Hostgators Actions Close to Criminal... Stay Away From Hostgator!

12 years ago

May I ask what happened? Years ago, I used HostGator with no problem. Was this issue confined just to your account, to your server, or to their whole network? I've always followed HostGator - I've been interested in how they are performing after the sale.

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shanepax23

12 years ago

no, their problem is widespread. since the buy out and migration to provo datacenter (which they did without any kind of notice to customers) they have went from being a hosting company to a company that is just trying to get as many auto drafts as possible before they disappear.

They have totally abandoned their customers. Just take a look around the web and you will see

Originally Posted by eZyros

May I ask what happened? Years ago, I used HostGator with no problem. Was this issue confined just to your account, to your server, or to their whole network? I've always followed HostGator - I've been interested in how they are performing after the sale.

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JosephC 12 years ago

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- shanepax23 12 years ago
  
  yep, what ever you do, do not. this is day 4 of everything being gone. It's not just me fellas
  
  Originally Posted by joecason
  
  Thanks for the post, this is a little scary for me I almost became a reseller! lol
  
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  Robert02011 12 years ago
  
  I find it hard to believe maybe you are a disgruntled user and not the overview of the Hostgator company.
  
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  Kingfish85 12 years ago
  
  Originally Posted by Robert02011
  
  I find it hard to believe maybe you are a disgruntled user and not the overview of the Hostgator company.
  
  What do you find hard to believe? :confused: What about all of the others?
  
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  heavysm 12 years ago
  
  Originally Posted by Robert02011
  
  I find it hard to believe maybe you are a disgruntled user and not the overview of the Hostgator company.
  
  Considering there are many disgruntled users I believe that reflects on HG as a whole, so your view is valid but in an odd way I don't think you intended lol
  
  It isn't just this thread discussing the horrors of HG, there are several and I'm pretty sure the trend will stay the same. People will complain, a handful who are evidently doing ok with HG will defend them, and the rest of us who have dealt with and moved on from them will try to bring light to those still struggling with them.
  
  It's a pretty maddening process really. It's just a hope that a good spike of traffic hits places like webhostingtalk so more people realize how many other options for hosting there are, rather than just fan boarding on HG riding on the dead and disheveled coat tail of it's exceptional and but long gone reputation.
  
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Karen Blundell 12 years ago

There are tons and tons of Hostgator clients in this forum - I will be watching this thread to see if it is as widespread as the OP has said - if it is - holy moly! The you-know-what- will hit the fan!

Glad I don't have hosting with them
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eZyros

12 years ago

I'm sorry to hear this. That's rather disappointing. I don't think it's what Brent had in mind before the sale. Was the migration itself botched or are there other factors? Do you know if they laid off any staff members on the customer service side? Seems as though that might be one of the larger issues from my reading.

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shanepax23

12 years ago

here's the thing guys, I've been a LOYAL customer of hostgator for years. I have referred countless clients to them for service. I was one of HG's biggest fans and of Brent. But it's not the same company anymore.

Update: here is their final statements: they are quoting section 16 of tos that they are not responsible for the loss of property....

Originally Posted by eZyros

I'm sorry to hear this. That's rather disappointing. I don't think it's what Brent had in mind before the sale. Was the migration itself botched or are there other factors? Do you know if they laid off any staff members on the customer service side? Seems as though that might be one of the larger issues from my reading.

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shanepax23

12 years ago

yes, I think in so many words, it was botched completely. and you are right, I feel sorry for Brent because his team was excellent in my opinion for the most part. I rarely had any issues and if I did the techs would fix it immediately. they would go the extra mile to help you but that's all a thing of the past.

yes, employees there are dropping like flies. Take a look here

The Blog of Helios: HostGator, I Found Your Problem In Employee Turnover.....

Originally Posted by eZyros

I'm sorry to hear this. That's rather disappointing. I don't think it's what Brent had in mind before the sale. Was the migration itself botched or are there other factors? Do you know if they laid off any staff members on the customer service side? Seems as though that might be one of the larger issues from my reading.

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rosetrees

12 years ago

My HG sites are still up.

I have noticed a serious reduction in speed recently.

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Lucian Lada

12 years ago

@Shane:

1) My Hostgator-hosted websites are up and running.
2) I don't believe they're required to announce customers they're moving their websites from one data center to another. It's an internal affair, so to speak.
3) I'm sorry, but your statement, "Their data center is down and it's not coming back up. they are going try and stall until they can go through as many auto draft payments they can then they are going to disappear with everyone's money and property." is borderline ridiculous. It sounds more like a conspiracy theory than reality. Even if that was their intention, they're not that dumb to proceed with it and risk a class action.

However, I do see many of these complains recently, and that makes we wonder ...

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shanepax23

12 years ago

yes, they are required to give a notice

you say it's ridiculous lol.. that's what they want you to believe. Just wait until it happens to you and I promise you will have a entirely different tone.

Originally Posted by Lucian Lada

@Shane:

1) My Hostgator-hosted websites are up and running.
2) I don't believe they're required to announce customers they're moving their websites from one data center to another. It's an internal affair, so to speak.
3) I'm sorry, but your statement, "Their data center is down and it's not coming back up. they are going try and stall until they can go through as many auto draft payments they can then they are going to disappear with everyone's money and property." is borderline ridiculous. It sounds more like a conspiracy theory than reality. Even if that was their intention, they're not that dumb to proceed with it and risk a class action.

However, I do see many of these complains recently, and that makes we wonder ...

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RobinInTexas

12 years ago

Originally Posted by shanepax23

yes, they are required to give a notice

you say it's ridiculous lol.. that's what they want you to believe. Just wait until it happens to you and I promise you will have a entirely different tone.

Where does it say in their TOS that they are required to give notice?

That said, HG sucks, and I'm moving my sites from their servers, and recommending to any one who asks that they not get any new hosting accounts with any EIG host. I'm not going to panic of go running around screaming that I've been screwed. EIG is just a business that's looking for volume business and is placing product quality and customer service last, just like AOL did in the 90's mailing out millions of CDs looking to sign up customers.

For what it's worth I came up with a short list of shared hosting providers that seem reasonable and don't get many bad reviews:
Glowhost
Frog Host - Web Hosting
Site5 Web Hosting
Siteground
JaguarPC
Arvixe
PacificHost

I moved several of my sites to Glowhost, because they seemed to be the best deal for me. They handled the relocation of more than 25 sites without a glitch, no downtime and so far (about a month) everything's been ok.

