Anyone seen Norman Freeman/ Viral Inviter? MIA?

by 18 replies
21
I purchased his special over a week ago for Viral Inviter, but haven't
heard anything from him. No product, no download link... nothing.

Submitted 3 support tickets and called his toll free number which
now says out of order.

Anyone seen him or know what's up?

thanks!

- Ken
#main internet marketing discussion forum #freeman or #inviter #mia #norman #viral
  • Have you seen him? Not Animal Chin...

    but Norman Freeman and company?

    thanks!

    - Ken
  • maybe he is on vacation? from internet marketing...
    • [1] reply
    • Honestly I waited weeks for a response and NOTHING!

      Then he sent me the download link through a support ticket.

      I installed the software but every user name and password says...

      "Bad User Name & Password"...

      I have been submitting tickets for weeks with no response.

      THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE.

      I have been postponing a launch now for over 7 weeks in hopes that I can use this software.

      I am about ready to file for a chargeback. I have NOTHING!

      I paid on July 2nd and all I have recieved is a download link in a support ticket.

      BUT THE SOFTWARE DOES NOT WORK!

      He promised membership sites, training videos and "$1700" in stuff and all I got after 7 weeks is a download link for a software that does NOT WORK!

      And there is NO CUST SERVICE AT ALL.

      Have you had any luck since July 30th Ken?
      • [2] replies
  • He's not MIA as he is promoting Affiliate Jump at the moment.

    Sounds like very poor customer service to me. Don't leave it any longer - go straight to your credit card company and do a chargeback.
    • [1] reply
    • Hey guys,

      Any luck? did you get this sorted in the end?

      I have the same issue, no product to show for my investment, no - one answering any help tickets, nothing.

      This is pathetic customer service - why are guys like mike filsaime promoting something like this? it makes them look really bad also.

      Going to file a chargeback and warn other about this guys - looks like a real scam.
      • [1] reply
  • hello everyone,

    sorry to hear about your bad experiences. i've just seen this thread. norman has been on vacation with his family. i will forward your concerns to him and rest assured that he will get back to all of you as soon as he gets back to work. i'm not really in charge of technical stuffs but you can reach me at blessy(at)viralinviter(dot)com and i'll do what i can to help. thank you and, again, my apology. i am very sorry for all the inconvenience.
  • Hi Kevin & Ken,

    without any attempt to make excuses, I take the full responsibility for the trouble you had.

    We were changing a lot of things technically with our product delivery method (using infusionsoft) and our new support desk (zendesk) and the experience was much worse than I expected. We finally got it figured out.

    On top, we were restructuring our support team which has finally come to a (good) end.

    All remaining suppport tickets will be replied to by tomorrow morning.

    The above is no excuse for the bad experience you had, I know that.

    I will monitor all support tasks personally from now on until we have it running smooth.

    My apologies. please expect a reply within 12 hours latest.

    Norman
  • Oh, and just one more thing about the software not working:

    We just released updates and everything should work exactly as expected again.
    I hope you get the update emails?
    Kevin, I will contact you directly wirth instaructions and help you set it up persoanlly.
    Sending you a direct message right now.

    Norman
    • [2] replies
    • I didn't get the download email.

      Emailed support and got a reply with the product attached within a couple of hours.

      So Norman is back to 100% in my book!

      Graham
    • Hey Norman,

      So does this mean we'll get our username's, passwords etc?

      I'm still waiting on those and it's been 12 days since I posted my support tickets...

      Mark
      • [1] reply
  • Hi I have been having the same problems, just purchased the v4 software yesterday and cant send email via SMTP, and PHP is stripping out all of the HTML code.

    Support is really crap and they don't even cover these setting in any of the videos.

    I thought that this was too good to be true.

    NOT HAPPY JAN

    its funny it takes so long to get credibility but it can be blown in a second when you don't support your customers.
    • [1] reply
    • Hey Geraldo,

      I know how you feel and it sucks.

      However, Norman did really take care of me and he will help you out if you send a support ticket at TurboBuzz - by Norman Freeman.

      The new version 4.4 VI Pro solves that issue.

      Just send a support ticket and it will probably take a couple of days BUT he will get back to you.

      I know how you feel and I was going nuts for awhile... lol

      If you need any help let me know and I will if I can help you.

      Kindest Regards,
      Kevin DaSilva
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