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Unresponsive WSO sellers

by Mikej413
51 replies
Hello,

Please forgive me if this is the wrong place to post this.

Anyway, I recently purchased a WSO(I won't say which one or who the sellers are)and I liked the product and I think it's something I could do especially with some support. However, the sellers have been completely unresponsive. I sent an email to the main person in charge(there are contact addresses for two)and didn't hear back from him. I just sent him another email. I also contacted him on facebook. I contacted the other by email also. I have not yet(I remain hopeful)from either one. This has been going on for a few days. They live in another country from me so that could be part of it. I can't help but to think this is rather rude though. I could try to google the questions I need answered but they are rather specific to this WSO so I don't think that would be much help.

What would you do in this situation?
#sellers #unresponsive #wso
  • Profile picture of the author Matthew Iannotti
    Give them time to reply, who know's where they are and what they are doing, could be on vacation. You really don't know. I wouldn't hammer them on FB, emails, WF, ..I think that get's a bit excessive. Also make sure you're using the correct customer support email they provided and not just any email address you had for them,
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  • Profile picture of the author IMTycoon
    If you've been waiting for a few days with no response I'd be a little worried.

    People still check their email on vacation...

    Keep trying to contact them throughout the week, and if you haven't heard anything by next week I'd get a refund and move on to a better WSO.
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    • Profile picture of the author Mikej413
      Originally Posted by IMTycoon View Post

      If you've been waiting for a few days with no response I'd be a little worried.

      People still check their email on vacation...

      Keep trying to contact them throughout the week, and if you haven't heard anything by next week I'd get a refund and move on to a better WSO.
      Yes, these days people do at least check their email on vacation.

      There was no actual customer support just the contact information of the guys who own the product.

      I do think I will wait until the end of the week before asking for a refund. Exactly how would I go about doing that if I'm unable to contact them in the first place?

      I know email is the formal and "correct" way to contact someone but if they are unresponsive there I see no problem with trying to contact them(if I can find them)on facebook.
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  • Profile picture of the author agmccall
    post in the WSO thread

    al
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  • Profile picture of the author Mikej413
    I just heard back from the main seller so this thread can be closed now or whatever.

    I just hope he answers all my questions.
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  • Profile picture of the author gvidass
    Just give them some more time, maybe they are receiving tons of emails and it might take time. Try contacting one more time and wait for other two days. If you won't receive any answer that means they just don't care and you should leave them negative comment or something like that. So other time they won't try to act like this again.

    And good luck with that

    Oh sorry while I was writing this reply you wrote new post... Anyway good luck
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    • Profile picture of the author Devilfish168
      actually I have an issue with a WSO seller but he do reply.
      Recently I think he busy or what...so haven't reply.

      Give them time reply...

      Anyway WR forum is reputation forum for IM

      if any WSO trying to scam around etc , You know this will bad for your reputation.
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      • Profile picture of the author Kay King
        There was no actual customer support just the contact information of the guys who own the product.

        I do think I will wait until the end of the week before asking for a refund. Exactly how would I go about doing that if I'm unable to contact them in the first place?
        If there was no customer support promised for the product - why are you expecting ongoing help?

        You know which method the seller used (JVZoo, etc) so should be able to figure out how to refund.

        if any WSO trying to scam around etc ,
        What does that have to do with this thread? Ridiculous comment.

        Sellers do not owe coaching to all their buyers - avoid buying producst where after-sale help is not promised. If you have a problem with a WSO - post in the WSO thread.


        ------------

        Just saw the latest comment and I have to add something:

        I just hope he answers all my questions.
        Seems to me you are setting yourself up to fail. You got the reply you wanted and seem to be expecting more problems? Have you read/watched all of the WSO product you purchased BEFORE making a list of questions? If you want a product to meet your expectations - you need realistic expectations.
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  • Profile picture of the author azsno
    If you can't get them to respond, then get their attention by filing a Paypal dispute...That will get them to respond, one way or another...

