Account Suspended....Help!

15 years ago

Man, that's scary - can you get the direct phone number of the hosting company and call them. If you do, try not to be angry at first as they will be defensive and not want to help you, it could just be a human error somewhere.

Phil

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Steven Fullman

15 years ago

As Phil says, try to contact them in a calm fashion.

Is it shared hosting, or dedicated?

Have you exceeded your bandwidth limit, perhaps?

Looks like your host is using a Hostgator reseller account. Is that right?

Has he paid his bill?

Steve

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Steven Wagenheim 15 years ago

Originally Posted by Steven Fullman

As Phil says, try to contact them in a calm fashion.

Is it shared hosting, or dedicated?

Have you exceeded your bandwidth limit, perhaps?

Steve

Steve, the person who set me up (a warrior) gave me so much bandwidth
that there is no way I could come anywhere near it.

I went to whois to see who to contact but it doesn't say who the domain
is hosted with so I don't even know who to call.

Is there any way I can find this info out?

I am totally lost right now.
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Steven Wagenheim

15 years ago

Originally Posted by Steven Fullman

As Phil says, try to contact them in a calm fashion.

Is it shared hosting, or dedicated?

Have you exceeded your bandwidth limit, perhaps?

Looks like your host is using a Hostgator reseller account. Is that right?

Has he paid his bill?

Steve

Bingo...that's exactly what happened. He didn't pay his bill and they
dropped his package.

Well, looks like I'm just going to have to open my own account and take
care of this myself from now on.

It's so sad when you can't rely on anybody buy yourself.

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Steven Fullman

15 years ago

Too true.

And for whatever it costs...$25 or so for your own reseller account...it's a no-brainer.

Glad I could help, and good luck.

Steve

Originally Posted by Steven Wagenheim

Bingo...that's exactly what happened. He didn't pay his bill and they
dropped his package.

Well, looks like I'm just going to have to open my own account and take
care of this myself from now on.

It's so sad when you can't rely on anybody buy yourself.

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Shaun OReilly 15 years ago

And that's the lesson...

For mission critical things like hosting, domain names,
lists, etc - have them within YOUR control as much
as possible.

If you are going to use a third party for these, make
sure that they're reliable.

Don't rely on someone paying their light bill for your
lights to be on.

You be the one in direct communication with the
service provider for billing and support.

Also have a backup plan in case things go 'tits up' at
any time.

Dedicated to your success,

*Shaun O'Reilly
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john_kennedy

15 years ago

It looks to me like your site has been hacked. See the attached image file. Did you get any emails recently about your site having phishing scripts on it?

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Steven Wagenheim

15 years ago

Originally Posted by john_kennedy

It looks to me like your site has been hacked. See the attached image file. Did you get any emails recently about your site having phishing scripts on it?

Hacked again? Cheese and crackers. This is the 2nd time this year.

But the last time I didn't get suspended.

This is getting ridiculous.

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john_kennedy 15 years ago

Originally Posted by Steven Wagenheim

Hacked again? Cheese and crackers. This is the 2nd time this year.

But the last time I didn't get suspended.

This is getting ridiculous.

If there is indeed a phishing script on there, your host really has no choice but to suspend the account until the offending script has been removed. I've had it happen to my clients from time to time as well. The emails that you get from Visa and M/C are very explicit in what you are required to do.

Insecure passwords, folders set to 777 and unsecure or outdated scripts are ways that hackers can get into your hosting account and setup these phishing schemes.

John
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infohog

15 years ago

Originally Posted by john_kennedy

It looks to me like your site has been hacked. See the attached image file. Did you get any emails recently about your site having phishing scripts on it?

This happened to me two weeks ago - I had to have my service provider restore my account from the week prior. I lost a weeks worth of website changes but it was sure better than losing everything.

Steve - perhaps hostgator could do the same if it comes down to it?

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Matthew D.
TiltRight.com

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infohog

15 years ago

Steve - I've waking up a few times to see disastrous things happening to my websites. It sucks and you want to cry. This doesn't help but chances are damn good the cause of the problem is simple and easily rectified once the proper people get involved. As Phil mentions, call them direct and they will take your problem with a sense of urgency. (Chances are you are not alone with this problem)

Take a deep breath and pluck away at the problem and, in my experience, by days end there is a good chance everything will be fixed.

Good luck!

Originally Posted by Steven Wagenheim

Okay, I am on the verge of having a nervous breakdown.

I wake up this morning to find out that my stevewagenheim.com domain has
been suspended. In fact, all domains I have with this hosting service (a
warrior here at this forum in fact) have been suspended.

What in God's name would cause this (I didn't spam anybody and know of
no reason why this should happen) and what do I do about it?

I am, for all practical purposes, out of business today.

Please help.

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TiltRight.com

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Bob B

15 years ago

Ouch.

I don't know what I could do to help - some temporary server space maybe - but if there's anything you can think of, pm me.

Bob

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Creative Thinker

15 years ago

Is it your domain or your web hosting account? If you have backups, just move the site to another server and update your domain to point to the new one.

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Steven Fullman

15 years ago

Steve,

I added to my original post, but the suspended notice has been redirected to:

http://alto.websitewelcome.com/suspended.page/

I believe that websitewelcome.com is Hostgator.

So, this Warrior presumably has a reseller account with them.

You could try contacting Hostgator if all else fails.

Like I said, perhaps his reseller account has been suspended...and has cascaded down to his customer's sites...

Pure speculation.

Steve

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Poglia

15 years ago

Unfortunately there's nothing we cand do. You should ask the customer support of your hosting company as soon as possible.

By the way, I use OpenDNS and your site is classifed as phishing.

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derekwong28

15 years ago

Steven, your nameservers are ns347.websitewelcome.com ns348.websitewelcome.com

Doing a WHOIS on websitewelcome.com did not reveal anything as it is privacy protected.

However if you go to websitewelcome.com, it says

For abuse issues related to the websitewelcome.com domain, please email your complaint with any relevant logs to abuse@websitewelcome.com

I would suggest that you write to that e-mail

Derek

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dspa72

15 years ago

Steve, your site now redirect to
http://alto.websitewelcome.com/suspended.page/

Domain name: websitewelcome.com

Administrative Contact:
Whois Privacy Protection Service, Inc.
Whois Agent (pfntsvkpw@whoisprivacyprotect.com)
+1.4252740657
Fax: +1.4256960234
PMB 368, 14150 NE 20th St - F1
C/O websitewelcome.com
Bellevue, WA 98007
US

Technical Contact:
Whois Privacy Protection Service, Inc.
Whois Agent (pfntsvkpw@whoisprivacyprotect.com)
+1.4252740657
Fax: +1.4256960234
PMB 368, 14150 NE 20th St - F1
C/O websitewelcome.com
Bellevue, WA 98007
US

Hope this can help

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dimitri.richko

15 years ago

Just call hostgator and ask them what happened..
I think your website is suspended because of someone hacked it and placed some virus or phishing script on it.

Ask hostgator to restore your account and upload your last backup if you have one.. If you don't keep backups you should ask hostgator to give you their backup copy, check html on the main page for strange codes and upload it.

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Imran Naseem

Banned 15 years ago

[DELETED]

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john_kennedy

15 years ago

Well, that's good to hear in a way. I hope HG will be able to get you moved over to your own account quickly so your websites are back up and running. I wonder how many others are in the same boat and don't even know it yet?

John

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DotComBum

15 years ago

Hope you can get you site back up as soon as possible, lesson learned.

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Andy Fletcher

15 years ago

In the time it's taken me to read this thread it looks like you're back online. When I first visited I got a suspension notice and now it's back to your page.

Try to avoid reseller hosting for anything that isn't an autoblog or whatever. At the very least go direct to source and get shared hosting with someone like Hostgator but preferably put your "mission critical" stuff on it's own hosting. Sure it costs you a load more but how much would you pay to avoid having that feeling again?

Cheers,

Andy

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john_kennedy

15 years ago

Kudos to HG for getting your sites up and running so FAST! Really speaks to their level of customer support.

Glad it all worked out in the end for you.

John

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Account Suspended....Help!

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