Pretty good experiences with hostgator, been with them for 2 years and honestly I don't intend to change at all. The only down part is that I had to get another host for my Opencart shop because they no longer support it. otherwise great host for regular content websites
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  • Profile picture of the author Sue McDonald
    Hostgator is great. Once I got one of my sites hacked and when I contacted them, I was directed to their security department and they got it back up and running in no time. Couldn't have received better service.
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  • Profile picture of the author MartinPlatt
    Originally Posted by Mirnova View Post

    Considering switching some low traffic sites to Hostgator.

    Before I do, just want to check with others current experiences.

    If you're using Hostgator is all still okay?
    They are absolutely amazing. Good speeds, not too many domains per server (it is a shared environment after all)

    The support is amazing. I've had a few times where I've had a brain fart and done something silly in one of my sites, and can't figure out what. They're brilliant. I use the live chat quite often to contact them.

    Would totally recommend it, who are you with?
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  • Profile picture of the author lucidbs
    Hostgator is the best! Support always responds quickly (within hours even during holidays).
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  • Profile picture of the author nitesh
    Hello,

    Their hosting is fine.
    Uptime is great.
    Beware about billing if you are running too many plans because confusions may be there.
    Be more active in taking support because many support executives just read first line of entire request so if you are writing 2 or more problems in one request then first one will be solved but others are not guaranteed.

    Thank You
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  • Profile picture of the author m00d
    Originally Posted by Mirnova View Post

    Considering switching some low traffic sites to Hostgator.

    Before I do, just want to check with others current experiences.

    If you're using Hostgator is all still okay?

    They are top notch!... Somehow, don't ask me how, but my account was hacked along with my home pc, bank info, etc... All they did was delete all my sites(about 20).. Hostgator said it would cost 15 bucks to restore, so what I said please proceed... They restored my entire account then sent me a email saying they were not going to charge me because the hack was not my fault... I didn't care I was just pleased as punch they restored all my sites.

    Hostgator has been very good to me...
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  • Profile picture of the author TimothyTorrents
    I use it for a couple Wordpress websites. It's great! I haven't had a problem with them yet.
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  • Profile picture of the author jayatana
    i have used HG service for 4 years, all these times i never got trouble with their service. so far all is running well.
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  • Profile picture of the author shanrocks1985
    HG is a very good service , now more then 3 years.. Happy as always ..
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  • Profile picture of the author kencalhn
    hg rocks, I wish I'd switched to them years earlier than I did, have been with them several years and top notch tech support and sales and site uptime always over 99.9% for my sites
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  • Profile picture of the author troy23
    I had a nightmare time with DreamHost and switched to Hostgator.
    I have had no problems and would recommend them.
    Their support is first class and I like the C panel.
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    • Profile picture of the author SEOlover
      Think of trying a2hosting services.
      They are able to satisfy the needs of any discriminating webmaster.
      Prices are competitive.
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      • Profile picture of the author micksss
        Hosted 15 websites on HostGator's Baby plan for years with no problems.
        Originally Posted by SEOlover View Post

        Think of trying a2hosting services.
        They are able to satisfy the needs of any discriminating webmaster.
        Prices are competitive.
        A2hosting is solid too IMO.
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  • Profile picture of the author impulse
    hostgator and blue host are working great for us. always up and lightning fast.
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  • Profile picture of the author leemajors
    Ditto that, I've had great success with Hostgator..

    Originally Posted by Mirnova View Post

    Considering switching some low traffic sites to Hostgator.

    Before I do, just want to check with others current experiences.

    If you're using Hostgator is all still okay?
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  • Profile picture of the author AlwaysAwa
    First class customer service, enjoy with their patient and understanding for 8 years and counting.
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  • Profile picture of the author himanuzo
    I am satisfied with Hosgator service for the shared hosting.
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  • Profile picture of the author january14n
    Hostgator works pretty well for me and I haven't find any problem with them as of this time.
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  • Profile picture of the author DocTheCoach
    They are great and the support is excellent, in my experience.
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    Doc the Coach Site

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  • Profile picture of the author kencalhn
    by the way this entire thread is a good example of how to run Your company, eg a random forum thread on the internet generates mostly all-great customer success stories... what does it take to get there, as an individual IMer? all the attention to detail, great pricing, quality and performance... a good role model for us all.
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  • Profile picture of the author srodoks
    I have no complaints. Good for me...
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  • Profile picture of the author sethdrebitko
    I also went through nightmares with Dreamhost and made the switch to Host Gator. My sites have been up and running faster than ever!
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  • Profile picture of the author eshoppingez
    I really love their service, especially their customer support. I always get my doubts cleared and my problems solved within a few minutes of asking them (I tend to contact their chat support rather than their email support).

    So, I really do recommend them. They have great up-time, reasonable prices and prompt customer support. I'm pretty sure you'll be satisfied with their service.
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  • Profile picture of the author kennytan
    From my current experience, their server is getting better and faster in terms of speed and uptime.

    I think they recently upgraded their server to 16 cores with higher memory to cater larger sites application.

