Anyone used Domain Security Pro?

11 years ago

Originally Posted by Blazon1

Like many at the WF, I have several Wordpress sites out in the ether. And, as we all know, WP sites can be susceptible to hackers, maybe moreso than other types of sites.

I came across some software called Domain Security Pro that looks pretty solid and is at a reasonable price. The product seller is Mark Dulisse, I believe, a marketer that I've heard of but don't know much about.

Has anyone used DSP, and, if so, are you satisfied with the results?

I believe it is new & have only seen it offered here, today. Aside from that, I've never heard of it until I saw it here on Warrior Forum.

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Blazon1

11 years ago

Originally Posted by Kingfish85

I believe it is new & have only seen it offered here, today. Aside from that, I've never heard of it until I saw it here on Warrior Forum.

Yes, should have read to the bottom of the sales page, but it looks like it is new. So probably no opinions to be had at this point.

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Kingfish85

11 years ago

Originally Posted by Blazon1

Yes, should have read to the bottom of the sales page, but it looks like it is new. So probably no opinions to be had at this point.

Well, even though I've never used it, there are A TON of server plugins that were pretty great that have been being exploited lately. Personally, I wouldn't go installing plugins, especially security plugins blindly because they have fancy images and are cheap.

I think your best bet for securing a site is to read, read more and learn how to manually secure the site. Adding additional plugins, yes, even "security" ones, adds another "thing" that can be exploited.

There are soo many amateur "programmers" out there that don't properly secure these things that it causes so many problems. Typically their response is it's not their problem. Go over to webhostingtalk.com and search for a company called Rack911 & read their posts regarding testing - you'll see what I mean even though these are server plugins.

I'd be willing to bet if Rack911 started testing Wordpress security plugins, 98% of them would fail and have the ability to be exploited.

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Blazon1

11 years ago

Originally Posted by Kingfish85

Well, even though I've never used it, there are A TON of server plugins that were pretty great that have been being exploited lately. Personally, I wouldn't go installing plugins, especially security plugins blindly because they have fancy images and are cheap.

I think your best bet for securing a site is to read, read more and learn how to manually secure the site. Adding additional plugins, yes, even "security" ones, adds another "thing" that can be exploited.

There are soo many amateur "programmers" out there that don't properly secure these things that it causes so many problems. Typically their response is it's not their problem. Go over to webhostingtalk.com and search for a company called Rack911 & read their posts regarding testing - you'll see what I mean even though these are server plugins.

I'd be willing to bet if Rack911 started testing Wordpress security plugins, 98% of them would fail and have the ability to be exploited.

This isn't a plugin, but point taken.

Thanks
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Kingfish85

11 years ago

Originally Posted by Blazon1

This isn't a plugin, but point taken.

True however, it still interacts with the server & functions. It could very well be secure but from reading what it does, all of those settings can be done either from inside of your hosting control panel or by reading a bit online. There's a simple utility built into cPanel for password protecting directories.

With this, you're now adding an additional piece of software on a desktop computer that has the potential to store information that could allow access should you pc get compromised..although, that could be said about any software.

Domain Security Pro - to me, it appears to be geared towards Wordpress. Their site states:

"Industry class encryption, the latest security updates, secure data at all times." What encryption? How is it connecting? Over port 80? Port 22? Most shared/reseller plans don't allow ssh..

It seems to be a tool for "securing" many sites however, 1 tool having access to tons of sites raises some flags for me...maybe I'm just paranoid.

There isn't a "real" website - it's just some sales page. How secure is it? No one knows since it's never been heard of or maybe not even tested by security professionals...again, my opinions.

No legal information etc...another major red flag. Not even a "company" name.

The domain name itself "domainsecuritypro.com" has whois guard enabled..hiding something?

Again, these are just my opinions but there are some things that raise major red flags with me from a "security" company or someone selling "security" things.

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Mark Dulisse

11 years ago

@Kingfish85

Company name is me, and yes, I am incorporated.

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

@Kingfish85

Company name is me, and yes, I am incorporated.

Sounds good & no intention to railroad your product. I was just giving my thoughts on what I saw at first glance. Good luck with your software!

Care to go into more detail on the points I made above?