Hostgator, Hostmonster, Bluehost, Ipage, JustHost and FatCow are all heavily promoted hosts that are owned by EIG and are all hosted in the same datacenter owned by EIG and are quickly gaining a reputation for bad customer service and lousy performance.
See a complete list of EIG sites [to stay away from]here:
Endurance International Group - Wikipedia, the free encyclopedia

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Mike Anthony

12 years ago

Originally Posted by Lucian Lada

2) I don't believe they're required to announce customers they're moving their websites from one data center to another. It's an internal affair, so to speak.

Originally Posted by RobinInTexas

Where does it say in their TOS that they are required to give notice?

I really don't know what you guys are talking about. You must not do a lot of hosting. Its standard practice in the industry to notify when there is a move for the obvious reason that a move always entails the possibility of problems and downtime. Its nowhere close to being an "internal affair" since it potentially impacts customers.

I was never as impressed with Hostgator as most on this board were but sounds like they have gotten worse and yes there will always be people doing fine since by the sheer size and amount of servers they have they would have to really, really really really impossibly suck for all of them to be down at the same time.

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shanepax23

12 years ago

What I meant by "widespread" is that it is not just me, this is happened to many folks.

you are absolutely right

Originally Posted by Mike Anthony

I really don't know what you guys are talking about. You must not do a lot of hosting. Its standard practice in the industry to notify when there is a move for the obvious reason that a move always entails the possibility of problems and downtime. Its nowhere close to being an "internal affair" since it potentially impacts customers.

I was never as impressed with Hostgator as most on this board were but sounds like they have gotten worse and yes there will always be people doing fine since by the sheer size and amount of servers they have they would have to really, really really really impossibly suck for all of them to be down at the same time.

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RobinInTexas

12 years ago

Originally Posted by Mike Anthony

I really don't know what you guys are talking about. You must not do a lot of hosting. Its standard practice in the industry to notify when there is a move for the obvious reason that a move always entails the possibility of problems and downtime. Its nowhere close to being an "internal affair" since it potentially impacts customers.

I was never as impressed with Hostgator as most on this board were but sounds like they have gotten worse and yes there will always be people doing fine since by the sheer size and amount of servers they have they would have to really, really really really impossibly suck for all of them to be down at the same time.

What you call standard practice does not become an obligation on a company that doesn't give a s*** about customer service/satisfaction.

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shanepax23 12 years ago

Originally Posted by RobinInTexas

What you call standard practice does not become an obligation on a company that doesn't give a s*** about customer service/satisfaction.

that's about as good as it can be said
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An Al

12 years ago

Originally Posted by Mike Anthony

I really don't know what you guys are talking about. You must not do a lot of hosting. Its standard practice in the industry to notify when there is a move for the obvious reason that a move always entails the possibility of problems and downtime. Its nowhere close to being an "internal affair" since it potentially impacts customers.

Following a standard practice and being required to do it are two different things. Just because it's what companies typically do doesn't mean they are required to do it.

I was never as impressed with Hostgator as most on this board were

Neither was I.

Originally Posted by Sean Fry

I think YOU need to chill out. If you're relying on a site that "puts food on your table" and you're using shared hosting for that site, then it's YOUR fault, not theirs.

Get a dedicated server. I can't believe this needs to be explained to you.

Wait...what, lol? If someone pays for shared hosting, they have no right to get the service they are paying for, lol?

Somebody needs something explained to them alright, lol.

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eZyros

12 years ago

Originally Posted by RobinInTexas

Where does it say in their TOS that they are required to give notice?

That said, HG sucks, and I'm moving my sites from their servers, and recommending to any one who asks that they not get any new hosting accounts with any EIG host. I'm not going to panic of go running around screaming that I've been screwed. EIG is just a business that's looking for volume business and is placing product quality and customer service last, just like AOL did in the 90's mailing out millions of CDs looking to sign up customers.

For what it's worth I came up with a short list of shared hosting providers that seem reasonable and don't get many bad reviews:
Glowhost
Frog Host - Web Hosting
Site5 Web Hosting
Siteground
JaguarPC
Arvixe
PacificHost

I moved several of my sites to Glowhost, because they seemed to be the best deal for me. They handled the relocation of more than 25 sites without a glitch, no downtime and so far (about a month) everything's been ok.

Hostgator, Hostmonster, Bluehost, Ipage, JustHost and FatCow are all heavily promoted hosts that are owned by EIG and are all hosted in the same datacenter owned by EIG and are quickly gaining a reputation for bad customer service and lousy performance.
See a complete list of EIG sites [to stay away from]here:
Endurance International Group - Wikipedia, the free encyclopedia

Maybe they've improved since, but just a word of warning on JaguarPC .... I purchased several VPS' from them a few years ago. Had nothing but problems. Left after about two months.

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larryboy03

12 years ago

All my sites are performing well and everything seem fine on my side

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shanepax23 12 years ago

like I said, your time is coming. You will see. and you will be Irate when it happens to you

Originally Posted by larryboy03

All my sites are performing well and everything seem fine on my side
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- kpmedia 12 years ago
  
  Originally Posted by shanepax23
  
  like I said, your time is coming.
  
  More people need to realize this. All the HG cheerleaders out there are either
  (1) not migrated
  (2) on not-full capacity server
  
  Move, and all hell breaks loose.
  EIG fills the server to the brim, and all hell breaks loose.
  
  Either that, or they have plain jane HTML sites with almost no traffic. HG runs those well! :rolleyes:
  
  I've been warning people of this since June 2012, almost a year and a half ago. Those of us with our end to the ground in this industry knew that was going to happen. When EIG buys something, it's ruined.
  
  I've expanded on this in many of my other posts at WF. Search for them.
  
  Originally Posted by Sean Fry
  
  Get a dedicated server. I can't believe this needs to be explained to you.
  
  Hostgator dedicated servers are total garbage. I tested them for several months, and the best HG dedicated server was worse than a budget unmanaged VPS. The only host it would perform better than is a VPS from one of the crappiest hosts I've ever used (Urpad).
  
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  .
  
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teknetz

12 years ago

My sites appear to be operating normally as well. But then again I had no idea they were going through a migration or had been sold. I have been with them for years now.
Is this real? Can someone else confirm? Is anyone else experiencing the same thing?

