Help me what should I do to her?

by semmyw 7 replies
Dear warrior I don't know what's wrong with this women? what should I do? I get a client and so wired! I design it for her and then after I don't know why she ask me for the refund. and I offer her a revision. but she didn't want and she tell this one

They are awful! there are many things wrong-- no bright colors like your website examples! too many errors. All good business people give refunds whether they offer it or not! I've been in business for 30 years. please refund my money-- just go to paypal and click the refund on my 2 transactions. I am a nice person also but if I don't get my refunds then I will go to the warrior forum and complain and show them your work. I am trying to be nice but the covers are bad! Even with the few specs I gave you --the title is separated in different sizes, its purple not blue etc., the neti pot and fruit etc. and dullness of it etc...etc... And you apparently don;t have the bright colors you show. Please refund my money now. Thank you

what should I do?
#main internet marketing discussion forum
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  • Profile picture of the author Allen Graves
    Just refund her and move on.

    And if you ever see her bashing you here, report it and she will probably be n/a'd for violating rule #1.

    Every day I check the obituaries. If I don't see my name there, then I know it's going to be a good day!
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  • Profile picture of the author KarlWarren
    Hi Semmy,

    also, tell her that once you refund her, the copyright of the images reverts back to you and that you have the right to resell the design to compensate you for your time.

    Can you send me a PM with a link to see the design, I'd like to give you my own opinion - I might even buy the design off you.

    Kindest regards,
    eCoverNinja - Sales Page Graphics & Layout Specialist
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    • Profile picture of the author semmyw
      Hi Karl, The Ninja! I'm one of your fans! sure I'll send the image to you.

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      • Profile picture of the author KarlWarren
        Ok, I've seen the cover and in my professional opinion, the
        client (while entitled to their opinion) is being unfair and most
        likely looking for a freebie. Of course, I wouldn't recommend
        saying this to the client - remain professional, as I'm sure you
        have been up to this point.

        The cover looks professional and in my opinion could do with
        only a couple of tweaks to polish it up a little.

        Obviously, don't post the image here as there is info on the
        cover to identify the client.

        Email the client, stating that as you are refunding all fees,
        copyright of the images belongs to you and any use of the
        images will be considered breach of copyright. Furthermore,
        the rights to use the stock photography will remain yours.

        Sending this email means that you have documented
        evidence of your position, should you discover the client
        using the images (which would be a breach of the license
        of the stock photography and could lead to the client
        being fined by the supplier).
        eCoverNinja - Sales Page Graphics & Layout Specialist
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