    By the way, I am on their reseller hosting plan and it was an excellent server.
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  • Profile picture of the author cypherslock
    I've been with HG for years. I've never had an issue with their support. And the one time I did (thought I'd lost a site), they stayed with me and fixed it withing 20 minutes. Top notch and worth the small amount I pay.
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  • Profile picture of the author cimsols
    Thanks for all the input, I'm going to give HG a try now.
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  • Profile picture of the author sdlive
    i use em currently. Super fast lightning support. COmes with online chat support and phone support and email support. Cheap. Uptime 99.99999 for me. So go sign up with them already. i dunno what else ur waiting for. i cant complain. And i logged in just to reply to this thread..im normally lazy but hostgator deserves my positive feedbnack
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    • Profile picture of the author e4job
      the only negative we have found about HostGator (and most other shared systems) is their SMTP cap rate which is less than 500 per hour

      if you are doing blog or inhouse mailing, that comes into play and that is the primary we chose Hawkhost 10 years ago - their cap rate is 1000 per hour

      my 2ยข
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      • Profile picture of the author rondo
        Originally Posted by e4job View Post

        the only negative we have found about HostGator (and most other shared systems) is their SMTP cap rate which is less than 500 per hour
        There are scripts and wp plugins that enable throttling, if you need to send email that way.
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        • Profile picture of the author e4job
          Originally Posted by rondo View Post

          There are scripts and wp plugins that enable throttling, if you need to send email that way.
          throttling and cap rates are at opposite ends of the spectrum, so I have no idea what you are saying ?
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  • Profile picture of the author raffman999
    Can't fault them; been using them for a while now.
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  • Profile picture of the author Dan J
    They have been superb for me thus far. Their support is lightening fast and are always very helpful, I can't say a bad word about them to be honest
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  • Profile picture of the author kencalhn
    i wish everything in my life worked as well as hostgator. supremely impressed, and I'm a tough sell as I've been online fulltime over 13 years.
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  • Profile picture of the author Moneymaker2012
    Ahhh!!! I tried my best to buy via hostgator but they didn't accept my credit card do not know why then I went to Ipage and bought from them. Features are almost same and support is great. The main factor is the price are damn low as compare to hostgator.. Well, I would love to get hostgator if i didn't find Ipage cheaper and same in quality
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  • Profile picture of the author onegoodman
    Their up is good, but i have been unsatisfied with their email accounts, there been times where it went down 3 - 4 times in a month (I can't receive the emails anymore).
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    • Profile picture of the author heavysm
      Uptime and everything has been good for many years, but I have noticed their support getting ridiculously slow. Not sure when it started but when i submitted several inquiries about small details about my sites they took quite a while to respond.

      I am actually looking for a different host that focuses more on quality customer services, rather than being a cookie cutter service like McDonald's might be for fast food. Good though you pay the price as far as any thing personalized.

      I have also noticed that chat takes longer than ever. A simple question about my billing taking 25+ minutes because the chat operator takes 5 minutes to verify I am me, another 5 to ask what i needed, and about 10 to figure out what I am talking about.

      I think HG was good back when they weren't bought out, but for now I could use less of a cookie cutter service.

      I cannot fault them on uptime though. Damn near 100% as far as I can tell.
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  • Profile picture of the author tyronne78
    I've had nothing but good experiences with Hostgator. I've been running my blog for over 2 years and I've had close to 100% uptime plus their technical support people have been real helpful. I would go with either them or Bluehost for web hosting.
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  • Profile picture of the author d2s
    Hostgator treated me like a Rockstar ! I dont have enought time to write all of the great experiences i have had with them. I give them 5 stars
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  • Profile picture of the author raisy7
    Hostgator is by far the best hosting provider I used. 24/7 Support sums it all up and their deals are great too.
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  • Profile picture of the author NameThatCandy
    I like hostgaor as well, esp their support! I am thinking to add VPS hosting from them too!

    And I used this 25% coupon, here is the coupon code: Discount25March
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  • Profile picture of the author cricketlady
    I love Hostgator. I had talked to them a lot lately. First I had two accounts and I didn't want to loose my sites so I asked them to move them for me. They did within a few days also, I just started a PLR site and I need help installing it to my Hostgator account. They helped me set it up. GREAT SERVICE!!! Customer Service ROCKS!!
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  • Profile picture of the author DateinaDash
    I've been with them for a few years and no complaints. Their support always seems to be online and issues are resolved very quickly.
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  • Profile picture of the author VideosByIvy
    Hostgator is awesome, support is amazing, it's a great overall hosting company BUT wished they supported more script like boonex, youtube clone scripts etc...
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  • Profile picture of the author IMStrategus
    Hostgator is the way to go for sure.
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  • Profile picture of the author briley knox
    They are good no problems at all, I used them.
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  • Profile picture of the author trswitch
    Great support, great reliability. I recommend hostgator to all of my customers.
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  • Profile picture of the author abilify182
    I stopped using them for a long time now but I remember using them and it has been a good experience because of their fast and reliable support and service. I was able to stop my subscription in a timely manner and they always answered to my queries fast all in one day.
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  • Profile picture of the author sqnwk
    I used Hostgator in the past, the support is great and so are the server. My only issue with them is if your site uses too many resources they will suspend your site without warning. It happened to me twice. Otherwise they're great
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    • Profile picture of the author johnner
      well i will throw my 2 cents in on this. I used hostgator for almost 2 years and found their support to be very good (email support that is) the live chat support always ended in the line send an email to tickets@ blah blah, so not sure if thats improved or not.

      server uptime and reliability were always very good! never really had any issues just outgrew the reseller plan and wanted to move to my own vps (which they didn't offer at the time). They have been running extra discounts recently so check my site for updates.
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  • Profile picture of the author tec360
    like many others have said,Hostgator works great for me and i would recommend it!
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  • Profile picture of the author Marbeloa
    Switched some Wordpress sites from Dreamhost to Hostgator recently and it fixed speed and plug-in issues. Really impressed with their support as well. Go for it.
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  • Profile picture of the author Martin Gram
    I use Hostgator with high satisfaction, the only thing I do not like, is there so called "notes" which basically means you can only have a limited number of files in your account. This can be a probably if you receive a lot of emails because each one count as a note.
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  • Profile picture of the author Sysbase
    There pretty good sometimes the customer support wait can be long. The pricing is pretty good and they pretty helpful.
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