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shanepax23

12 years ago

just do your research on hostgator. you can't miss it. just search hostagor problems or hostgator provo data center problems and you will see.

yes, you had know idea just like everyone else that your property was moved to provo to cut corners and save money. and yes, hostgator was sold to eig

Originally Posted by teknetz

My sites appear to be operating normally as well. But then again I had no idea they were going through a migration or had been sold. I have been with them for years now.
Is this real? Can someone else confirm? Is anyone else experiencing the same thing?

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teknetz

12 years ago

I just noticed there isnt a single signature on this thread.. something wrong with WF?

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100k

12 years ago

My sites are still up and in fact the speed is better

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shanepax23

12 years ago

I always like these kinds of replies from faceless people

Originally Posted by 100k

My sites are still up and in fact the speed is better

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Kingfish85

12 years ago

Originally Posted by shanepax23

I always like these kinds of replies from faceless people

You're not going to convince many on this forum - it's been hammered down over the years by the affiliates. Most of which have A: never used another host & B: do not monitor their sites.

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shanepax23

12 years ago

what's that supposed to mean? I don't have to convince anyone. I don't have to

Originally Posted by Kingfish85

You're not going to convince many on this forum - it's been hammered down over the years by the affiliates. Most of which have A: never used another host & B: do not monitor their sites.

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Kingfish85 12 years ago

Originally Posted by shanepax23

what's that supposed to mean? I don't have to convince anyone. I don't have to

I know this! What I mean is you're going to get 500 people replying here saying there's nothing wrong. OR one line replies like "mine are up"
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- shanepax23 12 years ago
  
  Oh, ok. I understand. Thanks
  
  Originally Posted by Kingfish85
  
  I know this! What I mean is you're going to get 500 people replying here saying there's nothing wrong. OR one line replies like "mine are up"
  
  Thanks
  
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100k

12 years ago

Originally Posted by shanepax23

I always like these kinds of replies from faceless people

LOL you think I am a hostgator employee that has been on here since 2011 secretly pushing to join hostgator ?

If so, then you have sussed me out, Dick Tracy!

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kpmedia

12 years ago

Originally Posted by 100k

LOL you think I am a hostgator employee that has been on here since 2011 secretly pushing to join hostgator ? If so, then you have sussed me out, Dick Tracy!

Given the amount of newbie spam for HG on forums and blog comments -- WHT especially -- it's highly suspected. It remind me of some of the shenanigans that goes on in politics. Most of the people on Fiverr have no ethics, and it's easy to pay some dipstick $5 to go post crap. Nothing more than shill spam.

Seasoned hosting users never suggest Hostgator. Just newbies and sploggers.

.
.

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100k

12 years ago

Originally Posted by kpmedia

Given the amount of newbie spam for HG on forums and blog comments -- WHT especially -- it's highly suspected. It remind me of some of the shenanigans that goes on in politics. Most of the people on Fiverr have no ethics, and it's easy to pay some dipstick $5 to go post crap. Nothing more than shill spam.

Seasoned hosting users never suggest Hostgator. Just newbies and sploggers.

.
.

You will find that there are many respectable and seasoned members on this board and many other internet marketing boards that would gladly recommend HG.

May I suggest you get of your high horse and you take these 2 fingers?

\ /

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kpmedia

12 years ago

You will find that there are many respectable and seasoned members on this board and many other internet marketing boards that would gladly recommend HG. May I suggest you get of your high horse and you take these 2 fingers?

No.

When it comes to hosting, this forum is sadly misinformed. I often find it ironic that an affiliate forum has so many members that are fooled by fake affiliate sites pushing "top 10" hosts. Those sites are NOT there to help you. Sadly, that's apparently what many members here know. If it's not on that sham list, they've never heard of it.

Hostgator is the Walmart of hosting, and it's not at all representative of the hosting industry as a whole. It has lots of flaws, even pre-EIG. Most Hostgator users are stunned by quality/speed/uptime/techs/etc when they use a better host. Like eating at the Walmart deli for months/years, then discovering a real deli like McAlister's or Jason's.

Same for those using other cheap "unlimited" hosts like 1&1, Yahoo, Godaddy, etc. It's junk.

The users you speak of may be skilled//experienced at some thing, but hosting isn't one of them. I've had sites for 15+ years now (not quite 20). I've been around the block a few times.

Tip: Learn from my mistakes and successes. That's what wise people do.

Going back to your quoted text, there's a VERY suspicious pattern to newbie postings for the past two years. It's something that many site owners have noticed. It's some kind of half@ssed "PR" spam that comes in waves.

.
.

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Kingfish85

12 years ago

Originally Posted by kpmedia

eating at the Walmart deli for months/years, then discovering a real deli like McAlister's or Jason's.

.
.

Speaking of, I am eating a Jason's Deli right now in Raleigh! +1 for Jason's Deli.

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kpmedia

12 years ago

Originally Posted by Kingfish85

Speaking of, I am eating a Jason's Deli right now in Raleigh! +1 for Jason's Deli.

Try the ham muffaletta if you've never had it. They just load it down with olives, and it's so yummy. The location near me is like a big crowded warehouse, so I rarely go unless I'm taking it to go.

Sorry to go OT, but that stuff is good! :p

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heavysm

12 years ago

Originally Posted by 100k

You will find that there are many respectable and seasoned members on this board and many other internet marketing boards that would gladly recommend HG.

May I suggest you get of your high horse and you take these 2 fingers?

/

Originally Posted by kpmedia

Given the amount of newbie spam for HG on forums and blog comments -- WHT especially -- it's highly suspected. It remind me of some of the shenanigans that goes on in politics. Most of the people on Fiverr have no ethics, and it's easy to pay some dipstick $5 to go post crap. Nothing more than shill spam.

Seasoned hosting users never suggest Hostgator. Just newbies and sploggers.

.
.

I have a few buddies that do 5 figures monthly with SEO and they have HG on their personal money sites. Now, hosting isn't a topic we talk about often but it did surprise me that we are now in late 2013 (damn, is it almost 2014 already?? :confused

and they are still with HG.

Most people on the WF that use HG only have it because it was functional for them and they have had very few problems with them. That's how HG is supposed to be with ALL of it's users but that's been far from the case especially during the last year or so.

I might honestly be with them still if not for their deteriorating customer service. Thankfully my sites weren't that slow with them, but solid customer service counts just as equally for performance in my book, so i left.

