I run several businesses and any time there is an issue with a member, if they don't get what they want they try to slander my name here on WarriorForum... I am just so tired of it. I have had this happen a couple of times, but there are the most recent case.
Customer has been a member of my site for 10 months and uses a contact method to contact my support team that is not a real contact method. Then gets angry that he gets no response and writes a bad review in my WSO that we have bad support.
I explain in the thread that the email he used to contact us is not a real contact method, we do not advertise this email as being a contact method anywhere and the email address he used was for a totally different site as well. I explain if he wants to contact us, to please use the help desk provided on the website and he will get an immediate response.
He never comes back to check the thread so I send him a PM asking him to take down his post because clearly we cannot offer support on a fictitious support method that he invented.
He responds with blackmail, stating that he will only take down the post if I issue him a refund on his last subscription payment. And this is the 10th month of his subscription, not like he is a new member. We only offer refunds on the first months payment so people can try out our services risk free.
Now he will not take down his bogus review that we have bad support unless I issue him a refund, basically I have to pay him to do so.
What did I do wrong? My team and I cannot give support to a customer who does not contact us via the support avenues we set up.
How would other Warriors handle this?