Did Aweber Just CRASH?? - Problem - FYI everyone.

by MaxReferrals 57 replies
This problem's been going on for at least the last 24 hrs,
as we've been trying to create new lists, etc, and our
phone call to them yesterday they confirmed there
were problems.

I know for a fact, that our optins aren't showing up, neither
are our confirm messages.

So be careful if you're driving traffic to AW forms

Aw...
---------------------------------------------

"Temporary New Subscriber Delay
We are currently experiencing delays with new subscribers being added to your account and the initial confirmation message being sent to subscribers.

Our techs are acutely aware of the issue and are working to resolve it as fast as possible."

---------------------------------------------
#main internet marketing discussion forum #aweber #fyi #problem
Avatar of Unregistered
  • Profile picture of the author JeffersonB
    Yeah just found this out as i tried to log in.
    {{ DiscussionBoard.errors[93150].message }}
    • Profile picture of the author JayXtreme
      HOLY S****

      None of my opt-in forms are working right now...

      Oh for f*** sake
      Signature

      Bare Murkage.........

      {{ DiscussionBoard.errors[93161].message }}
  • Profile picture of the author Alex Sol
    I see my forms right now...

    But damn, that's still BAD news
    Signature
    Alex Sol, Full time online marketer since 2007
    The Extra Paycheck Blog | Extra Paycheck Podcast
    {{ DiscussionBoard.errors[93174].message }}
  • Profile picture of the author JeffersonB
    You better pause that
    {{ DiscussionBoard.errors[93192].message }}
  • Profile picture of the author supermania
    Hi all,

    Yes, Aweber, and ALL the private labels are down.

    This is incredibly frustrating as my very hefty ad spend in the last few hours has been wasted, and Ive lost about 300 optins.

    The forms are not redirecting, so subscribers are just seeing an error page... hmm, just what I wanted!

    They need to get their business together, and spend more time on servicing their clients, and less time on increasing the price.

    Andrew
    {{ DiscussionBoard.errors[93193].message }}
  • I'll be careful if you're driving traffic to AW forms.
    Thank you,
    Srdan Basic
    Signature
    {{ DiscussionBoard.errors[93240].message }}
    • Profile picture of the author Steven Wagenheim
      Yo, guys...this is not the first time this has happened.

      I've been on the phone with Aweber and they're having database problems.

      They expect things to be sorted out soon so stay calm.

      Hey, stuff happens. It's part of doing business. If everything worked
      perfectly all the time we'd all be a bunch of spoiled children.

      By tomorrow, this will just be a bad memory.

      PS - I don't even want to tell you how much money I'VE lost today. Guess I'll go back into
      the recording studio
      {{ DiscussionBoard.errors[93267].message }}
      • Profile picture of the author ctutt
        Originally Posted by Steven Wagenheim View Post

        Yo, guys...this is not the first time this has happened.

        I've been on the phone with Aweber and they're having database problems.

        They expect things to be sorted out soon so stay calm.

        Hey, stuff happens. It's part of doing business. If everything worked
        perfectly all the time we'd all be a bunch of spoiled children.

        By tomorrow, this will just be a bad memory.

        PS - I don't even want to tell you how much money I'VE lost today. Guess I'll go back into
        the recording studio
        Aw come on Steven, inquiring minds want to know--we all want to know how much money you lost today. It could be an inspiration to us all. :-)
        {{ DiscussionBoard.errors[93284].message }}
        • Arrgghh, wondered what had happened, I have a ticker widget on a couple of my lists and it normally increases by 250 per day or so, and it hadn't moved in hours - dammit.
          {{ DiscussionBoard.errors[93292].message }}
  • Profile picture of the author jasonl70
    freakin great...
    Signature

    -Jason

    {{ DiscussionBoard.errors[93406].message }}
    • Profile picture of the author Brandon Tanner
      Yeah, this also happened a few weeks ago. I remember someone at the time suggesting that somebody should create a script that automatically kicks in when your AR goes down (collects the opt-in names and emails and stores them on your server), then automatically submit them to your AR as soon as it goes back online.

