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Paypal Issues for Customers in Great Britain

by scottmnsd
8 replies
I've got an affiliate selling a new product of mine like crazy but he is from Great Britain and Paypal is refusing to accept some of these customers.

The sale goes through and within 24 to 48 hours Paypal reverses the sale, it's happened 6 times in the last 72 hours.

Is there anything I can do about it?

Do I need another payment processor for my product if it's selling well around the world?

Would you try to get the payment some other way?

Thanks,
Scott Miller
#affiliate issues #britain #customers #great #issues #paypal #united kingdom
  • Profile picture of the author markshields
    Not quite sure of the reason behind that one however I can advise that paypal do have quite a reputation for annoying people and messing them around
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  • Profile picture of the author Peter Adamson
    Is this a digital or physical product? What reasons do PayPal give for acting this way? I am in the UK, about 12% of my users are from the UK and I have had no experience like yours.

    PS Which affiliate network do you use? I use PayPal and am looking for a good affiliate network.
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    • Profile picture of the author scottmnsd
      Originally Posted by Peter Adamson View Post

      Is this a digital or physical product? What reasons do PayPal give for acting this way? I am in the UK, about 12% of my users are from the UK and I have had no experience like yours.

      PS Which affiliate network do you use? I use PayPal and am looking for a good affiliate network.
      Hi Peter,

      This is a digital product.

      I just talked to Paypal and they say that all of the transactions appear to be fraudulent. What are the odds of that?

      Also they informed me that there is nothing I can do about it!

      I'm so mad I don't even know what to do...

      Scott Miller
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  • Profile picture of the author Abul-Hussain
    Recently, when I've been receiving payments from customers of £197+ Paypal have had to approve the payments. Never used to happen before, I don't know why they are doing it now?!
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    • Profile picture of the author scottmnsd
      Originally Posted by Abul-Hussain View Post

      Recently, when I've been receiving payments from customers of £197+ Paypal have had to approve the payments. Never used to happen before, I don't know why they are doing it now?!
      Abul, my transaction is also $197...

      PayPal is no help whatsoever and I have no idea what to do next.

      Scott
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      • Profile picture of the author Frank Donovan
        Hi Scott

        I don't think PayPal have a radically different policy in the UK from that in the US.

        Have you investigated the methods used by the specific affiliate to get so many sales in the first place?

        For example, if the affiliate was misrepresenting aspects of your product in the sales process, I could imagine buyers taking umbrage after receipt. Or maybe they weren't legitimate sales to start with.

        Just a thought.



        Frank
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  • Profile picture of the author jimborders
    A similar case happen to me too. where i could not retrieve some of the payment received.
    NO idea what's wrong with them again.
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  • Profile picture of the author babarapho
    Paypal is really a pain. They hurt nearly everybody on the net. I do not trust them, they can be radical at will
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