**Business Feedback Needed** - Urgent Help Please

10 replies
Hello Guys,

We are about to be redoing the process for our services and we need some urgent feedback from individuals like yourself. So, if you would like take the time to leave any answers/feedback in this thread I would greatly appreciate it.

Q. When going to a website to order services, do you prefer to the company to offer a TON of different packages, so that you have more to choose from or does that just make it more confusing? or Would you prefer for it to be simplified, with only 3 or 4 choices then the ability to maybe build on to those better?

The main thing we are looking at is, we currently have like 5 or 6 options for EACH of our services (like 6 to 7 different services) and wonder if it would be better to have more like a "Tier 1, 2, and 3" package and they can use that and maybe upgrade it if need be.

Thanks again for your feedback and I appreciate it and look forward to reading your comments.
#business #feedback #needed #urgent
  • Profile picture of the author costmarket
    ++++ . is it okey?
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    • Profile picture of the author LGCalab
      Originally Posted by LindseyInteractive View Post

      Hello Guys,

      We are about to be redoing the process for our services and we need some urgent feedback from individuals like yourself. So, if you would like take the time to leave any answers/feedback in this thread I would greatly appreciate it.

      Q. When going to a website to order services, do you prefer to the company to offer a TON of different packages, so that you have more to choose from or does that just make it more confusing? or Would you prefer for it to be simplified, with only 3 or 4 choices then the ability to maybe build on to those better?

      The main thing we are looking at is, we currently have like 5 or 6 options for EACH of our services (like 6 to 7 different services) and wonder if it would be better to have more like a "Tier 1, 2, and 3" package and they can use that and maybe upgrade it if need be.

      Thanks again for your feedback and I appreciate it and look forward to reading your comments.
      Originally Posted by costmarket View Post

      ++++ . is it okey?
      Well if that ^^^ doesn't clear things up, nothing will!

      Lindsey, sometimes, less is more. I think your main goal is to get the business, right? Your second idea, "tier 1, 2, 3" with upgrades seems better to me. I don't really have enough information here, but that plan seems like a better "funnel".

      The longer you give someone to think about buying, the more likely they won't buy. With your second option, you have even more opportunities to sell in the future.

      LG
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      • Profile picture of the author Frank Donovan
        The more choices you offer, the more likely you are to confuse your prospects. And a confused prospect doesn't buy.

        That principle applies to any business.

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        • Thanks guys for ALL the advice.

          We are doing our internet marketing services, that is what we are trying to determine. If we want MORE packages or smaller simplified packages that can be added on to later or not. Sort of like a "Good, Better, and Best" option.
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          • Profile picture of the author Steve B
            While I totally agree with what Frank (above) says, if you can qualify your prospects on your web site as to the type of service they are seeking, having multiple options for each specific service is not a bad thing.

            In essence, you are directing them to their interest and not offering services that they do not want. One way to accomplish this is with interactivity built into your site so that the prospect follows the correct path to his/her area of interest and is never given the "whole tour" of everything you do.

            I hope that makes some sense.

            Steve
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            Steve Browne, online business strategies, tips, guidance, and resources
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  • Profile picture of the author MikeFriedman
    I hate packages. It gives the impression that everyone's needs fit into one of a few different options. I see SEOs offer packages all the time and there is no way that every client fits into one of their stupid little boxes.
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  • Profile picture of the author Trey Morgan
    Originally Posted by LindseyInteractive View Post

    Hello Guys,

    We are about to be redoing the process for our services and we need some urgent feedback from individuals like yourself. So, if you would like take the time to leave any answers/feedback in this thread I would greatly appreciate it.

    Q. When going to a website to order services, do you prefer to the company to offer a TON of different packages, so that you have more to choose from or does that just make it more confusing? or Would you prefer for it to be simplified, with only 3 or 4 choices then the ability to maybe build on to those better?

    The main thing we are looking at is, we currently have like 5 or 6 options for EACH of our services (like 6 to 7 different services) and wonder if it would be better to have more like a "Tier 1, 2, and 3" package and they can use that and maybe upgrade it if need be.

    Thanks again for your feedback and I appreciate it and look forward to reading your comments.

    The idea of having a tier 1,2, and 3 option sounds a lot more attractive and professional than having 5 or 6. I believe most people would appreciate having options but not too many options.
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  • Thanks again everyone. I greatly appreciate the feedback.
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  • Profile picture of the author cheryl25
    Less options is less confusing. Smaller simplified packages is more appealing.
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