What you will do when one of your subscriber un-subscribe from your list and put a comment like...

by seree 43 replies
Hi warrior,

I just want your opinion how I will handle this situation.

Yesterday, one of my subscriber had un-subscribed from my list. He place a comment back to me like this.

"You need to learn to speak English better and your headline has non grammatically sense."

I'm that bad on speaking English as it's not my mother language.

What do I do? now I've two options in my mind.
1. Learn to speak and writing better. (Honestly, I'm outsourcing someone to speak for me in my promotion video)
2. Just ignore it because It will not improve my business at all.

What is your opinion?

Thanks for all opinions in advanced.
Seree W.
#main internet marketing discussion forum #comment #grammar error #list #list building #put #subscriber #unsubscribe
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  • Profile picture of the author BIG Mike
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    • Profile picture of the author JazzOscar
      Originally Posted by BIG Mike View Post

      Even native speakers of English often write using horrible grammar and syntax - so don't feel bad. Do your best and keep improving.
      Seree,

      I agree with Big Mike.

      Not having english as my first language either, I have great tolerance for errors and bad sentence building, as long as the writer's message comes through.

      What makes me wonder a little bit more, is the amount of errors and incoherent sentences in some of the emails I receive from big time marketers having english as their primary language. You should think they have bank accounts large enough to allow for some proof reading assistance.

      But then again; Perhaps they want to leave things as they are to make themselves more human to their subscribers?

      I don't know.
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      Oscar Toft

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      • Profile picture of the author John Hillage
        I occasionally get similar notes about grammar, structure etc. I am English speaking and passed English exams at school! You can't always please some people so don't worry too much. But it may be worth getting your English skills a little better somehow or having someone help to check your materials through.
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        • Profile picture of the author wagwheel
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          • Profile picture of the author abelacts
            As long as your English is not very bad (full of spelling mistakes and "broken" English), and it's understandable, you are fine.

            Some people have nothing better to do than finding faults in everything. It can ruin your day. I understand this because I sometimes get that too but I am not too bothered now. Because you can't please everyone. What is important is what you say and how what you say can help others.

            I am not a native English speaker too but that doesn't mean you can't communicate in English. You can always improve your English as you move along. Don't let this de-moralize you. Delete the darn email and move on. He is not going to buy from you anyway.
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            • Profile picture of the author Terrybear
              This can consider as objective comment. You shall take it if it is true. Improve it in future and yout subscriber will be back
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      • Profile picture of the author Greg Cooksley
        Hey Seree,

        There are a number of things to consider here:

        1. As John said, "all feedback is good" - so don't automatically
        disregard any feedback, chew on it, mull it over and then see
        if there is anything you can learn from it......

        2. If a number of people are saying the same thing then do something
        about improving the situation....

        3. "Don't sweat the small stuff" by Richard Carlson talks about
        not spending too much time on small issues that ultimately don't
        have a huge impact on your outcomes. Too often, we spend too
        much time fussing over small issues that don't have any impact
        on our bottom lines.....

        The subscriber has unsubscribed himself, so you don't have to
        concern yourself about him....

        Regards

        Greg
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        • Profile picture of the author seree
          Originally Posted by jensrsa View Post

          Kevin, I didn't know that the Scots distilled whiskey, I thought they only make whisky

          Seree, irrespective of the advice given here, I would suggest that you get an English person to proof-read your site. Why lose out, and you don't know how many protential clients you've lost, because of something that is easy to fix. And there's no excuse for spelling mistakes (I'm not talking about British vs US English)

          And do an English writing course - in the long run you will only benefit. If I ran a site on another language I would make sure that my grammer and spelling is acceptable to a native speaker.

          Jens
          Thanks Jens,

          I will improve my writing skill, it may takes sometime but I will do my best. :-)

          Originally Posted by Greg Cooksley View Post

          Hey Seree,

          There are a number of things to consider here:

          1. As John said, "all feedback is good" - so don't automatically
          disregard any feedback, chew on it, mull it over and then see
          if there is anything you can learn from it......

          2. If a number of people are saying the same thing then do something
          about improving the situation....

          3. "Don't sweat the small stuff" by Richard Carlson talks about
          not spending too much time on small issues that ultimately don't
          have a huge impact on your outcomes. Too often, we spend too
          much time fussing over small issues that don't have any impact
          on our bottom lines.....

          The subscriber has unsubscribed himself, so you don't have to
          concern yourself about him....

          Regards

          Greg
          Hi Greg,

          This subscriber is just a person in my 1,300 in my list. I never get feedback like this before, all feedback are related to my product which is software only. :-)

          Thanks all, I'll do my best to improve myself from this lesson!
          Seree W.
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          • Profile picture of the author seree
            Now I feel I've higher energy instead of losing my energy!