Had i not moved from them my next step was to setup a dedicated server with them. Now I'm just curious how that would have worked out considering that I would have gone ballistic if the single site that would have been on that server went down for any reason.

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kpmedia

12 years ago

Originally Posted by heavysm

Had i not moved from them my next step was to setup a dedicated server with them. Now I'm just curious how that would have worked out considering that I would have gone ballistic if the single site that would have been on that server went down for any reason.

It would have been as slow as a budget VPS, which is a third (often less) cost. That's only barely better than the low-end shared hosting that HG already offered. Sometimes worse. You'd have been ripped off.

The first time I saw test results on those servers, I thought surely it was a mistake. Nope. I have several dedicated servers around the world, but compared it to the ones I have at Namecheap. Comparable price, similar location. The server was 10x faster. That's not an exaggeration either. Literally, 10 times faster. The only VPS that performed worse was from Urpad, which is a known-crappy VPS host.

Interesting note, but not surprising: High-end VPS hosts like MediaTemple and EuroVPS were sometimes even faster I/O than the Namecheap dedicated server, because they use true cloud architecture. (Keyword = true. Most "clouds" are BS, especially anything powered by OnApp.) But the dedicated has far more resources, of course. (I/O speed isn't the only thing!)

Where did you move? Hopefully a good host.

My other posts on WF give more details on various things. Search for them, read those too.

.
.

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remodeler

12 years ago

Originally Posted by kpmedia

No.

When it comes to hosting, this forum is sadly misinformed. I often find it ironic that an affiliate forum has so many members that are fooled by fake affiliate sites pushing "top 10" hosts. Those sites are NOT there to help you. Sadly, that's apparently what many members here know. If it's not on that sham list, they've never heard of it.

Hostgator is the Walmart of hosting, and it's not at all representative of the hosting industry as a whole. It has lots of flaws, even pre-EIG. Most Hostgator users are stunned by quality/speed/uptime/techs/etc when they use a better host. Like eating at the Walmart deli for months/years, then discovering a real deli like McAlister's or Jason's.

Same for those using other cheap "unlimited" hosts like 1&1, Yahoo, Godaddy, etc. It's junk.

The users you speak of may be skilled//experienced at some thing, but hosting isn't one of them. I've had sites for 15+ years now (not quite 20). I've been around the block a few times.

Tip: Learn from my mistakes and successes. That's what wise people do.

Going back to your quoted text, there's a VERY suspicious pattern to newbie postings for the past two years. It's something that many site owners have noticed. It's some kind of half@ssed "PR" spam that comes in waves.

.
.

I want to thank you for your posts in this thread. I have to admit that I was one who had been with HG for more than 7 years and had no idea of all the events going on. I wasn't real happy with the support when a billing problem arose, but hey, my sites were up and I just put up with it. Well, that has now changed. I'm moving over to Stablehost.

Thanks

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sandman123

12 years ago

Been using them for a couple of years but at the moment their speed is abysmal.

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Texjd

12 years ago

Went through a similar scenario about two weeks ago when they moved 26 of my domains and about half were up and down for a week. One domain they even lost (not kidding - it was on a dedicated IP and they couldn't find the files or backup) the files.

After about two hours on support I decided this is a waste of my time since the techs had no clue. I found a new hosting company and transferred everything that night (a long night I might add).

Anyone who hangs around and waits for it to happen to them is crazy. It's not if, it's when based on what I've seen for myself and many others. Up to you but if you have revenue coming in from your websites I wouldn't risk it.

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1 reply

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shanepax23

12 years ago

You are right on the money. It will happen to you!

Originally Posted by Texjd

Went through a similar scenario about two weeks ago when they moved 26 of my domains and about half were up and down for a week. One domain they even lost (not kidding - it was on a dedicated IP and they couldn't find the files or backup) the files.

After about two hours on support I decided this is a waste of my time since the techs had no clue. I found a new hosting company and transferred everything that night (a long night I might add).

Anyone who hangs around and waits for it to happen to them is crazy. It's not if, it's when based on what I've seen for myself and many others. Up to you but if you have revenue coming in from your websites I wouldn't risk it.

Thanks

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dronehawk

12 years ago

Iam also getting dissattisfied with them. Two days ago I had a problem;my cpanel link wasn't working and when I contacted them, they reset my password

(which was actually not the problem).
I have also experienced some downtimes recently. If they go on like then, they may lose our customer loyalty

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adcnet

12 years ago

10 years with them only 1 issue ever and that was when they moved my server without telling me

I think you need to chill out!

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shanepax23

12 years ago

I can't wait til they do this to you and you lose thousands of dollars and it takes food off your table. I can't wait to tell you to CHILL OUT

Originally Posted by adcnet

10 years with them only 1 issue ever and that was when they moved my server without telling me

I think you need to chill out!

Thanks
1 reply

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GlenH

12 years ago

I've had a dedicated server with HG for four years, and I couldn't be more pleased with their service and speed, and I had no downtime at all during their data-center changes

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1 reply

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kpmedia

12 years ago

Originally Posted by GlenH

I've had a dedicated server with HG for four years, and I couldn't be more pleased with their service and speed, and I had no downtime at all during their data-center changes

HG dedicated server run about 1/4 to 1/2 the speed of even a good VPS, much less better dedicated servers, but cost $150. That's insane. It's not worth that. If you want a dedicated box, at least get a good host -- EuroVPS, LiquidWeb, Namecheap, etc. RAID-10 SAS, 100mbit minimum port, etc. I think HG still limits dedicated ports to 20mbit-60mbit or so. If not on paper, then in effect (network congestion out the @ss). The drives are desktop SATA drives. Pathetic.

There are better hosts. Cheaper, too. (You are NOT getting what you pay for with HG.)

Since June 2012, there is no Hostgator company. It's EIG now.

.
.

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bboretsky 12 years ago

Originally Posted by adcnet

10 years with them only 1 issue ever and that was when they moved my server without telling me

I think you need to chill out!

Hi adcnet. That is an interesting attitude. However, how would you feel if your car insurance was moved from a company that had provided you with superior service for 10 years to a company who could care less and they didn't tell you? Then, when it was time to file a claim you found out you were now represented by a company that gave you the run around, screwed up your claim and your car was busted and you couldn't get to work to make a living for a while. Would you want someone to tell you to chill out while your income was being wrecked?