-Brent

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Mark Dulisse

11 years ago

Originally Posted by Kingfish85

Sounds good & no intention to railroad your product. I was just giving my thoughts on what I saw at first glance. Good luck with your software!

Care to go into more detail on the points I made above?

-Brent

Not really, other than we are adding SSL/TLS ("FTPS") to it today as upgrade.

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

Not really, other than we are adding SSL/TLS ("FTPS") to it today as upgrade.

Hmm, so it wasn't actively "encrypting/securing" anything then until after you add this upgrade?

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Mark Dulisse

11 years ago

Originally Posted by Kingfish85

Hmm, so it wasn't actively "encrypting/securing" anything then until after you add this upgrade?

what? I was referring to FTP connection, not securing your websites.

I am done responding to this thread.

If you have any presell questions, you can use my help desk.

thank you

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

what? I was referring to FTP connection, not securing your websites.

I am done responding to this thread.

If you have any presell questions, you can use my help desk.

thank you

I wasn't referring to the websites - I wasa referring to the application, connection type and "Industry class encryption, the latest security updates, secure data at all times." But according to you a few posts back, SFTP is just now being implemented today - so it's connecting & "securing" things over a non-secure connection.

Yet, when I merely asked general questions, you get defensive and say you're done responding to the thread. If it were my product, I'd be more than willing to go into detail and explain to potential customers.

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Mark Dulisse

11 years ago

Originally Posted by Kingfish85

I wasn't referring to the websites - I wasa referring to the application, connection type and "Industry class encryption, the latest security updates, secure data at all times." But according to you a few posts back, SFTP is just now being implemented today - so it's connecting & "securing" things over a non-secure connection.

Yet, when I merely asked general questions, you get defensive and say you're done responding to the thread. If it were my product, I'd be more than willing to go into detail and explain to potential customers.

If you have any presell questions, my help desk is here.

Thank you

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J.Agnew.JD

11 years ago

If Mark Dulisse is selling it, NO ONE has ANY worries about ANYTHING Mr. Kingfish is questioning. Mark's reputation in this forum is impeccable!

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traffic-turbo 11 years ago

This software is very useful if you manage one or several websites.

If you manage several wordpress sites you can change your admin passwords in bulk with on click of the mouse.

If you manage several other CMS, you can protect by htaccess any directory on your hosting even if your websites are hosted through different servers or web hosting companies.

You can do it manually, but when you manage a lot of sites Domain Security Pro helps you save a lot of time.

Web hosting companies always recommend that you often change your WP or CMS password, this tool makes this task easy and fast.

You can also protect your content like images or media to avoid any bandwidth leak.

Knowing Mark Dulisse products and customer support, I'm sure he is going to add many features based on customers feedback.

The software is already working with no issue and from my experience on the WF it doesn't happens all the time. Too often product sellers put their product on sale without fully testing it and buyers get an unfinished, untested product.
Mark Dulisse only provides fully functional, fully tested products.
If he feels or find his products could be improved due to customer feedback or internet/computer/website changes, he will provide the necessary updates as stated in his sales page.
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Kingfish85 11 years ago

Originally Posted by J.Agnew.JD

If Mark Dulisse is selling it, NO ONE has ANY worries about ANYTHING Mr. Kingfish is questioning. Mark's reputation in this forum is impeccable!

Sorry, but the points I brought up are extremely valid points. The fact that he got extremely defensive and blew off the concerns I brought up raises red flags & speaks volumes.

I guess you missed the point where "Industry class encryption, the latest security updates, secure data at all times." was used but then SFTP wasn't even implemented UNTIL I brought this up.
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- Mark Dulisse 11 years ago
  
  @ King
  
  If you have any presell questions, you can use my help desk here.
  
  Thank you
  Mark
  
  Thanks
  
  1 reply
  
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  Kingfish85 11 years ago
  
  Originally Posted by Mark Dulisse
  
  @ King
  
  If you have any presell questions, you can use my help desk here.
  
  Thank you
  Mark
  
  Yea, I got that the first time. I don't have any questions for you at your helpdesk that the public cannot view.
  
  Thanks
  
  1 reply
  
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  Mark Dulisse 11 years ago
  
  Originally Posted by Kingfish85
  
  Yea, I got that the first time. I don't have any questions for you at your helpdesk that the public cannot view.
  