            Thanks you all warriors!
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            • Profile picture of the author sylviad
              Hi Seree,

              Yes, it's unfortunate there are intolerant people out there like that. From what I see, you have done amazingly with your English. You have shown considerable determination to learn, which is not easy for anyone.

              Don't worry about this one complainer. Put your attention where it really matters - on getting your message across clearly. If you have someone who can take a look at your sales pages and email promos, they can help you clean up some of your spelling and word choices.

              Of course, there are always the Warriors! We help people all the time with all kinds of problems. If you are unsure of a headline or wording on one of your sites, you're sure to find someone here who can give it a quick scan for you.

              As others have already said, do not learn for others. Learn for yourself.

              I'm glad to see we have helped boost your spirits.

              Sylvia
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              • Profile picture of the author Alton Hargrave
                From reading your first post, it appears to me that your English is better than the complainant. English is spoken all over the world. The variations are so different from one locale to another that people speaking English in one part of the world are difficult for people from another part of the world to understand.

                As an American, the English we speak is quite different than that of the English spoken by Australians and British citizens. Australian English is so intriquing that we Americans can be talked into buying all kinds of kitchen and floor cleaning gimmicks just by listening to the Australian tv salesmen. This makes me sometimes wonder if the same technique is being used on housewives down under. "Yool luv yore swivel sweepa!"

                I am sure your language is just fine. Remember, that when online, you are dealing with people from all over the world, with different cultures and languages.

                Alton
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  • Profile picture of the author logosi
    well obviously over time your English will improve and you'll get better naturally.

    There's an old American expression that says...

    "You can't please everyone"

    Do your best, offer good information and consider being honest with your people and letting them know that you English is not your native tongue and ask for their help when they see you make an error. Then maybe you'd have a team of people helping, rather than one "sour puss" complaining.

    T
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  • Profile picture of the author Takuya Hikichi
    Originally Posted by seree View Post


    "your headline has non grammatically sense."
    Is that even grammatically correct? He is telling you to fix yours and I am not sure if he has his grammar together. Native speakers can clarify this.

    I've never been told anything like that and I can accept it if someone tells me personally, but when I hear someone "nice" like you being told, it makes me mad as I can almost feel his sense of "superiority" towards people who speak English as a second language.

    Your marketing work is kind of like your "architecture" and English is just your "tool" that you happen to use to build. Is having the right tool going to build a cathedral?

    No, it needs blueprint and many other things.

    You have those great things going for you, Seree, whereas the guy seems going to back to the store and buying different hammers every week complaining why his tools never produce anything great like yours.

    He never builds it because all he cares about are his "tools".
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  • Originally Posted by seree View Post

    Hi warrior,

    I just want your opinion how I will handle this situation.

    Yesterday, one of my subscriber had un-subscribed from my list. He place a comment back to me like this.

    "You need to learn to speak English better and your headline has non grammatically sense."

    I'm that bad on speaking English as it's not my mother language.

    What do I do? now I've two options in my mind.
    1. Learn to speak and writing better. (Honestly, I'm outsourcing someone to speak for me in my promotion video)
    2. Just ignore it because It will not improve my business at all.

    What is your opinion?

    Thanks for all opinions in advanced.
    Seree W.
    What's the site/ email message you sent that he got uppity over?

    I've read a few of your posts, the English seems fine, if you're selling an English program then you better be 100% spot on otherwise no biggie.

    I've seen nothing in any of your posts that would upset me, the information is paramount, a few grammatical errors won't kill it for most people.

    If it really bugs you then hire a pro to just redo your copy accordingly. A simple re-write to ensure 100% perfect grammer isn't going to cost you too much.

    "You need to learn to speak English better and your headline has non grammatically sense."
    Too much irony in that to even waste time mocking it.
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  • Profile picture of the author Kevin Riley
    Originally Posted by seree View Post

    Hi warrior,

    I just want your opinion how I will handle this situation.

    Yesterday, one of my subscriber had un-subscribed from my list. He place a comment back to me like this.

    "You need to learn to speak English better and your headline has non grammatically sense."

    I'm that bad on speaking English as it's not my mother language.

    What do I do? now I've two options in my mind.
    1. Learn to speak and writing better. (Honestly, I'm outsourcing someone to speak for me in my promotion video)
    2. Just ignore it because It will not improve my business at all.

    What is your opinion?

    Thanks for all opinions in advanced.
    Seree W.
    Merely push the "Delete" button and mutter "Wanker". Then, it's finished.