      I think that is a GREAT idea. Any php developers looking for a good project? (HINT HINT :-) I bet that would sell big time.
      Signature

      {{ DiscussionBoard.errors[93481].message }}
      • Profile picture of the author Chris Lockwood
        Originally Posted by Brandon Tanner View Post

        Yeah, this also happened a few weeks ago. I remember someone at the time suggesting that somebody should create a script that automatically kicks in when your AR goes down (collects the opt-in names and emails and stores them on your server), then automatically submit them to your AR as soon as it goes back online.

        I think that is a GREAT idea. Any php developers looking for a good project? (HINT HINT :-) I bet that would sell big time.
        I think it's a good idea, too, but I also think it violates their terms.
        {{ DiscussionBoard.errors[93613].message }}
      • Profile picture of the author Floyd Fisher
        Originally Posted by Brandon Tanner View Post

        Yeah, this also happened a few weeks ago. I remember someone at the time suggesting that somebody should create a script that automatically kicks in when your AR goes down (collects the opt-in names and emails and stores them on your server), then automatically submit them to your AR as soon as it goes back online.

        I think that is a GREAT idea. Any php developers looking for a good project? (HINT HINT :-) I bet that would sell big time.
        Problem with that is, it's against Aweber's TOS. Tom would shoot it down in about microseconds due to spam concerns. Believe me, I fought that war on another front...and it's a no go.

        What you could do is have it switch to a backup autoresponder service, collect the opt ins there instead. At least nothing gets lost in the process.
        {{ DiscussionBoard.errors[96207].message }}
  • Profile picture of the author Paul B
    I remember when Aweber was the cream of the crop.

    What's happened?

    I've asked if they've changed ownership and they say "no".
    Any alternatives?

    Have you guys tried Icontact?
    Are they significantly better? Or more of the same?

    Thanks

    Paul
    {{ DiscussionBoard.errors[93483].message }}
    • Profile picture of the author Michael Lee
      What great timing!

      I'm expecting hundreds or even thousands of subscribers due to some promotions today. Why can't they just do it tomorrow or yesterday or any time, but not today!
      {{ DiscussionBoard.errors[93515].message }}
      • Profile picture of the author pjs
        As much as this sucks, I have to say I understand. Unfortunately, it's very difficult to keep a service running 100% of the time. Coming from a tech & operations background, I've been through many of these outages.

        I noticed some problems before when setting up a custom email parser. Sending email to my new list to test the parser would be bounced back. I was told it would be resolved in a day or so.. That was Monday, so it looks like things are getting worse :-/
        Signature
        Mom and Pop Money WSO *** - How ONE Lead Capture Page Made $9K in 2 Weeks in the "Offline" niche!

        PeterSanchez.com >>> FollowPeter.com (Twitter)
        {{ DiscussionBoard.errors[93574].message }}
        • Profile picture of the author Fabian Tan
          Here are the numerous problems I have noticed for myself over the last few months:

          1. It is getting harder and harder to search for 'Stored Views' for leads. It hangs or takes a long time.

          2. There was a time where I got tens of thousands of clicks on a broadcast, which was realistically impossible. Asked the rep, had no clue what it was.

          3. Broadcasts are getting delayed if sent out to large subscriber bases (I suppose that is 'normal' though)

          4. More confirmation emails are being delayed, leading to more people questioning the effectiveness of double opt-in (this has been happening for a while)

          5. Sometimes the page will load back to the home page when you're typing out a broadcast message (very frustrating)

          6. Updates and glitches are happening at peak times on working days, rather than in the middle of night when everyone is asleep, leading in lots of lost business.

          What's next I guess?

          Fabian
          {{ DiscussionBoard.errors[93627].message }}
          • Profile picture of the author EndGame
            I am just about to purchase an autoresponder.

            My two options were Aweber and getresponse. I was going with aweber because it was more user-friendly.

