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Help!!! My computer almost died!

by Michael Lee
24 replies
Hi Warriors,

I thought I'd never be able to resuscitate my computer back to life again. Here's the story...

I'm using AVG Anti-virus, but finally decided to download Avast due to all the positive feedback. After downloading, it requires restart to complete installation.

So I restarted my computer, but after turning my pc on, it won't enter Windows. So I turned it off and on again; but it became worse. Now there's only a blinking cursor in the top left.

I turned off and on several times, and only that damned blinking cursor appears. After several tries, I finally (and miraculously) got to enter Windows and I'm here.

So my question is, since this only happened after I got Avast, should I uninstall it? Or perhaps I should uninstall AVG? I would really want to use Avast, but I wouldn't want to risk this type of shocking thing happening again.

Your advice is much appreciated, Warriors.

Thanks,
Michael
#computer #died
  • Profile picture of the author Sham Salih
    Try Uninstalling both and then installing just one.
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  • Profile picture of the author MikeeFPP
    Exactly that would be my suggestion also uninstall both, there must of been a conflict of programs loading.
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  • Profile picture of the author mikestenger
    If you didn't uninstall AVG first, it could have been some conflict between the two. My whole family uses Avast and has never ran into that problem, let alone get any viruses so it's pretty dang solid ;-)
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  • Profile picture of the author Richard Tunnah
    Originally Posted by Michael Lee View Post

    Hi Warriors,

    I thought I'd never be able to resuscitate my computer back to life again. Here's the story...

    I'm using AVG Anti-virus, but finally decided to download Avast due to all the positive feedback. After downloading, it requires restart to complete installation.

    So I restarted my computer, but after turning my pc on, it won't enter Windows. So I turned it off and on again; but it became worse. Now there's only a blinking cursor in the top left.

    I turned off and on several times, and only that damned blinking cursor appears. After several tries, I finally (and miraculously) got to enter Windows and I'm here.

    So my question is, since this only happened after I got Avast, should I uninstall it? Or perhaps I should uninstall AVG? I would really want to use Avast, but I wouldn't want to risk this type of shocking thing happening again.

    Your advice is much appreciated, Warriors.

    Thanks,
    Michael
    As already mentioned your problem is having 2 anti-virus software on your pc. They usually see each other as a virus. Best removing one of them.

    Rich
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  • Profile picture of the author Mohammad Afaq
    If you are unable to enter windows then how can you uninstall the program. The only way you can do that is by doing BIOS.

    Also, I think there was probably a virus that came with the antivirus program or in was in your computer and it just got activated.

    You can also try waiting when that blinking cursor comes up.
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  • Profile picture of the author SKWeaver
    Sounds like a conflict to me too. I've used avast for a long time and really like it. On a side note, this kind of situation is a great reason why you should have some kind of automatic, online backup service. If you computer would have crashed (thank goodness it didn't) you would've been able to retrieve all your files. I use mozy.com and love it. It's inexpensive and automatically backs up your hard drive when your pc is idle. I don't worry about crashes or lost files any more. (I've heard carbonite is good too.)
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  • Profile picture of the author InternetMarketingIQ
    You can usually boot into Windows in "Safe Mode". This is really a PC support question. I have used both Avast and AVG. I prefer Avast.

    You could have a virus on your machine that you won't be able to get rid of.

    I'd do a couple of things:

    1. I'd back up anything that is important... keeping in mind once you get everything solved you'll want to scan your data drive before restoring

    2. I would use the Windows Restore Feature to go back a couple of days BEFORE you had problems. Then I'd reboot. I would remove the AVG. I'd install Avast and rescan.

    This really does sound like a software problem... but there is always the possibility you could have something wrong with the hardware as well.
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  • Profile picture of the author Michael Lee
    Thanks for all your help, guys.

    I've uninstalled AVG. But I didn't uninstall both anti-virus programs then installed Avast again. Is that ok?

    Thanks again,
    Mike
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    • Profile picture of the author Intrepreneur
      Originally Posted by Michael Lee View Post

      Thanks for all your help, guys.

      I've uninstalled AVG. But I didn't uninstall both anti-virus programs then installed Avast again. Is that ok?

      Thanks again,
      Mike
      Always uninstall duplicates, and always uninstall before you reinstall.
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      SEO, copywriting and backlinks service UK
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    • Profile picture of the author Goatboy
      Originally Posted by Michael Lee View Post

      Is that ok?
      You will know when you power up and try to enter windows. I would back up as many files as I could to an off board drive and if worst comes to worst, you can always delete everything and reinstall windows from scratch. Then you can install just one antivirus program.

      we haven't run Avast yet, but we do run a paid version of Norton and a free version of Anti-vir.
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  • Profile picture of the author Michael Lee
    Thanks, Intrepreneur. But if I uninstall all anti-virus before re-installing again, my computer would have no protection. Won't there be any risk while no anti-virus is being installed?
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    • Profile picture of the author Intrepreneur
      Originally Posted by Michael Lee View Post

      Thanks, Intrepreneur. But if I uninstall all anti-virus before re-installing again, my computer would have no protection. Won't there be any risk while no anti-virus is being installed?
      It'll be ok as viruses aren't constantly trying to attack your computer instead it's you that picks them up or you install them unwittingly.
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  • Profile picture of the author Jag82
    Originally Posted by Michael Lee View Post

    Hi Warriors,

    I thought I'd never be able to resuscitate my computer back to life again. Here's the story...

