Website Hacked - Can't delete virus
I just had my thread deleted, I think because I named the incompetent host so I am re-posting without naming them.
Somehow a hacker got my ftp details and uploaded a trojan virus to all my index pages (I checked in ftp logs). I have changed my ftp account details and control panel password.
But here is the weird thing... I can't delete the files that have the trojan virus in! I get a "access denied error". I am using the same ftp account that the hacker used to upload the virus, they must have done a trick to stop me deleting it.
The host doesn't want to know about it and won't help me so I am on my own. It's a shared package so I dont have access to the server so I can't even go in as admin to delete.
Has anyone had this problem before? How did you fix it?
Thanks
Graphics Design, Development and Webmaster Services
http://www.tbitdesign.com