  @Kingfish
  
  If you have any presell questions, you can use our help desk here.
  
  Thank you
  
  Thanks
  
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iwebresults

11 years ago

I appreciate the effort of people to explain/understand the workings of a product, before we buy, spend time setting it up and then realize it is not doing what we "believed" it would. thank you King for attempt to do that, I too wonder why Mark responds 3 times with the help desk comment, not too "helpful" for us thinking of buying the product.

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Kingfish85

11 years ago

Originally Posted by iwebresults

I appreciate the effort of people to explain/understand the workings of a product, before we buy, spend time setting it up and then realize it is not doing what we "believed" it would. thank you King for attempt to do that, I too wonder why Mark responds 3 times with the help desk comment, not too "helpful" for us thinking of buying the product.

Who knows. As a hosting provider, I'm sure you can understand my concern with the number of Wordpress sites out there.

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Mark Dulisse

11 years ago

iwebresults and king

If you have any presell questions, please contact our support desk here.

Thank you
Mark Dulisse

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halbertech

11 years ago

Since this is not a sales thread and a post from a warrior member I'll answer your question honestly. I bought this product immediately the morning it was released and I can honestly tell you that while the approach is brilliant, the execution of the software has not lived up to the claims...that has been my experience thus far. I have been able to add WP sites successfully, but have not been able to: password htaccess, add hotlink protection, set ip locks, or reset WP admin passwords.

Now before you past judgment let me also add that I recently as in the past few hours, after spending a couple days trying to resolve the issue on my own submitted a ticket, so will need to give Mark's team given the weekend a few days to respond.

It is difficult to ascertain from the training video(s) [2 at the time of this post] where the issue is with this application because one never sees the initial adding of the WP sites. The blog demonstrated for protection has already been added and you really don't get a sense of what occurs after each step. It would have been extremely helpful to produce a configuration/setup video instead of using the sales video as training.

In any event, once resolved I'll be happy to post a follow-up.

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Mark Dulisse

11 years ago

@halbertech

If any questions, please use help desk here. There are samples in software how to add WP site. Make sure you add / at end of url, as is shown. You also don't need IP Lock and Htaccess. It is one or the other. IP Lock certainly is more secure.

Our team does not work on weekends for support.

Thank you very much.

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halbertech

11 years ago

[Update on support ticket] I still have yet to receive any response on my open support ticket submitted on 6/15 to support. So, Domain Security Pro is still a no go for me, as none of the features advertised work on any of my blogs. I hope to report some good news once I hear back...if not, I'll just refund and stick to the free plugins. I sincerely hope the latter won't be the case...

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>
Thanks Mark for your response!

If you read my post, I actually do state that I have submitted a ticket and that it is the weekend, so I would need to afford your team a couple days to respond.

I have purchased several of your products from Traffic Player - Covert Player [and many other applications in between], so I know support questions are best handled at the support desk.

My response was really a response to Blazon1 because when I started out on WF a couple years ago, it was hard to find an honest answer to a legitimate question. You either get inflammatory, embellished opinions or overly defensive remarks from developer and/or their supporters neither of which are helpful.

I continue to use and am quite pleased with Better WP Security to protect my blogs and thankfully I have never ever been hacked. However, what I think is brilliant about your approach is the ability to manage security for multiple blogs via a single desktop application. The concept is similar in approach to a multi-homed firewall application.

I fully understand that I don't need both ip lock and htaccess security. My post was simply relaying that the features I saw in demonstration video was not consistent with my experience when I attempted to enable these. Also, my issue has nothing to do with slashes [/] given the application does a beautiful job of performing syntax/format checks and validation before establishing the profile.

Anyway, I'll just patiently wait to hear back from support, but can totally relate to the poster wanting to have purchaser's commentary on their experience with the product...without all the inflammatory commentary.

Thanks again for your response and I look forward to having this system working for me soon. :-)

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Mark Dulisse

11 years ago

halbertech

What is your ticket number?

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halbertech

11 years ago

Originally Posted by Mark Dulisse

halbertech

What is your ticket number?

