I have an issue, that´s not really an issue, but more an ethical issue.
This was what happened one client of mine had a PayPal yearly subscription active that he paid in the first year, then when there was the renewal for the second year the payment was processed. After 24 hours my client opens in the PP resolution center a claim for unauthorized payment.
After that I have explained PayPal this was a renewal from a client that paid the subscription one year ago, so it could not be an unauthorized payment, but a renewal that he did not wanted anymore, but he had one year to cancel it.
Then he lost the claim and contacted me about why i forced him to pay... Well, I told him how did a subscription work, and also explained to him that in the first day of the subscription that he could cancel the subscription anytime, so he was not misled.
Then he pushed a bit more to get a refund. Well, my website, its clear about subscription renewals that we don´t refund renewals.
So i told him that he will will a credit of the amount to use in any service that i provide if he does not want to use the service he renewed.
Ethically speaking am I wrong here? Sincerely I don´t think so.
Let me know what do you guys think about this.