Billing/shipping/IP address customer mismatch on cc, handling?
interesting situation;
a customer's order for a $997 physical product was just declined by my merchant account; his shipping/billing/IP addresses didn't match up.
I called him and talked w/him on the phone, he said he was traveling out of country which is why IP mismatched. and some story about why ship/bill addresses were different. sounds dodgy, so I'm glad my 1sc/etc declined the order.
I said if he wanted to send money order that's ok, he didn't sound receptive
for high-ticket physical items, prior to accepting/non-voiding the order, I Always check order IP at ip2location.com to verify location matches billing/shipping address first, to avoid fraud. since he put in different bill-to + ship-to addresses, another red flag.
anyone run into similar situations? I told him I'd honor the discount price if he wanted to try re-ordering once he was back in the USA, so all would match up and he still didn't say ok thanks, sounded evasive. if I were traveling out of country, I'd have said ok thanks I'll get in touch once I'm home so my order info matches up.
a customer's order for a $997 physical product was just declined by my merchant account; his shipping/billing/IP addresses didn't match up.
I called him and talked w/him on the phone, he said he was traveling out of country which is why IP mismatched. and some story about why ship/bill addresses were different. sounds dodgy, so I'm glad my 1sc/etc declined the order.
I said if he wanted to send money order that's ok, he didn't sound receptive
for high-ticket physical items, prior to accepting/non-voiding the order, I Always check order IP at ip2location.com to verify location matches billing/shipping address first, to avoid fraud. since he put in different bill-to + ship-to addresses, another red flag.
anyone run into similar situations? I told him I'd honor the discount price if he wanted to try re-ordering once he was back in the USA, so all would match up and he still didn't say ok thanks, sounded evasive. if I were traveling out of country, I'd have said ok thanks I'll get in touch once I'm home so my order info matches up.