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Repeat Business Tips Please ... Have Any?

by The Niche Man
4 replies
One of the most important skills a marketer can have is getting repeat customers. But that's one question I haven't seen on the Warrior forum. So, I'll ask it.

Quick ... "What thing(s) do you do to cultivate repeat business?"

Note: Instead of just saying you give "good service" or provide "quality products" (vague description). Give an example so people know what you're talking about. Or what do you do ... or provide that your competitors don't?

For instance, I do an assortment of things but here's one example. I follow-up all orders two to three days later with an email or phone call asking how they liked the product. I also solicit questions or concerns they may have. Plus, I'll throw in a few tips to help them get more out of the product.

Many are surprised because few businesses do that to the extent I do. Most simply leave a cold email address - telling the buyer to email them if they have any questions, end-of-story.

Many customers have stated later that experience alone caused them to do business with me again.

What repeat business tip can you share that worked for you?
#business #repeat #tips
  • Profile picture of the author Tom Addams
    Good question, buddy.

    I don't have time to give the usual 2,000 word WF reply, but I'll throw one of my answers into the mix.

    Answer: Make the client money.

    It gets no more complicated. If a client is making a lot of money with me and, to continue doing so, he'd be best off sticking with me, then - you guessed it - he sticks with me.

    Aside from that: honesty, professionalism, and good old-fashioned manners. Treat people how you'd like to be treated yourself.

    GRM
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    I Coach: Learn More | My Latest WF Thread: Dead Domains/ Passive Traffic

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  • Profile picture of the author Angshuman Dutta
    Originally Posted by The Niche Man View Post

    One of the most important skills a marketer can have is getting repeat customers. But that's one question I haven't seen on the Warrior forum. So, I'll ask it.

    "What thing(s) do you do to cultivate repeat business?"

    Note: Instead of just saying you give "good service" or provide "quality products" (vague description). Give an example so people know what you're talking about. Or what do you do ... or provide that your competitors don't?

    For instance, I do an assortment of things but here's one example. I follow-up all orders two to three days later with an email or phone call asking how they liked the product. I also solicit questions or concerns they may have. Plus, I'll throw in a few tips to help them get more out of the product.

    Many are surprised because few businesses do that to the extent I do. Most simply leave a cold email address - telling the buyer to email them if they have any questions, end-of-story.

    Many customers have stated later that experience alone caused them to do business with me again.

    What repeat business tip can you share that worked for you?
    I think that would depend completely on the niche, but here's what I do.

    I'm in the product development segment and create products that they sell and make money. To get repeat business I keep working on improving the product and if my RND team comes out with a major update, I send it over to the customer for free. He doesn't expect it and that's how I score.

    Now, remember its not like I'm selling the same software to everyone so everyone gets the updated version. It's an unique product for each of my customers, so working on improving the product long after the deal has been closed makes them think - "oh this guy is working his tail off just for me for free". Repeat business or not that makes them happy and that's all I want.

    I also offer discounts and host special payment pages for my existing customers so they "enjoy" being my customer.

    Cheers!
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    • Profile picture of the author The Niche Man
      Originally Posted by Angshuman Dutta View Post


      working on improving the product long after the deal has been closed makes them think - "oh this guy is working his tail off just for me for free".

      Cheers!
      Interesting strategy. When the customer thinks the deal is over - out of the blue ... you give him more. That'll keep them sold. It's like a buyers remorse 'smasher'.

      Originally Posted by Get Rich Methods View Post

      Good question, buddy.

      I don't have time to give the usual 2,000 word WF reply, but I'll throw one of my answers into the mix.

      Answer: Make the client money.



      Aside from that: honesty, professionalism, and good old-fashioned manners. Treat people how you'd like to be treated yourself.

      GRM
      Good point. Here's a video that verifies the new normal, it's humorous but true.
      Motivational Speaker Ross Shafer on Customer URGENCY - YouTube
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      Download "Free 80 Page E-Book"
      "201 Ways To Live Better On Less Money".
      "Because The Easiest Way To Make Money is ... ... By Saving Some First!"
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  • Profile picture of the author Lizfish
    I try to over-deliver. I try and make my clients feel like they are my only client in the world. I try to over-deliver and I am always near Skype / email if they have a query. I am honest, polite and actually care about their business. I make them feel like they are more than just a paycheck to me. If you catch me in a good mood, I might give my retainers a discount in the month - just because. More importantly, I get them results.

    As a result, I have enquiries coming in by the week and my referrals are getting very high. As of today, I have a waiting list.

    This makes me happy as I can fund my childrens' social life . My business is part IM, part service based.
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