    There are always some negative jerks out there. They are a very small minority and can easily be ignored.
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    Kevin Riley, Kevin Riley Publishing, Osaka, Japan


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    • Profile picture of the author mdunn123
      Originally Posted by Kevin Riley View Post

      Merely push the "Delete" button and mutter "Wanker". Then, it's finished.

      There are always some negative jerks out there. They are a very small minority and can easily be ignored.
      Agree with Kevin here on this one. Yes, you could improve your english...learning something new always goes a long way for many areas of your life, but this guy probably just had nothing else better to do.

      I speak and write english well and it's my first language, but people still unsubscribe with very "nice" messages....just can't please everyone man...

      If it's not your english then they'll find something else to bitch about.
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  • Profile picture of the author gyar29
    Originally Posted by seree View Post

    Hi warrior,

    "You need to learn to speak English better and your headline has non grammatically sense."

    Thanks for all opinions in advanced.
    Seree W.
    I would be willing to bet that the person sending this comment only spoke English.

    The arrogance and ignorance displayed by a person that speaks one language chastising someone speaking anything other than their native tongue just amazes me. (Think of attempting to speaking French in France, amazingly frustrating.)

    I've been in conversations where people that cannot properly form a sentence in their own native language make fun of someone that speaks multiple languages because they improperly pronounce words.

    Dude, get over yourself.

    Before throwing that stone you may wish to step out of your glass house.

    Seree those kind of comments should make you feel sorry for the person making the comment. They obviously feel the need to boost their own self image by casting stones your way. Just dodge the stones, then walk away shaking your head in sympathy at their very poor aim.

    BTW to hell with them. You've obviously got more important things to do than deal with an arrogant ignorant ass such as this.

    Gene
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    • Profile picture of the author AndrewCavanagh
      Yes you're english could improve but ultimately it's a numbers game.

      If you get enough subscribers who don't care about your English skills and you're giving them great quality information then you're going to be making good money while you're providing value to your subscribers.

      That's what really counts.

      Kindest regards,
      Andrew Cavanagh
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      • Profile picture of the author scottglover
        Kevin is dead right, the chances are the idiot has no intrest in learning a second tongue.

        This is the www not english-wide-web
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      • Profile picture of the author kazmagic
        He's only ONE subscriber in a big list.

        Here in Aus we would say he needs to "get a life!"

        If he's got nothing better to do than criticise and not offer anything constructive his life must be a bit sad.

        Anyway, your "doin' OK mate"

        Karen
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  • Profile picture of the author wilson765
    My friend,

    I have nothing but huge respect for you speaking my language. I can't speak a word of yours or any other come to that and yet you have bothered to learn mine.

    I actually believe your English to be very good and often buy from non-English speakers simply because they have had to work a lot harder than I have to get to market.

    I'd ignore comments obviously written by someone who has no real idea about English grammar. No real English speaker would criticise you for the great effort you are putting in. Someone is simply winding you up. Don't let them get through.

    Steve
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    • Profile picture of the author rosetrees
      Originally Posted by seree View Post

      "You need to learn to speak English better and your headline has non grammatically sense."
      An Old English Saying "Those that live in glass houses shouldn't throw stones". In other words, as your (ex) subscriber clearly can't write grammatically he has no right to criticise others.

      Originally Posted by Kevin Riley View Post

      Merely push the "Delete" button and mutter "Wanker". Then, it's finished.
      I'm with Kevin on this. Don't waste emotional time and energy. Subscribers like that you don't need!

      Having said that, I'm sure that improving your English can only help your sales. But that takes time and practice and I admire anyone that can speak more than one language.
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      • Profile picture of the author David_Thompson
        Seree, don't get all bent out of shape
        because of this bro, their are always wankers
        out there...just forget it and move on bro.

        But if you do want to learn the language
        even better then you should do it, it only
        benefits you in the long run.

        --David
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    • Profile picture of the author seree
      Hey Big Mike, logosi, Kim, Dave, Bev, Jon, Takuya, Simon, Kevin, Gene, Steve, Andrew, Scott, Rosetrees ...

      Thanks you so much for your all value opinions!

      I would practice more on English skill while outsourcing for video producer to make a good speaking video for me. :-)

      However, I'll mainly focus on marketing as I've been before.

      I really love Kevin Riley's "delete" mode. :-P

      Thank so much, lovely warriors!
      Seree W.
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  • Profile picture of the author John Taylor
    Originally Posted by seree View Post

    "You need to learn to speak English better and your headline has non grammatically sense."
    With a poorly formatted sentence such as that I think he should
    avoid criticising other's grammar!


    But to answer your question..

    1. All feedback is good. Most people will be tolerant of your language
    ability if you provide them with good content.

