Collecting Reviews: Best Practices?

8 replies
Hey Guys,

We know how important it is to get quality testimonials and positive feedback, especially in the digital marketing industry.

How do you go about asking clients for reviews? Do you have any fancy high conversion templates or you just flat out ask them?

We tend to have positive experiences with almost every customer, but I tend to request reviews from the top 50% (just to stay on the safe side) - problem is there are so many websites where they can leave reviews, we ended up spreading them thin across multiple channels. We have reviews in google, yelp, clutch, wwdc - just strewn all over. I feel awkward asking them to leave so many reviews, so I usually just suggest one site - what do you do in these cases?

Appreciate the feedback.

Sincerely,

Anna
#best practices #collecting #marketing #practices #reviews
  • Profile picture of the author felisitie
    I think you need to find a way to motivate your customers to give a review by giving them something. People are motivated by emotions so by giving them something in advance you have already created a positive emotion and they are sure to give you a positive review if you ask them. Using your 50% take a survey by calling them and telling them that you want to give your customers or clients the best service so you want to know about their experience with your service. After the conversation thank them for their time and give them a free gift and ending by saying, "...by the way, if you have time we would really appreciate if you could leave us a review, it would do so much for our business."... then give them the site you use for your reviews. If you come across customers that were not satisfied with your serice assure them of a better service or compensate them with something free like if it is a restuarant you could offer them a free meal.etc.

    Since you have lots of review sites you could decide the number of reviews you want per site and work on sending your clients to one review site at a time until you reach your target and then move to the next site until you have enough reviews on each site or you can build your review sites at the same time by sending each of your customers to a different review site each time.
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  • Originally Posted by Anna Gondzik View Post

    Hey Guys,

    We know how important it is to get quality testimonials and positive feedback, especially in the digital marketing industry.

    How do you go about asking clients for reviews? Do you have any fancy high conversion templates or you just flat out ask them?

    We tend to have positive experiences with almost every customer, but I tend to request reviews from the top 50% (just to stay on the safe side) - problem is there are so many websites where they can leave reviews, we ended up spreading them thin across multiple channels. We have reviews in google, yelp, clutch, wwdc - just strewn all over. I feel awkward asking them to leave so many reviews, so I usually just suggest one site - what do you do in these cases?

    Appreciate the feedback.

    Sincerely,

    Anna
    If you want to motivate your customers to leave feedback you can offer them some gifts/discounts for future orders. Or contact with customers to find out their impressions of working with you and then ask to give a review.
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  • Profile picture of the author nwik
    Getting a good review highly depends on what you offer.

    If you want to receive a good review of your product of course you have to create a good quality product.
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  • Profile picture of the author vic1
    If this is for local business, search for Whitespark and find their review request generator.
    Enter the NAP and you'll get a PDF that can be printed or emailed.

    Recently, reviewers on Google no longer need a Google+ account to post a review; only a G email address which will make reviews much easier to get.
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  • Profile picture of the author solosolutions
    Whitespark is a good suggestion. Just look for their review request generator.

    It's easy to use, just follow the instructions there.

    Don't forget that you also have to provide a high quality product or service to get a good review from the consumer.
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  • Profile picture of the author Anna Gondzik
    Thanks for the great insights,

    I like the idea of giving something in return like future credits for something - as I said we are in digital marketing (primarily web development, on-page SEO and PPC) - but I have no idea what! What's everyone else doing?

    * We're definitely not a local business - more like NY entire time zone
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  • Profile picture of the author GuyJoe
    Future credits, coupons & discounts work great because you also continue to build on, and strengthen, your relationships with your customers. The more they work with you the more they trust you and your company.

    Win/Win - They leave reviews across multiple sites + you strengthen your relationships resulting in more word of mouth referrals and repeat business.
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  • Profile picture of the author uce
    Hi Anna, I would work with one review template and I would use one website for reviews only, so reviews do not end up on all those different sites. It is much more powerful if they are all together. You could always link back to the review site from another of your websites. Best, Christina
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