If you read the thread, you would realize that the issue here isn't just that a bunch of income producing work was moved to an inferior provider, but that the work product was destroyed in the process.
- Thanks
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zcrafts

12 years ago

This issue has occurred due EIG purchase and lack of attention : Directi acquired by EIG, another BIG purchase. | Web Hosting Answers read this if a Investment company keeps on purchasing huge hosting companies and keep migrating them to there servers they will loose your data and hardly pay any attention to small customer.. worth to move away.

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Jesse Helms

12 years ago

oh nice, I was about to go through them or hosting! what seems to be the go-to right now?

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techsavvy

12 years ago

Hi shanepax23.

Thanks for letting us know despite warriors had no problems then... but I am aware about Hostagor and EIG company Took over.

Well done, You are spotted on Hostagor.

I am researching few web hosting and VPS hosting (Liquidweb, I think) it's reliable but bit costly . I was told by someone who uses their service are top class ,very helpful,Fast

Site5.com and I know Kingfish85 by read his threads, currently gives good solid informations or advices about web hosting or VPS.

Kingfish85 have his web hosting called Veero tech/web hosting and did his WSO special offer recently.
Unfornately,I didnt get it at that right time.

KingFish85, please PM me o advise my budget web hosting/VPS?? ;-)

Tech savvy

Thanks
1 reply

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shanepax23

12 years ago

I'm right with you. to be honest I don't know what to do or where to go. This just made me realize what I had with the real hostgator. we put our livelyhood in the hands of our hosting company. We have to be able to trust them. I don't know who to trust anymore? I'm gonna be real with you, I need help. I can't lose my business more than what I already have.

Please help!!

Update!! Guess what guys.. they are down AGAIN!! this is 5 days straight

look, turnkeyimsolutions.com

Originally Posted by techsavvy

Hi shanepax23.

Thanks for letting us know despite warriors had no problems then... but I am aware about Hostagor and EIG company Took over.

Well done, You are spotted on Hostagor.

I am researching few web hosting and VPS hosting (Liquidweb, I think) it's reliable but bit costly . I was told by someone who uses their service are top class ,very helpful,Fast

Site5.com and I know Kingfish85 by read his threads, currently gives good solid informations or advices about web hosting or VPS.

Kingfish85 have his web hosting called Veero tech/web hosting and did his WSO special offer recently.
Unfornately,I didnt get it at that right time.

KingFish85, please PM me o advise my budget web hosting/VPS?? ;-)

Tech savvy

Thanks
1 reply

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Kingfish85

12 years ago

Originally Posted by shanepax23

Oh, ok. I understand. Thanks

No worries.

Originally Posted by techsavvy

Hi shanepax23.

Thanks for letting us know despite warriors had no problems then... but I am aware about Hostagor and EIG company Took over.

Well done, You are spotted on Hostagor.

I am researching few web hosting and VPS hosting (Liquidweb, I think) it's reliable but bit costly . I was told by someone who uses their service are top class ,very helpful,Fast

Site5.com and I know Kingfish85 by read his threads, currently gives good solid informations or advices about web hosting or VPS.

Kingfish85 have his web hosting called Veero tech/web hosting and did his WSO special offer recently.
Unfornately,I didnt get it at that right time.

KingFish85, please PM me o advise my budget web hosting/VPS?? ;-)

Tech savvy

I thought I replied back to your PM, perhaps it didn't send!? We've re-opened our 50% off first month offer here on the forum for VeeroTech. There's also a 20% recurring discount available, it depends on the preference & budget.

(looking through my PM's I don't see one from you. I get so many pm's throughout the day, it would be best to shoot me an email through our website.)

Originally Posted by shanepax23

I'm right with you. to be honest I don't know what to do or where to go. This just made me realize what I had with the real hostgator. we put our livelyhood in the hands of our hosting company. We have to be able to trust them. I don't know who to trust anymore? I'm gonna be real with you, I need help. I can't lose my business more than what I already have.

Please help!!

Update!! Guess what guys.. they are down AGAIN!! this is 5 days straight

look, turnkeyimsolutions.com

That's nuts - have they given you any updates at all? Do you have backups of your sites? I bet you that when it comes back up, if you check where the IP's route to, they'll be in a different datacenter. Nice cover-up for a move...

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shanepax23

12 years ago

Originally Posted by Kingfish85

No worries.

I thought I replied back to your PM, perhaps it didn't send!? We've re-opened our 50% off first month offer here on the forum for VeeroTech. There's also a 20% recurring discount available, it depends on the preference & budget.

(looking through my PM's I don't see one from you. I get so many pm's throughout the day, it would be best to shoot me an email through our website.)

That's nuts - have they given you any updates at all? Do you have backups of your sites?

I just recorded a call to one of their supervisors "robert" who is a complete asshole. you will hear everything. and no, they didn't send the backups to me he promised and you will hear why in the call.

Thanks

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Kingfish85

12 years ago

Originally Posted by shanepax23

I just recorded a call to one of their supervisors "robert" who is a complete asshole. you will hear everything. and no, they didn't send the backups to me he promised and you will hear why in the call.

How much storage are you using? A few GB or a lot more? We did a large migration out of there a few weeks ago (200+GB & 300+ sites) and the servers were up & down while transferring. It was a nightmare. The backup jobs would cut off, connections throttled, then complete connectivity lost. I really feel for you....

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shanepax23

12 years ago

I was in the middle of moving everything to site 5 and doing backups and my whm went down so I can't even move anything

Originally Posted by Kingfish85

How much storage are you using? A few GB or a lot more? We did a large migration out of there a few weeks ago (200+GB & 300+ sites) and the servers were up & down while transferring. It was a nightmare. The backup jobs would cut off, connections throttled, then complete connectivity lost. I really feel for you....

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savo

12 years ago

I was given notice

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Gladiator

12 years ago

I have been with Hostgator for many years never had problem but after reading this thread, I think it is time to look at other options! Since Hostgator has been acquired by EIG Can you all recommend better hosting and support for resellers hosting and good VPS hosting companies.

Andre

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shanepax23

12 years ago

well, I've settled on site 5 so I guess we will see. For what it's worth, the guys at site 5 have responded to every email I have sent them in less then 5 minutes and have been very helpful with a personal touch that seems very sincere in there wishing to help. This is just the start but I can tell you the communication is night and day compared to what EIG is offering customers right now.