    BTW, next time you might want to "check" out the WSO sellers reputation, etc. A little "due diligence" goes a long way...

    Hope this helps,

    ~AzSno...
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    • Profile picture of the author Kay King
      then get their attention by filing a Paypal dispute..
      That is BAD advice! What would you dispute? No one said the product isn't good - the OP is complaining about lack of support when support WASN'T part of the sale.

      He hasn't asked for a refund - why would he file a dispute???
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      • Profile picture of the author azsno
        Originally Posted by Kay King View Post

        That is BAD advice! What would you dispute? No one said the product isn't good - the OP is complaining about lack of support when support WASN'T part of the sale.

        He hasn't asked for a refund - why would he file a dispute???
        Based upon his initial post, he CAN'T use the product without further or ongoing support, therefore the product isn't working for him...

        The Product producers are NOT responding to him, they've completely dropped the ball...

        I would say that warrants a "REFUND"

        But hey, that's ONLY my take on it....

        ~AzSno...
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        • Profile picture of the author Dan Riffle
          Originally Posted by azsno View Post

          Based upon his initial post, he CAN'T use the product without further or ongoing support, therefore the product isn't working for him...

          That's not what he said. He said, "I think it's something I could do especially with some support."


          If support wasn't a part of the product, a refund for this reason is not an automatic. This could simply be a case of a buyer needing more hand-holding that was part of the agreement.


          Additionally, calling someone a scammer for not going over and above the agreement gives the industry, as a whole, a bad name. (Not that you said this, Azno.)
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        • Profile picture of the author Kay King
          But - he hasn't asked for a refund...that's my point. That would be the first thing to do before filing a dispute.

          Too many newer IMers think filing a Paypal dispute is HOW to ask for a refund - and that's wrong. You know that's not the way to do it - so when you mention it as something to do...you might need to qualify the advice a bit.

          We don't know that he NEEDS help to use the product - only that he has a list of questions. It may be as simple as buying products that are above his skill level at this point or not trusting himself enough to dig into the product without help.

          This should be posted in the WSO thread in the first place.
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  • Profile picture of the author Mike Anthony
    Unrealistc buyers destroy this industry just as much as bad sellers. The people claiming the seller should respond and if he doesn't then you should post in his WSO thread or file a dispute have not even asked how much this WSO cost

    Every WSO is not a Mentor offer and thinking it is is totally ridiculous. People will whine about that and then go to a bookstore or order a book on their kindle and not expect the authors to mentor them in return. So why must every WSO seller hold your hand?
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    • Profile picture of the author Mikej413
      Originally Posted by Mike Anthony View Post

      Unrealistc buyers destroy this industry just as much as bad sellers. The people claiming the seller should respond and if he doesn't then you should post in his WSO thread or file a dispute have not even asked how much this WSO cost

      Every WSO is not a Mentor offer and thinking it is is totally ridiculous. People will whine about that and then go to a bookstore or order a book on their kindle and not expect the authors to mentor them in return. So why must every WSO seller hold your hand?
      It's not about "hand holding." It's about making sure your customers understand the content correctly and are able to implement what is taught. If it is not clear then they have an obligation to help their customers. It's about making the customers happy.