My ticket #38632D. I received a response Thursday night @ 7:14pm. However, the current build 1100 which was recommended that I update to still fails to connect to apply any feature whether hotlink protection, htaccess, or ip lock it just hangs on processing screen. I was also asked what ftp mode I'm using in filezilla and it is set on default, but it doesnt matter what mode I use I can always connect to my sites using filezilla without any issue. I just can't seem to execute anything with DSP.

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Mark Dulisse

11 years ago

Originally Posted by halbertech

My ticket #38632D. I received a response Thursday night @ 7:14pm. However, the current build 1100 which was recommended that I update to still fails to connect to apply any feature whether hotlink protection, htaccess, or ip lock it just hangs on processing screen. I was also asked what ftp mode I'm using in filezilla and it is set on default, but it doesnt matter what mode I use I can always connect to my sites using filezilla without any issue. I just can't seem to execute anything with DSP.

You'll need to work through our help desk. Please provide all information.

Thank you

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halbertech 11 years ago

Originally Posted by Mark Dulisse

You'll need to work through our help desk. Please provide all information.

Thank you

I'm doing that. Thanks.
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Curacao

11 years ago

You know one of the useful things about a forum for me is that you can learn from other people's questions and the answers to them. Questions that I myself would not have thought or even known to ask. I have to also say that I don't put much value to other people saying how much they love the product (unless they go into specifics). I have seen that before (yes here on this forum), have bought in the passed based on "If so and so is involved I purchase without question blablabla" and found products to be absolutely worthless. I am interested in this topic and possibly a product and started reading through this thread and I am very surprised by Mark's attitude and unwillingness to answer any questions publicly. If he would simply do so, I might still have been interested. Now I will simply move on. Very puzzled by this thread...

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shivlal829

11 years ago

yes it is possible
there is web 2.0 sites which provide free website hosting also provide trail web hosting.

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Rhino08 11 years ago

I am glad at times this forum is helpful..i got two emails referring me to buy this product. well after reading this thread I think otherwise..sadly
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joyfulwraps

11 years ago

Like Rhino08 I come here first to see if there are any threads about a new product. Mark may indeed put out quality products but before buying I always check out threads to see how the product is being managed, updated when needed, and pre-sell questions answered. I understand the need to have questions directed at the help desk after purchase but pre-sell questions should be addressed when ever they are brought up and answering them here on the forum can help other prospective customers make the buying decision. My suggestion to Mark would be to be more cooperative with answering questions here unless he doesn't want new customers for his new product.

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bball44

11 years ago

Questions, from prospective customers, should always be answered immediately. Or, if the answer is not immediately known, it should be researched and then given to the customer, prior to the sale.

Can you imagine going to a car dealership and having this conversation:

Customer: "What's the gas mileage of this car?"
Sales: "You'll have to check with our service department."
Customer: "What's the safety rating?"
Sales: "You'll have to check with our service department."
Customer: "Is it a 4-cylinder or a 6-cylinder"
Sales: "You'll have to check with our service department."
Customer: "Does it come in blue?"
Sales: "You'll have to check with our service department."
Customer: "Are you a &%#(!#^ idiot?"
Sales: "You'll have to check with our service department."

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Kingfish85

11 years ago

Originally Posted by bball44

Questions, from prospective customers, should always be answered immediately. Or, if the answer is not immediately known, it should be researched and then given to the customer, prior to the sale.

Can you imagine going to a car dealership and having this conversation:

Customer: "What's the gas mileage of this car?"
Sales: "You'll have to check with our service department."
Customer: "What's the safety rating?"
Sales: "You'll have to check with our service department."
Customer: "Is it a 4-cylinder or a 6-cylinder"
Sales: "You'll have to check with our service department."
Customer: "Does it come in blue?"
Sales: "You'll have to check with our service department."
Customer: "Are you a &%#(!#^ idiot?"
Sales: "You'll have to check with our service department."

Pretty much the vibe that I got.

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halbertech 11 years ago

Well ladies and gentleman, I will definitely be moving for a refund.

Two weeks later after using support I am still in the same boat...no man's land where nothing works. Not one of the demonstrated features of DSP worked for me and I was told by support I have to wait for the official release, that they're behind on by the way :rolleyes:. I guess what has been released was not official??

