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I Need Wordpress HELP!!!

by carlamae
11 replies
So, I've got a site up and running and I loaded a bad plugin, so I tried to delete it and got the white screen of death.
I cannot access my wp-admin and when I go into cPanel, the plugin does not show. It doesn't show up in a search of my directory either.
I have traffic flowing to this site and sales being made, but nobody can login.
How can fix this without disturbing the whole apple cart?
Thank you in advance...
#wordpress
  • Profile picture of the author joelmandre
    Originally Posted by carlamae View Post

    So, I've got a site up and running and I loaded a bad plugin, so I tried to delete it and got the white screen of death.
    I cannot access my wp-admin and when I go into cPanel, the plugin does not show. It doesn't show up in a search of my directory either.
    I have traffic flowing to this site and sales being made, but nobody can login.
    How can fix this without disturbing the whole apple cart?
    Thank you in advance...
    We just dealt with a similar issue yesterday on some of our websites. It turned out as a security measure, our hosting provider required us to "white list" several of our IP addresses with them. Once that was done, everything fell into place. We use turnkey, so if that is your provider, I would recommend contacting them and they can help you to fix this nightmare.
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  • Profile picture of the author blitz20
    try changing the ht.access file back to a normal wordpress one and should fix
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  • Profile picture of the author galleonhosting
    Have you tried turning your PHP errors on to see what it not being loaded? Also, try enabling debug in your wp-config.php file:
    wp-config.php -> define('WP_DEBUG', true);
    Post the error it will show you here.
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  • Profile picture of the author galleonhosting
    First go to your cpanel - File Manager and open wp-config.php for editing. Find define('WP_DEBUG', false); line and change the word false to true. Then go to the site and see if it displays an error.
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    • Profile picture of the author Jill Carpenter
      Originally Posted by carlamae View Post

      So, I've got a site up and running and I loaded a bad plugin, so I tried to delete it and got the white screen of death.
      I cannot access my wp-admin and when I go into cPanel, the plugin does not show. It doesn't show up in a search of my directory either.
      I have traffic flowing to this site and sales being made, but nobody can login.
      How can fix this without disturbing the whole apple cart?
      Thank you in advance...
      While you can delete plugins, sometimes they leave some table scraps behind in the database. Those alone can gunk up things, even down the road when you least expect it.

      This is why it's important to always have a back up plan in place, and always test plugins on a testing site before putting them on your money site. [/disciplinary chat]

      Personally, I'd get someone on the phone over there at hostgater to navigate you through your options if you are feeling that uncomfortable.
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  • Profile picture of the author Sarevok
    Access your cpanel, and delete the plugin directory. (NOT the entire directory, just the directory of the problematic plugin).

    public_html/domain.com/wp-content/plugins/whateverplugin

    (It's true that this can be messy in many cases, but I'm 75% confident it will allow you access to WordPress. If all else fails, get HostGator to restore their most recent backup for you, which they used to create frequently, though am not sure of their policies & procedures these days).

    Doesn't HostGator have the support chat function?

    PS:

    This is why I have a stroke every time I see someone posting a "top 100 WordPress plugins!" list.

    Less is more.

    Good luck! And stay cool.
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  • Profile picture of the author rhinocl
    If you were getting much in the way of sales then heed the advice above about getting HG support on the phone or at least on chat. If they can't solve it quickly then you probably need to hire someone to help you as this is a lot harder than if you can see the plugin and just nuke it.
    If you made full backups, HG will restore the site from them for free in under 24 hours (usually just one or 2) upon request.
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  • Profile picture of the author carlamae
    Thank you everyone! I had them restore it from a backup yesterday!
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