Have hostgator offered you this too?

by David Raybould 7 replies
Hey guys,

Been having some problems with hostgator lately, namely the fact that they failed to renew 3 of my domains, but still charged me for hosting them these past few months. I only found out about this yesterday, but apparently the sites have been down since the end of june, which has obviously cost me some profit too.

I've been having a little back and forth with them about it via the support emails, and today they emailed me and said that for my trouble they would like to offer me a free enom account, which would save me money in the future.

They also said they would push all my existing domains to enom.

Are they just trying to get rid of me?

I'm a little unsure of the benefits of moving over to enom, not sure why they would offer it as a resolution when I asked for compensation on lost profits etc.

Thanks guys, hoping someone knows what the deal is

David
#main internet marketing discussion forum #hostgator #offered
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  • Profile picture of the author Francois du_Toit
    Hi David,

    Hostgator uses enom as their domain name registrar. In other words, when
    you register a domain through Hostgator they will register it with enom on
    your behalf. BTW, registrations are not automated. It's done manually.

    Suggest you rather buy your domain names from Godaddy or Namecheap.

    All the best,
    Francois
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  • Profile picture of the author Kay King
    Were the domains on auto-renew?
    Was there a current funding source?

    You seem to be claiming lost profit - but not checking profitable sites in over two months isn't a good idea. At the least, if they WERE profitable - wouldn't you have noticed the loss of profit in two months if they were down?

    kay
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    • Profile picture of the author David Raybould
      Hey guys,

      Thanks for taking the time to answer.

      Francois: Is there any benefit in them giving me a free enom account and pushing my domain names over there? They have positioned it with me as some kind of compensation, but I can kinda feel the wool being pulled over my eyes...

      Kay- Yes they were on auto renew, and yes there was and still is a current funding source. I have something like 30 sites hosted with them, and all the others renewed just fine with no interaction on my part.

      The sites were profitable, but not by a huge amount, which is why I didn't notice it. I forgot all about them to be honest, they get organic traffic and make a trickle of money each month.

      I could not care less about the money, it's like $200 lost at the most. The only reason that I asked for compensation is that hostgator genuinely don't seem to give a crap about the fact that they screwed up. They even had the nerve to tell me that because the domains need renewing after a specific period of inactivity, there'll be an additional charge. Even though I already paid the renewal invoice when it became due. That's not too cool.

      Thanks for your input guys.

      David
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  • Profile picture of the author Simon_Sezs
    Originally Posted by the_writer View Post

    Hey guys,

    Been having some problems with hostgator lately, namely the fact that they failed to renew 3 of my domains, but still charged me for hosting them these past few months. I only found out about this yesterday, but apparently the sites have been down since the end of june, which has obviously cost me some profit too.

    I've been having a little back and forth with them about it via the support emails, and today they emailed me and said that for my trouble they would like to offer me a free enom account, which would save me money in the future.

    They also said they would push all my existing domains to enom.

    Are they just trying to get rid of me?

    I'm a little unsure of the benefits of moving over to enom, not sure why they would offer it as a resolution when I asked for compensation on lost profits etc.

    Thanks guys, hoping someone knows what the deal is

    David
    David,

    I am going to tell you from experience that it is never a good idea to mix hosts with domains. First of all, if you have a ton of domains and are using many hosts, it is easy to let domains fall through the cracks. Plus, if you start having issues with your hosts, you could put your domains at risk.

    Use a domain service instead and lump all your domains into one centralized location. I use namecheap for my domains.
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    • Profile picture of the author David Raybould
      Hi,

      Thanks for the advice, I guess I'll take them up on their enom pitch.

      Still going to fight for some kind of compensation. I mean even an apology would mean something lol

      David
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      Killer Emails. Cash-spewing VSLs. Turbocharged Landing Pages.

      Whatever you need, my high converting copy puts more money in your pocket. PM for details. 10 years experience and 9 figure revenues.
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      • Profile picture of the author Kim Standerline
        I would say many people on this forum know how I feel about hostgator by now.

        They are going down the pan fast. It's a shame because they used to be excellent
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      • Profile picture of the author Terry Crim
        Originally Posted by the_writer View Post

        Hi,

        Thanks for the advice, I guess I'll take them up on their enom pitch.

        Still going to fight for some kind of compensation. I mean even an apology would mean something lol

        David

        Have you read their TOS? I am not sure what compensation you expect but I am pretty sure that you wont receive any due to their TOS.

        Hostgator has had issues with their shared hosting but I have never had any issue with a dedicated server through them. I currently am using dreamhost and have had no problems.


        my 2 cents,

        - Terry
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