I want to cancel it to stop the flood of promotional emails I'm getting but the "Reason For Cancellation" field is mandatory.
Unless I write something in there I cannot cancel. Of course I can write something rude or "xyz123" but I'm wondering
1. Is this legal?
2. If somebody wants to unsubscribe isn't putting a barrier like this in their way counter-productive? The person doesn't want to hear from you any more yet you risk pissing them off by forcing them to make a comment?