"Fake" Clickbank sales queries - something to look out for?

13 replies
The other day (this is the only time this has ever happened) I had someone get in touch via email saying they bought a product of mine via Clickbank a few weeks ago, paid with Paypal, and then had some health stuff going on, and when they came back to check it out they couldn't find the confirmation email, log-in (I use DAP), nothing, all they could find was a Paypal transaction ID on a screenshot from their phone (bit weird).

I tried to look into it - there was no sign of the transaction in:

- my Clickbank reports - no remotely similar buyers - email etc. - around that date, or even a sale at the price she claims to have bought it at, ex. some discount I introduced around the time, no refunds or chargebacks either.
- my DAP backend
- my Paypal (well, why would there be, but I thought I would check anyway)
- my email inbox (DAP always sends a sale notification)

I say on that evidence the sale never happened, I certainly never saw the money, but what can you do, the lady seemed genuine enough, I can usually smell scammers a mile off, they are usually semi-literate or non-native speakers for one thing!

I gave her the benefit of the doubt and gave her access, it's not the end of the world, and it's not like it's happening every day, but I just wondered if others had ever had a similar problem and whether there MIGHT be a few scammers out there trying this on? If it started happening regularly or someone a little more shady tried the same thing I would think twice.

P.S. DAP can't tell me whether she ever logged in to download the product, but after I wrote to her to say I would give her access I never heard from her again...
#clickbank #fake #queries #sales
  • Profile picture of the author FreedomBlogger
    I have never experienced anything like this when I was selling my own products through CB.

    But I know there are scammers like that out there. So be very careful my friend!

    It seems to me like she either wanted free access OR she is not computer savvy and messed up when trying to buy your product online.

    Of course, you never know. Either way you should be aware of people like that.

    If it's not in the records, then it is not in the records - there is not much you can do about it but move on and learn from the experience, you know.

    I hope this helps!

    I wish you the best of the best!

    Cheers!
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    • Profile picture of the author markowe
      Thanks, yeah, not losing any sleep over it, it's just one sale of a digital product, she just didn't have the poor spelling of your typical scammer .

      Anyway, it's out there, if anyone else has a similar experience - if it turned out to be happening a lot it might be something to look out for.
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  • Profile picture of the author Rich Struck
    Selling on eBay taught me to never believe health excuses; it's amazing how many people are dying nowadays.
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    • Profile picture of the author markowe
      Originally Posted by Rich Struck View Post

      Selling on eBay taught me to never believe health excuses; it's amazing how many people are dying nowadays.
      Very true, it's in the top 5 excuses for sure. Appealing to your compassionate side. Well, I definitely don't have one where scammers are concerned.
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  • Profile picture of the author madstan
    wow never heard of that before. hopefully she was genuine and truly did lose access to her account. and if she wasn't just ban her so she wouldn't have access to any future updates you give.
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  • Profile picture of the author ravijayagopal
    Hi markowe,

    Never had such a fake-query experience myself.

    Not sure if you're using an old version of DAP. But for the last couple of years, DAP has had the feature where on the Users > Manage page, you can see the "Login Count" of each user, as well as "Last Login Date".

    Just FYI.

    - Ravi Jayagopal
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    • Profile picture of the author markowe
      Originally Posted by ravijayagopal View Post

      Hi markowe,

      Never had such a fake-query experience myself.

      Not sure if you're using an old version of DAP. But for the last couple of years, DAP has had the feature where on the Users > Manage page, you can see the "Login Count" of each user, as well as "Last Login Date".

      Just FYI.

      - Ravi Jayagopal
      Thanks Ravi, yes, I am using a somewhat older version . Though it's mostly doing what I want right now, I do follow the updates and I am sure I will just have to upgrade one of these days, too many awesome features!
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  • Profile picture of the author Angshuman Dutta
    Originally Posted by markowe View Post

    The other day (this is the only time this has ever happened) I had someone get in touch via email saying they bought a product of mine via Clickbank a few weeks ago, paid with Paypal, and then had some health stuff going on, and when they came back to check it out they couldn't find the confirmation email, log-in (I use DAP), nothing, all they could find was a Paypal transaction ID on a screenshot from their phone (bit weird).

    I tried to look into it - there was no sign of the transaction in:

    - my Clickbank reports - no remotely similar buyers - email etc. - around that date, or even a sale at the price she claims to have bought it at, ex. some discount I introduced around the time, no refunds or chargebacks either.
    - my DAP backend
    - my Paypal (well, why would there be, but I thought I would check anyway)
    - my email inbox (DAP always sends a sale notification)

    I say on that evidence the sale never happened, I certainly never saw the money, but what can you do, the lady seemed genuine enough, I can usually smell scammers a mile off, they are usually semi-literate or non-native speakers for one thing!

    I gave her the benefit of the doubt and gave her access, it's not the end of the world, and it's not like it's happening every day, but I just wondered if others had ever had a similar problem and whether there MIGHT be a few scammers out there trying this on? If it started happening regularly or someone a little more shady tried the same thing I would think twice.

    P.S. DAP can't tell me whether she ever logged in to download the product, but after I wrote to her to say I would give her access I never heard from her again...
    Evidence never lies. Every once in a while you'll see people asking for charity in a twisted way. Sounds like that's what is the case here.
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  • Profile picture of the author agmccall
    Seeing as the customer actually purchased from clickbank, shouldn't we just have them contact clickbank support to get the sale information?

    just a thought

    al
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    • Profile picture of the author SunilTanna
      Sometimes people find a product by Google. Don't bookmark.

      Then when they have a question, they google again, to ask a question.

      Sometimes the site they find 2nd time round is completely different from the website they bought from. Either because their keywords are slightly different, Google has reordered the results, or just plain luck.

      Don't assume they are trying to scam you, they may simply have purchased a competitor's products, and not realized you are a different person/business.

      Politeness costs nothing, and may help you reveal what is going on. At worst you can resolve the situation. At best, you have an opportunity to sell your product who wouldn't otherwise have bought.
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      • Profile picture of the author markowe
        Originally Posted by SunilTanna View Post

        Sometimes people find a product by Google. Don't bookmark.

        Then when they have a question, they google again, to ask a question.

        Sometimes the site they find 2nd time round is completely different from the website they bought from. Either because their keywords are slightly different, Google has reordered the results, or just plain luck.

        Don't assume they are trying to scam you, they may simply have purchased a competitor's products, and not realized you are a different person/business.

        Politeness costs nothing, and may help you reveal what is going on. At worst you can resolve the situation. At best, you have an opportunity to sell your product who wouldn't otherwise have bought.
        Very good point, I wouldn't be at all surprised if that were the case! Well, something to investigate next time, but you know... time is money and all that, by the time I have got to the bottom of it I should've really moved on to other things.

        Thanks for the good feedback anyway guys.
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    • Profile picture of the author markowe
      Originally Posted by agmccall View Post

      Seeing as the customer actually purchased from clickbank, shouldn't we just have them contact clickbank support to get the sale information?

      just a thought

      al
      Of course, but we are talking about someone who is evidently not very clued-up, they just know they paid for something but don't have the confirmation email and have never heard of one a them Clickbanks before. But you're probably right, I should've just palmed her off on them, will probably do that next time.
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  • Profile picture of the author Brent Stangel
    But I know there are scammers like that out there. So be very careful my friend!
    Absolutely right. This one isn't even that clever.
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