Originally Posted by Gladiator

I have been with Hostgator for many years never had problem but after reading this thread, I think it is time to look at other options! Since Hostgator has been acquired by EIG Can you all recommend better hosting and support for resellers hosting and good VPS hosting companies.

Andre

Thanks
3 replies

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BeginningWarrior

12 years ago

I was a HG reseller, affiliate and customer. Then their service began to suck. Slow speeds, downtime and more. Migration to the new datacenter went seamlessly for my sites and those of my clients, but no difference in speed whatsoever.

Surprise of surprises when I went to the linked article on EIG from the forum, only to discover the provider I've moved to, iPage, is another EIG company. The difference? So far excellent tech support, great load times and no downtime. Fortunately if things go south at iPage refunds are available anytime, prorated of course.

The truth is I was wary because of the deal I got on hosting, 1.00 per month for unlimited bandwidth, domains and quite a few addons to boot that were free. I spent some time on the phone with tech support prior to purchasing, and checked to see how quickly a couple of sites loaded in my browser. Te speeds were excellent considering the size of the sites. Even though, now I'll be watching performance of iPage very closely.

There are probably many here using an EIG company that aren't aware of it. I do suggest if EIG is a hosting company someone wants to avoid they check out the list available on WikiPedia. One thing is certain for all of us here, if our sites are down or performing poorly on a server, we need to look at other hosting solutions.

Thanks
2 replies

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JB

12 years ago

Everything was going great with Hostgator up until today. I've got about 40 sites with them (including clients sites and email accounts) and today everything went down. I keep getting database connection errors across all sites and email accounts. My core business (reseller) email has been giving intermittent access in between database connection errors. I had been noticing a considerable slow down in load times since the annoying server migrations. Anyway, this messing along with the very noticeable slow down on all sites has us moving. Just set up new facilities on arivexe.com - very easy, looking to get everything over there asap, can't run the risk of losing other peoples data.

Thanks
2 replies

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David Neale

12 years ago

Same here. 60 client sites all down for several hours and still down. That's unacceptable as it's Hostgators job to provide enough redundancy that this shouldn't happen.

There are dozens of reseller servers affected, probably 100's of thousands of sites.

http://forums.hostgator.com/performa...s-t298426.html

Originally Posted by JB

Everything was going great with Hostgator up until today. I've got about 40 sites with them (including clients sites and email accounts) and today everything went down. I keep getting database connection errors across all sites and email accounts. My core business (reseller) email has been giving intermittent access in between database connection errors. I had been noticing a considerable slow down in load times since the annoying server migrations. Anyway, this messing along with the very noticeable slow down on all sites has us moving. Just set up new facilities on arivexe.com - very easy, looking to get everything over there asap, can't run the risk of losing other peoples data.

Thanks
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jgates

12 years ago

Our reseller clients have been down for hours now after we were recently migrated over the weekend. Haven't had issues previously. The most I've got from support today is that it's emergency maintenance, unrelated to the migration. There is no estimated time of resolution and no-one will say what the cause is. Our reseller server isn't listed on the HG support forum page but I'm assured it is being worked on.

With other hosts, support will usually give some indication of the cause once known ie hardware failure etc. 6hrs in and can't get any info.

Has anyone used arvixe. Looking at site5 and arvixe at the moment.
Want to (hopefully) transfer WHMCS across and will need as seamless a migration as possible for clients. Customers already not happy at losing business (esp e-commerce stores) so want to keep downtime to a minimum (once I can access cpanel to backup sites).

Thanks
1 reply

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JB

12 years ago

Originally Posted by jgates

Has anyone used arvixe. Looking at site5 and arvixe at the moment.
Want to (hopefully) transfer WHMCS across and will need as seamless a migration as possible for clients. Customers already not happy at losing business (esp e-commerce stores) so want to keep downtime to a minimum (once I can access cpanel to backup sites).

Just got setup on arivexe, pretty smooth sailing so far although we haven't got everyhing setup yet. All in all happy with their setup and customer service so far.

Thanks
1 reply

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jgates

12 years ago

Every time I contacted support during the outage I had the same response - no info on the cause or ETA etc but tonight I had a more forthcoming support guy who came me some background info which some may find useful...

EIG owns the Provo DC.
Hostgator was leasing data centre space at Softlayer, Houston.
EIG was building a new DC in Houston (Cyrus One) but the original lease arrangement was set to expire before the new Houston DC was completed.

Hence migrating HG clients to Provo, which was a spectacular failure.

The Houston DC is now running and clients are being migrated back to Houston. I've also been told no other EIG companies will be running from this new data centre at this point (some 3rd party leases but not EIG co's).

All of my sites are being migrated to Houston right now so I'll see how this goes!

Thanks
2 replies

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Kingfish85

12 years ago

Originally Posted by jgates

Every time I contacted support during the outage I had the same response - no info on the cause or ETA etc but tonight I had a more forthcoming support guy who came me some background info which some may find useful...

EIG owns the Provo DC.
Hostgator was leasing data centre space at Softlayer, Houston.
EIG was building a new DC in Houston (Cyrus One) but the original lease arrangement was set to expire before the new Houston DC was completed.

Hence migrating HG clients to Provo, which was a spectacular failure.

The Houston DC is now running and clients are being migrated back to Houston. I've also been told no other EIG companies will be running from this new data centre at this point (some 3rd party leases but not EIG co's).

All of my sites are being migrated to Houston right now so I'll see how this goes!

Many were also told that they were being "upgraded" not migrated to a completely different datacenter, then lied to about hardware failures etc etc.

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kpmedia

12 years ago

Originally Posted by jgates

Every time I contacted support during the outage I had the same response - no info on the cause or ETA etc but tonight I had a more forthcoming support guy who came me some background info which some may find useful...

EIG owns the Provo DC.
Hostgator was leasing data centre space at Softlayer, Houston.
EIG was building a new DC in Houston (Cyrus One) but the original lease arrangement was set to expire before the new Houston DC was completed.

Hence migrating HG clients to Provo, which was a spectacular failure.

The Houston DC is now running and clients are being migrated back to Houston. I've also been told no other EIG companies will be running from this new data centre at this point (some 3rd party leases but not EIG co's).

All of my sites are being migrated to Houston right now so I'll see how this goes!

That story has been mangled.

