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Help Desk Software Recommendations?

by DaleCalvert
9 replies
I am looking for a simple, user friendly helpdesk software, any recommendations?
#desk #recommendations #software
  • Profile picture of the author Cram
    simple free or paid and hosted or self hosted solution?

    live chat?


    here are free scripts.
    osticket.com
    eticketsupport.com

    paid hosted solutions
    zendesk.com
    Freshdesk
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    • Profile picture of the author zcrafts
      Hello,

      You can take a Look at : Vision Helpdesk , one of the best helpdesk software with unlimited staff and can even manage multiple companies under same admin control. Its available in both SAAS and download version.

      Other helpdesk software might charge you with per staff basis and its quit costly as compared to Vision helpdesk.
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  • Profile picture of the author easypr
    You also contact a company your build software for you. If you hire someone you create a software according to your requirements, it may be costly from simple buying from online. But you get what you need. You may contact omsoftware for complete IT help
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  • Profile picture of the author mlangille
    Hey DaleCalvert

    Here's a great free help desk software I use, it's easy to install.

    Help Desk Software HESK - a free PHP help desk
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  • Profile picture of the author tyronne78
    Hey Dale

    Kim Castleberry wrote a great post on building a support desk with wordpress

    8 WordPress Support & Help Desk Themes and Plugins Reviewed
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  • Profile picture of the author Bharathipriya
    Try ManageEngine ServiceDesk Plus. Very easy to use and simple. Help desk version is completely free forever for unlimited number of technicians / tickets & users. You can get the free license right now from here - Free IT Help Desk Software - ManageEngine ServiceDesk Plus
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  • Profile picture of the author RichBeck
    osTicket gets my vote!
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  • Profile picture of the author daguerfi
    try fuse ticket system

    getvivekv.bitbucket.org/fuse/
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    • Profile picture of the author AUKev
      Depending on how robust you need your helpdesk as well as the number of users, you might look at FreshDesk. I have a small number of associates, and have been extremely pleased with this service. I am small enough that it is free for me. I love the apps available for phone and tablets which allow me to respond to tickets almost anywhere.
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