      Imagine going to a fast food restaurant and ordering a hamburger that is not cooked or the roll is burnt or something and you can't eat it. Now imagine the person who sold it to you saying "sorry, it's not my problem now. You already bought it."
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  • Profile picture of the author Mikej413
    I could use the product but the product doesn't really go into details about how to implement it in a way that would sky rocket my success with it. I hope that makes sense. I need more information than what is in the pdf. This could partly be my fault because I didn't purchase the version that came with bonuses and it's likely there was more information in those bonuses. I probably won't ask for a refund regardless of what happens even though if you don't get proper support you are within your right to do that if you want(imo). I just wish these guys would be more available and responsive. It really seems like they just can't be bothered and that's just not a good way to do business in my opinion.
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  • Profile picture of the author PassiveIncomes
    I bought MANY WSOs, you could be just unlucky. All the WSOs are GOOD and best quality!
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  • Profile picture of the author Mikej413
    I actually did send a ticket in with the Warrior Plus site. We'll see what happens. I will ask for a refund if they continue to be unresponsive. It's unacceptable to not take your customers seriously.
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  • Profile picture of the author HelpingYouBeAnExpert
    I would be shocked if people selling stuff for a few bucks would respond ASAP, but that's me, I just think if you sold something cheap you would try not to do it yourself but get someone to do it for you cheap?
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  • Profile picture of the author Kevin McNally
    Amazing some of the replies on here ,some people buy WSO for $7 and expect support ! Iam not saying the OP bought a WSO for $7 but I see plenty of posts where folk expect support for low price WSO's.

    Modern life eh, if you dont get a reply within 48 hours then file a paypal dispute some people recommend ! Unreal.

    I sell some gigs on fiverr that take me about 30 seconds to deliver as the work is already done, some guys send crazy requests before they buy, as its a simple gig with a clear description I dont even reply to these messages, you need to value your time and educate customers to also value your time. My rule on fiverr is never to answer insane questions despite Fiverr bringing in response rate stats its just not worth my time.

    I am all for helping geniune customers but in this modern world its crazy the way some folk behave. Seen a WSO post the other day, buyer asked question and complained after a few hours when he got no reply, the seller comes on later, " Sorry I was sleeping as it was about 4am local time you asked the question ! "
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    • Profile picture of the author Mikej413
      Originally Posted by Kevin McNally View Post

      Amazing some of the replies on here ,some people buy WSO for $7 and expect support ! Iam not saying the OP bought a WSO for $7 but I see plenty of posts where folk expect support for low price WSO's.

      Modern life eh, if you dont get a reply within 48 hours then file a paypal dispute some people recommend ! Unreal.

      I sell some gigs on fiverr that take me about 30 seconds to deliver as the work is already done, some guys send crazy requests before they buy, as its a simple gig with a clear description I dont even reply to these messages, you need to value your time and educate customers to also value your time. My rule on fiverr is never to answer insane questions despite Fiverr bringing in response rate stats its just not worth my time.

      I am all for helping geniune customers but in this modern world its crazy the way some folk behave. Seen a WSO post the other day, buyer asked question and complained after a few hours when he got no reply, the seller comes on later, " Sorry I was sleeping as it was about 4am local time you asked the question ! "
      I did purchase the wso for a little under 7. People should be able to get support no matter what they pay for it. Why would anyone want to keep a product that they weren't able to use? I think I am within my rights asking for support. Some of these responses are disrespectful not to mention arrogant and ignorant.
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    • Profile picture of the author socialsite
      Originally Posted by Kevin McNally View Post

      Amazing some of the replies on here ,some people buy WSO for $7 and expect support ! Iam not saying the OP bought a WSO for $7 but I see plenty of posts where folk expect support for low price WSO's.

      Modern life eh, if you dont get a reply within 48 hours then file a paypal dispute some people recommend ! Unreal.

      I sell some gigs on fiverr that take me about 30 seconds to deliver as the work is already done, some guys send crazy requests before they buy, as its a simple gig with a clear description I dont even reply to these messages, you need to value your time and educate customers to also value your time. My rule on fiverr is never to answer insane questions despite Fiverr bringing in response rate stats its just not worth my time.

      I am all for helping geniune customers but in this modern world its crazy the way some folk behave. Seen a WSO post the other day, buyer asked question and complained after a few hours when he got no reply, the seller comes on later, " Sorry I was sleeping as it was about 4am local time you asked the question ! "
      I agree with you 100%. I have also sold on fiverr and it never seizes to amaze me how many people want you to give them a BMW type of value for just $5. They for some reason are thinking that were some crack heads off the street that will do anything and everything for them for only $5.

