Hostgator - Emergency maintenance : All reseller servers

30 replies
All my websites have been down for all morning. I hope this won't affect the ranking...

http://forums.hostgator.com/oct-29-0...e-t328219.html
#emergency #hostgator #maintenance #reseller #servers
  • Profile picture of the author greenowl123
    Hmmm.. HostGator. Can`t say that I am surprised.

    At the risk of sounding like I have a vested interest, I highly recommend HawkHost. I have been using them since 2011 with Zero problems of any kind and their customer support is fast and professional.
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  • Profile picture of the author DidierEv
    Same here! Hundreds of my sites offline since this morning. Already 7 hours now... Last week they had problems with their VPS servers, today it's all the reseller accounts. This company is getting worse and worse every week.

    Ticket support takes 24-48 hours for an answer (before EIG took over it was only 15-30 minutes) and for the live chat they put you in a 30 minute waiting line.

    Since 2007 I had 3 dedicated servers with hostgator, 4 VPS servers and 1 reseller account. Moved all dedicated servers away from them and the VPS + reseller will follow soon.

    Terrible company EIG!
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  • Profile picture of the author Adie
    I already transferred all my sites to namecheap after a disaster 2 days ago. Good luck.
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  • Profile picture of the author altesino
    Ouch... I almost put up a few sites up there as I'm filling up my existing places. I was starting to think... "hmmm. I haven't heard anything bad for a couple years, they must have cleaned up their act."

    I guess not. Thanks for the heads up and best of luck!
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  • Profile picture of the author salegurus
    There have been countless threads talking about how HG have deteriorated since the buyout... Maybe you should get up to date?
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  • Profile picture of the author Arowana
    My websites are finally back but looks like some parts of websites are corrupted. Check your important pages...
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    • Profile picture of the author affiliatez
      Originally Posted by Arowana View Post

      My websites are finally back but looks like some parts of websites are corrupted. Check your important pages...
      What happened to your website?
      Some pages on the website are in error something like an error in the theme?
      I have check my website and I see there are some wordpress pages encounter issue related to the theme.
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  • Profile picture of the author Kingfish85
    Affecting "ALL" reseller servers? Sounds to me it was more like another migration cover up...
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    • Profile picture of the author Dan Thompson
      Originally Posted by Kingfish85 View Post

      Affecting "ALL" reseller servers? Sounds to me it was more like another migration cover up...
      The official word is that "a operating system update that has caused issues across our reseller servers."

      IMO I'd tend to believe the official update. If they were trying to cover up another migration they'd have come out with a much less damming excuse. Rolling out OS updates to that many production servers without properly testing the impact it would have is scary.
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      • Profile picture of the author Kingfish85
        Originally Posted by Dan Thompson View Post

        The official word is that "a operating system update that has caused issues across our reseller servers."

        IMO I'd tend to believe the official update. If they were trying to cover up another migration they'd have come out with a much less damming excuse. Rolling out OS updates to that many production servers without properly testing the impact it would have is scary.

        The last "upgrade" was a lie that was covering up a migration, so what would make it any different this time?
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        • Profile picture of the author Dan Thompson
          Originally Posted by Kingfish85 View Post

          The last "upgrade" was a lie that was covering up a migration, so what would make it any different this time?
          They've basically just admitted rolling out an OS update without fully testing it in a production environment. From memory I think their last "upgrade" that was used to cover up the Utah DC migration was more along the lines of "We're moving you to new, more powerful hardware on a better network, you'll be down for a few hours but then everything will be sweet". If todays outage was the same I'd have expected some similar announcement.

          ....Although it'll be interesting to see a tracert after servers do come back up!!
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  • Profile picture of the author seobro
    Oh yes, I am still a reseller of their um services. Sadly, I cannot rec em any more. This is just one more reason. Yeah, it will affect your rankings at Google, so my suggestion is find another service. Like this one gets worse every year. When will this night mare end?
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  • Profile picture of the author razorz18
    Just saw it on Facebook : Screenshot by Lightshot
    I'm lucky cos never used hostgator! I prefer choose smaller hosting company because they took care about their customer and service more.
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  • Profile picture of the author Tonester
    Yeah, I'm so thankful I moved all my sites off Host Gator 2 months ago - after the talk about how bad they have gotten.

