Sacheen M: Hi Ernest, my name is Sacheen. How are you today?
Ernest: I have been using ipage for over a year.
Ernest: And I am not satisfied with it.
Sacheen M: Thank you for using our service./
Sacheen M: Can you please elaborate on the issue.
Ernest: There is no way to get my money back.
Ernest: The main reason is because of php problems.
Sacheen M: I'm really sorry for this.
Ernest: No offence but places like hostgator and bluehost are up to date compared here.
Sacheen M: Please provide URL of the website where you are experiencing the issue.
Ernest: shellclick.com and my website domain names.
Ernest: It is not the website.
Sacheen M: Okay.
Ernest: It is ipage that is incompatible with PHP 5.3
Sacheen M: I'm checking your issue,
Ernest: I need my business for squeeze pages. And iPage is wasting my time.
Sacheen M: I could see you have a WordPress installation at shellclick.com and is working fine.
Ernest: installations for OptimizePress, ProfitsTheme, etc.
Ernest: Pretty much all landing pages don't work with iPage.
Ernest: The only way for me to stay with ipage. If...
Ernest: You'll are affiliated with other landing page material.
Ernest: Because most landing pages tools don't work for iPage.
Sacheen M: I'm really sorry for this. Could you please install the OptimizePress, ProfitsTheme and other plugins you need on the website and get back to us?
Ernest: Sure. I have before. And I will tell you what iPage does not support like the other webhosting providers do... in one minute.
Ernest: The ionCube Loader
Sacheen M: We support ionCube Loader 3.2 on our server.
Ernest: heard of this before? This is it. Ipage's ionCube Loader is out of date. Three years behind. And this is a proven fact.
Sacheen M: I'm really sorry, Ernest. Please install the theme and plugins to your website, so that I will try to fix the issue which causing it to work on server.
Ernest: Lol, okay. I have done this with 5 supports.
Ernest: iPage's servers run Zend Optimizer version 3.2.0
Ernest: This is what they said: Hello Ernest, I have added correct ionCube PHP Loader code in the php.ini file and resolved the internal server error message. Now the website says 'cannot be decoded by this version of the ionCube Loader'. It appears that you theme requires latest version of ionCube PHP Loader which is not yet installed on our server. We will upgrade the ionCube PHP Loader version in near future but we don't have the exact time frame. If you have any further questions, please update the Support Console. Sincerely, Sandeep K Technical Specialist
Ernest: ipage does not support ioncube_loader 4+. And that is a fact.
Sacheen M: Oh okay.
Sacheen M: I'm sorry for this.
Ernest: There is no way for me to get my $47 back.
Ernest: Ipage has a "any time money back guarantee." LOl.
Sacheen M: It seems you have setup the account shellclickcom on May 23, 2013 under 2 years plan. If you cancel the account, you will get unused portion of the hosting account.
Ernest: Will I get my money back?
Sacheen M: Yes, you will.
Sacheen M: Do you have backup of the website and emails?
Ernest: Really? Cool. You can deleted everything. I can't want go get back with hostgator, bluehost, hostmonsters etc.,
Ernest: I don't want to save anything.
Sacheen M: You have unused $19.10 in your account. We will refund it, if you cancel your account from our server.
Ernest: No trying to be harsh but..
Ernest: ipage is good for blogs.
Ernest: But most landing and membership sites.
Sacheen M: I'm sorry for the issue which you have experienced.
Sacheen M: Do you want me to cancel the account?
Ernest: Yes please.
Sacheen M: Okay.
Sacheen M: I've cancelled your account and processed refund of $19.10 in your credit card
Ernest: Wow, thank you every much. Now my next step is either Hostgator, BlueHost, Hostmonster, GreenHost, or even that Wordpress Hosting plan.
Sacheen M: Okay.
Sacheen M: All the best for your business!
Sacheen M: You're welcome!
Sacheen M: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.