I downloaded the software, watched the videos, joined the private group and bought HMA. The videos are very general and do not go into detail about what needs to be done in order to post successfully. When you submit a ticket to support, you get a really general response back to your question and not an solution to your specific issue. Since I did not get a good response to my question from support, I tried to get help from the private group, hoping that one of the fellow members could help resolve the issue. What happened when I posted my question to the group? My question was deleted, and I was removed from the group.
Based on the posts in the private group, this seems to be the experience of many others as well. Needless to say, you shouldn't present a product until you can properly support it.
I am holding out hope that they get their stuff in order and support their product correctly. I would love to use this product if it works and I can get the help I need when I have a question, but as of right now I am leaning toward a refund.