Next time, I'll pay with beta money since according to the tech I paid for a beta release product with "no known regression or bugs..." What a CROCK !!!!

I'm going to leave my FREE Better WP Security plugins right on my blogs that have thankfully never been hacked and keep it moving. Wasted enough time on Domain Security Pro.

So answer to the question "Anyone used Domain Security Pro?" Yes.
Was I satisfied with the results? HELL NO!!
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Steve Wells

11 years ago

I like to chime in if I may. The reaction from mark to a direct question was honestly quite rude. Maybe that's just his personality? It was also evasive, although he probably didn't mean for it to come off that way.

I've seen a trend of this type of behavior with so called well respected marketers lately. Respect is earned from me by someones integrity and honesty and overall behavior.

Mark, presell questions are meant to encourage and get rid of anyone's purchasing hesitations I believe. I personally am considering buying your product, but I have reservations because it will have access to all my information, does it call home to momma so to speak, where you, your developer or someone else would be able to have access to all my information?

I believe you would do yourself a great benefit to answer presell questions openly and honestly. If your product is as good as it looks and seems to be, if I were you, I would take every chance to promote it openly in a forum area where others are actually are looking for information about your product.

As you know this thread being on the WF will become one of the main threads that people look at to make a decision to purchase. Why make them jump through a support desk? It's just one more step or wall that prevents people from buying.

I honestly want the best for your product, it seems to solve a lot of issues from one panel, but the person asking questions, seemed to have a few points that you either were not prepared to answer or did not want to answer. My suggestion is to answer him, and resolve the questioning and looming doubt that his question raised to potential buyers like me.

All the best,
Potential Buyer

Possible Good Idea!
Maybe if you had your developer, support person who knows the answers read this thread, they could type up an answer that clarifies everything and you could post it?

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Mark Dulisse

11 years ago

@ joyfulwraps and Steve Wells

If you have any questions, or presell questions, my help desk is at http://www.markdulissesupport.com

With 1000 customers who have purchased, there are about 6 who have problems due to their host, thus the nature of the internet.

Thank you
Mark

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

@ joyfulwraps and Steve Wells

If you have any questions, or presell questions, my help desk is at http://www.markdulissesupport.com

With 1000 customers who have purchased, there are about 6 who have problems due to their host, thus the nature of the internet.

Thank you
Mark

Lol sounds like a broken record. Typical developer that thinks his software is superior to others. I find it extremely off putting that you don't have the common courtesy to answer questions on this thread. I also find it funny that you completely blew off the security concerns I mentioned. I get the impression you've got something to hide or your software isn't what it claims it is. You had no problem replying until I brought these to your attention, then started referring everyone to use your helpdesk. Sorry, but that's a sorry excuse for communication and working with potential customers.

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Mark Dulisse

11 years ago

Originally Posted by Kingfish85

Lol sounds like a broken record. Typical developer that thinks his software is superior to others. I find it extremely off putting that you don't have the common courtesy to answer questions on this thread. I also find it funny that you completely blew off the security concerns I mentioned. I get the impression you've got something to hide or your software isn't what it claims it is. You had no problem replying until I brought these to your attention, then started referring everyone to use your helpdesk. Sorry, but that's a sorry excuse for communication and working with potential customers.

Domain Security Pro is not a WSO. If you have any questions, go to our help desk here.

This is the last time I am responding to this thread. If you don't like it, then don't buy it.

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

Domain Security Pro is not a WSO. If you have any questions, go to our help desk here.

This is the last time I am responding to this thread. If you don't like it, then don't buy it.

It's not? Sure looks like you're selling it through Warrior Forum to me: http://www.warriorforum.com/warrior-...rotection.html

Even on the offer thread, it looks like someone else is asking about secure connections, which it clearly stated secure & encrypted yet it connects over FTP (plain text username/password) Lol. I'm willing to be all of the info stored on the local computer is probably stored in plan text as well.

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halbertech

11 years ago

Originally Posted by Mark Dulisse

@ joyfulwraps and Steve Wells

If you have any questions, or presell questions, my help desk is at http://www.markdulissesupport.com

With 1000 customers who have purchased, there are about 6 who have problems due to their host, thus the nature of the internet.