      I do believe in helping people out but some are asking for the world when they paid very little of anything to get it.
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  • Profile picture of the author Brad Gosse
    Harry Potter has left me with many questions but JK Rowling won't reply to them. What should I do?
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    • Profile picture of the author Mikej413
      Originally Posted by Brad Gosse View Post

      Harry Potter has left me with many questions but JK Rowling won't reply to them. What should I do?
      That's a very absurd and disrespectful response.
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      • Profile picture of the author Sid Hale
        Originally Posted by Brad Gosse View Post

        Harry Potter has left me with many questions but JK Rowling won't reply to them. What should I do?
        Originally Posted by Mikej413 View Post

        That's a very absurd and disrespectful response.
        Why????

        I don't think there is a Harry Potter book out there that you can get for less than $7 - but she sells plenty of copies, gets rave reviews, and (wait for it)... doesn't even have a help desk.
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    • Profile picture of the author PassiveIncomes
      Originally Posted by Brad Gosse View Post

      Harry Potter has left me with many questions but JK Rowling won't reply to them. What should I do?
      Just wait for reply? Or send another email to support?
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    • Profile picture of the author DABK
      I know, I know. Open a PayPal dispute ticket and ask for a refund.

      Originally Posted by Brad Gosse View Post

      Harry Potter has left me with many questions but JK Rowling won't reply to them. What should I do?
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  • Profile picture of the author Mikej413
    Listen, I didn't post my initial message or come on here to be mocked. If you can't offer any helpful advice or provide any positive feedback it's best to not post a reply at all.

    Ask yourself this before posting a snarky response: "What would I do if I was in the OP's situation?" You got stuck and need questions answered. Are you going to just stew about it and do nothing or try to contact the seller and then if you do what if they don't reply?" It's always easy to judge others but what if it happens to you? How would you handle it?
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    • Profile picture of the author Kay King
      You don't get to rant and then tell others how they can reply. You can learn from this IF you choose to.

      I did purchase the wso for a little under 7. People should be able to get support no matter what they pay for it.
      For less than $7 you expect to buy a product - have the seller teach you how to use it...to the point where it "skyrockets" your site??? Do you think that is a logical expectation?

      Your expectations are ridiculous and that's why people are mocking you. No - people should NOT get support when it is not part of an offer.

      If I were the seller (and I've had this happen) and saw this thread - I'd refund and blacklist you. You'd get your money back but I would not let you buy another of my products.

      I know it makes you angry that people here are not agreeing with you - but maybe you should learn from it instead.

      What would I do if I was in the OP's situation
      I've been there. I've bought gadgets and programs I had no idea how to apply. I remember once asking a seller for help...and I didn't know enough to understand the explanation he gave me.

      What did I do? I buckled down with google and some forums and some tutorials - and I LEARNED how to install and use that product. It took hours - but I did it.

      If a seller did not answer me or if help wasn't included in the offer - I made a decision whether to refund or not. Usually it was "not" as my lack of knowledge was not the seller's fault.

      I understand your frustration - but time to make a decision and move on. Refund or learn how to use what you purchased even if you have to pay someone to show you what to do.

      The WSO section is not a collection of magic bullets....spending too much time reading sales pages there can lead you down a path that will waste your time and money.
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  • Profile picture of the author Mikej413
    I'm not telling anyone how to reply. I'm simply asking people not to be disrespectful. Is that asking too much? This isn't jr. high after all.

    I'd be ok with the seller blacklisting me if he wasn't going to be helpful and his product was not effective or incomplete. No skin off my back.

    Also, a seller shouldn't have to advertise that they give support. They obviously aren't going to advertise that because they don't want to be inundated with tons of questions. However, it should be a given that they are willing to help those who need it. I guess not everyone sees it that way though.
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    • Profile picture of the author Regional Warrior
      Originally Posted by Mikej413 View Post

      I'm not telling anyone how to reply. I'm simply asking people not to be disrespectful. Is that asking too much? This isn't jr. high after all.

