Back in early May I decided to open a trial account with Crowd Mountain. From what I saw of the initial part of the program I thought it was exceptional. The videos were very detailed and to the point. I decided to continue my subscription and was really enjoying following the program. I had started creating my first blog using their techniques. Then everything changed.
In the middle of last week is found myself being denied access to the program. Simple glitch I figured, maybe my credit card expired or something. I checked and found I still had two weeks remaining for the month.
I opened a ticket on their support desk and got an auto responder message that the ticket would be reviewed. I waited. No response after several days.
There was no other contact information on any of their sites and all pointed back to the help desk. I tried contacting the owner via Facebook, no response. I tried a message via Twitter, no response. I finally checked my PayPal receipt and found a contact phone and email. I tried the phone number and left a message, no response. Left another message, no response. I sent an email to the contact email address, no response. I found another contact email address and tried that, no response yet (I only tried that yesterday).
The only time I have heard of a customer having this much trouble contacting a supplier is when the supplier is going out of business.
I'm really disappointed. I was really getting into the program. I was just getting into to the monitization stage of the program. I had planned to promote it to some of my friends.
With so many sites being totally automated they can run on and on without intervention. Now I will cancel my subscription so I don't get charged for a non working site by an automatic payment system.
Again, let me say that I am not bashing the program. I'm really disappointed that I probably won't be finishing it. I only wish they would let their customers know what is going on.