Online Consulting Business - Website/Organization Help Needed
Basically I do online consulting for a certain group of people and I am getting more business which is great but systematically my business is a complete mess.
I currently offer either a one time 30 day payment, a 3 or 6 month contract. The 3 or 6 month contract they sign is paid per month but at a discount to the normal 30 day rate. I offer check payment and paypal payment.
Problem now is that as my business is growing its getting to become a complete hassle to figure out who is paid up, who owes money, or who is late. I have an excel file that I have to keep referring back to but its a mess. There must be a better way to keep track of payments, something with reminders, etc?
Also paid clients get unlimited access to my email, text and phone support. What I find though is that even when a client has stopped paying they keep emailing, calling and texting me..LOL. What am I supposed to do after I keep reminding them to pay and yet they now think they can just keep contacting me even though I dont answer their questions.
Has to be a way to cut off access to my email, or phone until they are paid again??
Is there a CMS that handles this stuff? Or is something like this even handled online?
I do not offer any in person support at all and my consulting requires that I be able to offer emergency support via email/phone.
Any thoughts, suggestions or even links to where I can learn more are greatly appreciated as I am all out of ideas here.
Big thanks!
MrD
-
Mark Singletary -
[ 1 ] Thanks
{{ DiscussionBoard.errors[9656062].message }} -
-
IgniteFeed -
[ 1 ] Thanks
{{ DiscussionBoard.errors[9656454].message }} -
-
prashanthk -
[ 1 ] Thanks
{{ DiscussionBoard.errors[9656788].message }} -
-
mrdeflation -
Thanks
Signature{{ DiscussionBoard.errors[9657029].message }} -