      I'd be ok with the seller blacklisting me if he wasn't going to be helpful and his product was not effective or incomplete. No skin off my back.

      Also, a seller shouldn't have to advertise that they give support. They obviously aren't going to advertise that because they don't want to be inundated with tons of questions. However, it should be a given that they are willing to help those who need it. I guess not everyone sees it that way though.
      I may have this wrong because you are willing not to see the others answers but some of us used to sell on WSO Board and after issues with a person not being able to understand the information and this has a lot to do with English not being there chosen language a lot of Warriors stopped.

      They have some friend who mentions this will make you this or you can do this , now we all have some abilities better then others, but if you don't have the support it is useless to move forward.

      This is where post like yours get hijacked not because you had this issue but they did and will reply to any WSO thread and put it across to put in a dispute even though they are wrong tosay this they feel better.

      If they did not offer you any support and you can not move on then go to the thread and write down you are going to asked for refund , but if the sales copy mentions that no support will be given you have to asked why did you buy it ?

      Jason
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  • Profile picture of the author wolfmmiii
    I haven't been on these forums in maybe 6 months and this thread epitomizes why. It also explains almost to the "T" why I no longer sell MMO products or WSOs and just stick with my own websites.

    Got tired of the unrealistic expectations of support on low-cost offers. Got tired of being called a scammer when people couldn't follow simple instructions. Got tired of people like those on this thread whose very first response is "File a PayPal dispute!" whenever they don't get what they want.

    Was just no longer fun. Now, I just run my own affiliate sites, my own hyper-locals, and my own niche sites. It's a far more enjoyable way to make money online than selling MMO products on this forum.
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    • Profile picture of the author shaunybb
      hey there I can understand your frustration, but unfortunately some wso sellers are only in this to make money and not to help people, we make our own choices, so I guess we get the results we don't like or want sometimes?
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  • Profile picture of the author Brent Stangel
    I'm simply asking people not to be disrespectful. Is that asking too much?
    Damn straight! You have to earn my respect. So far you're not doing too well.

    This isn't jr. high after all.
    Then why are you crying that the "big kids" are picking on you?

    Also, a seller shouldn't have to advertise that they give support. They obviously aren't going to advertise that because they don't want to be inundated with tons of questions. However, it should be a given that they are willing to help those who need it. .
    Includes 24/7 support!

    Includes one year of support!

    Etc., etc., etc.

    After sale support is definitely not a "given".

    I guess not everyone sees it that way though.
    After you have been inundated by throngs of wanna-bees expecting you to do it for them and chatting about inconsequential nonsense and trying to get your "secrets" or review their bullshit product then maybe you will have a clearer view. But I doubt it.
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  • Profile picture of the author Mattdawg841
    Anything you purchase means that someone is trying to run a business and make monies…so when they drop the ball and don't treat you with the 'your my client' treatment, you should get your money back and dump them…just saying…

    For example…you ever go to subway and order a sandwich for lunch…and then get that same sandwich 3 days later?
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    • Profile picture of the author agmccall
      Originally Posted by Mattdawg841 View Post


      For example...you ever go to subway and order a sandwich for lunch...and then get that same sandwich 3 days later?
      I have absolutely no clue what the hell this means

      al
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      • Profile picture of the author Jill Carpenter
        Originally Posted by agmccall View Post

        I have absolutely no clue what the hell this means

        al
        We're offering lunch now in the WSO's maybe?

        Purchase of a download digital product is not the same as a food order.

        I think these kind of comments may be coming from people who don't really have experience in selling their own digital products. Just a thought.

        Anything you purchase means that someone is trying to run a business and make monies…so when they drop the ball and don't treat you with the 'your my client' treatment, you should get your money back and dump them…just saying…
        How much is your time worth? Can I buy a $7 product from you and expect to get several hours of your personal time to help me with it?

