How to reject Refund from buyers in Pay Pal?

6 replies
let say , you affiliate this product , the website already stated NO REFUND , before you purchase have to know this product don't refund.

But the buyer open dispute in Pay Pal.

How you reply? As this product is Non refundable.
#buyers #pal #pay #refund #reject
  • Profile picture of the author danieldesai
    Originally Posted by Devilfish168 View Post

    let say , you affiliate this product , the website already stated NO REFUND , before you purchase have to know this product don't refund.

    But the buyer open dispute in Pay Pal.

    How you reply? As this product is Non refundable.
    You can't do much about that...

    PayPal might refund the purchase anyway, even if the sales page said that there are no refunds allowed.

    Regards,
    Daniel
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  • Profile picture of the author Devilfish168
    hmmm ok....
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  • Profile picture of the author Eagle07
    Originally Posted by Devilfish168 View Post

    let say , you affiliate this product , the website already stated NO REFUND , before you purchase have to know this product don't refund.

    But the buyer open dispute in Pay Pal.

    How you reply? As this product is Non refundable.
    If you are an affiliate, the product vendor will take care of that.

    If you are the owner, tell the Truth. Reply to your buyer that the product purchase does not give refunds as you have stipulated in your sales page.
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  • Profile picture of the author katrim
    You should have a look at PayPal Seller Protection plan if you're selling physical products:

    https://www.paypal.com/webapps/mpp/s...ler-protection

    I'll paste here the section that might interest you:

    We understand how important security and peace of mind are in online business, so we created a Seller Protection program to help guard you from losing money to claims and chargebacks. Seller Protection covers two particular types of buyer complaints:
    "Unauthorized Transaction"

    There's a transaction, but the accountholder claims that he or she didn't authorize payment.

    "Item Not Received"

    A buyer pays for an item, but claims he or she didn't receive it.


    These complaints can affect your PayPal balance. But with Seller Protection, if the transaction meets our requirements, we'll help keep your balance intact. There's no charge for this service; we want you to feel secure. With Seller Protection, you can carry on with your business knowing that we have your back.


    Hope this helps you and good luck!

    Alexandra
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  • Profile picture of the author vishwa
    If your product is intangible in nature that means if it is downloadable products than PayPal take decision on seller favor.
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  • Profile picture of the author agmccall
    A dispute is not a refund request. you have to see why the dispute was filed. If you do not think the dispute is legitimate then use the dispute contact form to paypal and let them know why. If you do not think you will be able to win the dispute then it is best for you to just do the refund.

    If you start getting disputes for your product, as you mentioned in a previous thread, then you might want to put the product on hold for a bit as you do not want to jeopardize your paypal account

    al
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