    I kept delaying the move because of all the work when in reality, it was very easy. My new hosting company moved everything for me at no charge.

    BTW, my new hosting company was recommended here (Big Scoots) and I'd recommend them highly.

    Tony
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  • Profile picture of the author IMGem
    Mine sites are still down. I have client using reseller account with 20 mails and there work day consists 90% emails and they been paralize today. Wish to get out of this mess soon. Not able to sleep.

    Any way to claim damages?
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  • Profile picture of the author adamv
    My sites seem to up and working fine, but I can't log in to my email. :-(

    I've been with hostgator for about 8 years and nothing like this has ever happened. I've never seen sites down this long.
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    • Profile picture of the author Joe Mobley
      7:00 p.m. here in West Palm Beach, Florida and my websites are still down.

      Interestingly, emails are going "through" them. (I forward most of my website emails to my online email service.)

      By-the-way, NameCheap's reseller accounts are $1.00 for the first month.

      NameCheap.com Try our reseller package for $1.00 for one month.

      (NOT an affiliate link.)

      I don't think they're down right now.

      Just saying.

      Joe Mobley
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  • Profile picture of the author zcrafts
    Guys this long downtimes has been a regular issue with them recently , that's the reason I have migrated all my accounts from them after the sale.. I guess the right decision for me is giving me some peace of mind.
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  • Profile picture of the author adamv
    I've seen a lot of people on other forums and on Facebook, Twitter, etc. saying that they will be changing to a different host. This fiasco is going to cost them a whole lot of money.
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  • Profile picture of the author origin
    Longest downtime ever and I have been with them for 9 years. to make matters worse, last week they migrated one of my servers and because the DNS took so long to update I was without service most of last week as well... already lost a hosting client today.
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    • Profile picture of the author willisdaillis
      Originally Posted by origin View Post

      Longest downtime ever and I have been with them for 9 years. to make matters worse, last week they migrated one of my servers and because the DNS took so long to update I was without service most of last week as well... already lost a hosting client today.
      Not just down, there was bad access to the database on several of my sites! one of my customers showed me their site with access to update the database, and they clicked to do it, now the whole database is gone, after 2 chats just not even going through, I called for 45 mins, to be told to place a backup request ticket.

      Luckily I had an older backup. I wish I was better about the golden rule of always backing everything up.

      Needless to say, just switched to a new host last night. inmotion. They had good reviews all over the place. Hostgator has just gone way downhill.
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    • Profile picture of the author DidierEv
      Originally Posted by goldclubmember View Post

      anyone has database connection issue today?
      No database problems here. Sites are back online BUT they are slow as hell!!
      Anyone else having the same problem?
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  • Profile picture of the author Uncle Dimitry
    hostgator is a total crap
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  • Profile picture of the author razorz18
    just change to others hosting as backup. You don't know when it will be happen again. Get 2nd hosting as backup. Use budget hosting. That should be enough
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  • Profile picture of the author karaboga
    One of my sites is still having database issue. Homepage is okay but when I try to go to the individual posts, I get 404 error. No reply from customer service for 2 days. As soon as problem is solved, I will move all my sites from Hostgator.
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    • Profile picture of the author Kingfish85
      Originally Posted by karaboga View Post

      One of my sites is still having database issue. Homepage is okay but when I try to go to the individual posts, I get 404 error. No reply from customer service for 2 days. As soon as problem is solved, I will move all my sites from Hostgator.
      Are all of the default htaccess rules still in your htaccess file? We see this a lot as well - not saying that's the problem, but certainly worth checking..
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    • Profile picture of the author bobcathost
      Originally Posted by karaboga View Post

      One of my sites is still having database issue. Homepage is okay but when I try to go to the individual posts, I get 404 error. No reply from customer service for 2 days. As soon as problem is solved, I will move all my sites from Hostgator.

      Any luck on this yet? I have the exact same problem; waited for chat for 1 and a half hours last night, never answered. I'm on 45 minutes right now. I've had a ticket open since the 30th, and it hasn't been touched.
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      • Profile picture of the author bobcathost
        Update on my Wordpress issue- Whatever hostgator did, they ended up deleting half the contents of my .htaccess file. I was missing everything after the #Begin Wordpress. I found that default info, pasted it in, and bingo; back up and running. I'm wondering now how much of my other data on my other 50 sites in corrupted and I just haven't discovered it.
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