        If I'm unable to use my hands to eat, should subway offer to send someone over to cut up the sandwich and feed it to me personally?
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    • Profile picture of the author wolfmmiii
      Originally Posted by Mattdawg841 View Post

      Anything you purchase means that someone is trying to run a business and make monies…so when they drop the ball and don't treat you with the 'your my client' treatment, you should get your money back and dump them…just saying…
      NO. Absolutely not. I used to sell low-cost Amazon websites. I was able to do so because I was selling website builds, not coaching - and I had a very streamlined process that walked the buyer through everything I needed, step-by-step (even provided a form for the buyer to submit that included everything I needed to get started).

      When I'm selling $49 websites and spending 1-2 hours on the builds themselves, I don't have time to do hand-holding. Buyers weren't purchasing coaching. They were purchasing websites.

      The number of fraudulent (and yes, they were fraudulent) SNAD / NOT RECEIVED PayPal disputes I received over the course of 2-3 years because people wanted MORE than what was advertised? Bull$hit.

      Stop with this garbage advice.

      By the way, I won almost every one of those disputes and then promptly blocked and blacklisted said buyers.
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  • Profile picture of the author Rose Anderson
    Could I get a Reuben with a side of potato salad

    When you buy a $7 product the support should include delivery of the product. If you don't receive the product then, yes, they should help you receive what you paid for. And hopefully sooner than three days.

    If you don't feel the product meets up to the sales page then you should be able to get a refund.

    There's no reason for you to think you should be able to ask endless questions and get a response unless the sales page says it is included. That's like expecting personal coaching for free.

    Rose
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  • Profile picture of the author agmccall
    So, Have you posted any of this in the WSO thread, if so what were the responses.

    Another question, how old is the WSO, I once found a WSO I thought about buying through a keyword search in google. I read the sales page and was about to purchase when I realized the thread was several years old. I did a quick look at the sellers profile and realized they had not been active for a couple of years, needless to say, I did not purchase.

    al
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  • Profile picture of the author Trey Morgan
    If you would've have purchased personal coaching and you were having this same issue then I would definitely see this as a big deal but if you simply purchased a low-ticket product then I don't see the big deal. Maybe the seller moved on to another business or whatever the case may be, but unless you were promised some form of additional support, you're not entitled to receive any support other than what you paid for.
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  • Profile picture of the author Mikej413
    Funny how people are still posting in this thread and keep piling on tons of advice that is not useful as well as snarky and unnecessary comments. I moved on a long time ago(mainly because I did finally receive a response). If there are competent moderators on here hopefully they will close this now pointless thread.
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  • Profile picture of the author HelpingYouBeAnExpert
    From what I have seen if you just get the $7 ebook and not the upsell where you get response some times the sellers don't think you get to ask questions unless you buy the more expensive upsell. But that's me from what I have seen I might be wrong and it might be on a case by case basis.
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  • Profile picture of the author Mikej413
    You don't get to ask questions because the product only costs seven dollars? LOL. That's a good one. I think everyone is entitled to ask a question no matter how much they pay for it. Otherwise the person selling it doesn't care about the customer and is just trying to rip you off. What kind of person does business this way with their reputation on the line. None that I know of. Anyone who disagrees doesn't understand the concept of customer service. End of discussion.

    Anyway, I'm done here and will no longer be responding. No need for anyone else to keep replying to this thread either since this issue has been resolved.
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  • Profile picture of the author wolfmmiii
    Sure, people get to ask questions. But they don't necessrily get a response. Asking questions about s $7 product BEFORE buying is entirely acceptable. Nagging the seller with post-sale questions is not necessarily acceptable. It's a business decision.

    If I sell a $7 product and then spend an hour answering questions from every person who has purchased, I am now earning $7/hour - hardly good business. Again, the expectations people on these forums have are mind boggling.

