Membership Site with Help Desk + Knowlege base

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Trying to figure out the best way software wise to set all this up.

Have a digital product that I am selling.

I can either put it in PDF format or grant access to the program via a wordpress membership plugin

I then want PAID users to be able to view a searchable FAQ knowledge base about the program as well as be able to contact a specific support email for a response.

Now I am thinking wordpress + membership plugin + helpdesk


Shopify + helpdesk

Seems there are positives and negatives to each but in either case - how do you make sure only PAID customers contact you for support?

Any suggestions are greatly appreciated - TIA
#base #desk #knowlege #membership #site

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