Client Controversy Question

10 replies
If I sell a logo for 500$ that I bought off of envato and then that company see's another company with that same logo.

- what do you do?
- what do you say?
- what should I have said before the item was sold?
#client #controversy #question
  • Profile picture of the author professorrosado
    Originally Posted by ProfitFromMyDomain View Post

    If I sell a logo for 500$ that I bought off of envato and then that company see's another company with that same logo.

    - what do you do?
    - what do you say?
    - what should I have said before the item was sold?
    Well, the first thing was that if you are going to re-sell art that you outsource, you must use only artists that guarantee each design unique, that if they use graphic stock material, that they modify it substantially from its original form, and that they will not sell the same or similar design to another company / client.

    Depending on the way you marketed yourself (let's say professional), then you need to send them a very apologetic letter stating that your staff made recent hires and we have reprimanded the individual responsible for copying another logo in order to meet demanding job schedules.

    Offer to redo their logo with an artist you have vetted to do only unique art for you.
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    • Originally Posted by professorrosado View Post

      Well, the first thing was that if you are going to re-sell art that you outsource, you must use only artists that guarantee each design unique, that if they use graphic stock material, that they modify it substantially from its original form, and that they will not sell the same or similar design to another company / client.

      Depending on the way you marketed yourself (let's say professional), then you need to send them a very apologetic letter stating that your staff made recent hires and we have reprimanded the individual responsible for copying another logo in order to meet demanding job schedules.

      Offer to redo their logo with an artist you have vetted to do only unique art for you.
      What if I sold shirt designs with limited prints? Does that give me some kind of leverage.
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      • Profile picture of the author Kay King
        Leverage for what?

        - what do you do?

        You refund the $500

        - what do you say?

        You apologize for the "mistake"

        - what should I have said before the item was sold?

        I'm not sure - but you should NOT have claimed you were doing the logo yourself and I have a feeling you did that.
        There are a lot of threads recently about "buy cheap and sell high" that makes this arbitrage practice sound like a slam dunk. This is the downside - you are buying cheap from people you can't trust and putting your own rep on the line.

        Getting caught in something like this can be a real nightmare.
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        • Originally Posted by Kay King View Post

          Leverage for what?



          There are a lot of threads recently about "buy cheap and sell high" that makes this arbitrage practice sound like a slam dunk. This is the downside - you are buying cheap from people you can't trust and putting your own rep on the line.

          Getting caught in something like this can be a real nightmare.
          No I didn't claim the logo myself. I was just contacting people about design work and when the conversation got going I told them that I have a few people that develop the designs for me.



          The pitch was "I'm trying to build my design portfolio"



          leverage as far as not having to worry about too much of a problem with limited prints. I sold a few designs.
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          • Profile picture of the author Kay King
            If this truly happened - the first thing to do is refund.
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            Saving one dog will not change the world - but the world will change forever for that one dog.
            It takes nothing away from a human to be kind to an animal.
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            • Originally Posted by Kay King View Post

              If this truly happened - the first thing to do is refund.
              Yeah, I just contacted them about it.
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  • Profile picture of the author Ghoster
    You shouldn't have sold a stock logo for $500.

    A business needs a unique brand and identity.
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    On the whole, you get what you pay for.

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  • Profile picture of the author AleksanderSuave
    anytime you deal with a situation like this.

    apologize, offer empathy, then move onto an honest solution. pretty straight forward. can apply this to any problem you have in customer service.
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  • Profile picture of the author Jack Gordon
    This is the kind of problem you should think through BEFORE you go out there and start selling..

    If you are selling "unique" designs, make sure the designs are actually unique.

    If you are not prepared to make that guarantee, manage the expectations of your clients with a disclaimer that the design might not be unique to them (you can certainly add something like, "and that is why you are getting it at the price you are getting it at.")

    This is not a real problem, in the scheme of things. Just show integrity always, and deliver what you promise to people. Start there, and the rest will work itself out.
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    • Originally Posted by Jack Gordon View Post

      This is the kind of problem you should think through BEFORE you go out there and start selling..

      If you are selling "unique" designs, make sure the designs are actually unique.

      If you are not prepared to make that guarantee, manage the expectations of your clients with a disclaimer that the design might not be unique to them (you can certainly add something like, "and that is why you are getting it at the price you are getting it at.")

      This is not a real problem, in the scheme of things. Just show integrity always, and deliver what you promise to people. Start there, and the rest will work itself out.
      Thank you, this is a nightmare.
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