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Please Help: Inquiry Email Stamp Date is One Day Ahead of Today's Date. Why?

by Chloe Brooks
3 replies
Hi Guys,
Every time I receive an enquiry sent from my website to my outlook, it will be dated one day ahead. For example, today is Friday 13th, the enquiry comes in as Saturday 14th. It happens only with the enquiry from the website. It does not happen with my other emails.


Does anyone know the reason behind this and how to fix it please?

Thanks a lot in advance....

Best
Chloe
#ahead #date #day #email #inquiry #stamp #today
  • Profile picture of the author David Keith
    Enquiry from your website? Via a form or a help desk software?

    It sounds like your server time/date is just set wrong. That's basically just like the date on your home computer. If the date on your server is set wrong then when the form/script passes along the email probably via php it uses the servers date to do that.

    Is your server in the same country as you? It may not be a date thing, but rather that your server is hosted half way around the world and its set to local time wherever it is.
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  • Profile picture of the author Chloe Brooks
    Thanks David. It's a simple inquiry form on our website. We use wordpress. The server is in the same country as me so it cannot be that issue...Or can the server clock be different although I and the server are in the same country? Any other potential reasons...

    Thanks so much
    Chloe
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  • Profile picture of the author David Keith
    Yes, the server time can be set to anytime...just like the clock on your home pc. They are just normally set to local times, so that's why I asked about location difference.

    If you can put this code on a php page it will show you The date and time of your server

    <?php
    echo date('Y-m-d H:i:s');
    ?>

    But depending upon how your plugin works, it may also be a setting within the plugin you can change or that may be hardcoded into some file in the plugin...you can change this of course...just gotta find it.

    But use the code above to see what time your server thinks it is first.
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