Something "nice" to say for a change (so I guess nobody will be interested)

by 4 replies
5
I know talking about hosting is a bit of a "no no" in this forum but I wanted to say something "nice" about a service instead of all the bad crap that's been flying around...

I've been a HostGator customer for years but I got a good deal on a VPS with another provider and decided to move all my sites to it and close down all my other hosting accounts. This is the reply I got from Hostgator:

The potential offer of 2 months free hosting was a pleasant surprise - I have nothing but respect for them... In the past they've helped me with all my customer service issues, and even helped me debug scripts.

To all those who've had bad experiences - you didn't know how to ask for help. Screaming blue murder because something was wrong just got everbody angry and YOU lost out.
#internet marketing product reviews & ratings #pleasant #surprise
  • [DELETED]
  • Hi Tina,

    Ah! That was just me getting fed up with all the mud slinging I've seen lately...

    I'm fascinated to see this has been moved to the reviews forum, it wasn't meant as a review but to tell people if their bad experiences are often of their own making.

    Treat your service providers with respect and in most cases they'll bend over backwards to help you.
    • [1] reply
    • Colin, the same applies across the board with IM, and also offline business.

      I just had a pleasant experience with an offline customer because she had a pleasant experience with my offline business. This customer went ahead and wrote a letter to the editor in the local newpaper, praising our business while individually naming employees and extolling their virtues.

      We did not prompt our customer to do this. Many many people saw the good report editorial and commented to me about it. Many more saw it, didn't comment, but were influenced by the article.

      And what a way to make someone's day. I've even gone as far as asking a helpful offline employee who I should contact so I can tell their supervisor what a good job the employee has done, so it's put in their permanent record.

      From the Hostgator's perspective, they know the 80/20 rule and know that it would be far cheaper to address your concerns and problems, possibly reclaiming you as a customer, than it would be to find a replacement customer.

      When you stumble across that helpful employee, or considerate business entity, try making their day, it will make you feel good too.

      RB
  • Hi RB,

    Great reply - customer's like that are great.

    You're right about HG - I feel sorry for them, they've lost a good long standing customer, but it wasn't through bad customer service or reliability issues, it's just they didn't have the service I really wanted (good value VPS). I'll continue to recommend them though.
Join the discussion

Next Topics on Trending Feed

  • 5

    Something "nice" to say for a change (so I guess nobody will be interested)

    I know talking about hosting is a bit of a "no no" in this forum but I wanted to say something "nice" about a service instead of all the bad crap that's been flying around... I've been a HostGator customer for years but I got a good deal on a VPS with another provider and decided to move all my sites to it and close down all my other hosting accounts. This is the reply I got from Hostgator: