Chargeback Response services - anyone used one?
Chargebacks911.com (my favorite so far... I have a call with them later today)
Chargeback.com
ChargebackExperts.com
Then there are other managed risk solutions - essentially each transaction runs through their system via API between the shopping cart and the payment gateway to flag suspicious orders, orders from customers who are on "habitual chargeback" or "serial refunder" lists, etc. Some of those are:
Riskified
FraudAlertManager
Verifi.com
Signifyd
If anyone has used any of these services or otherwise has feedback it would be much appreciated! As I said, the problem isn't chargebacks, it's the massive time exerted retraining a new VA every time there's turnover. This needs to be outsourced and not kept in-house.
Thanks,
Frank
Sid Hale
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