- Cyrus One has several DCs in Texas
- Hostgator was also in Softlayer Dallas. In fact, I believe that was the main DC.
- EIG doesn't own the new DC, so the promise that *only* HG would be using it is BS.
- That DC has as many issues as Provo does. And it's mostly the overloaded servers that does it.
- Regardless of location, EIG sucks, and has for 10 years.

Move to a better host. You don't deal with this BS at better hosts.

.
.

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Boatguy

12 years ago

Originally Posted by JB

Everything was going great with Hostgator up until today. I've got about 40 sites with them (including clients sites and email accounts) and today everything went down. I keep getting database connection errors across all sites and email accounts. My core business (reseller) email has been giving intermittent access in between database connection errors. I had been noticing a considerable slow down in load times since the annoying server migrations. Anyway, this messing along with the very noticeable slow down on all sites has us moving. Just set up new facilities on arivexe.com - very easy, looking to get everything over there asap, can't run the risk of losing other peoples data.

I have had the exact same problem and they support tells me that I am using to much db server resources and that I needed to reduce the amount of WP plugins I am using and to install WP Super Cache and not run too many cron jobs.

The strange thing is that I have consolidated my sites down to just a handful compared to what I had in the past and only a few WP plugins and cron jobs running than ever before! Time to bust a move not a new host I guess.

Thanks

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Reno Van Boven

12 years ago

Originally Posted by BeginningWarrior

I was a HG reseller, affiliate and customer. Then their service began to suck. Slow speeds, downtime and more. Migration to the new datacenter went seamlessly for my sites and those of my clients, but no difference in speed whatsoever.

Surprise of surprises when I went to the linked article on EIG from the forum, only to discover the provider I've moved to, iPage, is another EIG company. The difference? So far excellent tech support, great load times and no downtime. Fortunately if things go south at iPage refunds are available anytime, prorated of course.

The truth is I was wary because of the deal I got on hosting, 1.00 per month for unlimited bandwidth, domains and quite a few addons to boot that were free. I spent some time on the phone with tech support prior to purchasing, and checked to see how quickly a couple of sites loaded in my browser. Te speeds were excellent considering the size of the sites. Even though, now I'll be watching performance of iPage very closely.

There are probably many here using an EIG company that aren't aware of it. I do suggest if EIG is a hosting company someone wants to avoid they check out the list available on WikiPedia. One thing is certain for all of us here, if our sites are down or performing poorly on a server, we need to look at other hosting solutions.

I have been having exactly the same issue with them. Slow support now, 6 days to get a reply to a ticket. (used to be within 2 hours) Their servers are having nothing but slow speed issues and loads of down time. Not good to run a business with.

I have been a customer with them for nearly 6 years and am going for divorce this weekend. I have been paying them tens of thousands of dollars over the years at $375/month for a dedicated pro (managed) server. It's become absolutely crap to be honest, ever since they were bought up by EIG. iPage and iPower used to be good to until they were bought up by these guys.

I posted honest, constructive feedback on another thread about the hostgator affiliate program on the warriorforum earlier today, that thread has been removed completely. I also posted honest customer feedback on their FB page and the hostgator blog, also that has been removed.

So that is how a multi million dollar company operates now?

They really do not care about their customers any more unfortunately.

My two cents,

Reno

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upscholar200 12 years ago

I'm so sad I paid for a Year just this August.

Waste because I'm migrating my sites to a new provider.

Any way I can ask for a partial refund?
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- Kingfish85 12 years ago
  
  Originally Posted by upscholar200
  
  I'm so sad I paid for a Year just this August.
  
  Waste because I'm migrating my sites to a new provider.
  
  Any way I can ask for a partial refund?
  
  Only HostGator can tell you that......:confused:
  
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Norma Holt 12 years ago

I had a HG account and website running for some 3 years. Paid for renewal of both site and name but they did not register the name. It went out to be sold. Tried to get my money back after they failed to secure the domain again and only got a fraction of it. Lost my site, my name and my money.

DON'T have anything to do with them is my advice.
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BeginningWarrior

12 years ago

@Shanepax23 Good luck getting all your reseller sites moved. Reselling hosting through HG became such a pain in the a** I gave it up, and unless something really strikes me as good, I've got no plans to do it again. Hope it works out well for you wherever you go. And thanks for starting this thread. It seems many didn't know about the sale of HG and that sites are being migrated to new data centers.

Thanks
1 reply

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shanepax23

12 years ago

you are very welcome and thank you for your input. I'm going to try site 5 or if I can get with Kingfish and see what he has going.

Originally Posted by BeginningWarrior

@Shanepax23 Good luck getting all your reseller sites moved. Reselling hosting through HG became such a pain in the a** I gave it up, and unless something really strikes me as good, I've got no plans to do it again. Hope it works out well for you wherever you go. And thanks for starting this thread. It seems many didn't know about the sale of HG and that sites are being migrated to new data centers.

Thanks
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Kingfish85 12 years ago

Originally Posted by shanepax23

you are very welcome and thank you for your input. I'm going to try site 5 or if I can get with Kingfish and see what he has going.

If you have any questions, don't hesitate to let me know.
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trustedmarketer

12 years ago

I've never had any problems with my sites hosted at Hostgator, however, they are the worst company for paying affiliate commissions. A few of my friends purchased their hosting via my link but never conveniently got registered on Hostgator's dashboard. They eventually checked and 3 months later, I got my payment. God knows how many sales I've lost?

So I've removed the Hostgator banner from my site and replaced it with Justhost. These guys are honest as I've tested them and they pay out fast. I'm not sure about their hosting though.

Thanks
1 reply

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kpmedia

12 years ago

Originally Posted by trustedmarketer

So I've removed the Hostgator banner from my site and replaced it with Justhost. These guys are honest as I've tested them and they pay out fast. I'm not sure about their hosting though.

How nice. You recommend JustHost and don't even know how it performs. :rolleyes:

Just FYI, that's a lousy EIG host.
Hostgator and Justhost are owned by the same company, in the same location, etc.

Feel silly now?

Thanks

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visimedia

12 years ago

r u kidding? Nothing is wrong with them... lol

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art72

12 years ago

Thanks, interesting read... personally had no clue this was taking place.

My hosting plan comes due for renewal with HG/EIN in February 13', so in the meantime, I'm 'considering' upgrading to VPS with an entirely 'different' provider. While I haven't experienced any problems so far with my CPanel or site performance, the consensus of this thread screams; EIN is NOT a trusted source for developers or seasoned marketers alike.