Thank you
Mark

Wow I've been a long time customer of Mark's, but man I think this guy has a God complex that is getting worse and worse with each response to a customer or prospective customer.

When my issue wasn't resolved (see earlier post) and I finally got the tech, Alexandr, who I worked with for two weeks and then issued a refund to me, Mark felt the need to let me know that there is 5 open tickets; he made a 1000 sales; and the product works fine...I guess that was his final, "So there..." How juvenille...this is what I got as a response from Mark @ the same freakin' helpdesk he is asking others to use for any questions pre-sales or not. Now I see he is indicating that all the open issues/tickets is a host issue.

Funny how nowhere in the helpdesk effort to resolve this did support (Alexandr) indicate that the issue was likely caused by the host. He's so flippin arrogant it's beyond words and after he throws in his asinine and superfluous commentary he says "Thank you."

The guy has a nice product line and most have worked well for me, but he flat out sucks at customer service.

Okay, now I'm really DONE with DSP/Developer commentary...and moving on...

Good Luck!

Thanks
1 reply

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Mark Dulisse

11 years ago

@ halbertech

Based on your grandstanding, and the fact when you write on here that we do not give you support, when in fact we have, I have removed you from all customer and subscriber lists, as well as product membership areas.

Take your business elsewhere.

How is that for customer support.

Thank you
Mark Dulisse

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

@ halbertech

Based on your grandstanding, I have removed you from all customer and subscriber lists, as well as product membership areas.

Take your business elsewhere.

How is that for customer support.

Thank you
Mark Dulisse

Yea, this speaks volumes.

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halbertech 11 years ago

@kingfish85 Sure does. Trust me this kind of reaction comes as no surprise. He even was so kind to send me an email...4 year olds behave better...LOL! Good luck kingfish :-)
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Steve Wells

11 years ago

Originally Posted by Mark Dulisse

@ halbertech

Based on your grandstanding, and the fact when you write on here that we do not give you support, when in fact we have, I have removed you from all customer and subscriber lists, as well as product membership areas.

Take your business elsewhere.

How is that for customer support.

Thank you
Mark Dulisse

Wow! That's not customer service, that's customer disservice.

Here's what that translates like to me.

I dont care! I have your money and you can't have it back, and I'll even make sure you cannot use anything you have already paid for in the past, without refunding you, because I can!

Actions speak louder than words, but in this case actions, words spoken and not spoken speak all that need to be spoken.

Nothing personal Mark, just an honest opinon about how you have un-graciously handled this thread.

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Mark Dulisse

11 years ago

@ Steve Wells - I hope you feel better now.

Yes, it is my business, and I simply don't put up with grandstanding, and I will fire as a customer anyone who does. I prefer to work with positive people and professionals. Submitting a support ticket, and then putting b.s. on a forum, is not a customer I want on my list.

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Kingfish85

11 years ago

Originally Posted by Mark Dulisse

@ Steve Wells - I hope you feel better now.

Yes, it is my business, and I simply don't put up with grandstanding, and I will fire as a customer anyone who does. I prefer to work with positive people and professionals. Submitting a support ticket, and then putting b.s. on a forum, is not a customer I want on my list.

Grandstanding?! Ha. There were simple questions asked in this thread that you took offense to - what a clown.

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halbertech

11 years ago

Really guys it's okay. I purposely gave my name handle, email address, and support ticket in both this forum and [support which Mark claims I said I never received]...which is another embellishment, but maybe Mark can't read either. I know that he was capable of this kind of response and his actions just simply prove that he rather make juvenile "3 year old" moves like this than actually try to improve or even ignore commentary on a forum that he thinks is not pertinent or relevant...particularly on a thread he didn't start. It just goes to underscore the kind of absurdity this internet marketer has where you must post unending praise for a product or service whether the product or service was good, bad, or indifferent.

A question was asked, I relayed exactly the experience and because it didn't give him a warm, fuzzy, feeling inside he used the information to terminate the accounts which may be legal and certainly not ethical. But either way...no biggie because none of his actions adversely affected me one iota. It is certainly not the first time he has done this to a customer and you can bet your bottom dollar it won't be the last. This guys arrogance has no limit.

