By installing a live chat option on your website, you have the option to talk live with your potential customers. In this way, you can assist your customers in any way needed. If you offer a physical product, you can use your live chat option as a chance to get feedback from customers visiting your site. You can also help a customer troubleshoot any issue they might be having with your product, so as to increase customer satisfaction.
If you have a retail site, you could act as 'personal shopping assistant' to your customer, making suggestions based on their preferences or needs or ask questions to help uncover their buying motives.
Are you currently using a live chat feature on your site and if so, how is it helping you earn more sales or service your customers better?
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