Unlimited Support Or Set Time - What's Your Preference?
We all know that support is an important part of customer service, but there are some who only offer 3 months support for there products.
It got me thinking if we should offer unlimited support, but not quite sure if this would be a sensible decision.
How long do you offer support for your products?
If you offered 12 months support and a customer asked for support 15 months later, then would you give them it?
It got me thinking if we should offer unlimited support, but not quite sure if this would be a sensible decision.
How long do you offer support for your products?
If you offered 12 months support and a customer asked for support 15 months later, then would you give them it?