Don't be silent if you hate something you bought

10 replies
If you bought a product, software, ebook, course, etc. and you hated something, or disliked something, or thought of an improvement, don't just wish, contact the vendor and tell them. Really, you are doing them a favor. Sometimes we think we are being good citizens by not complaining, but it is the feedback that product owners get that help the product improve. By not saying anything you deny them that valuable feedback.

You can comment on anything. You don't have to refund to make a comment or suggestion. You don't have to totally hate the product in order to give feedback.
#bought #hate #silent
  • Profile picture of the author Glenn Leader
    I fully agree with you here Scott. Without honest, and sometimes
    blunt feedback, some of my products would be completely different
    beasts. As long as it's offered constructively, I enjoy this kind of
    feedback (once I learned not to take it personally)

    Glenn
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  • Profile picture of the author stillstranger
    Hm... How about the situation when I purchased 283 pages e-book with software and have not been able to get neither the product or refund? Just because the vendor, I believe respected vendor, doesn't communicate with his customers.

    Despite the fact that I'd to pay 1/5 of benefit I live on, I still DO NOT want refund! I need the product cos I feel it will help me to make decent money from home. I bought it here on WF last Friday, tried to contact vendor 3 times in all pos ways and got nowhere.

    I've not been well for 5 long months and been dreaming and thinking about that book.

    And now what?

    What shell I think about him!?

    Does he need my feedback? I don't think so.
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  • Profile picture of the author Andy Crofford
    I agree, but it gets really frustrating when you contact them and get zero response.

    If the money wasn't going to a good cause I would request a refund.
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  • Profile picture of the author abelacts
    It's a good idea. But not many merchants will respond favorably to feedback or maybe they don't read it at all.

    To take it one step further, I feel that not only the customers have to tell the merchants their genuine feedback but also to the public, for example in WSOs. I find too many just give good feedback just because the writer is popular or for other reasons - not because the product is good.
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  • Profile picture of the author Scott Ames
    Unfortunately not all merchants will use the feedback. Some won't respond. Some will be hostile and defensive. Their loss!
    Signature

    Success consists of going from failure to failure without loss of enthusiasm. -Winston Churchill

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  • Profile picture of the author Frank Ayres
    The thing that frustrates me is i run a couple of membership sites and if anyone leaves i alway email them personally asking why they have left and what i can do to improve the service and i only get about 10% of people reply.
    It is very frustrating i would much rather someone replied with i hated this and this than no reply at all then it means i can try and improve my service.
    I have already listened to and implemented suggestions from people that unsubscribed from my lists for different reasons.
    Signature

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    • Profile picture of the author la dominatrix
      Originally Posted by SpudDS View Post

      The thing that frustrates me is i run a couple of membership sites and if anyone leaves i alway email them personally asking why they have left and what i can do to improve the service and i only get about 10% of people reply.
      It is very frustrating i would much rather someone replied with i hated this and this than no reply at all then it means i can try and improve my service.
      I have already listened to and implemented suggestions from people that unsubscribed from my lists for different reasons.
      Have you tried a poll with radio buttons it may elicit a higher response?
      la dominatrix
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  • Profile picture of the author Mandy Allen
    I have a piece at the back of my publications asking for feedback. How can we improve if we don't know what people think about our products? It might be something so simple that would make them better.

    Enjoy the journey.

    Mandy
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  • Profile picture of the author Og Mandino
    Lately I just bought WSO that claimed $1,000 in 24H
    It says applicable for beginner.
    After I read it, it doesn't seem as what I expected
    (I just expected $500 within 30 days)

    I have found something, yes.
    It quite open my eye a little bit.

    There several testimonied saying it is a good stuff.
    Perhaps it is, but it doesn't click me.

    I want to tell him, but afraid to sink his feeling.
    And ask for refund.

    After read the OP, I suppose I know what to do.

    Thanks for sharing,
    Og Mandino
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