    2. It might help build your relationship with your list if you make a
    feature out or your language skills. Explain that English isn't your first
    language, that you are working on improving and ask them for help
    by giving you constructive feedback.


    John
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    • Profile picture of the author Kevin Riley
      Originally Posted by John Taylor View Post

      With a poorly formatted sentence such as that I think he should
      avoid criticising other's grammar!


      But to answer your question..

      1. All feedback is good. Most people will be tolerant of your language
      ability if you provide them with good content.

      2. It might help build your relationship with your list if you make a
      feature out or your language skills. Explain that English isn't your first
      language, that you are working on improving and ask them for help
      by giving you constructive feedback.


      John
      I try to be quite tolerant of the Scots' inability to speak English, because they do distill the world's second best whiskey.
      Signature
      Kevin Riley, Kevin Riley Publishing, Osaka, Japan


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      • Profile picture of the author rosetrees
        Originally Posted by Kevin Riley View Post

        I try to be quite tolerant of the Scots' inability to speak English, because they do distill the world's second best whiskey.
        Now I'm no drinker - but you might just have offended a large number of Warriors. Isn't it whisky in Bonny Scotland??????
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      • Profile picture of the author jensrsa
        Originally Posted by Kevin Riley View Post

        I try to be quite tolerant of the Scots' inability to speak English, because they do distill the world's second best whiskey.
        Kevin, I didn't know that the Scots distilled whiskey, I thought they only make whisky

        Seree, irrespective of the advice given here, I would suggest that you get an English person to proof-read your site. Why lose out, and you don't know how many protential clients you've lost, because of something that is easy to fix. And there's no excuse for spelling mistakes (I'm not talking about British vs US English)

        And do an English writing course - in the long run you will only benefit. If I ran a site on another language I would make sure that my grammer and spelling is acceptable to a native speaker.

        Jens
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      • Profile picture of the author BrianMcLeod
        Originally Posted by Kevin Riley View Post

        I try to be quite tolerant of the Scots' inability to speak English, because they do distill the world's second best whiskey.
        HEY! : )

        When I first landed in Edinburgh, I went to the counter to get our ride to the hotel. I said, "Hi, I'm here for our ride. My name is Brian McLeod, M-C-L..."

        The lady broke into my sentence and said, "Laddy... You're home. You don't have to spell it for us here..."

        I broke apart laughing and still do to the day...

        Clan McLeod!
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        • Profile picture of the author Alminc
          You can speak and write very bad english as long
          as you are true expert in your area. Bad english is
          not relevant if you have superior knowledge.
          Signature
          No links :)
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          • Profile picture of the author DeePower
            Seree

            My take on this is a little different. If you don't care enough about your subscribers to provide information in a readable format that may give the impression you don't care about your product. The solution is simple. Write your newsletter or emails, have someone edit them, then compare what you wrote originally to the corrected copy. Your English will gradually improve.

            Grammar, spelling, punctuation, and sentence structure are important when you're communicating in writing. Everyone makes an error once in awhile and that isn't going to bother most people.

            Only one person complained but that could mean quite a few others have noticed the quality of your writing and aren't reading your messages anymore.

            Dee
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            • Profile picture of the author Michael Oksa
              Hi Seree,

              I think it is wonderful that your grasp of the eEnglish language is as good as it is. Yes, there is room for improvement, but the good news is that I think you are more tham capable of making those improvements.

              I was thinking along the same lines as Dee. Get someone to look over a few of your messages and offer corrections. This way you will be sending out more grammatically correct messages, and learning at the same time.

              The English I read here is acceptable, especially knowing you are a non-native speaker. The fact that the person unsucbscribed speaks more to their inability to comprehend a few misplaced words than it does your inability to communicate.

              To be honest, I think it;s a good idea to keep trying to improve. You already are doing better than some English speakers I deal with.

              Keep up the good work,
              Michael
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              • Profile picture of the author esteban307
                Even people that speak english as their only language make typo's and other errors in writing. Shrug it off and keep improving. =)
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              • Profile picture of the author Barbara Eyre
                Seree,

                You've gotten some great advice here from those native language is English and from those who have other native languages.

                I definitely wouldn't burden yourself with this email. Just kindly reply to his email with: Thank you for pointing out the mistakes. As English is not my native language, and I am still learning the language, I am bound to make mistakes here and there and am grateful for my subscribers helping me out from time to time in pointing out those bits and pieces I've goofed on.

                Another words, takes some lemons and make lemonade! ;-)
                If they emailed you with "ill manners" in their email, reply back with lots of kindness - that'll make them think twice LOL

                Keep up the great work !!!
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