            I am having second thoughts. Is getresponse difficult to use if you're not that "techy?"
            Signature
            "Better a student of reality than a master of illusion"
            {{ DiscussionBoard.errors[93658].message }}
    • Profile picture of the author Mary Laine
      Does EVERYBODY use Aweber? Seems like the more they raise the prices, the worse it gets
      Any alternatives out there?

      Originally Posted by Paul B View Post

      I remember when Aweber was the cream of the crop.

      What's happened?

      I've asked if they've changed ownership and they say "no".
      Any alternatives?

      Have you guys tried Icontact?
      Are they significantly better? Or more of the same?

      Thanks

      Paul
      {{ DiscussionBoard.errors[93607].message }}
      • Profile picture of the author trafficwave
        Originally Posted by Georgina View Post

        Does EVERYBODY use Aweber? Seems like the more they raise the prices, the worse it gets
        Any alternatives out there?
        Sure. There are alternatives.

        At the risk of coming off as too opportunistic, TrafficWave.net has been in business for over 8 years and many of our clients have come to us from Aweber for a number of reasons; the recent price increase being one of them.

        For those clients making the switch, we are offering to import their verified lists in to their TrafficWave.net account without requiring double opt-in for that import.

        Aweber is a solid company with an excellent track record. I have no doubt that they will get whatever is going on worked out.

        I am sorry to hear of the trouble you are experiencing with this current situation.
        Signature

        -----------------------------
        Brian Rooney
        TrafficWave.net Email Marketing AutoResponders
        Email Marketing Blog

        {{ DiscussionBoard.errors[94326].message }}
        • Profile picture of the author affhelper
          Ye, I am very upset with this whole thing. I have lost many optins today.

          In fact I was just about to send out a promo for my new site when all the
          problems started to happen. Thank God I didn't do the mailing. I would be
          overwhelmed with support tickets.

          I hope this is FIXED ASAP
          {{ DiscussionBoard.errors[94414].message }}
  • Profile picture of the author peteinoz
    my account showed 0 for 30 of my lists........ very scary....

    hope they come back
    Signature
    HangoutMillionaire.com World Premeire Automated Video Marketing Software, Streams YouTube Live and Google Hangouts. Special Offer Link!
    Follow me on Twitter http://twitter.com/peterdrew
    {{ DiscussionBoard.errors[93750].message }}
  • Profile picture of the author Gary McCaffrey
    Yesterday I told myself that today the Aweber trouble would be just a bad memory.

    But the nightmare continues into another day.

    The forms do seem to be working but there's no confirmation messages being sent.
    {{ DiscussionBoard.errors[93759].message }}
  • Profile picture of the author Gary McCaffrey
    Haha I noticed mine showed 0 yesterday. My heart sank for a brief second.
    {{ DiscussionBoard.errors[93762].message }}
  • Profile picture of the author jasonl70
    supposedly everything is being queued... let's hope so
    Signature

    -Jason

    {{ DiscussionBoard.errors[93768].message }}
    • Profile picture of the author carik42
      Well now I'm VERY worried...

      I've got messages on my Aweber screen saying my credit card's expired, no reply address, etc etc, when everything is fine.

      The worst bit is, every stat from my lists has GONE. So in a little over an hour, I've gone from around 28,000 sign ups over my lists, to ZERO.

      God knows what's going on...maybe those guys in Geneva have made those atoms collide, creating a black hole that has sucked in all my sign ups?
      Signature
      Are you failing as an affiliate marketer? There is still hope!
      {{ DiscussionBoard.errors[93808].message }}
      • Profile picture of the author Francois du_Toit
        God knows what's going on...maybe those guys in Geneva have made those atoms collide, creating a black hole that has sucked in all my sign ups?
        Lol, that's funny...

        Tom Kulzer made two tweets about an hour ago...

        QUOTE

        New subscribers, clicks, opens, unsubscribes, etc. will all continue to be collected just fine.

        (and)

        Control Panel will be unavailable for 15 minutes while we implement some changes to correct the confirmation slowless.

        UNQUOTE

        Trust they will sort everything out asap.
        Signature
        Destiny is not a matter of chance, it's a matter of choice.
        {{ DiscussionBoard.errors[93839].message }}
      • Profile picture of the author QuantumSuccess
        In addition to the problems that were mentioned here before, I had also the following strange things happening to me.

