I bought it earlier this week but support is poor. I sent a support request about 3 days ago and apart from the initial acknowledgement, I have not heard anything back. I tried to set it up but got stuck so cannot comment on how good it is. There is a training section in the members area but no training videos or instructions.

In my opinion, the vendors could do a better job. I will give it a few more days and if I get no response, I will request for a refund.

I purchased it yesterday and put in a support ticket about 15 hours ago. Had access to the members area yesterday and today none. Even from JVZoo to download the product again, takes to a "coming soon" page. I did get to download the plugin yesterday but cannot get it to work. The training videos are online only, no download.

They have lots of problems with the members site and their support, have been going round in circles trying to update the ticket I put in yesterday. Nothing is working as it should.

The concept of the product is what I was after, looked good and I hope they get it sorted soon.

Not going to wait 3 days though.....very frustrating....

Thanks for the feedback. The concept looks good. I can make floating capture pages with Power Lead System, but the ability to put coupons up too was intriguing. Support is so important. I have had too many purchases that end up with little support if there is a problem.

The plugin doesn't work well at all. Great in theory, but poorly implemented. The main problem are:
1. Page loads too damn slow, like 10 seconds slow.
2. Popover loads too damn slow, add another 4 - 5 seconds
3. When posting to Facebook it doesn't use the markup from the page you are sharing, so there is no custom image which drives clicks.

Give this one a pass and put the developers on the do not buy list.

Like I said, when clicking a link it TAKES FOREVER to pull the page. It's not my host, I have excellent page load time with my host, my wordpress sites load in less then a second. It's not that for sure.

Hi RohitShah,

Thanks for coming to this thread and taking the initiative to get things sorted. I haven't had the chance to play around with the plugin since I last wrote my post above but hope to get round to it sometime next week.

You mentioned that you are one of the developers of the plugin. However, when I looked at the code, it seemed to be called something else which suggests to me that it is a white label product. If this is the case, I have nothing against you doing this as it is normal within the industry. However, for the sake of transparency, I would like to know,

Feel free to pm me if you feel more comfortable responding that way.

Regards,

Solae

Seems I saved another $20 by just reading these pages! Thanks to all fellow Warriors!

It's good if you already know how to navigate but if you are newbie and have no idea how to start, better to avoid them and try others with the same concept which can provide you better support. SPL support sucks.

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This plugin is definitely not ready for prime time. Setting up a lead capture popup is fairly straight forward but if the webpage is using framebuster scripts (many are) your pop up won't show. Best to use paid autoresponder not free. Also, I haven't been able to produce an image ad to successfully work. There's another software that's similar that appears to do most of the same stuff SPL does (HeroTower) but it allows to find content that's already proven viral which is awesome but I'm reading that it has alot of bugs too and support isn't up to par. I'm just playing the waiting game now until something comes out that actually does what it claims to do without major flaws. That's my 2 cents.

The problem with this plugin is the problem with most software created by 'marketing gurus'. You see so many people who call themselves marketers want to cash in on the software industry. The problem is that they have no experience in development. So what do they do? They hire out development to a freelancer, who almost always comes from a county with a favorable exchange rate (so the cost to them is as low as possible). This freelancer spits out a software fast. There is no real beta testing phase, only basic in house testing. Then they get a bunch of their affiliate friend to mass email it to a lot of people.

What do the people get? A software developed by a third party, at a low cost, often for a fixed price that is not properly tested and then sold by someone who has no technical experience themselves at a huge markup. Honestly people what do you expect will happen?

Im going to admit that I promoted this software, not much, but I did do a test of the software and send out an email suggesting that people view the demo on the sales page and consider buying it. Now I feel bad about this making that mistaken recommendation.

Here is the thing the affiliates can not get you a refund. They did not get your money. In fact the commission they got did not even come from your money. As far as PayPal was concerned you paid Sam, then Sam paid them. So if they refunded the payment they would just be sending money to Sam.

I will say this: My promise is that I will NEVER make this same mistake again with Sam. I will NEVER promote another product of his again. He fooled me (and my trusted subscribers once) and he wont get a second chance to do it to us again.

While any affiliate is human (just like me) and can make a mistake there is no reason to not learn from that mistake. I would suggest that any affiliate that continues to promote products by Sam after this deserves to be unsubscribed from. I for one will not risk my relationship with my subscribers by giving Sam a second chance.