    Oh, and you don't get to dictate who replies and when - or if we are even allowed to reply. It's a discussion forum. That's how it works.
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  • Profile picture of the author ydsimple
    Ask for help on that WSO thread, they should reply faster than through email.
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    • Profile picture of the author Jill Carpenter
      Originally Posted by Mikej413 View Post

      You don't get to ask questions because the product only costs seven dollars? LOL. That's a good one. I think everyone is entitled to ask a question no matter how much they pay for it.

      Anyway, I'm done here and will no longer be responding. No need for anyone else to keep replying to this thread either since this issue has been resolved.
      Has the underlying issue been resolved?

      You won't see this then, lol.

      As mentioned above, all questions should be asked before you purchase something.

      I don't know about you, but I research things before I buy.

      If the sales letter tells me I will get x y z in their report, then that is what I expect to get.

      If I don't see xyz, then I confront the seller on that. And if there is no response then consider getting a refund.

      The amount of time I will allow for a response is dependent on how urgently I need the information. I also will take the time to consult with others to see if perhaps I'm the only one with a problem with that product.

      Reviews are important on the sellers thread.
      What would you do in this situation?
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      • Profile picture of the author Kurt
        Here's the reality...a sale should be a win/win for both sides. A seller has multiple customers. Providing "good" service to a single demanding, time-monopolizing customer, or one that has special needs, can often result in poor service to every other customer.

        And an over-demanding customer should be cut loose to give all your other customers better service.

        The saying "the customer is always right" is nothing more than a marketing slogan invented by a company I can't remember the name of. It is also wrong. If a customer is affecting the service or experience of other customers, your employees and/or you, they should be fired. A good employee is a lot harder to find than a customer. And your business needs you. If you aren't happy in your business, it will affect your business as well as everything else in your life.

        If a seller is using an affiliate platform like JVZoo, and has an issue with a customer, they may well blacklist that customer so that the customer can no longer buy from them. But it doesn't stop there...if other sellers also blacklist a customer, that customer may soon find they may not be able to buy from any sellers on JVZoo.

        I have my JVZoo blacklist settings set to 3. This means if 3 other sellers have blacklisted a customer, they can't buy from me either.
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        • Profile picture of the author Jill Carpenter
          Originally Posted by Kurt View Post


          The saying "the customer is always right" is nothing more than a marketing slogan invented by a company I can't remember the name of. It is also wrong.
          Unless I'm the one who is the customer.
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        • Profile picture of the author Steve B
          Originally Posted by Kurt View Post

          The saying "the customer is always right" is nothing more than a marketing slogan invented by a company I can't remember the name of. It is also wrong.

          Of course the customer is not always right . . . but . . .

          Let me ask you this:

          As a prospective customer, and all other things being equal, which business would you prefer to deal with?

          Business A: They stand behind their slogan - "the customer is always right."

          or

          Business B: They believe that all customers that have complaints, take too much of their time, need hand holding, or are sometimes obnoxious should be fired and cut loose.

          You see, it's not about you and your business. What's in it for the customer?

          Steve
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          • Profile picture of the author Kurt
            Originally Posted by Steve B View Post

            Of course the customer is not always right . . . but . . .

            Let me ask you this:

            As a prospective customer, and all other things being equal, which business would you prefer to deal with?

            Business A: They stand behind their slogan - "the customer is always right."

            or

            Business B: They believe that all customers that have complaints, take too much of their time, need hand holding, or are sometimes obnoxious should be fired and cut loose.

            You see, it's not about you and your business. What's in it for the customer?

            Steve
            Like I said in my earlier post, a sale should be a win/win for both sides. Yes it is about me and my business, as well as the customer. I never said anything about any customer that has "complaints" or "obnoxious". I said those that take too much time and need hand holding. keyword being "too much".


            You're making an assumption of my level of service. I'll bet that my service responses are every bit as good and fast as your own.


            And in the rare occasion a customer becomes an issue, I refund their money and at that time they are no longer a customer. I owe it to my other customers and myself.
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