        After signing in into my Aweber account there were three messages displayed, telling me...

        1. that I didn't provide a "reply" address for my lists
        2. that my credit card is about to expire and that I should take care of it
        3. that I didn't provide any contact info for my autoresponder messages

        All messages are totally incorrect.

        And after having done a test subscription I got the "double opt-in" confirmation message from Aweber, asking me to verify my request, even though I disabled "double opt-in" for this particular list.

        Technical problems can happen, of course. But why didn't they send an email to their customers, telling exactly what the problems are, how it will affect us, and how it will take (at least the ballpark) to fix it.

        Peter
        {{ DiscussionBoard.errors[93854].message }}
        • Profile picture of the author rajhu
          After signing in into my Aweber account there were three messages displayed, telling me...

          1. that I didn't provide a "reply" address for my lists
          2. that my credit card is about to expire and that I should take care of it
          3. that I didn't provide any contact info for my autoresponder messages
          I had the exact same problems yesterday. I also made some mailings to my list yesterday and got virtually no response. I just didn't expect that. But maybe less emails got through than it appears.

          Also was unable to mail earlier today. Trust me they've been having lots of technical issues lately. I usually have to call them a few times a week.

          But at least you can call them and they tend to be fairly knowledgeable and professional. Let's just hope these issues get resolved soon.

          Roger Haeske
          The 41-Year-Old Teenager
          Signature

          Is it possible to look and feel like a healthy and athletic teenager at 41 years of age?

          Click here to watch "My Top 8 Anti-Aging Secrets Video."


          See my age defying PICTURES for yourself -- http://Be40Look20.com

          {{ DiscussionBoard.errors[94064].message }}
          • Profile picture of the author TimS
            I signed up for a newsletter late last night. It took over 12 hours for the confirmation email to be delivered but it did get here... eventually
            {{ DiscussionBoard.errors[94138].message }}
    • Profile picture of the author Michael Lee
      Originally Posted by jasonl70 View Post

      supposedly everything is being queued... let's hope so
      By the time they got the confirmation message, they might either have forgotten about it or their interest has already waned.

      Anyway, a decrease in subscribers is still better than no subscribers at all.
      {{ DiscussionBoard.errors[93984].message }}
      • Profile picture of the author JayXtreme
        The interface still seems slower than 6 months ago though...

        No improvement.. they must have been working in the basement or something.. because the penthouse needs work still

        Jay
        Signature

        Bare Murkage.........

        {{ DiscussionBoard.errors[94008].message }}
      • Profile picture of the author Shannon Herod
        I have actually made a couple of posts over the last few weeks questioning the double optin process Aweber makes you use.

        I have since switched to GetResponse and a surprising thing happened...

        My open rate became higher and the deliverability looks to be the same according to my stats.

        Also I am now using single optin and loving it.

        I had an Aweber account for the last 19 months, almost two years. Not any more. I am now a happy GetResponse member.

        O and GR also imported my list so I did not lose a single subscriber due to the move.

        Shannon
        {{ DiscussionBoard.errors[94021].message }}
        • Profile picture of the author rajhu
          Originally Posted by Shannon Herod View Post

          I have actually made a couple of posts over the last few weeks questioning the double optin process Aweber makes you use.

          I have since switched to GetResponse and a surprising thing happened...

          My open rate became higher and the deliverability looks to be the same according to my stats.

          Also I am now using single optin and loving it.

          I had an Aweber account for the last 19 months, almost two years. Not any more. I am now a happy GetResponse member.

          O and GR also imported my list so I did not lose a single subscriber due to the move.

          Shannon
          Is that now standard policy for Get Response to import your lists to their account without an extra optin? Or did you make a special arrangement with them?

          Or was it because your list came from Aweber and you showed it to be double opt in?

          Thanks,

          Roger Haeske
          The 41-Year-Old Teenager
          Signature

          Is it possible to look and feel like a healthy and athletic teenager at 41 years of age?

