I used the support desk, but it doesn't create a ticket number and I received no email response, so I don't know if it even went through. I also emailed support and haven't received anything back as well.
I understand this has been a very successful launch for the product creators and jv partners, but as a customer, with the support desk obviously not working correctly, I feel a little burned. Have my request even been received? How can I know?
I'm just wondering if anyone else is having this problem. And, if the product creators sees this thread, can shed a little light on what's happening.