What's With The Fiverr "Bait & Switch?"

by 27 replies
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This is going to be a little bit of a rant, but I think many people will be able to identify with it.

I've been using Fiverr since it was completely unknown. I think I opened my account the third or fourth week after they went live.

Anyway, I used to use it for all kinds of stuff -- ecovers, logos, blog headers, YouTube channel headers, timeline covers, article rewrites, etc, etc, etc.

It was great. Somebody advertised something for $5 and you got something nice for $5 and they made a little money (which I thought was the whole concept of Fiverr anyway).

Lately this has changed. It's near impossible to get the same quality of work done for $5. Now vendors want you to order 2 or 3 Gigs, buy this add on, etc. Anyhow, I don't know why they even call it "Fiverr" anymore because you rarely get anything for $5, and even when you do you end up paying $5.50 and not $5, so maybe they should change the name of the site to "Fiverr-Fifty."

This is all well and good. Sites change. Businesses evolve. I get it. The higher the Gig price, the more money Fiverr makes. Duly noted and I can certainly respect wanting to increase your profit margin. I also understand that if I don't like the rules then I can leave and not use Fiverr anymore.

However, one thing I simply cannot accept is what I like to call the "Fiverr bait & switch." It's simple. A seller advertises a service for $5, such as a logo, header, ecover, etc. Once you order they then contact you with some story about how it's going to be $15 and this is not a $5 order, etc. Sometimes they don't even say anything they just send you a custom order for $15 or $20 and let you question them.

Let me say that I have absolutely NO PROBLEM with someone wanting whatever they want for their service. That's their prerogative. That's why it's an open market and I can look elsewhere for lower prices if I want.

However, if they want $15 or $20 for a Gig then JUST SAY THAT in the Gig. It's not right to advertise your service for $5 and then once people order you tell them you cannot do the job for $5 but you 'll do it for $15. Totally wrong. It's false advertising.

I have tried to get a simple logo for one of my blogs for the last 3 days. I have placed 4 orders and this has happened on 3 out of the 4. Finally, last night I found someone who will actually deliver what they advertised, which is a logo for $5. Don't get me wrong -- I don't expect to get a $100 logo design for $5. The thing is though that I don't want a $100 logo. It's a blog I am going to throw up 25-30 good unique articles on and put up some Adsense ads and a few opt-in forms. I don't want to be spending all kinds of money on a blog that is going to probably make me $25-$50 a month profit.

Now before any graphic designers or writers get up in arms, let me reiterate that I have no problem with a writer or designer getting whatever they want for their work. If they are good at what they do then they deserve to get paid well for it.

However, if you advertise a logo for $5 don't come back to me with a long sob story about you usually only work on freelance sites and you are used to getting a lot more for your work, etc. I could care less. I only want what you advertised. If you don't want to do it for $5 then don't advertise it for $5.

Rant over.
#main internet marketing discussion forum #bait and swirch #fiverr #what with the fiverr bait
  • I agree with your rant 100 percent. I remember when everything was $5! It was a great site and a great concept back then, but now the site has changed. Lots of people may not know what you are talking about because they did not use Fiverr during its ground floor days so they see fiverr just how it is and doesn't have anything to compare it to. I do feel your pain on that one!
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  • I hear your frustration.



    I remember back in the day, I ordered 10 graphics, it was $50.

    These days, they want "$50 per image" or something crazy to give you "commercial rights".

    I found this to be particularly annoying, especially because after much research, I determined that the buyer should own commercial rights to intellectual property purchased on Fiverr.com.

    The lame part? Fiverr.com seemed to never write me back when I asked them who owns commercial rights the second time around.

    Again, I'm with you, as someone who has sold stuff on Fiverr.com, I understand that it's a good thing to ask for more money. (lol).

    But, we can still voice our lament, right?

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    • Yes, I've encountered the whole "commercial rights" thing also. Some sellers make it an "extra" that you have to order with the Gig, which makes no sense to me at all. In other words, if I order a blog header to be used on a blog that I promote products on and make money from, does that mean I cannot use the header I already purchased unless I buy this extra "commercial rights" Gig? Basically, I pay somebody once to create a header for me, then they expect me to pay them another fee so I can use it for what I ordered it for? It's ludicrous.

      I also think it's a grey area with Fiverr and they don't seem to want to give out a solid answer and then back it up. They dance around the question like a politician. If they say the buyer owns commercial rights automatically, they lose all of the revenue they make every time somebody pays a seller for that Gig extra. If they answer no, that means every seller would have to start charging extra for commercial use and that would piss off lots of buyers. It would also bring up a lot of copyright issues about who paid for commercial rights and who didn't, and who is using their Gigs the wrong way, and who will enforce it, etc, etc.

      Back on the topic of the "bait & switch" tactic, I don't think Fiverr should allow that. Any seller who is caught doing that should receive one warning, and if they get caught again they're gone. One warning is enough. If the seller does it again they have no excuse and can't claim they didn't know.

      I also want to reiterate that I am not trying to devalue the work of graphic designers or content creators or video producers, etc. I think they have the right to be paid whatever they think their work is worth, and they are well deserving. I'm only saying that they shouldn't advertise a service for $5 and then turn around after they get an order and inform the buyer the price will now be $25.