          Click here to watch "My Top 8 Anti-Aging Secrets Video."


          See my age defying PICTURES for yourself -- http://Be40Look20.com

          {{ DiscussionBoard.errors[94176].message }}
          • Profile picture of the author garyv
            Dangit! And I have my first WSO waiting to go.

            I also just added a coupon opt-in to one of my websites recently. This is getting expensive for me
            {{ DiscussionBoard.errors[94253].message }}
            • Profile picture of the author Michael Gentry
              Aweber has been awesome for me but this situation is unfortunate. I have lost plenty of optins but I have 100% confidence it will be corrected but that doesn't mean this isn't extremely bothersome.
              {{ DiscussionBoard.errors[94280].message }}
  • Profile picture of the author Gary McCaffrey
    Back up. Bit of pruning done by the looks of it.
    {{ DiscussionBoard.errors[93857].message }}
  • Profile picture of the author peteinoz
    its back
    Signature
    HangoutMillionaire.com World Premeire Automated Video Marketing Software, Streams YouTube Live and Google Hangouts. Special Offer Link!
    Follow me on Twitter http://twitter.com/peterdrew
    {{ DiscussionBoard.errors[93861].message }}
    • Profile picture of the author carik42
      Pheww...

      Got my lists back!

      Still not functional tho'...forms are working but no confirmation going out or be added list data.
      Signature
      Are you failing as an affiliate marketer? There is still hope!
      {{ DiscussionBoard.errors[93883].message }}
      • Profile picture of the author Michael Oksa
        Whew!

        I just created a broadcast message with no apparent problems. It is queued now, and I have link tracking enabled so I will let you know if it all goes well.

        ~Michael
        Signature

        "Ich bin en fuego!"
        {{ DiscussionBoard.errors[93918].message }}
        • Profile picture of the author Mad Dawg
          HAHAHA! Guys, I just had my BEST day of traffic...EVER. Over 120 visitors yesterday.

          Ofcourse, I'm really happy. Then I go to Aweber and the first thing I said is "Not a single one opted in!? Man I SUCK"

          I'm not sure if I should be really happy it's Aweber who sucks or really mad.

          Oh well. Mini-Victory!

          Mad Dawg
          {{ DiscussionBoard.errors[93934].message }}
  • Profile picture of the author Terry Crim
    Aweber has had issues with confirmation emails not being sent for upto 48 hours, according to my own tests.

    I know Get Response had issues similar to what Aweber is going through now but GR was still tracking everything and when they fixed the issues the signups showed up where they were suppose to.

    If Aweber is setup in similar way then your signups should all be tracked even though they are not showing up. I do NOT have an aweber account and only use them through partners or clients so my knowledge of aweber is limited. I know GR though and they have their systems setup to deal with all these type of issues and redundancy. I can't believe that Aweber wouldn't have the same type of processes setup for their service BUT I do not know for certain one way or the other on that.


    - Terry
    {{ DiscussionBoard.errors[94161].message }}
  • Profile picture of the author Michael Oksa
    Looks like the broadcast went through just fine, but there are 0 clicks. Which is not normal. It said something about the link not being valid, but I chose to include it anyway as it always worked before.

    I'm really glad I didn't go with their more expensive plan yet.

    ~Michael
    Signature

    "Ich bin en fuego!"
    {{ DiscussionBoard.errors[94324].message }}
  • Profile picture of the author Shannon Herod
    Is that now standard policy for Get Response to import your lists to their account without an extra optin? Or did you make a special arrangement with them?

    Or was it because your list came from Aweber and you showed it to be double opt in?

    Thanks,

    Roger Haeske
    I had to verify double optin and the frequency that I kept in contact with the list. I also had to show screen shot of the complaint level I had which was pretty much zero.

    Shannon
    {{ DiscussionBoard.errors[94474].message }}
  • Profile picture of the author Norma Holt
    Found this message when I logged in:

    Temporary New Subscriber Delay

    We are currently experiencing delays with new subscribers being added to your account and the initial confirmation message being sent to subscribers.