The good news is that the warrior forum is still a place where I trust responses to product and services. Are there wacky customers out there posting false claims and naive comments? Sure, but you can quickly tell which ones are relevant and which ones aren't and decide for yourself. Seldom if ever do you see a developer respond by terminating accounts whether the commentary is negative, neutral, or positive publicly it's really not worth the bother...but he is who he is and others can decide based on his actions whether he is a marketer you wish to do business with.

Thanks
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PeterFinch

11 years ago

Hello,

For what it is worth. I also bought Domain Security Pro and found that it had many unresolved bugs, so I asked for a refund.

What amazes me here in this thread is the attitude of the vendor, Mark Dulisse.....shocking way to treat customers with pre-sale and after sale concerns.....viz:

======================

@ halbertech

Based on your grandstanding, and the fact when you write on here that we do not give you support, when in fact we have, I have removed you from all customer and subscriber lists, as well as product membership areas.

Take your business elsewhere.

How is that for customer support.

Thank you
Mark Dulisse

=======================

I have found a similar attitude from a well known vendor on here, when I expressed dissatisfaction about his product and asked for a refund, because my support requests were ignored. So based on what has been written to halbertech:

=======================

@ Mark Dulisse

Please remove me from all your customer and subscriber lists, as well as product membership areas.

I will take my business elsewhere.

========================

I am shocked that any vendor can write in such a way to any client or potential client.

Cheers

Peter

Thanks
1 reply

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Mark Dulisse

10 years ago

Originally Posted by PeterFinch

Hello,

For what it is worth. I also bought Domain Security Pro and found that it had many unresolved bugs, so I asked for a refund.

What amazes me here in this thread is the attitude of the vendor, Mark Dulisse.....shocking way to treat customers with pre-sale and after sale concerns.....viz:

======================

@ halbertech

Based on your grandstanding, and the fact when you write on here that we do not give you support, when in fact we have, I have removed you from all customer and subscriber lists, as well as product membership areas.

Take your business elsewhere.

How is that for customer support.

Thank you
Mark Dulisse

=======================

I have found a similar attitude from a well known vendor on here, when I expressed dissatisfaction about his product and asked for a refund, because my support requests were ignored. So based on what has been written to halbertech:

=======================

@ Mark Dulisse

Please remove me from all your customer and subscriber lists, as well as product membership areas.

I will take my business elsewhere.

========================

I am shocked that any vendor can write in such a way to any client or potential client.

Cheers

Peter

Peter,

You really have not a clue what some people will do at a help desk, the harassment, the false claims, the language, and the serial refunder of wso's of some people. We have heard pretty much every story out there.

This is what is usually comes to. I have a certain refund policy. On some, it is refund 100% without questions. On another product, it can be refund with a disclaimer, that we will refund only if product does not work. Same thing as a car, etc....

Product vendors get emails like this:

Refund me immediately [and it can be a Sunday the send this], or I will discredit your name, I will go to Warrior Forum and other forums, and say bad things about you, I will go to social media sites and do the same thing, etc....

What they are doing is actually illegal.

My response has always been to hold to the refund policy on the salespage, no matter how much they threaten.

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kpmedia

11 years ago

Where's the beef?
All I see is the usual WF "blah blah blah" but no important info.

This appears to mostly be "feel good" software that does nothing really. To truly secure WordPress, it starts with the server. If you want to truly secure WordPress, I know of about a dozen things that will secure it up tight, and does not require silly $75 software.

.
.

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Mark Dulisse

10 years ago

Originally Posted by kpmedia

Where's the beef?
All I see is the usual WF "blah blah blah" but no important info.

This appears to mostly be "feel good" software that does nothing really. To truly secure WordPress, it starts with the server. If you want to truly secure WordPress, I know of about a dozen things that will secure it up tight, and does not require silly $75 software.

.
.

Yes, it starts with server, and if you would see what software does, it changes settings from your server.

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Kingfish85 10 years ago

Originally Posted by Mark Dulisse

Yes, it starts with server, and if you would see what software does, it changes settings from your server.

Lol except for the fact when I started question the security methods being used, you went into broken record mode telling me to direct all concerns to your helpdesk. :rolleyes:
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Anyone used Domain Security Pro?

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