That's enough for me to start looking elsewhere.

Appreciate the heads up!

Thanks

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nomore340

12 years ago

Hi Shana
I left Hostgator about 5 years ago, they started hosting porn sites and for personal reasons I chose to leave them. But prior to that, the service was spotty, the servers were often riddled with problems, overloaded and my websites were often unavailable. Once they took on a load of adult sites, the entire service turned to garbage.
Now I am use Site5.com and they are absolutely the best host I have ever dealt with. When I say I have had no problems for years, I mean it. Support is crazy good, and available online (direct chat) all hours. I have a semi-dedicated server with them, software and Apps are always updated, and I was able to chose my server location. As you can tell I'm very happy with them! I've been designing using various hosts for over 12 yrs now and I won't look anywhere else.

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littleacorns

12 years ago

Any helpful recommendations of good hosting alternatives?
Thanks

Thanks
2 replies

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Kingfish85 12 years ago

Originally Posted by littleacorns

Any helpful recommendations of good hosting alternatives?
Thanks

Can you give some additional details on your requirements?
- Thanks
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RobinInTexas 12 years ago

Originally Posted by littleacorns

Any helpful recommendations of good hosting alternatives?
Thanks

I still have a shared account at HostGator, and will finish migrating all my accounts elsewhere before the subscription is over. I had a couple of issues with them last week and spent over an hour on two occasions, including 30+ minutes wait, on their live chat. In both instances the tech was unable to resolve the issue, and gave me incorrect information as to the cause of the problem.
Both issues resolved themselves, or were resolved by higher level people there somewhere between 6 and 12 hours later.

Surprisingly, a new issue arose today and I was connected to a tech in under 5 minutes today and he was able to resolve it in less than 5 minutes. That doesn't reduce my resolve to leave EIG forever. I've been burnt. Once.

I came up with a short list of shared hosting providers that seem reasonable and don't get many bad reviews:
Glowhost
Arvixe
Frog Host - Web Hosting
Site5 Web Hosting
Siteground
JaguarPC
PacificHost

I moved several of my sites to Glowhost, because they seemed to be the best deal for me. They handled the relocation of more than 25 sites without a glitch, no downtime.

I also took advantage of a deal I couldn't refuse at Arvixe on Black Friday, and that is also satisfactory.

Hostgator, Hostmonster, Bluehost, Ipage, JustHost and FatCow are all heavily promoted hosts that are owned by EIG and most are hosted in the same datacenter owned by EIG and are quickly gaining a reputation for bad customer service and lousy performance.
See a complete list of EIG sites [to stay away from]here:
Endurance International Group - Wikipedia, the free encyclopedia
- [ 1 ] Thanks
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Robin

...Even if you're on the right track, you'll get run over if you just set there.
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yukon

Banned 12 years ago

Just a bunch of drama here.

HG is fine, been with them for years, sites are still up.

Thanks
1 reply

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Kingfish85 12 years ago

Originally Posted by yukon

Just a bunch of drama here.

HG is fine, been with them for years, sites are still up.

And......what about everyone else except for you that's having problems? They should all keep their mouths shut because your sites are fine right? :rolleyes:
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TheUser

12 years ago

If you want cheap and good hosting as an alternative to hostgator, I'd highly recommend hobohost. If you can get over the funny name they do a really great job. I've been with them for about a month and its exactly what I need.

Thanks
1 reply

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GlenH

12 years ago

I've had a dedicated server with HG for four years.

The only real problem in all that time was a 24 hour downtime when they switched data centers.

But they gave me a months credit on my hosting as part of their 'uptime guarantee'

And I get superb service with their 'live chat' support, with any small issues rectified straight away.

If you 'cheapskate it' a buy cheap shared hosting, I think you're asking for problems

Thanks
1 reply

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Kingfish85

12 years ago

Originally Posted by GlenH

I've had a dedicated server with HG for four years.

The only real problem in all that time was a 24 hour downtime when they switched data centers.

But they gave me a months credit on my hosting as part of their 'uptime guarantee'

And I get superb service with their 'live chat' support, with any small issues rectified straight away.

If you 'cheapskate it' a buy cheap shared hosting, I think you're asking for problems

Is your dedicated server really a dedicated server?

SSH into it & run: ifconfig

I bet you'll be surprised at what most likely reports back!

Thanks

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writetale

12 years ago

had no idea about HG. was notified about The Change, but was told everything would be ok. it was BS. i'm behind Cloudflare, had my ip's changed and knew nothing until my sites came down with the White Screen of Death. no reference by HG to any ip changes. nothing. had to go back and forth between the two to nail down what happened.

this thread does not make me feel warm and fuzzy.

exiting stage left from HG ASAP.....

they just lost a good customer.

Thanks

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NicholasCage

12 years ago

I am using hostgator with no problem..

Thanks

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webgenco

12 years ago

I have many sites on hostgator shared and dedicated hosting. I have not noticed any reduction in speed and whenever there have been issues or problems, I have been pleased with the customer service. Their cpanel is great & easy to use for newbies. I have had a couple of sites hacked, and with their backups & tech support was able to get the sites up and running again quickly. The one thing I have noticed is that the wait times for tech support is longer. This is still my preferred host for any WordPress sites. I do use a VPN for other programs and development sites.

Thanks

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TimothyW

12 years ago

Any good hosting co's that offer 24/7 PHONE support? That's why I chose hostgator.

Thanks.

-- TW

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Weblover50

12 years ago

I am an HG customer for 7 years or so. I too had lots of downtime during migration, but that is past. Both my accounts are running fine now.

I won't recommend Hostgator for dedicated hosting at all. That was never a priority and they were never good at that. Obviously hosts like Liquidweb are really good if you don't mind paying a bit extra. I would still recommend Hostgator for cheap shared hosting.

Thanks
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JB 12 years ago

Quick update from my own experience. I shifted all of my big clients off hostgator when they started messing around and downtime became a serious issue (just after the migration). I moved a lot of sites over to Arvixe which ha been great, although the sites that I left on HG seem to have completely stabilised and I haven't had any issue since. I had to get onto their support today re activating PHP3.5+ and they fixed it in less than a minute. Although I am still extremely pissed off with them because of the grief I got from clients over their downtime I reluctantly have to admit that the issue seems to have been fixed... I still won't recommend them to anyone though.
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Hostgators Actions Close to Criminal... Stay Away From Hostgator!

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