Do the Right Thing Aweber!

by Mike Williams 20 replies
Dear Aweber,

People lost leads when you were doing your tweaks yesterday.
Your apology was heartwarming but somehow just doesn't cut it.
People lost money because you did not provide a service that they paid for.

This is not about saving a few bucks. This about doing the right thing. Give your members a month free because you didn't do your job the other day. It's the least you can do.

Mike Williams
#main internet marketing discussion forum #aweber #thing
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  • Profile picture of the author Ernie Lo
    LOL that does sound fair BUT no chance of it happening. We need them and they know that.
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  • Profile picture of the author Mike Murphy
    Also keep in mind that people who are currently in the market for an Auto responder but keeping hearing about these glitches may just be hesitant to sign up for your service!
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  • Profile picture of the author GarrieWilson
    A month for free?

    Get real.

    Would it be nice if they gave a 10% or so? Yes and it would give them better publicity than they could buy but it wont happen.

    Look at what NetFlix does. They have credited me twice because my movies where delayed and I didn't even know it. They also have given me free rentals when they sent the wrong movie or type of dvd. Thats what companies should do. Even DirecTV gave me a free month when to makeup for a long wait for a service guy.
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  • Profile picture of the author Rod Cortez
    My leads were "delayed" but I didn't lose any. Considering Aweber's consistency over the years and the gobs of money they put into my pocket this was a minor bump in the long, ever-winding, mercurial road known as list building.

    A month free? I don't see how that equates to the inconvenience that was experienced. Every single autoresponder company I've been with (I've been with most of the major ones) has experienced something similar at one time or another. The fact is, these kind of glitches and maintenance issues come up for every single company out there.

    Some pro-rata refund would actually be smart business in my opinion, but a whole month? I just don't see it.

    RoD
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    • Profile picture of the author JasonParker
      "My leads were "delayed" but I didn't lose any. Considering Aweber's consistency over the years and the gobs of money they put into my pocket this was a minor bump in the long, ever-winding, mercurial road known as list building."

      Yup
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      • Profile picture of the author Frank Bruno
        Just like any other online company there are stipulations that you agreed to before becoming a customer. One of the stipulations is that there will be technical issues and glitches that they cannot be held liable for.

        There is no business that's 100% glitch proof.

        While I understand your frustrations, that's part of what you agreed to when you became a customer.

        Frank Bruno
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        • Profile picture of the author chris_surfrider
          That would be a tough biz to run, in my opinion.

          Not only are you literally managing people's livelihoods, you're also constantly combatting and negotiating with anti-spam groups, government agencies (nightmare) and ISP's.

          I can think of an easier type of business to run...

          -Chris
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  • Bugger the month for free!

    They should just give us all an extra 10,000 leads

    Take Care,

    Michael Silvester
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  • Profile picture of the author Samuel P.
    I don't know what you guys are talking about. A month free is not enough. If someone lost 15 leads as a result they probably lost MORE than $14.95 because of the lifetime value of these visitors. If someone had an adswap coming to them at that time they could've easily lost hundreds of leads, not to mention the damaged reputation.

    They should do it. But it will never happen.

    If someone would go to the trouble of suing them and proving the lost value they would win easily.

    Sure they've helped us make a lot of money but we've helped them make a lot money too. It's a two way street and doing something like that would pay off in the long run.

    But once again, it'll never happen
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    • Profile picture of the author KarlWarren
      If you decide to sue - before you open yourself to a counterclaim

      What, exactly, have they done that is against the terms of service YOU agreed to when you signed up?

      Nothing. I presume.
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      • Profile picture of the author Samuel P.
        Originally Posted by KarlWarren View Post

        If you decide to sue - before you open yourself to a counterclaim

        What, exactly, have they done that is against the terms of service YOU agreed to when you signed up?

        Nothing. I presume.
        I haven't studied their TOS but courts will generally imply warranties of merchantability and fitness of a product or service. If someone detrimentally relied on their services being merchantable and they wern't I think Aweber would go down in flames.

        I didn't lose any money from it as far as I can tell so I'm not suing for $10, but I think it would be a good case.
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  • Profile picture of the author jasonl70
    I don't think I lost any leads - they all seeed to eventually show up, even if the way they are reported is a little bit 'off'.
    But - I use html forms.. maybe the folks who use the javascript ones had issues?
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    -Jason

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    • Profile picture of the author Andy Money
      Why isn't there more competition for these services? It seems like it'd be easy to set up competition with way more features.
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      • Profile picture of the author KarlWarren
        Originally Posted by mrsleep99 View Post

        Why isn't there more competition for these services? It seems like it'd be easy to set up competition with way more features.
        Because running a service like this, with millions of subscriptions, thousands of lists and clients, liaising with ISPs on deliverability, and making it all run smoothly may not be as easy as it looks.

        I can imagine server costs alone are in the tens of thousands.
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      • Profile picture of the author dougp
        Originally Posted by mrsleep99 View Post

        Why isn't there more competition for these services? It seems like it'd be easy to set up competition with way more features.
        Then do it, and report back on how easy it was. If the service is good then i will check it out. Also, lol at the op.

        Doug
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      • Profile picture of the author Rod Cortez
        Originally Posted by mrsleep99 View Post

        Why isn't there more competition for these services? It seems like it'd be easy to set up competition with way more features.
        Because it's NOT an easy business to set up. There's a lot of technology involved and it simply doesn't involve ensuring high delivery rates. It's not as simple as having a script created and then highering one tech person and a couple customer service reps to make sure things run smoothly. Again, these threads about autoresponders usually have a lot of misinformation. If you don't believe me try setting up one yourself, you'll be in for a rude awakening.

        RoD
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        "Your personal philosophy is the greatest determining factor in how your life works out."
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  • Profile picture of the author Mohsin Rasool
    I think we did not lose the leads, but the new leads added yesterday was just delayed. I saw them confirming today....

    Mohsin
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