    Our techs are acutely aware of the issue and are working to resolve it as fast as possible.
    {{ DiscussionBoard.errors[94495].message }}
  • Profile picture of the author tkulzer
    Just to be absolutely clear here, no opt-ins are being lost. All data is still
    being collected and entered into the system. There is a backlog due to
    some other issues that is being resolved and caught up on. I appreciate
    everyones understanding and patience. Our team here is working to get
    things resolved expeditiously.

    Twitter / tkulzer for updates or our blog.
    Signature

    Tom Kulzer
    CEO & Founder
    AWeber Communications, Inc.

    {{ DiscussionBoard.errors[94924].message }}
    • Still can't login to Aweber, all the feeburner style widgets show 0 subscribers.

      They have never been down for this long before, ever, I strongly suspect "System Maintenance" is code for "Something's Screwed & We Are Working Around the Clock To Fix It".

      They would have announced system maintenance / down time.
      {{ DiscussionBoard.errors[95380].message }}
      • Profile picture of the author JayXtreme
        Originally Posted by SimonHarrison View Post

        Still can't login to Aweber, all the feeburner style widgets show 0 subscribers.

        They have never been down for this long before, ever, I strongly suspect "System Maintenance" is code for "Something's Screwed & We Are Working Around the Clock To Fix It".

        They would have announced system maintenance / down time.
        I would have to agree...

        Anyone got an iContact affiliate link they wanna throw me?.... think I'm outta here... I respect that it's a part of business, but this has happened often

        I missed a complete flippin launch sequence as a result of this...

        Jay
        Signature

        Bare Murkage.........

        {{ DiscussionBoard.errors[95443].message }}
        • Hurrah, it's all back up and things look "ok"
          {{ DiscussionBoard.errors[95462].message }}
          • Hmm, actually not ok, on reflection, it's showing no subscribers for periods yesterday , I guess this is the "delay" they are talking about.

            Hope they fix that puppy soon.
            {{ DiscussionBoard.errors[95481].message }}
            • Profile picture of the author affhelper
              I am very mad. I opted in to my own form with 4 different email
              addresses and none of them got the confirmation email after 10 hours. Not only that
              but aweber doesn't sees them in the database. This has been happening for over 24
              hours now. I am about to dump this bullshit and move my lists elsewhere.
              I lost quite a bit of money because of this. They said that all the leads are being
              tracked, but that simply is NOT true. None of the emails I subscribed with show anywhere
              in my aweber account. What a joke! Such downtime is unacceptable in this business.
              I would understand 2-3 hours maybe 5, but over 24 hours???? WTF.
              {{ DiscussionBoard.errors[95835].message }}
    • Profile picture of the author garyv
      Originally Posted by tkulzer View Post

      Just to be absolutely clear here, no opt-ins are being lost. All data is still
      being collected and entered into the system. There is a backlog due to
      some other issues that is being resolved and caught up on. I appreciate
      everyones understanding and patience. Our team here is working to get
      things resolved expeditiously.

      Twitter / tkulzer for updates or our blog.
      I guess it's time to start putting some of those raised fees back into the co.?
      {{ DiscussionBoard.errors[95853].message }}
      • Profile picture of the author mlevenhagen
        It's tripping me on a couple fronts.. but I'll live and I'm confident they'll get everything back. Toms on the case. These type of things happen in this business.. when you are dealing w/ databases and servers..

        Threw me off a little bit that my account was telling me to pay my bill this morning, lol.. that confused me and found me here.. but I'm sure that's linked to the other issues seeing I'm not alone.

        Don't let this sway you from going with aWeber.. I've been with them for years and they are in the top 2 best autoresponder companies on the web. 99.98% of the time, they are golden. Well.. maybe now it's 98.98%.. but I'm sure that'll recover.
        Signature

        ~ Matt Levenhagen
        Blog: Niche Marketing
        Latest WSO: Check Out Conversions Academy!

        {{ DiscussionBoard.errors[96090].message }}
Avatar of Unregistered

Trending Topics