    I'm using AVG Anti-virus, but finally decided to download Avast due to all the positive feedback. After downloading, it requires restart to complete installation.

    So I restarted my computer, but after turning my pc on, it won't enter Windows. So I turned it off and on again; but it became worse. Now there's only a blinking cursor in the top left.

    I turned off and on several times, and only that damned blinking cursor appears. After several tries, I finally (and miraculously) got to enter Windows and I'm here.

    So my question is, since this only happened after I got Avast, should I uninstall it? Or perhaps I should uninstall AVG? I would really want to use Avast, but I wouldn't want to risk this type of shocking thing happening again.

    Your advice is much appreciated, Warriors.

    Thanks,
    Michael

    Michael,

    I'm not sure what happened to your computer.

    I want to highlight another issue here though and that is the importance of backing up!

    What if you couldn't access your computer...or you had your hard
    disk screw up on you...what impact will it have on your business?

    For a lot of us who use the computer often, having the computer crash can be a disastrous affair.

    Backing up regularly will go a long way in limiting any damages to your business/work.

    I hope your computer is doing fine now.

    Cheers,
    Jag
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    • Profile picture of the author Intrepreneur
      Originally Posted by Jag82 View Post


      Backing up regularly will go a long way in limiting any damages to your business/work.

      I hope your computer is doing fine now.

      Cheers,
      Jag
      Acronis True-Image the only way to back-up. Check it out anyone that's looking for a foolproof back-up solution.
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      SEO, copywriting and backlinks service UK
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  • Profile picture of the author digitalboyz
    U can backup all your important files first.Then uninstall both antivirus.Mostly one computer can have one antivirus only because too many antivirus will make them clash.After that reinstall one of the preferred antivirus.
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    • Profile picture of the author rosetrees
      The first time that you run Avast it does a boot time scan of your computer - ie it scans BEFORE it loads Windows - that's probably why you got the blue screen. Avast was trying to do the boot scan, but was probably prevented by AVG.

      When I'm changing antivirus software for a client I usually do it in this order:
      a) download and install new antivirus
      b) uninstall old antivirus
      c) restart computer

      If you're worried about being unprotected, just disconnect from the internet after downloading.
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  • Profile picture of the author johnjimat
    well you should not use 2 antivirus at the same time. that would be a conflict between the 2 antivirus. uninstall 1 of the them then it would be run smoother
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  • Profile picture of the author ebizman87
    If you're planning to uninstall both programs, make sure that you don't access to the net or try to download anything after that.Try to at least install 1 anti virus program to protect you before you download anything or surf the net.

    I did an error in a similar situation like this and was punished as my laptop was infected by a blady stupid VIRUS!!
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    Is this for real?
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  • Profile picture of the author JazzOscar
    Originally Posted by cheesy View Post

    I wouldnt think there would be a confilct between the two, but i guess there was, weird. Yeah i sugegst you do the same as what everone else is saying, uninstall one.
    This causing a conflict isn't a suprise at all. Two programs using lots of resources at the same time, even trying to fight each other.

    This is a classic situation. I once visited a support customer of mine that had done the same thing as the OP with two other antivirus solutions. His computer ended up in a constant reboot loop that I had to find some way to break.

    Just one solution doing the same thing at the same time!
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  • Profile picture of the author Shana_Adam
    Its funny how antiviruses tout each other as trojans lol!

    AVG hates spybot search and destroy, yep its a fight to dominate the cpu.

    Also for future you should always do weekly backups to external hard drive any way!

    Say it took you 5 hours to create some graphics and your pc dies boy you will be fuming!
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    • Profile picture of the author Jeff Henshaw
      Hi Michael,

      I've read the thread and there is a lot of good advice posted.

      This does not appear to be a complex problem BUT if you are not sure what you are doing - and your business depends upon your computer - I would seek professional help. There must be a store or workshop near you which specializes in both computer software and hardware repairs.

      Do some local research, ask friends and colleagues, I'm sure that you will find that some will have had different problems and paid someone to fix them.

      Such services are relatively cheap compared to your own time spent trying to resolve them your self - and sometimes you can do more harm than good!

      Best of luck,
      Jeff Henshaw.
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  • Profile picture of the author Ed Roberts
    It's very difficult (and extremely rare) for a virus to actually mess up your hardware. You should always be able to reinstall Windows, and assuming you have an earlier backup (pre-virus), you should be OK.
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