Russell Bronson's Customer Support Needs Help
I was very impressed with Russell Bronson's free videos promoting his micro-continuity concept. So impressed that I invested in the audio trainings he just launched (with the mp3 player and all that) and invested in one of the OTO upsells - the Microcontinuity Quick Start (digital version).
I have no axe to grind here. I'm not antagonistic toward gurus. On the contrary, I feel there's something I can learn from anyone who's successful in IM, esp the gurus. And I'm glad he's making his system available to us.
I'm listening to the audios now and they're good. BUT....
I paid about $50 for the digital version of the Quickstart - a 2 CD set that is supposed to help walk me through setting up the actual continuity sites.
And...that's when the trouble started.
I paid for the download as part of the OTO setup he's got -- and there are several OTOs (just a heads up). Got to the end of the process and to the download page, and it said that I had NOT paid for the Quickstart.
Since I hadn't gotten a confirmation email on the payment, I decided (just in case) to go ahead and order it again. So, I did...taking the risk that my credit card will be charged twice.
This time, I got the confirmation email, so this second time, I KNOW the payment went through.
But still (even after the second payment) the download page said that I had NOT paid for the Quickstart videos. Even after a couple refreshes.
So, I emailed customer service. Got back a form reply. And nothing else.
Emailed them again later in the day. Another automated reply saying they would get back to me.
The next day, I emailed them again. Another automated reply.
Today, I log into the customer service system directly to check on my "tickets" and there are "no tickets" under my name, in spite of the fact that I got three automated replies back, which said that tickets had been created.
I called their customer service today and sat on hold for several minutes, until being dumped into a voice mail.
This is poor customer service!
Buyer beware!
Russell Bronson may be a great guy, and his system may work. But his customer support stinks.
And that does a lot of damage to his credibility in my opinion.
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