      I wonder how well it would go over at Wal-Mart or Target if they decided to double or triple the price of an item when the buyer got to the cash register?
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  • They have gotten really ridiculous as of late . I have had quotes of $150 and above from an initial gig price of $5. There has to be a better or another alternative.
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  • I agree with pretty much every comment above. Fiverr started out so innocent and pure lol that was focused and on track. Nowadays it is a bloated corporate money making machine that values their own profit above anything and all else.

    It was pretty good in the beginning but now, not so much.
  • Banned
    what's more, also they waste many days, and you lose your clients, who get angry after waiting for
    all those days in vain

    the quality of this site has been collapsing too much.

    I stopped using it about 1 year ago, when I calculated that the seller gets practically just 39 $
    out of every 55 $ spent...

    which means that the fees are the highest compared to any other site.
  • According to my Wal-Mart receipts it's their SOP. The price on the shelf (not the item ) will be one thing and the price on the receipt will be another. I estimate they get me for about $10 per month.
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    • LOL. I hear you man. I caught Target just the other day charging me $1.29 each for yogurt that was advertised for $1. Luckily I caught it before I left the parking lot. Damn straight I went back in and got my $3 and change!
  • Ever heard of inflation? It's when they print money things get cheaper at the same numerical number. That is the problem with 5dollar price.
  • This burns me up. OK so there are still some people on fiver who offer an excellent service. However, scammers are moving in. Often, they are from poor countries were $30 is a month's pay and they want to earn it in one day, but what else can we say. I use to rec FIVERROR years ago. I would tell people to put some FIVERROR in their diet, but alas no more. Things have taken a turn for the worse. Maybe we can jump start a rival service. Basically, the key is to keep scammers out by keeping track of all these sharks who ask for additional gigs. Just remember that a few rotten apples can ruin a users experience.
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    • In my recent experience there are more than just a few rotten apples. There might be a couple of entire orchards in there.
    • [DELETED]

  • I feel your pain. What I have been doing is giving the new Fiverr workers a chance since they are hungry to build their reputation.
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    • That's EXACTLY what I've been doing. I click the "New" filter whenever I do a search and find a Gig that was just posted from a seller that only has a few Gigs and not many sales.

      The downside to this is you often have to order from people with only a couple or maybe no reviews so you don't know what kind of experiences other buyers have had.

      The upside is that I have found that new sellers are willing to work extremely hard to please you, especially the ones that are looking for the first rating. That's how I ended up finding the seller to do my blog logo after 3 bait and switches. It was very good work and she delivered in less than 24 hours.

      I have started making a list of "bait and switch" sellers so I don't order from them anymore, and I have considered making a list of new sellers I have used, but the problem with that is that after they get a few reviews they start to pull the same nonsense.

      Fortunately for me there are hundreds of new sellers popping up on Fiverr every day.
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  • You've made some good points.

    They need to change the name from Fiverr to something else because it does not live up to it's name of every job starting from a fiver.
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  • I have for the most part had good experiences. But I have only purchased a few gigs. And most of them for $5 or the latest $5.50.

    The bait and switch I came across was a designer with some nice banners in his gig (not customer work that posted reviews). I sent a message inquire about the banner and the change I wanted. He said Yes and I placed the order. Only to get something completely different. When pointing out, what I though was a missunderstanding, he got annoyed that I thought the banner he had on display was available and canceled my order - Yeah, silly me lol.
    He wrote me back and said he canceled because he didn't want a bad review. He did end up making a decent banner that I paid for and rated 4 stars (due to the bait and switch) and he got annoyed again and demanded 5 stars, which I ignored because I was being generous with my rating, knowing how important it is for sellers.
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  • I haven't ran into this type of bait & switch yet but it would definitely make me mad. If you are going to charge a certain price, be upfront about it. No need to be deceptive, you are just going to offend people and ruin your chance of repeat business.

    I would also have to agree that new sellers typically will go that extra mile to make you happy. You might find a gem if you give a newbie a chance.
  • I would hate to run into that kind of switch. That isn't cool at all. As you said, people can ask whatever they want for a service but don't change the price after a customer orders. I think people who do this should be reported to Fiverr for false advertising, honestly.
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    • I'm not sure if it is against Fiverr's TOS. If it is, they don't enforce it because I have personally run into lots of sellers doing it. I would say more than half of my orders have had this happen.

      Lately I have been ordering all of my Gigs from new sellers and it has been working out really well. Just this afternoon I got an awesome intro video with my logo in it for branding my YT videos for $5. Wasn't that supposed to be the whole entire concept of Fiverr?

      I think giving newbies a shot is definitely the way to go on Fiverr. If there are a lot of other people thinking like me and doing the same, eventually the sellers who are pulling this crap will lose their business and most likely get pushed out.
  • I've personally grown tired of Fiverr and the horrible customer service that most people give there. It seems like on every single job there's a problem and I don't think anyone there has ever met their self-imposed deadline.
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  • its good you shared it so that other warriors who are going to buy will
    be much careful and get their query answered before they order a gig..
    good business practice must outlay the exact product which will be
    delivered for what price if this is spelled out initially disappointment
    can be avoided and money and time can be saved..
    rueben
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