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I finally got a reply and was promised a refund directly from Sam as I was over 60 days (because of the hopeless Support and him not replying for 6 weeks!!!) but that never happened, I sent screenshots of all the support tickets and dialogue, a screenshot of the page with the missing "key" training videos, which still not there, just a message stating return tomorrow, just a joke but how many others have lost $47 - it's just not right and yet many ppl still promoting his latest products..

Hey guys,

I wanted to post here – I saw this threat about 2 weeks ago and I was very surprised that no one sent me a link to it letting me know you were having these problems so I could respond. Hear me out.

You are right – Social Post Lab was a mess. There were a number of reasons for that, partners launching the product with me backing out days before launch because of personal reasons, the support team I was paying at the time completely dropping the ball and the software itself has issues I should have foreseen but didn’t.

This launch was a big wake up call for me and I should have been better I'm sorry.

The month after the Social Post Lab launch we switched up our support team and our 30 day rating as you can see improved to 94% with a very good response time http://i.imgur.com/NtKLViz.png we’ve refunded EVERYONE and I mean EVERYONE who requested a refund and worked with everyone we possibly could to help with this software.

My reason for not updating you on everything when I first saw this is that we ‘ve been working
our butts off to create a new much more stable and user friendly version of this software for you.

It’s a software we are going to re-launch but every Social Post Lab customer
(who kept the software or refunded) is getting it free.

I am very sorry that many of you went through the hassles you went through with the software
and support and we’re committed to making sure that every one of you leaves happy.

Here is a preview of the new software: http://i.imgur.com/lQxhk07.png

It has the same content generation features as well as popup posts and
even a few more additions such as pop-under posts and a calendar to make it all easy.

The software is a web based dashboard and its not built on Wordpress so no installation is required (Solving a ton of server headaches we had).

To request your free copy please send a ticket to our support desk with the subject
“Social Post Lab Customer” with your receipt http://socialbusinessaccelerator.zendesk.com and we will issue everyone login details on the 14th of October (To give me time to alert everyone who purchased Social Post Lab of this upgrade)

If there is anything else I can help you out with or any additional requests or tickets you want me to look at you can get ahold of me at sam@sambakker.com

I am here now and will respond to anyone who has any further questions or concerns.

Thanks for reading,

Sam B

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Yes it is just send a request to http://socialbusinessaccelerator.zendesk.com and ill help you out

We can't offer resell rights for you with this one but we will make up for it by giving you the OTO for free which is selling for $97 right now

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Hey guys, just letting you know Social Post Manager is about to finish its launch. If you got Social Post Lab please email support on this address to get free access to the unlimited version of it: http://socialbusinessaccelerator.zendesk.com. Also we have achieved a 100% support rating which is quite a big deal for us. It's been our goal all year to hit that number off a launch and Social Post Manager has done that. A huge amount of positive feedback has come in which is testament to the new team we have compiled http://i.imgur.com/ha32SVJ.png (Screenshot from support as of now).

Hi Trixxxi,

Thanks for your message. I did email my list - with email there is no way to guarantee everyone will see it but I 100% did.

Here is one of the emails I sent on the 18th of October

[Free Gift] Social Post Manager - Social Post Lab Customers ONLY

Hey,

If you purchased Social Post Lab
I have some very good news for you!

We're looking for Beta testers for a
new software called Social Post Manager.

It's an incredible Social Media Management
software we know you are going to LOVE!

And it's free for you because you purchased
Social Post Lab and we wanted to express
how much we appreciated your business
and value your opinion.

If you would like to check out this software
take a look at the screenshot here:

LINK

If you would like to get free access to Social Post
Manager please send in your receipt to
before the 20th of October and we will issue you a
free test account to try out and let us know
what you think.

Thanks again
Sam Bakker

P.S. This software will retail for between $37
and $97. Don't waste this chance to get it
for free. Send in your receipt to support
today

Sorry you did not see this - please search your email account and have a look.

Also email my support and explain the situation. We will send you a refund and give you the package
for free. I will do this within 60 days for anyone who has purchased both products before seeing the message above.

Sam B

Hey Ace,

No worries yes it is a software that wasn't ready. I am glad we launched it though - it has opened my eyes to the fact I need to be more careful about what I launch and our support needs to be better prepared. It also didn't help that I only saw this thread weeks after the time it was posted lol seems like a few people prefer to fuel the fire instead of actually reaching out to notify me of the problem so I can fix it.

Pm me your ticket number - ill get the girls to setup your account right away

Sam B

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